1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Sugar Market has ample options to create different designs and "polished" emails Review collected by and hosted on G2.com.
There seem to be constant issues with the platform. Things like uploading lists, editing templates, creating landing pages - nothing is intuitive about that. Review collected by and hosted on G2.com.
It is best when it comes to interacting with customers. It lets you track email activity, analytics and is best for pipeline tracking. It is easily implementable for all types of products and campaigns. Review collected by and hosted on G2.com.
Sometimes, it isn't easy to create reports for specific leads. Review collected by and hosted on G2.com.
Sugar market is Marketing automation software which helps in email marketing with wide rang of templates.
Sugar market have intractive Dashboard where user can access rhe reports and grpahs.
It is integrated with social media and Google cloud which helps to protect the data Review collected by and hosted on G2.com.
Customer report making is much typical to understand.
Creating landing pages is more difficult for new user
The new user interface is cumbersome Review collected by and hosted on G2.com.
UI Part is very interactive and beautiful. Review collected by and hosted on G2.com.
Processes, workflows. Process definitions, Email Templates should be more interactive. and Studion level, more options should be drag and drop. Review collected by and hosted on G2.com.
Advanced analytics are included in the platform at no additional cost. They have a feature that allows you to format the first name field inserted into emails. It allows you to preview emails in different email clients Review collected by and hosted on G2.com.
Sugar Market pricing is based upon the size of your database vs. the number of contacts you email each month. There are too many email/template creation options and they are not clearly labeled. Sugar has pieced together an old legacy system with a new system, which creates confusion and impacts usability. If you go to Create>Template>Email, you are creating a template with the legacy email builder and it cannot be accessed later for use in a Nurture 2.0. If you create a template using email builder 2.0, you can never delete or edit the template once you save it as a template. It will clutter your system forever. If you create an email template with email builder 2.0, you do not have the option to allow sales to use that template within the CRM iframe. You can only edit emails created in email builder 2.0 via code if you add the code widget, and then you can only work with code. There is no email signature widget. You cannot upload a suppression list because of a defect that has been documented since December 1, 2020 and has not been fixed as of April 15, 2021. Until the defect is fixed, you need to individually enter each email domain you'd like to suppress. To email a list you have to create a report that requires training to understand. The more I use Sugar Market, the more issues I run into. Overall, Sugar Market is complex and not intuitive. For me, any benefits of Sugar Market do not come close to making up for how difficult the system is to use. Review collected by and hosted on G2.com.
Sugar Market is a great add on for Sugar CRM, it provides seamless integration for e-mail marketing lists and enables single mailshots or advanced drip campaigns. While Sugar Market was not natively written for Sugar CRM, integration is quite advanced and improving all the time. Review collected by and hosted on G2.com.
Not all of the terminologies between the two systems is perfectly aligned, but it is getting better. Review collected by and hosted on G2.com.
Sugar Market enables us to market to our prospects/customers. We have a form on our site to capture prospect info. We get informed if a prospect returns to the site. Prospects can send us requests for info. We can market to prospects and customers as large or targeted groups. And it sends lead info to our instance of Salesforce.com so we can track their activity further... from prospect to customer. Review collected by and hosted on G2.com.
It is a powerful tool, so it is a bit complex and it can be a little hard to know/remember how to use all of the features. Review collected by and hosted on G2.com.
The tool that allows us to automate a combination of process has been great. Its easy to set up. The search function is great. Review collected by and hosted on G2.com.
Not the best UI but workable and logging in on multiple devices can be problamatic. Review collected by and hosted on G2.com.
