1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Customer experience is at the heart of what we do so we always make extra efforts in satisfying our clients and customer base. With Sugar Sell, we have been able to manage a long customer list, sell our offerings through provided personalized channels and provide our customers with the best user interface for them Review collected by and hosted on G2.com.
Sugar Sell comes at a cost. Pricing is also not flexible enough and this is even more difficult for non-enterprise organizations Review collected by and hosted on G2.com.
SugarServe helps us to identify the problems or concerns of our customers immediately. It also has an intelligent routing feature, which is good because sometimes, their issues are transferred to other departments, which causes inconvenience to the customers. Review collected by and hosted on G2.com.
The thing that we dislike about this tool is the customization is a bit difficult. Also, the navigation was difficult; we needed to figure it out since there was no customer support or technical support to call on. Review collected by and hosted on G2.com.
Tolls are very user-friendly. I have been using this product for last two weeks, and I am pleased Review collected by and hosted on G2.com.
Currently I don't have any dislikes for this product Review collected by and hosted on G2.com.
System Management that helps to create a good relationship with client by collecting data and organizing customer information. Customization is very easy .BPM flexibility let you use the system the way you want it.Integration with third party tools is very helpful.Overall Sugar cell is a great tool that we use for our sales and marketing Review collected by and hosted on G2.com.
Get slower sometimes and takes lots of time to load.Dashboard is very basic more options should be available on dashboard.UI interface is not attracting gives a monotonous feel. It doesn't integrate with phone's camera Review collected by and hosted on G2.com.
It is more suitable for a medium sized enterprise. Organizing campaigns is easier. Custom forms can be created using the form builders. Customers history about the selection of their events. Review collected by and hosted on G2.com.
Not found (200 internal error) error sometimes while accessing the mobile application. Also, difficult to read the emails at times. Other than that, a good app for automation. Review collected by and hosted on G2.com.
SugarCRM is a very reliable and effective CRM tool. It helps to record important data that is required. It is a very awesome tool to keep track of client data and updation. It also has great functionality to self-host the platform without any hassle. It has a very simple and easy to understand user interface. The security feature of this tool is very good and reliable. It allows the creation of graphs and reports easily. Review collected by and hosted on G2.com.
In this tool, many options are available, which can be confusing to understand at first because very little documentation is provided. The cost of this tool is a little bit higher than its alternatives. This tool takes a lot of time to get installed on your machine and sometimes it also gets crashed while working. Review collected by and hosted on G2.com.
SugarMarket is quite a good tool when it comes to marketing process automation. We use it for tracking real-time leads/traffic on our website. It really helps us create effective customised targeted campaign. The best part is it gets easily integrated with our CRM. Review collected by and hosted on G2.com.
One thing which would like to be highlighted for betterment can be their user interface plus customisation features could be enhanced further. Review collected by and hosted on G2.com.
