1,009 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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It has a nice layout and I like the customer service line for Enterprise users. Review collected by and hosted on G2.com.
There have been several times there are system errors or the system is down for a few minutes. The only explanation from Sugar CS is that there is something wrong with the server. The system is not nearly as user-friendly as Salesforce. It's harder to make changes and there are not as many vendors for doing customization. The vendors that we have worked with have not been nearly as helpful as our Salesforce vendors. However, Sugar is much cheaper so it is a tradeoff. Review collected by and hosted on G2.com.
The ability to generate and make your own reporting based on custom metrics and pre-generated reporting. Many functionalities and integrations are available. Very detailed parameters Review collected by and hosted on G2.com.
Very laggy and slow. Updating is tedious I hear. The search features are not intelligent. Searching is not straightforward you really need to know what youre searching for to hone in on it. Doing simple things can become tedious if you do not know the most efficient ways to search or display info. Review collected by and hosted on G2.com.
Easy setup, powerful tools. There's nothing to long for and everything to have. Great for customization, great for having a complete overview and even greater for collaboration, in a customer/sales capacity. This is the one to get! Review collected by and hosted on G2.com.
Theres a little bit for everyone! users, powerusers and administrators. The only downside is, though it's easy to set up, and is packed with powerful tools, it can take a bit of time finding them and getting the hang of it. Review collected by and hosted on G2.com.
Allows you to keep up to date with pipeline and to store large amounts of CRM across an enterprise level business. Review collected by and hosted on G2.com.
The UI is unfriendly and outdated. The data fields are confusing and it seems to take forever to do anything within the platform. Review collected by and hosted on G2.com.
SugarCRM is simple to use from a user perspective and an administrative perspective. As the administrator, it's very easy to configure to our business processes. As our processes change, it's easy to make changes in SugarCRM. The price of licences is fair. The mobile app is excellent. It's easy to set roles and permissions. The reports are easy to use (once you learn it). Dashboards are effective and easy to setup. Review collected by and hosted on G2.com.
SugarCRM could do a better job of integrating with 3rd party apps. We use several sales automation tools but they do not talk to SugarCRM. There is an app exchange but the most common apps dont seem to be represented.
I mentioned dashboards as a positive but i do think that dashboard management and administration could be better,
Its not very easy to set quotas and measure converted sales against the quota.
The email module could be better. Review collected by and hosted on G2.com.
Sales tools, lead tracking tools, reporting features are second to none
Module builder is fantastic and very customizable.
Open source roots. Benefits from the rising tide of PHP innovations which let you keep up to date by adding new modules for a very affordable prices. There is a massive community of PHP developers available to help build custom modules for you for cheap prices, if you don't have PHP programming skills. Review collected by and hosted on G2.com.
Case management tools are lacking to a high degree, very dated Review collected by and hosted on G2.com.
its a pretty easy transition coming from a company that was previously using salesforce. Review collected by and hosted on G2.com.
I dont know if it was just our company but sugar constantly went down at certain times during the day. Review collected by and hosted on G2.com.
