1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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SugarSell is a robust CRM with features that enables all the Sales team to work productively. The Renewal Console feature helps us to track all our recurring income. By using data enrichment, we can update all the missing details of our prospects. Review collected by and hosted on G2.com.
There is no free trial for new users. It obstructs people who want to try the product quickly and decide if they need to purchase or not. Limited Third-party Integration options are available. Review collected by and hosted on G2.com.
SugarMarket is easy to use for designing emails and landing pages. It also serves as our limited CRM and the customer data management side is easy to understand. Reporting is robust and again, easy to use. We haven't needed customer service very often, but when we have, everyone has been super responsive and helpful. I feel like a known customer, not a number. Review collected by and hosted on G2.com.
We are not yet taking full advantage of the power of the platform, specifically lead scoring. Which is not even a thing to dislike about Sugar; we just haven't found the time to think through this. Review collected by and hosted on G2.com.
The setup is easy, and the tool has helped organize information well. Integration with third-party tools is simple. I've integrated it with my emails, and the updates are timely. Review collected by and hosted on G2.com.
Duplicate leads become an issue, and there needs to be a way to group them.
The UX is also quite complicated- a simpler one would be better to navigate Review collected by and hosted on G2.com.
I use Sugar Market for communicating with our clients. Every week, I send 3-4 email marketing campaigns. The email campaign creator is simple to use. It assists me in maintaining a clean CRM by correcting client information. Review collected by and hosted on G2.com.
The dashboard can be overwhelming due to its large amount of features. Review collected by and hosted on G2.com.
I like the simplicity and efficiency of the overall UX. The Sugar experience helps once arduous processes seem streamlined. Review collected by and hosted on G2.com.
Nothing that I dislike so far. I am an ongoing positive critic/reviewer of any application adopted. Review collected by and hosted on G2.com.
Sugar CRM has automation capabilities that help in mapping business processes such as ours. It collects real-time data with all the relevant metrics. This tool has great customization features, which allow our team to connect with respective account managers and help solve the vendor's queries. It is also easier to implement changes in the application's code to streamline the business process. The great thing is the application is still evolving and giving Salesforce a run for their money. Review collected by and hosted on G2.com.
It is a vast framework, and learning about all its features takes time as there is no proper training, tutorials for the application. Salesforce, even though it is priced a bit higher, provides AI capabilities that are not found in Sugar CRM. Review collected by and hosted on G2.com.
We use Sugar Sell to improve our sales. It helps us create new sales and retention campaigns. It has many advanced features. The email campaigns module is the one we use the most. Review collected by and hosted on G2.com.
The user interface feels a little old, there's potential for improvement here. Review collected by and hosted on G2.com.
Sugar Sell is a complete and solid CRM package that offers excellent support for managing customer relationships in my business. Strong points are the flexibility in terms of settings and configuration and the overall ease of use. In addition, it is an affordable online CRM package. Review collected by and hosted on G2.com.
I have experienced no problems with Sugar Sell. Review collected by and hosted on G2.com.
The flow of information is perfect; carrying out processes, follow-up, completion, and finalization is excellent.
The tool is very friendly; some add-ons must be licensed, but to start with, it is beneficial.
Native integration with other platforms is not complicated; this helps us to enhance our processes.
The support team is very responsive; you get a quick answer if something is not working well. Review collected by and hosted on G2.com.
Sometimes communication becomes slow, but it depends a lot on the bandwidth that you have contracted. Review collected by and hosted on G2.com.
