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SugarCRM Solution Suite
By SugarCRM
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3.9 out of 5 stars
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SugarCRM Solution Suite Reviews - Page 30

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SugarCRM Solution Suite Suite Overview

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Included with this Suite
Product Avatar Image
Sugar Sell

763 reviews

Product Avatar Image
Sugar Market

213 reviews

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Sugar Serve

33 reviews

SugarCRM Solution Suite Details
Product Website
Discussions
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian
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Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
21,238 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®
Phone
+1 (408) 454-6900
Description

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Victoria T.
VT
Overview Provided by:
Victoria Tsai

Recent SugarCRM Solution Suite Reviews

RD
Richard D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Sugar Sell & sugar market users 4 years"
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account . Market has done good points but some elements ...
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Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Good"
Ability to customise fields and change colours
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Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SugarCRM Experience"
The ability to easily configure and customize the experience for the end users.
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SugarCRM Solution Suite Media

1,008 SugarCRM Solution Suite Reviews

3.9 out of 5
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1,008 SugarCRM Solution Suite Reviews
3.9 out of 5
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SugarCRM Solution Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SugarCRM Solution SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

Sugar Market is a user-friendly tool that helps our email marketing and designing in a super-efficient manner. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Some features of Sugar Market were a bit unorganized, like the way the lists were laid out. But I believed that there's always room for improvement. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Previously we had issues with consistency and time delays over the data size moving between the two platforms. Review collected by and hosted on G2.com.

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Verified User in Oil & Energy
UO
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Market?

WHEN it works, I like the Customer Journey and Event Management Section showing events they register for and if they attend, Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Synch issues are horrendous between SugarSell and Sugar Markets. No progressive profiling for forms, no ability to block domains, drip programs are not flexible for marketers, not compatible with Go To Meeting so stats have to be manually updated in Markets. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Scoring when there isn't a bug. Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Market
Editedit

Hello,

Thank you for taking the time to share your honest experience. We're very sorry to hear of the challenges you're experiencing. I shared your feedback with our Product and Leadership team. We'd really like to have a meeting with you to discuss your feedback in more detail, and see if we can identify any solutions. Are you available to meet with our Product GM, Christian?

Thank you again for your feedback, and we hope we can arrange a call to help you have a better experience.

Sincerely,

Aleighjean Traver

Sr. Customer Marketing Manager

Helpful?
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Nathan F.
NF
Marketing Manager
Mechanical or Industrial Engineering
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Sugar Market?

It offers great potential for Sugar CRM integration since it's owned by Sugar. Many of the automation platforms don't offer great integration with Sugar CRM, or some features are only available for Sales Force. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

While it offers a lot of potential for better integration a lot of that is not there yet. For example, custom module integration. The setup and initial launch has been a little buggy, but the support has been good and I think we're getting some of the issues resolved. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Sugar Market handles all of our outbound emails. Plus we are integrating more and more nurture campaigns that have worked really well so far. Lead scores have been super helpful in the past for our sales team and we almost have that up and working. Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

different dashboards available to personalize own view, graphs or table. We can add different channels to create different campaigns type Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Email mktg features are very basic, especially emoticons, images and video mgmt, Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Before we used an external provider to address email campaign with basic KPIs. We develop a system to create authomatic and one shot campaign, monitor them and connect also with sales results. Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Sell
Editedit

Hello,

Everyone at Sugar loves when a customer takes extra time to write such a thoughtful review. Thanks so much for sharing your experience, and we're so glad to hear of your success with developing a solution that fits your unique needs! I'm not sure if you're marketing team is using a marketing automation platform, but Sugar Market could be worth taking a look at to see if it could connect and automate your sales and marketing processes even more. I've included a link just incase!

By the way, have you checked out SugarClub, yet? It's a great tool for customers looking to collaborate globally with other users!

Stay well and thank you again!

Aleighjean Traver

Sr. Customer Marketing Manager

See how Sugar Sell improved
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Verified User in Internet
UI
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

SugarMarket helps you in creating landing pages, designing emails and taking care of forms and customer data.

It is quite easy to use and manage. Analytics are also provided for free. It is time-saving and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Otherwise it is worth buying except for the confusing structure and features. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

We are using this software for managing and designing emails and landing pages and meeting and keeping in check with our customer sales requirements. Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Market
Editedit

Hi there,

Everyone at Sugar loves when a customer takes extra time to write such a thoughtful review. Thanks so much for your feedback, and we're so pleased to hear you're enjoying Sugar Market. I'd encourage you to contact your CSM or our Support team (support@sugarcrm.com), and they can help get you in contact with folks that can organize some additional training if it's needed. We are also more than happy to arrange a call to get your feedback to help us improve our product, if you're willing.

