1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Sugar is highly customizable and allows for non out of the box solutions. Review collected by and hosted on G2.com.
The lack of customer service and willingness to assist in ANY way, shape, or form is somewhat unheard of to me. I have never seen a platform/service with lower standards. Additionally, Sugar is very dated and lacks a friendly user interface, therefore being a major turnoff to staff ease of use and adoption. Review collected by and hosted on G2.com.
Sugar Sell allows for better tracking of revenue earning streams. It forces a usage of line items, quotes, forecasts and the renewal console among other things. The renewals console is fantastic and the BPM comes with alot of stuff out of box. The BPM system is way easier to use and the visual design is absolutely fantastic. Review collected by and hosted on G2.com.
BPM is limited in what it can do. The entire system is very cumbersome to design and customize to your companies needs. It takes a business analyst or two a year or more to really hone in the system for all use cases. Customization is great but man its lengthy. Maybe some more mass update featuring would help so much. Sugar sell should definitely be Integrated before a company really takes off. There are many small bugs that may occur. Knowing how to repair your own instance is key to not having to use the support line all the time. The renewal process for sell is awful because it is so new. The fact that sugar uses other companies to sell their products can slow down needed change and lead to confusion. Because their products are broken out, Sugar is now much more expensive to get a complete package of all the things you would need to completely run a company. Improvements to the module loader are far over due. It would be nice if sugar Market wasn't 12k a year minimum. We already pay alot as a small company anyways and Market has alot of what we need. We also have to pay for special customization to get both serve and sell and we know enterprise is going to go away at some point so it just seems like sugar is trying to raise their revenue without pissing off their customers by forcing a switch to more expensive subscriptions. They offer more stuff, but a more up to date general package with maybe some built in integrations would be well appreciated. Review collected by and hosted on G2.com.
Anything we want to achieve with Sugar Sell CRM is pretty much possible and everything is configurable to fit our needs. It is easy to use and navigate.It is great at keeping us informed with real time notifications via emails. Its integration with other platforms has made it possible for Sales rep to access information from any of the apps they are comfortable with. Review collected by and hosted on G2.com.
The admin panel user interface seem outdated. Review collected by and hosted on G2.com.
Sugar does have a lot of add ons that make the platform a lot more worth while to use. But you have to be willing to upgrade and put a lot of time into getting the CRM the way you want it. Review collected by and hosted on G2.com.
If you start with just basic or even a few of the add ons, the platform is slow, constantly needs to reload, often crashes if you are trying to do a lot at once. Compared to other CRM platforms, this just doesn't have the capacity to do what others can. Also the mobile app is trash. Review collected by and hosted on G2.com.
Since we purchased the sugarcrm we found that:
- There are No complicated cost matrix.
- Easy integrations
- Can be tailored to your needs with a user friendly interface Review collected by and hosted on G2.com.
Lack on more powerful reporting and more complex dashboards (Matrix across modules) Review collected by and hosted on G2.com.
I like how user friendly the system is and how easy it is to build and link campaigns. I love that you can embed forms onto your website or within an email. I also appreciate the training when joining and how helpful both the Sugar Market implementation team and support team are! Review collected by and hosted on G2.com.
I dislike how some things seem to be unorganized like the way lists, campaigns, etc. are laid out. I also think this is still in a new development stage so there is a lot of room for improvement. Review collected by and hosted on G2.com.
La autogestión que nos permite llevar a cabo, me permite adaptar la herramienta de acuerdo a mis necesidades de negocio y me permite tener un control sobre cada lead de mis campañas, sabiendo los resultados configurando reportes de seguimiento y control. Esto nos ayuda mucho para analizar y tomar decisiones con los resultado obtenidos. Por otro lado, es muy flexible la integración con otras herramientas para ejecutar acciones que complementan la estrategia. Review collected by and hosted on G2.com.
La reportería (Informes. dashlet y dashboards) podría mejorarse para poder gestionar la operación de manera más efectiva. Review collected by and hosted on G2.com.
Ease of use, familiar. Outlook friendly. Just used for contact data and scheduling. Kept history. Review collected by and hosted on G2.com.
No customer service contact. Website hosting company made changes to control panel and made program useless. Review collected by and hosted on G2.com.
It allows me to add large amounts of targets. For mass email campaigns. Its my favorite prospecting tool. I can track the progress of a prospect thru my sales funnel. I can se accurate revenue forecasts. Review collected by and hosted on G2.com.
Some features are unnecessary. Some times it gives fields that I don't need. Review collected by and hosted on G2.com.
