SugarCRM Solution Suite Reviews - Page 42

It is the commercial open source product. This is extremely configurable with very good customization. The free version is enough for most of the work cases. The product is featured one and much less expensive. We can host the application over the data and integrations with our other applications. It also have the capability of large online community. Customer service is fast, professional and courteous. Review collected by and hosted on G2.com.

While using own servers, its performance was too slow. it was challenging to track many calls per day. Some of the more marketing automation things was not very intuitive. Review collected by and hosted on G2.com.

It has a large amount of sales tools and tools to track potential customers. The management of reports is very complete and is completely customizable. Review collected by and hosted on G2.com.

The case management tools should be improved. I have noticed certain failures in those functions. Review collected by and hosted on G2.com.

Sugar's customizability is a real asset to our business, because we are able to modify our approach (both macro and micro) to sales without being inhibited by the inability of our CRM system to keep up. In that same vein, the levels of reporting in Sugar gives us the ability to see our sales funnel from many different angles. Review collected by and hosted on G2.com.

Sugar's direct customer support has been frustratingly subpar. One of the benefits of Sugar is that it has lower price points, but at those lower price points, support is lacking, and the software is stripped of some of its most powerful features (Advanced Workflows in particular). This doubles down on the issue by making accomplishing certain tasks much harder, as well as removing the easy support help to execute it. Sugar also has both a cloud option and an on-premise implementation option, but the on-premise option receives far fewer feature updates than the cloud option, while still costing the same.

The lack of direct linking with Outlook is a struggle for our salespeople. The plugin is good in theory, but in reality has enough quirks (can't choose accounts, very sensitive and creates duplications easily, etc.) that we haven't been able to implement it in a sufficiently hassle-free manner to justify using it, and having Sugar disassociated with Outlook is a struggle. Review collected by and hosted on G2.com.

I like Sugar's UI, as it's very intuitive, and the user-customisable views, let me set up my screens and dashboards to let me see exactly what I need to see to ensure my customers and opportunities are all on track. Review collected by and hosted on G2.com.

While Sugar is great in handling Leads, Contacts, Opps, Accounts, Forecasting, Quotes, COntracts, Projects, Sugar has been a little lacking on the marketing side. It does have automated emails and target lists which we use, but the content (eg template) creation tool is quite basic, which meant you had to cut and past HTML int there. But recently Sugar acquired a Marketing Automation Company called Salesfusion, so I'm guessing thats going to make it much better soon for marketing teams using it. Review collected by and hosted on G2.com.

Good CRM tool. It helps my organization to streamline sales, marketing, and customer support. A marketing system is quite good it helps to organize different campaigns through the advertising methods. It is easy to use, the user-friendly, flexible, support system is also good. It has its mobile version also which makes it the best. Review collected by and hosted on G2.com.

It is not cost-effective, You need to feed the inputs very fast to save. Caps lock can only be used. The user interface also needs to be improved. Sometimes bugs are also observed that are not solved easily till you update the same. Review collected by and hosted on G2.com.

The software is very customizable, reports are easy to build, and the platform contains tools for sales, marketing, and support teams. We appreciate the intuitive interface and ability to easily query information. Review collected by and hosted on G2.com.

Updates can be very difficult - custom fields are not always retained, often resulting in long delays between installing the updates. Some of our users also find the Reports to be cumbersome and not intuitive. Review collected by and hosted on G2.com.

The best things about Sugar (in theory) are the ways to integrate with email and putting together lists. The lead scores generated with the integration with Act-On are also helpful. Review collected by and hosted on G2.com.

We got Sugar to use in conjunction with Act-On...but the integrate doesn't really work. The lists don't carry over like they're supposed to. The lists are difficult to put together and edit. The function of filters is not very intuitive. Review collected by and hosted on G2.com.

I like how easy it is (once set up) to add and edit things. Our company uses Sugar in the marketing and sales dept. in order to track sales, opportunities and keep projects organized. Which means that our logs/entries are forever changing because things need updated. It's extremely easy to jump on and just make the edits and update. We have it linked to Slack (our internal messaging system) and when we update an opportunity, it sends out a message to the whole company to update. So, if we win a large project, the whole company can be informed. Review collected by and hosted on G2.com.

The updates that occur can sometimes ruin the calculated fields we have set up. As of recently, when the sugar updates have been occurring, the fields we have in employee sections and some project sections have been incorrect. For example, with the latest update, our employee tenure count won't update automatically now. Review collected by and hosted on G2.com.

The price is still the biggest selling point. Review collected by and hosted on G2.com.

The user experience of the portal could be further improved. Also, it feels like too much white space is on the portal screens Review collected by and hosted on G2.com.

Getting started in a giffy with a full fledge CRM has not been so easy, Sugar changed that experience by making it is quick and easy to explore the functionalities at a attractive price.

Plus, the module concept in Sugar makes it flexible to configure features quickly.

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Turn around time for new feature implementation from Sugar has to be improved. Review collected by and hosted on G2.com.