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SugarCRM Solution Suite Reviews - Page 39

SugarCRM Solution Suite Suite Overview

Included with this Suite
SugarCRM Solution Suite Details
Product Website
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian
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Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
21,234 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®
Phone
+1 (408) 454-6900
Description

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.


Victoria T.
VT
Overview Provided by:

Recent SugarCRM Solution Suite Reviews

RD
Richard D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Sugar Sell & sugar market users 4 years"
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account . Market has done good points but some elements ...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Good"
Ability to customise fields and change colours
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SugarCRM Experience"
The ability to easily configure and customize the experience for the end users.
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SugarCRM Solution Suite Media

1,008 SugarCRM Solution Suite Reviews

3.9 out of 5
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1,008 SugarCRM Solution Suite Reviews
3.9 out of 5
1,008 SugarCRM Solution Suite Reviews
3.9 out of 5

SugarCRM Solution Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SugarCRM Solution SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Medical Devices
UM
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

This product is a good product for tracking data and plans and making joint groups for projects. You can assign specific things to people and everyone can see the various status of the project and who is doing what. It makes teamwork easier. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It can be a bit clunky and you can get lost if you don't follow a project the right way or if you can't remember a name. Some assignments can be made to you but if you are not on the primary project list it's hard to manage when and where the status is of the project. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

This is a good product. It takes a bit of time to become accustomed to it but you can get a lot done once you are familiar with how it works. The ability for multiple users to interact helps a lot as well. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It helps you manage long term projects or multiple projects and the ability to add files and images as back up helps a lot more than other CRMs where you don't have that ability. You can also see a lot of information which helps with you getting stuff done Review collected by and hosted on G2.com.

MS
Operation Head
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Sugar Sell?

Sugar CRM is a complete package that fulfil the CRM needs for most of the organisation. It is a cost-effective solution and very flexible to use. It has a compatible app for iOS/android app as well. It helps us to manage marketing automation and our quotes. I am used to Sugar CRM solution it can easily manage my customers and prospects. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Overall this solution is great for CRM needs and it is a cost effective solution too but there might be some improvement we required in the documentation part that would be helpful. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

I find Sugar CRM very easy to drill into the information we required. It is so convenient for us and easy to add custom data fields whenever and wherever we required them. Overall It is the best solution for manage my customers. Review collected by and hosted on G2.com.

Tom W.
TW
Operations Leader
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Sugar Sell was easy to imple.ment and fairly intuitive to use. Our CRM inexperienced team took to Sugar Sell very quickly. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It's a CRM, so in order to be effective, requires that you use it. As with all CRMs, the challenge is getting team members to update. Sugar is not automatic, so does require effort on the part of the user. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

Great option for SMB. Can't speak to larger orgs, but 200 employee, $75 org is a great fit. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

We use Sugar Sell to track opportunities and leads. It helps us focus on the right opportunities and lead so our team is being as effective as possible. Review collected by and hosted on G2.com.

Mike S.
MS
Business Development Representative
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Market?

By using the Sugar Market software, we can easily manage the contacts leads at every stage of the sales process and better tracking of the customer sales relationships. We can also share all of our important information about the sales and marketing very easily. Market is very important in our life because through it we can easily updates our sugar sales process efficiently. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

The main problem is that it cannot provide the other opportunity or any other resources management rather then the sales management. So, it is not the perfect CRM customer relationship management software. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Ease of sales and marketing process by SugarMarket software. This software allow me to better handle the sales and marketing contacts opportunities. Hence, SugarMarket is the most powerful sales pipeline management software. Review collected by and hosted on G2.com.

Karim K.
KK
Team Manager
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

It is excellent to check captures of potential clients, as well as to distribute them and segment them to our liking. It has excellent prospecting tools, and allows us to review the follow-up of each interaction with customers according to an organized historical record. We really like your marketing system, with which we can organize different campaigns through the advertising methods that we decide to implement. Another pro for SugarCRM is your good email editor, based on the WYSIWYG system. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

With regard to the management of budgets and offers, the platform has many limitations. For example, it does not allow lists to be carried, nor does it allow for informative analyzes. SugarCRM does not offer enough models for email marketing, and its tracking of customer referrals is usually very limited. Your landing page management system is slow. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

We are totally pleased with this software. SugarCRM has proven to be versatile, adaptable, and very reliable. We recommend it mainly for the management of sales funnels, since we can add much more information about the funnels than with other platforms. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

This platform has given us enormous advantages in the management of our advertising campaigns, and also with the management of social marketing. Its excellent ability to integrate into social networking platforms has made it much faster to work within them, and its client evaluation system allows us to segment them more comfortably than before. Review collected by and hosted on G2.com.

