1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Easy to use.
Navigation is super easy.
User interface is nice.
The support team is very amazing.
Dashboard user expreience is good.
Customer support becomes easy. Review collected by and hosted on G2.com.
The plugins doesn't work well. Not working well with third party apps.
Initial cost is higher.
It is not so customizable, although it has lot of features.
It is sometimes very laggy or takes time to load.
Lack of integration with other tool. We had tried to integrate it, but we had to face many issues, even the support team isn't much effective.
Support seems to be slow, but they try to resolve the issue. Review collected by and hosted on G2.com.
Single email builder is a great functionality.
It increases efficiency and reduces the overall cost.
Strong user community and members are very helpful within the community.
Web tracker and alerts are very helpful for our marketing team.
Strong services expertise by sugar Team.
It has provided us with Financial/organizational viability and KPI for all users.
Database management is super easy and now we are able to manage lot of our users. Review collected by and hosted on G2.com.
Documentation should be imporved, although implementation was seamless. But a proper documentation will help new users to understand it.
Very steep learning curve in starting as the product has too many features.
More integrations can be added, thus making it more effective.
Some coding knowledge i.e, HTML and CSS is needed, thus one needs to spend some time in learning it beforehand.
Cost is comparatively high compared to its competitors.
Telephone support should be added for solving issues fastly. Review collected by and hosted on G2.com.
1) It is so easy to set up.
2) Search functionality is amazing.
3) It helps us to organize a lot of information with ease.
4) The data can be copied to another server very easily by the database system.
5) It is integrated with email, it is very helpful to get any update on email.
6) Integration is available with many third-party tools such as Act-On etc. Review collected by and hosted on G2.com.
1) UI is not so much appealing. The user experience is lacking.
2) It doesn't support multiple device login. Hence, very cumbersome to use sometimes.
3) The email campaign is not so good in Sugar CRM.
4) It takes so much time in system load.
5) Documentation should be improved as it is not so much helpful. Review collected by and hosted on G2.com.
Sugar Serve is a tool that has helped us improve the way we serve our customers. We deployed it because of its immense reach, multiple functionalities and stand out features. Working on cases and resolving customer queries has been a lot easier because I get all the features I need on the dashboard which is easy to navigate Review collected by and hosted on G2.com.
I have not discovered any shortcomings or downsides to this solution. It has singlehandedly made our customer relations team more productive overall Review collected by and hosted on G2.com.
Nothing honestly. I've used 8 different CRM platforms (from what I can remember maybe more) and sugar is the worst that I've used. It's unnecessarily complicated, adds too many steps to do something simple, and other CRM platforms combine several different features into one. Review collected by and hosted on G2.com.
I don't even know where to start. EVERYTHING. As stated in the response above, I've used several CRM platforms in my career and there is nothing special about sugar. Other systems other systems on the market, combine several features into one so all you need is just that system. Sugar doesn't have those features, it's confusing, it takes you 30 minutes to do something where in another platform it will take you 5-10 minutes. Review collected by and hosted on G2.com.
Sugar Market is a comprehensive solution for marketing automation. I have been using this amazing software for so long. It helped me to increase the number of visitors to our website in a short time. The software precisely tracks website activity and email engagement. One of the best features of this software is email builder that is very easy to use. It tracks email quickly and also saves time. To upload a file into the database is very easy because Sugar Market is extremely efficient in distribution lists uploading. Review collected by and hosted on G2.com.
Template designing in HTML creator is not user-friendly. It is tough to create a template in it. To make a landing page we need to be familiar with the coding process otherwise, it can be problematic. Review collected by and hosted on G2.com.
Its service console has all the information needed to resolve a support case in one panel. It has helped a lot in reducing time to provide resolution, improve customer satisfaction, and support experience. Sugar Serve displays the best actions to take based on SLA, contact information, account activity history, and case details. There is no need to search or navigate. It also offers intelligent work prioritization; route, assign, and escalate cases; calculate follow updates, and send notifications. Review collected by and hosted on G2.com.
There is nothing much to dislike about this software but it can offer more integrations and features at this price. Review collected by and hosted on G2.com.
A very effective solution for our marketing team. Sugar Market has helped us with lead management and made it so much easier to nurture leads and convert prospects. It also has capabilities for email and social media marketing. It is the complete tool. It also helps you monitor the journey of your buyers and helps you identify the perfect time to upsell Review collected by and hosted on G2.com.
We trust it all the way. The capabilities of this tool are unbelievable. It is affordable and feature-rich. We are happy with the performance of Sugar Market Review collected by and hosted on G2.com.
CRM software can prove to be a valuable asset for your marketing operations. With Sugar Market, I can analyze how my customers are interacting with my digital assets, capture leads from different sources such as forms, landing pages, etc., create customized and targeted campaigns and align sales leads as well. It was quite crucial for our company to align sales as well marketing leads on a single platform which Sugar Market made possible. It can be integrated with other CRMs as well which is amazing. Review collected by and hosted on G2.com.
There is no major disadvantage of Sugar Market but it can surely introduce more integrations and new features Review collected by and hosted on G2.com.
