SugarCRM Solution Suite Reviews - Page 3

Sugar Sell offers the customizations you need without being excessive. There is the option to enhance your instance by collaborating with one of their many partners. It has an easy way of writing your own business processes to help automate the administration at the field level.

Customer support is responsive, and if you get side tracked, the team send a reminder to follow up to ensure your question has been answered and resolved. Review collected by and hosted on G2.com.

Canned reporting relies on standard fields, which can make reports more challenging, but these challanges can be overcomed. Additionally, some programs are not as straightforward to integrate with the platform. Review collected by and hosted on G2.com.

I've barley begun to dig deep into Sugar's capabilities but it seems like it's going to be an amazing experience thanks to it's ease of use, personalization and friendly UX/UI design. Review collected by and hosted on G2.com.

Up to this point I haven't got many dislikes, it just seems like we're going to struggle a bit to set up the collaboration part of it all. Review collected by and hosted on G2.com.

The user experience is consistent across the various modules, including anything that is customized. Users are able to utilize the system from their computer and mobile devices when they are on the road. They are also able to integrate the Outlook accounts for quick and easy archiving of emails from customers and distributors. Users are able to access the system daily, including weekends. Implementing Sugar, was assisted with the cloud team of Sugar to assist with implementing our environment based off of our business needs and use cases. Review collected by and hosted on G2.com.

The customer portal is limited in it's current capability. Would like to be able to leverage it as a customer support portal for both customers and distributors. Review collected by and hosted on G2.com.

mainly this software best part is customer interactions, service level agreements etc. Review collected by and hosted on G2.com.

in my perspective, steep learning curve and high price are the factors, i disliked. Review collected by and hosted on G2.com.

I like it because it segments emails by season and location. Plus, it makes it easy to create, deliver, and optimize incredibly rich, personalized experiences across emails, SMS, mobile apps, reviews, the web, paid ads, and more. Review collected by and hosted on G2.com.

There is nothing I don't like about this software, it is very easy to learn to use, it adapts quickly and stands out among the competition thanks to the number of integrations it supports. Review collected by and hosted on G2.com.

Sugar has insanely robust reporting capabilities. Upper management asks a question, we have an answer; the ability to either filter for data or create a report is a feature we can't live without. Sugar's customer support and integration teams go above and beyond to troubleshoot the rare issue with very timely responses. Five stars (all solid gold) for this CRM. Review collected by and hosted on G2.com.

As mentioned, while the data is excellent, Sugar is still working through the visual reporting aspects. The quick workaround is a csv download with some manipulation. Review collected by and hosted on G2.com.

Sugar Sell’s open architecture platform allowed us to configure the CRM functionality to better align and support our sales operational processes. The SugarCRM tools available (workflow automation, customizable fields and display screens, document generation, integrations) provided us with the capability to tailor the platform to our business processes. It simplified training and encouraged quicker adoption due to our ability to streamline day-to-day activities and communication between departments. Review collected by and hosted on G2.com.

Simplifying processes within the CRM through customizations requires a high level of expertise to manage and maintain the system; however, the benefits gained in process efficiencies, enhanced user experience, and transparency to all departments involved in the various sales and operational processes was worth the technical complexity built into the system. Review collected by and hosted on G2.com.

The reporting is really clear and easy to use. We have been able to adapt the system to meet the requirements of our business and integrate with other products. We now use the system wholly as a lead management system. Review collected by and hosted on G2.com.

Linking with Docusign has been a really difficult process. Some of the reporting lacks features like viewing in percentage. Lead to order report should be a readily available report. Review collected by and hosted on G2.com.

Easy to follow anytime I need anything that helps Review collected by and hosted on G2.com.

I realy have no regrets by using Sugar Market, they have always operated well within my concerns Review collected by and hosted on G2.com.

The plugin's and apps allow our users to track their calls, meetings and leads. We have simplified the sales process using the Smart Guides to help navigate everyone through the same process. If you like clean, accurate data, this is for you. Review collected by and hosted on G2.com.

I've come across some challenges with updating related records, however, I believe this was more related to my lack of understanding as the more research I do. Review collected by and hosted on G2.com.