1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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We have been using Sugar Sell for 12 years and it has been one of the best investments we have made for our business. We are able to track correspondence, collate invaluable data and gain a regular snapshot of any of the numbers we choose within our business. We are also able to catpture and track all of our relevant documentation so that we know we are compliant. We are in a much better position to make clear and timely decisions with easy to configure reports that help us keep our finger on the pulse. It has automated these previously manual tasks. We would have no hesitation in recommending Sugar CRM as a valuable tool for any business. Review collected by and hosted on G2.com.
Nothing really. We have been using it for over adecade and have no reason to stop now. It delivers the functionality we need in our business, and I would recommend it to any business looking to grow with a platform that grows alongside them Review collected by and hosted on G2.com.
The best thing about Sugar Sell is that it fits seamlessly into our way of doing business.
We started to use SugarCRM over a decade and a half ago as our business had started to pick up and handling new business contacts was becoming unmanageable. We had grown to a point where we needed a system to house our data in a way that was easy to input, search for and use in our sales and service delivery processes.
From lead capture through to creating accounts, contacts and managing sales opportunities we have found Sugar Sell to be the perfect complement to our own workflows and processes. At any given time, we know exactly what our pipeline is like our forecasts of revenues and margins so we can make informed business decisions reliably and accurately. Review collected by and hosted on G2.com.
There’s not a lot to dislike about Sugar Sell to be honest. The platform has grown and evolved with time and has added a demand generation component with Sugar Market and at the other end, Sugar Serve for customer service. It’s something that we have considered but for now it is delivering what our business users need, and we’re very pleased with it. Review collected by and hosted on G2.com.
I like the Dashboard functionalities, as well as the abilities to Report across any pathway that exists in the system, without being limited to 2-3 modules at a time. Review collected by and hosted on G2.com.
It has capacity issues when working with large volumes of data (20 million records) that have complex relationships between them and calculations. The import feature also is quite limited when working with large quantities of data that have relationships across modules. Review collected by and hosted on G2.com.
The dashbaords and reporting are the best thing about SugarSell Review collected by and hosted on G2.com.
One of the only downsides i have come across is the licence based pricing for bigger teams. Review collected by and hosted on G2.com.
I like the ease of it from Sugar CRM to market. Review collected by and hosted on G2.com.
The report feature is a bit complicated and I wish that when someone open an email, it automatically integrates in SugarCRM Review collected by and hosted on G2.com.
Ease of use for all the stakeholders with or without technical expertise Review collected by and hosted on G2.com.
Limitations with automations to help team to integrate with other apps Review collected by and hosted on G2.com.
The flexibility and customization options for Sugar Sell are almost limitless. With a beautiful and clean interface training and adoption were easy for our all of our users. When you implement Sugar they'll pair you with an implementation company that assists with getting the system tailored to your processes. Sugar clearly selects these partners with great care and makes sure they are more than expert level with the software. We are looking forward to implementing additional features in the future. Of the 3 CRM's I've worked with and the 15 that were evaluated for our project Sugar is hands down the most robust CRM platform I have ever seen. Review collected by and hosted on G2.com.
Not a dislike but something to be aware of is that due to the customizable nature you'll need a team well versed in your business processes to help in getting the system configured. With so many options it can be a bit overwhelming. Also, the price is not for the faint of heart. it will be a significant investment. When comparing the investment against other programs be sure to compare it to the others highest tier pricing. This is because Sugar includes all functionality, other CRM's will nickle and dime you for the features you need. Review collected by and hosted on G2.com.
We can send automated emails. We can run nurture campaigns. Review collected by and hosted on G2.com.
A huge problem is lack of connectivity to popular lead generation software Zoominfo and Apollo for example.
Many of the features of within Market are not natively connected to the CRM and require many levels of extra work. For example, I cannot create marketing campaign reports that pull data into the CRM with the same functionality as the CRM reporting. So it's very difficult to bridge the gap between marketing effort and opportunity/dollar outcomes in teh CRM without having to erect a KPI framework from scratch that somehow can pull marketing interaction data through to the CRM. Even then, it's speculative.
I also do not like how marketing activities are not a native subpanel on the CRM except for form and landing page interactions. Every email that the lead or contact opens should display within the lead or contact profile. It should not take having to click into the Sugar Market tab to see marketing activity. This is just another layer of separation from being able to pull marketing metrics from with in the CRM. When we had Salesforce, I could setup campaigns within the CRM and then attribute multiple emails, forms, landing pages to those campaigns and then pull interaction data from those campaigns and attribute that to Opportunity value. This is maybe possible in SugarMarket, but it would take development work that's outside my perview and it not naturally part of the integration.
I also do not like the the lack of a general automation rules within SugarMarket. In Salesforce, I could setup an automation that if "lead UTM Source Field = Google, then Lead Source=Google" for example. These automation shortcuts gave us much more flexibility to control how we organize and track leads.
There have also been multiple cases of leads statuses changing in the Market side, then a step in the engagment is to push that profile change to the CRM, then it doesn't happened. A complete mystery that even our wonderful Sugar Market account manager could not figure out why is was happening.
Our UTM forms fields do not ingest URL parameteres unless they are from a SuygarMarket Landing page. They cannot be pulled from the form when embedded in our website.
One of the nuture items is "Create a CRM Task" but there's no ability to specifically create a scheduled call. So I have to create a task to tell a user to call someone so now our inside sales person is doing double admin work.
The list of logical dead ends that need multiple hours of workaround to achieve what we need and what we used to have in Pardot/Salesforce goes on and on. At this point, we've start using Zapier to get around many automation deadends in SugarMarket and simply use SugarMarket to send emails.
Basically, Sugar Market misses the mark on many things that are necessary to require coehesion between our sales side and marketing side activities. I am regretting moving from Salesforce to Sugar every single day. Review collected by and hosted on G2.com.
