1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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SugarCRM is the most demand able software in market these days. It supports in accurate account management for sales related works. This tool is handling sales automation as well as marketing automation. It can also manage customer relationship requirements. I am using it daily for customization and automation. Without this tool my works are totally incomplete. It has various features like sales automation, marketing management, call center automation and many more. It has the capacity to support Oracle also. In one-word SugarCRM is one of the best tools for marketing. Review collected by and hosted on G2.com.
One drawback which I have found in my experience is it has limited storage facility which sometimes create difficulties for me. Otherwise it plays excellent role in market. Review collected by and hosted on G2.com.
Customer and sales management have been well improved by Sugar Sell , which is an affordable product. Review collected by and hosted on G2.com.
Sugar Sell brings more service to us and our customers without fail. Review collected by and hosted on G2.com.
Outlook integration is useful and easy to use. Review collected by and hosted on G2.com.
When moving down from accounts to contacts and then back again, it takes you to the full account search page, rather than back to the account you had accessed. VERY annoying, and it does this with any drill down function. Review collected by and hosted on G2.com.
SugarCRM is one of the leading tools which manages customers on the marketing solution. It has very good capability in customization as well as sales automation. It is available as a cloud-based solution. Here the mobile access also available for the users. This software provides excellent results for reports and dashboards. This is very flexible and easy to use. SugarCRM is an open source, that's why users can easily track the applications as their needs. I use this software in regular basis, and it helps me a lot in sales department. The thing that I like the most is it can run offline on your own server. It also offers multi-currency support. I like to use this tool daily and without this my official works are totally incomplete. Review collected by and hosted on G2.com.
In my opinion, the reporting capability of the SugarCRM tool should improve little more. Sometimes it also runs slow. But it is really doing a very good job in marketing platform. Review collected by and hosted on G2.com.
Sugar as a core idea is the only full automation system compatible with Sage CRM. Review collected by and hosted on G2.com.
Probably the worst support I have ever experienced. I have wasted countless hours explaining my issues to the support team, they don't seem to actually listen to what I am saying before sending back the most brainless response possible and sending links to the documentation. Then they try to close the cases. They fall back by blaming Sage CRM and keep telling us that our Sage CRM is "not standard", however our Sage CRM is 100% standard. The system is absolutely full of bugs - for any one thinking of signing up you should know that there are over 1 thousand open bugs on the portal. During the implementation process, we have been trying to get the system up and running for over 12 weeks and every time we move forward something else that is critical goes wrong and we spend hours of time trying to get Sugar Market to take responsibility.
The email manager/system works well, but the rest of the system is unstable. Salesfusion was recently acquired by Sugar and the whole transition process has been awful and you can tell that they haven't thought a plan through thoroughly. Really regret signing up with Sugar market. Review collected by and hosted on G2.com.
Sugar Sell really makes it easy for us to track leads, sales account and manage customer accounts. The tool is extremely flexible and is capable of performing large data operations and complex tasks. We can easily create tasks and associate them with almost anything in the Sugar Sell system and set reminders for the tasks to easily follow up with the customers. The email automation feature is one of a very powerful feature of Sugar Sell that helps in sending email campaigns to our customers. Review collected by and hosted on G2.com.
While generating reports the tool consumes a lot of memory and slows down the system and sometimes even crashes the application. Review collected by and hosted on G2.com.
This SugarCRM system is well utilized by the entire organization team. It is a cloud-based software that allows us to customize if we require to add extra functions in it. It can easily organize our contact and accounts that help larger department stay in touch. It is one of the cost-effective solution and available to be self-hosted also. This CRM is being used across the whole organization in the sales, marketing and support team. This CRM software is easy to use to access the client information from any smartphone device and allow us to add info in real-time as well. Review collected by and hosted on G2.com.
SugarCRM has a decent email marketing tool but far from the best, It has to be better than other marketing platforms which is already best in cost effective solutions and the user interface needs to be more intuitive. Review collected by and hosted on G2.com.
Our Sales Department really likes Sugar Sell as it helps in improving our sales process and achieving goals. It is a very flexible and reliable solution that is adapted to handle our organization data and can be easily customized as per organization needs. Customized reports are a very powerful feature in Sugar Sell and provide very helpful insight and reports. It helps in mapping each individual customer journey and sending them customer satisfactory survey from the day of sales. Review collected by and hosted on G2.com.
Upgradation process should be improved as it requires a lot of IT Support and slows down our work process. Almost every module is customizable however a few of the modules can't be edited or modified. Review collected by and hosted on G2.com.
Sugar Sell is the most basic and advanced tool in some scenarios such as sales account management, tracking leads, tracking of vendor products and marketing automation. We can easily customize Sugar CRM modules as per our needs to achieve better functionality and results for the organization. It helps us in tracking communication and interaction with our customers and gives us an overview with advance details. It is a very reliable service and is easily accessible from any device. Review collected by and hosted on G2.com.
Importing data into Sugar CRM can be a mess sometimes and can generate duplicate entries which are a bit of a task to fix. Review collected by and hosted on G2.com.
Overall I had a great experience with Sugar Sell. It is well suited for sales management, leads tracking and customer management. It is so simple to use and provides us the ability to customize as per company needs and provide very responsive customer support that allows our team to use the product efficiently. It has a simple user interface and very user-friendly also keeps our customers data and information secure in the cloud. Sugar Sell can easily create automated business processes with highly customizable reports data. Review collected by and hosted on G2.com.
Recently, We have run into some issues with Sugar Sell when we tried marketing automation service and duplicate emails were sent to the clients. Review collected by and hosted on G2.com.
