1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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The best feature is probably that tickets are seamlessly integrated with our CRM data which is where we manage our sales and operations, however the actual ticket management functionality is very good as well. Review collected by and hosted on G2.com.
We have not run into any major downsides yet, as everything has been very easy to customize to our needs. Review collected by and hosted on G2.com.
The ability to scale, customise, configure all aspects of the business while implementing processes and efficencies. Review collected by and hosted on G2.com.
License costs are too high and this will be a big decision regarding the renewal Review collected by and hosted on G2.com.
Automate marketing tasks to save time and resources.
Capture more qualified leads through targeted campaigns and landing pages. Review collected by and hosted on G2.com.
We have limitations in customizing certain features, such as email templates and landing page designs, which can restrict creativity and branding consistency.
While Sugar Market offers reporting features, some users desire more in-depth analytics and customizable dashboards for a more comprehensive view of campaign performance. Review collected by and hosted on G2.com.
It's been a game changer during our journey to be able to adapt modules to our business models and service offering. Review collected by and hosted on G2.com.
The vastness of the system at times. We are still learning. Review collected by and hosted on G2.com.
The ability to navigate to anywhere, from inside any page. Review collected by and hosted on G2.com.
Some of the functionality requires a lot of cusotmisation which can be costly and break the system a little. Review collected by and hosted on G2.com.
The organization behind Sugar is first-class from a client experience standpoint. The product offers a level of agility you do not get with the incumbent CRM cloud solutions, yet it provides an enterprise solution meeting the needs of a $100M+ company.
As the executive stakeholder, I could depend on the team at Sugar to make my job more effective and that goes a long way toward the success of my users and the administrator responsible for the system. When we started to experience some compounding problems as a result of sales organization changes, the team at Sugar jumped in and brought in a quarterback, Uzochi to facilitate expediting solutions for us.
We took advantage of SugarCare to help us with unique integration to our customized internal tools. Vince and his team were instrumental in knocking out an integration and helping us over solve complex business problems allowing us to have the velocity we needed to begin to use these new capabilities.
I can not say enough good things about the executive leadership at Sugar and the entire support team that helps us regularly. Review collected by and hosted on G2.com.
I would say this is more of a compliment versus a dislike. No one has the number of off-the-shelf integrations as SalesForce and with Sugar, they go deep versus wide, and being focused is not a bad thing.
I loved it when we had two additional executives join our sales team who had been using Force at their prior companies, but after a demo of Sugar's forecasting and advanced reporting, they became fans. Review collected by and hosted on G2.com.
The partnership we have with our Sugar team has helped our implementation go smoothly. The software is user friendly and intuitive to use. Review collected by and hosted on G2.com.
I wish the reporting within Sugar was more robust. Review collected by and hosted on G2.com.
The way each module can be configured and then related to dashboards and reports for better data visibility Review collected by and hosted on G2.com.
That sell and service should be in 1 place Review collected by and hosted on G2.com.