Noemí C.
NC
Tecnico Developer Backoffice
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

It is a CRM that has covered the needs we had in the company. It is an easy to use and manage CRM. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The price, although not the most expensive CRM, is a large investment that sometimes makes investors nervous. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

We are still in the Business version, but soon, we will upgrade to the Sugar Sell version in order to use SugarBPM and define our own business flows Review collected by and hosted on G2.com.

Srini N.
SN
CEO
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: Organic
What do you like best about Sugar Sell?

It represents excellent value for money and does everything that needs to be done. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

We have gotten used to it and use it very heavily Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

We use it heavily in our customer support center to record all our interactions. We have also integrate dit with Quickbooks so we have a common customer database in the company. All our order shipment data is in Sugar so we can a complete history of our interactions with the customer. Review collected by and hosted on G2.com.

Recheal M.
RM
Compliance Specialist
Investment Management
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

Sugar CRM is the best management software. The one of the most important thing in this software is that it is the best tracker and it provide the great platform for marketing. This software is also best for a dealer, it deals with the customer for the better way and also easy for all customization. This software is the best for reporting, it gives us the best details for our accounts and also deal with the better and in a more efficient way. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

This is very expensive software and also difficult feature. The one biggest problem in this software is that it is very expensive so most of the people use another software because it’s all features are very outstanding and we cannot understand these features. It provides the bad service for our clients and we cannot give the more detail of the customer account. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

This software is one of the best management software. We can use this software for our business work and also easiest way to deal with the customer. It’s all features and function are outstanding and also very useful. I recommend this software because it is the best tracker for marketing, sales and financial purposes. Review collected by and hosted on G2.com.

Robert L.
RL
Marketing Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: Seller invite
What do you like best about Sugar Sell?

Without a doubt, this is one of the best tools to track our potential clients and recurring clients.

This allows us to be aware and monitor their actions and participation in our business and thus design, create, develop and implement campaigns that allow us to capture them in an easy way.

With this platform it is very easy to track prospects evaluating each interaction with customers, generating a detailed and organized historical record.

It is perfect for us and our business dedicated to marketing, since with the application we can determine what strategy or campaigns to develop to capture new consumers Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The experience with Sugar Crm has been very, very good,

We have no complaints or disadvantages. Only our negative viewpoint, but correctable, is that sometimes it is difficult to generate reports or export data.

everything else is customizable, friendly and intuitive Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

I totally recommend SugarCrm.

Versatile

Trustworthy

Adaptable

We are 100% satisfied with this software and its infinity of tools.

Technical support when you need it.

all the best is here Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Like any business, it is important for us to stay close to our customers, know their opinions and be able to attract new customers easily.

We have managed to measure the level of impact of our advertising campaigns through this platform and we have also been able to determine the marketing management carried out at the network level as traditional.

It is totally integrable with other platforms, which facilitates obtaining better results and best of all, it has helped us identify our clients and thus divide them into segments much more easily. Review collected by and hosted on G2.com.

Kelsey M.
KM
Senior Pricing Analyst
Internet
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

This is the best marketing software and provide the great platform for our customers. This software is best dealer, we can deal with the regular customer by using this software. The one most important benefit is that software, it is the best reporting software for all functions that we use. It is also a best tracker for the business, and it is very fast software. It is the great software for management, and it can easily manage all our data and documents in a more efficient way. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The one of the biggest problems in this software is that it can easily manage all of our data and documents, but our system create serious problems and it cannot be managed in a better way. This is the best marketing software for business but sometimes it can't provide the best market price for customers. This is an expensive software and most of the people can't afford this software.But this is very useful for us and easy. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

This software is almost best because it is very easy to use and it's all features are outstanding and easy. It is expensive but it has great ability to provide the best security of our system and deal with the costumer. My all the experience is almost positive, and I always recommended to everyone to use this software because it has a great tracker for the marketing and best for the small business or companies. Review collected by and hosted on G2.com.