1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
Log in to view review sentiment.
Sugar, when used properly, does have the potential to create a lot of great data and link accounts/products in ways to truly help you analyze your territory. Its a fairly customizable platform that displays what you want where you want. Review collected by and hosted on G2.com.
The system does have its fair number of glitches. I oftentimes have trouble filtering my searches or have to reload the page when it freezes or isn't responding. Also compared to what I have seen on platforms such as sales force, this isn't a top-notch platform. Review collected by and hosted on G2.com.
Sugar Sell is an extremely flexible CRM solution that can be easily customized and provides very robust reporting. It efficiently manages our customer's data and helps in tracking leads, manage customers and track interaction progress of interaction with customers. Sugar Sell is easily accessible and I can easily access Sugar Sell via its IOS application and perform operations. Review collected by and hosted on G2.com.
Sometimes while performing heavy tasks the tool becomes very slow and slows down our system and we have to relaunch the Sugar Sell. Almost all of the modules can be modified, however, a few of the modules aren't customizable. Review collected by and hosted on G2.com.
The adaptability of sugar has revolutionized how we run our operation. The custom reporting has allowed us to analyze data in new ways never before possible. The ability to custom build modules to manage non-traditional CRM functions like our maintenance crew have allowed us to elongate other third party ticketing systems! Review collected by and hosted on G2.com.
The email and marketing automation does not fully fit our requirement. We have a short sales cycle so we need a fast nurture program that allows us to close leads within 48 hours. We have found work around a bit it needs additional functionality to best suite our needs. Review collected by and hosted on G2.com.
The ability to easily manage a variety of different marketing workflows as well as being able to track and convert prospects to visit the site. Social Media management is also a huge plus. The Metrics are quite insightful as well. Review collected by and hosted on G2.com.
Some of the workflows are a little tough to adopt at first, I feel this could be remedied with some better workflow guides and user manuals. Review collected by and hosted on G2.com.
Sugar helped integrate multiple software programs into our instance. The open source concept helped us build out to our needs. Review collected by and hosted on G2.com.
It takes time getting used to the new upgrade, but they are constantly evolving which is helpful Review collected by and hosted on G2.com.
Sugar Sell is used by our team as main engine to support sales. it helps a lot in lead generation, their management, analysis etc. Sugar Sell is very flexible and efficient to use. Sugar Sell is used by our marketing and sales team to track prospects and customers. It's a good cost effective solution. We started implementing Sugar Sell a couple of years ago and it helps a lot to grow with our company. Review collected by and hosted on G2.com.
I did find anything which I need to share as a negative points. All over it's easy and effective to use. Review collected by and hosted on G2.com.
Sugar allows us to monitor all of our leads and affords us the customization to personalize our system to fit our needs in a relatively easy manner. Review collected by and hosted on G2.com.
There is a bit of a learning curve on database structuring however once it is understood it easily is applied across the whole system Review collected by and hosted on G2.com.
I love the very bodies of sugar and how many acts I can take in it. It also functions for several departments; accounting, marketing, administration, customer events, client services, office manager, etc Review collected by and hosted on G2.com.
The software uses a lot of memory when producing reports and speeds the down the system and even sometimes crashes the program Review collected by and hosted on G2.com.
For a platform geared towards small business, over version of SugarCRM is really powerful and helps us to many a wealth of data and communications. The layout and various pages in the user portal are sleek and easy to navigate. We can store all of the data we need about our customers and track sales pipelines, calls and other communications. The email marketing feature is one of the most effective sales tools we have. There are great templates that let us get emails design and out to leads and clients in very little time. The templates are usually very nicely designed and allow for modifications to help fit our specific requirements. Review collected by and hosted on G2.com.
I've seen the list of features of many CRM platforms out there and find that there will usually be certain things that some platforms have that others don't. I've read about a few email marketing features that are more customizable and automated in other CRM platforms that I would like to see in SugarCRM. I still like SugarCRM's email capabilities, but it's probably not as full-featured and intelligent as other CRM platforms that seem to be geared more towards email campaigns. Review collected by and hosted on G2.com.
Sugar CRM is the best for the marketing. The one of the best thing in this software that it is the great tracker for our business because it provides the great customizable report of our regular customers. This is the great product in markets because it is very useful for our business and it also provide the best services of our customers. All of its features are very easy and also outstanding because it is especially designed for small business or companies. It is very intuitive software and most of the companies use this efficient software for our business. Review collected by and hosted on G2.com.
Sugar CRM is the best tracker for our business but sometime it cannot work because the bad and slow internet connection services. The bad thing in this software that is it is very expensive software and most of the companies cannot afford this software. It has a lot of great features that we cannot easily use its all features because sometime it cannot provide the best database application software. This software cannot user friendly because it takes too much time for everything. Review collected by and hosted on G2.com.