We've recently rolled out our artificial intelligence capabilities through Sugar Predict into Sugar Market. Marketer to Marketer...it's a dream come true. Take a look: https://support.sugarcrm.com/Documentation/SugarCloud_Services/SugarPredict/Market/#Using_SugarPredict_for_Market

Have you checked out SugarClub, yet? Maybe you could get additional value out of it. I've shared a link below, just in case.

Stay well,

Aleighjean Traver

Sr. Customer Marketing Manager

See how Sugar Market improved
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Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Market?

The experience in the administration of a good CRM to manage your marketing and sales. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Does not have an analytical detail of the interpretation of sales Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Market:

Sugar Market is a good CRM platform that allows you to effectively manage your analytics in sales and digital marketing. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

I am managing my interaction with my clients with a professional CRM Review collected by and hosted on G2.com.

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Verified User in Building Materials
EB
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

The training, UX, template creation is very easy to use for any marketer. You don't need code background. Everything is WYSIWYG. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

This biggest disconnect is not having the emails in the campaign folder. You have to create the individual emails for each campaign separately and then link them in a higher level campaign folder. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Market:

Do you research! There are a number of systems out there. Ensure the ones you look at fit your business need and will allow growth/scalability. This is why SugarMarket was the clear choice for us. The entire experience has been a pleasure and I look forward to getting the system implemented so we can have data at our fingertips. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

We are creating a way to capture leads, nurture leads, score them and hand to sales when qualified. This system will take the place of constant contact for us. It is also giving us the ability to post, listen and monitor our social media accounts. Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Market
Editedit

Hi there,

Everyone at Sugar loves when a customer takes extra time to write such a thoughtful review. Thank you so much for your feedback! I wanted to let you know that I've passed along your comments regarding folder structure to our core Sugar Market team.

Have you created a login on SugarClub yet? There are lots of fellow users out there that are constantly sharing tips, hints and advice! Here's a quick link: https://sugarclub.sugarcrm.com/explore/market/

As an avid Sugar Market user myself, it's great to hear how you are using Sugar as a true customer engagement center, and I agree that the flexibility to switch between drag-and-drop and code-your-own is amazing! Thank you again for your support and for taking the time to write a review on G2.

Stay well,

AJ Traver

Sr. Customer Marketing Manager, SugarCRM

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Verified User in Market Research
UM
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

It was easy to set up and didn't take a lot of time during integration. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The UI can be better. It's a little clumsy at times. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

The reporting and analytics function is very comprehensive. Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Sell
Editedit

Hi there,

Thank you so much for taking extra time to write such a thoughtful review. We're so pleased to hear about your successful implementation! I've recorded your feedback regarding the UI for our product team.

Have you checked out SugarClub, yet? Maybe you could get additional value out of it. I've shared a link below, just in case.

Stay well,

Aleighjean Traver

Sr. Customer Marketing Manager, SugarCRM

See how Sugar Sell improved
Helpful?
Share
Admin Approval Link
Verified User in Financial Services
CF
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

One of the best tools to manage your salesforce. The ability to define your own custom workflow makes you always feel in control. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The speed of the application can be improved a little. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Tracking of data and automating processes Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Sell
Editedit

Hello,

Thank you! Everyone at Sugar loves when a customer takes the time to write such a thoughtful review, and we are so pleased to hear your experience of managing your salesforce is going well.

If you haven't yet joined us for free in our user community, SugarClub, I've shared a link below. I hope to see you at our upcoming user conference this September, ClubZone!

We can't thank you enough for sharing your feedback.

Sincerely,

Aleighjean Traver

Sr. Customer Marketing Manager

See how Sugar Sell improved
Helpful?
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Admin Approval Link
Ron C.
RC
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Sugar Sell?

The flexibility and scalability are fantastic. I also appreciate the flexibility to be able to deploy on premise or leave on demand. Support is very responsive. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Only dislike is that its marketing has not yet made the name/brand as widely known as others. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

Sugar Sell is an excellent platform for organizations that are seeking a scalable, flexible, easy to use solution that can be molded to their organizational requirements both today and into the future. The value is great and you will not receive unexpected bills for excessive API calls or heavy utilization as that is all covered by the standard product. Other significant differentiators are: US based support and two sandboxes (in addition to the production instance). Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

- Centralization of Prospect and Client information has provided one stop for everything we need to know to efficiently work with both Prospects and Clients.

- Mobile client enables us to work wherever we are. Being able to merge agreements and collect electronic signatures via DocuSign integration helps close business without having to walk away and regroup later. Review collected by and hosted on G2.com.

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