1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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The reporting cabailities are helpful. It is easy for me to create a report that extracts data from our Knowledge Base. Also the ability to create dashboards is intuitive. Review collected by and hosted on G2.com.
As someone that manages our Knowledge Centered Service program, the Knowledge Base management aspect of Serve seems lacking. Search functionality is our biggest hurdle with the Knowledge Base. Reps can struggle to find the correct article to attach to a case which can affect their KPIs and goals. Currently, search only looks at the Title of the article and the Applies To section and is very keyword specific. I wish that it had functionality to search the entire article, body included, similar to Google.
The integration of knowledge base works okay. We have implemented some features, such as an Article Preview, that still does not work properly. Review collected by and hosted on G2.com.
Its configuration capabilities with external applications and its modularity Review collected by and hosted on G2.com.
It takes a long time to pull huge reports (over 200k records) which forces the user to breakdown the report into smaller ones in order to successfully export the original report Review collected by and hosted on G2.com.
The platform offers a baseline structure for the users but a flexible environment to develop based on unique business needs. Review collected by and hosted on G2.com.
Less integration options than the competition Review collected by and hosted on G2.com.
La facilidad para manejar información confidencial Review collected by and hosted on G2.com.
No es amigable para los clientes. No es facil identificar donde cargar.
El look and feel se puede mejorar Review collected by and hosted on G2.com.
Syncs seamlessly with the core CRM - a great way to track and managing leads Review collected by and hosted on G2.com.
Integrations with other platforms can be difficult sometimes. Review collected by and hosted on G2.com.
Ease to use for user and data management. Tech support and easy integration with other systems Review collected by and hosted on G2.com.
Lack of sharing of the potential use of out-of-the-box tools Review collected by and hosted on G2.com.
I like that the product isn't just one size fits all, but also that much of it can be customized in house. We use consultants for some of the heavier lifts but we don't need them for everything. Review collected by and hosted on G2.com.
Sometimes customizations break things and it can be hard to track down and resolve the issue. Review collected by and hosted on G2.com.
Ease of use and available customization. It has all of the sales features we need. Integration with our accounting software was also a big plus. Review collected by and hosted on G2.com.
The quote module is functional but basic. Review collected by and hosted on G2.com.
