1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
Log in to view review sentiment.
This platform has proved to be a valuable asset. It seamlessly syncs our CRM data with our email marketing in a way we have been unable to previously. This provides a faster response than we had previously, making our touchpoints much more effective. Review collected by and hosted on G2.com.
Navigation can take a minute to get used to, and while it grows on you bringing new users onboard takes some time. Support can take a day or two to get back to us when we have unorthodox requests. Thankfully both are minor, negligible issues. Review collected by and hosted on G2.com.
I liked how relational the database of contact information was when I was setting up a new file or retrieving an existing user file to make a prospect call list from. It was really easy to find all the contact details as well as to see the notes and past history related to each contact posted in the user files. The data flowed very well and was all on one page and you didn't have to move around too much to see the information you wanted to know about each client. Review collected by and hosted on G2.com.
Sugar was really slow when it came to updating files or downloading data. If you wanted to move around on the page you had to scroll and scroll which took forever. I did not like how it seemed glitchy after using it for two years. Review collected by and hosted on G2.com.
First i like how the system has a wide deployment across different devices and the easy of using the functions. The product has a very responsive notification reminder and the social media integration for marketing its more effective.
Email market marketing capability its also fantastic and the Automation marketing integration is also nice. Review collected by and hosted on G2.com.
I so far seen no problems using this CRM platform, and even getting started to the tool was very simple. Review collected by and hosted on G2.com.
SugarCRM is very flexible, and user friendly to customize. I have the cloud based service on the SugarCRM server, and response time is very fast, and up-time is 99.99%. Review collected by and hosted on G2.com.
Latest upgrade to 7.8 is not as visually appealing or simple as the previous version 6.7. Works pretty much the same as far as I can tell. Review collected by and hosted on G2.com.
Everything is easy to access and it is easy to train new employees how to use and access data Review collected by and hosted on G2.com.
There are occasional glitches when editing or adding information Review collected by and hosted on G2.com.
SugarCRM is the best among the customer relationship management (CRM). SugarCRM is presently exclusive programming utilized by organizations all things considered. Advertisers and client experience experts likewise use SugarCRM. It helps to take the company growth to the next level. It deals with sales force automation, marketing campaigns, customer support, Social CRM, and reporting. Review collected by and hosted on G2.com.
For making customization one should know coding. Auto-log option for incoming and outgoing calls are not available. The training provided for updations and software is not comprehensive. Technical support is expensive. It does not support all free versions. Review collected by and hosted on G2.com.
Highly customizable within the platform. Once you know the language, easy to customize nearly every part of the experience without breaking the system. Review collected by and hosted on G2.com.
Would like to see more options in reporting and/or better documentation. Review collected by and hosted on G2.com.
The marketing dashboards and ease of use. The ability to see all of our campaigns and drill down and compare them to see which ones were successful and which ones weren't. Review collected by and hosted on G2.com.
The tool works well for lead generation for sales for a company. We use it for multi marketing strategies with additional tracking and it can sometimes get challenging to have multiple users involved with leads / campaigns. Review collected by and hosted on G2.com.
SugarCRM is one of the best software as it helps to increase sales faster. It allows small and big companies to track their data like sales, invoices, bills in a much better way. This tool is very easy to use and have an excellent interface. This software always provides the best customer relationships. The interface is responsive and designed very well. It has an excellent database system which can also be copied to other servers. It is very easy to use because of its simple design and easy to use interface. It provides security of data information and I can handle different campaigns. Review collected by and hosted on G2.com.
SugarCRM provides good services with excellent user-friendly and responsive interface. The main issue faced is time consumption for the setup. Review collected by and hosted on G2.com.
