1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Pretty simple, no frills, customizable layouts. I like Studio, but do not have anything to compare it to. Mass updating records through import is much simpler than SFDC. Review collected by and hosted on G2.com.
Lack of integrations comparable to SFDC. Some functionality that one may think would come out of the box require an add-on(mostly from legacy w-systems packages). For example, "advanced" report scheduling, which can include a link to the report, embedding in the email, etc. Report creation is a bit tedious at times, having to click into the various database tables first to find the appropriate fields. Review collected by and hosted on G2.com.
SugarCRM helps us automate our whole marketing operations. Sugar CRM has all features like workflow automation, analytics and contacts management, etc. get real-time prompts and recommended CRM updates supported each customer interaction. SugarCRM may be a very reliable and effective CRM tool. it is easy to use and features a good interface. Their reporting and analytics function is extremely comprehensive. Informs us that what we did wrong in order to continue Review collected by and hosted on G2.com.
The documentation is very less it becomes difficult to understand all the options. for new users, i think it is difficult to understand. and the UI can be made better Review collected by and hosted on G2.com.
1- Ability to customize the way you want it.
2- Incredibly Adaptive.
3-Very detailed sales dashboard
4-Super fast to setup
5-Content management is superb.
6- Opportunities and workflow are well organized. Review collected by and hosted on G2.com.
1- The user interface could have been a bit attractive and friendly.
2-Seems like it is outdated with no monotone.
3- User experience with relation to the interface again could have been better.
4- It might get slower sometimes. Review collected by and hosted on G2.com.
1. Easy interface to understand for users (though not all of it is good)
2. Easy to understand admin console
3. API Integration
4. Good for small businesses - easy to setup
5. Responsive support department Review collected by and hosted on G2.com.
1. BWC modules which includes campaign module
2. Discover is way behind Salesforce Einstein
3. Partner network is not very strong in India
4. No Datacenters in India
5. Overall thoroughness and matureness of product/solution. Too many bugs and defects
6. While working on Admin panel, users lose data if they are punching in CRM
7. Takes time to load and users lose their patience sometime
8. Can't open reports and documents in Sugar Mobile app. Doesn't integrates phone's camera
9. Not able to customize internally sharing records email through admin panel
10. Dashboard is pretty basic Review collected by and hosted on G2.com.
This move to SELL and more so for SERVE allows me to change how we use our CRM from a reportable, database that I can allocate process to, but it is still driven by the user completing the tasks and hindered when they don't.
SERVE with CJP and BPM allows a strategic staged process with automated reinders and steps that need to be followed to enable the progress and access to the next steps. This means milestone steps are not missed, data and integrity is maintained, the CX customer experience is built-in and the all important relationship with our customers and other areas of the business are not missed, forgotten.
All this has a better transparency of process and stage in live, real time reporting to your team, and top down from exec to user. Finding gaps and building effeicies are now quick and fairly easy to accomplish.
To the user, it is streamlined and usable, not convoluted.
Well done! Review collected by and hosted on G2.com.
The dynamic reporting needs more options for graphs, detailed YOY, MTD reporting, etc. Review collected by and hosted on G2.com.
The initial upgrade from Pro to Sell was quick, clean, and could be updated with little work not to appear different to the end user.
Moving forward, what can now be done with BPM and SELL means many of the smaller wishlists required could now be implemented, making the CRM more usable, insightful and have the bonus of quick wins!
The overall capabilities meant the general impression of a CRM will now move from a practical, reportable database to a functional, process-driven tool that will save time, create efficiencies, and, as the slogan says 'Do the work for you.' Review collected by and hosted on G2.com.
I want more graph options for reporting and visual source on dashboards. For instance, to allow for detailed data table, pivot, and options available in the Advanced reporting options on Dashboards, as well as to drill in to the data. Review collected by and hosted on G2.com.
Sugar sell offers many advanced features such as email marketing, analytics, easy to use, integration with many popular third party applications that enables access to a variety of markets worldwide that can be traded with the assistance of expert advisors. Review collected by and hosted on G2.com.
It is very difficult to navigate. Customer service is below expectations. It is also unable to track any recent activities on the CRM. The email module is also crappy. Review collected by and hosted on G2.com.
This powerful automation software is characterized by multiple functionalities. It has helped me to expand marketing ROI, optimize allocations, upgrade CX and retention. It takes care of all the marketing needs with its automatic technology that helps to make more progress. Its database management and reporting features are easy to navigate. It is fully featured program that fulfills all requirements for marketing automation. It can also be incorporated with other CRMs such as Sage, Salesforce and, Microsoft dynamics. It provides us 3 types of campaigns; nurture-based campaigns, trigger campaigns, and single emails. Review collected by and hosted on G2.com.
Since I have been having its services, I have not faced any major issues even I am impressed with its quality services. I rely on this program and its quality customer support that resolve our issues in very less time. Review collected by and hosted on G2.com.
