SugarCRM Solution Suite Reviews - Page 33

Sugar CRM is a great discovery tool which helps your company to identify their Key's sale metrics status, help to unveils all causes of less performance or lacking points. It explore and identify, compare patterns of data with current and History in past. It quickly identify the root cause of problems and opportunities to develop plan of action. CRM helps to give real time data and very helpful to identify historical trends, Compare your current and past performance. I have been using this tool since a long time and love it's many feature like Drag-and-drop reports, power filtering etc. Review collected by and hosted on G2.com.

I have been a loyal customer to this software, using it since a long time and never find any cons into it. I am really grateful to have this software. CRM is Integrated with cloud based technology which increases the ability of your team to innovate. Review collected by and hosted on G2.com.

Workflow customization. We use the workflows to automate a lot of processes. We have the system send alerts from Sales to our Contracts team to have Contracts prepared for different opportunities. We do a lot of communication automatically by using Sugar. Review collected by and hosted on G2.com.

Sugar can be limited in data reporting if your users don't contribute. However, as a smaller business, I find hat Sugar has all of the functionality we need. Sales activity and customer relationships are all managed in Sugar. We also use Sugar for weekly reporting and notification of payment for renewals/maintenance. Review collected by and hosted on G2.com.

It is very easy to Import and Export via excel. It is easy to track what each user is doing. Review collected by and hosted on G2.com.

I dislike the that there are many limitations when building reports. I also feel as if the Sugar Support Portal gives mixed answers depending on who replies. Its not possible to report on emails sent by user which would be a huge upgrade to the system. Review collected by and hosted on G2.com.

It is a platform that offers customizable features that addapt perfectly to any business line. Review collected by and hosted on G2.com.

Sometimes the interface is a little complicated to understand. Review collected by and hosted on G2.com.

Running the nurture marketing programs through the system is the best part. Review collected by and hosted on G2.com.

The reporting is a bit dated and can be cumbersome to use. The email designer needs to handle images better from a responsive standpoint. Review collected by and hosted on G2.com.

SugarCRM is one of the best software in marketing platform. It helps to grow your business faster. I am using this tool from last two and half years. It always provides best customer relationships in market. It helps me to track all the customers records as well as profit and loss of my organization. Also it show me the contact list of customers, their order dates and everything. It has an excellent ability in customization. So now many business organizations are using SugarCRM. This tool is very useful for call Center automation. I really like this software very much. Review collected by and hosted on G2.com.

Here one thing that I dislike is it has not able to update a large number of reports in a small time duration. Otherwise it's really good. Review collected by and hosted on G2.com.

The user interface is clean and fairly simple. Review collected by and hosted on G2.com.

The inability to delete things just seems like such an odd feature. You end up with multiple things labeled "do not use" if it wasn't set up correctly the first time because you can't go back and delete them. Review collected by and hosted on G2.com.

SugarCRM is one of the best software in marketing platform. It helps to grow your business faster. I am using this tool from last two and half years. It always provides best customer relationships in market. It helps me to track all the customers records as well as profit and loss of my organization. Also it show me the contact list of customers, their order dates and everything. It has an excellent ability in customization. So now many business organizations are using SugarCRM. This tool is very useful for call Center automation. I really like this software very much. Review collected by and hosted on G2.com.

Here one thing that I dislike is it has not able to update a large number of reports in a small time duration. Otherwise it's really good. Review collected by and hosted on G2.com.

Cost is on the less expensive side. It also seems to hit most of the necessary elements - has some integration capabilities into back-end systems, allows you to track quotes, opportunities, contacts. Review collected by and hosted on G2.com.

As a preface to these comments I'm reminded of the mantra "you get what you pay for". This CRM doesn't play nice when you run it in two separate windows (not just multiple tabs), there are always obvious bugs after new releases, and some parts of layouts/spacing are not adjustable. This is important as it causes problems in viewing necessary info on the screen and requires manipulation - which takes unnecessary additional clicks/time. Reports, while extremely flexible, are a bear to create in a manner that you get the information you want and we have had situations with users having the "same" yet differing reports that conflict. There are no notifications. If I create a task, there is no notification for that task on either the desktop or in an email. Same with other followups - no notifications. In my opinion, as a sales person, this is a huge failing. In order to deal with it, I and others end up using Outlook for tasks. Really? Yes, really - at least that way we get notifications - but now we are using yet another program to do what the CRM should be doing. Also, how the quotes and opportunities interrelate along with followups, status and forecasting is less than ideal - as in, I don't like it. Review collected by and hosted on G2.com.

Compared to other marketing automation tools I have used, it is reasonably priced and offers a lot of robust features like easy integration into CRM, trigger campaigns, nurture campaigns, and segmentation. It's not just an email blaster. Spend a little time with it and you can have a well-oiled marketing program. Review collected by and hosted on G2.com.

I prefer telephone support for quick questions rather than sending an email and waiting on responses. Review collected by and hosted on G2.com.