1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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Email builder has been easy to use. Also like how easy it is to look at a dynamic list (and get the total count) you're building. Review collected by and hosted on G2.com.
The analytics is not robust enough. For instance, I wanted to look at the average stats across a period of time, but when I reached out to tech support, I was just told it wasn't a capability. Review collected by and hosted on G2.com.
I think it is a descent competitor to some of the larger players. Can come in at a more reasonable price point. Review collected by and hosted on G2.com.
Not as feature-rich as some of the other options. Review collected by and hosted on G2.com.
I like the ability to add fields and functions against modules to address the needs of the business quickly. Utilizing Logicbuilder helps to manage business flows advantageously. Review collected by and hosted on G2.com.
What I find disadvantageous is that if you are making changes in many areas and start in Test, you will need to complete the same steps in Production as there is no easy way to transfer the changes to production. Review collected by and hosted on G2.com.
The connection to Netsuite is nice. Once the sync is set up it works okay. Review collected by and hosted on G2.com.
The customer service is awful. It takes days before anyone gets back to you and months to set up the system. Review collected by and hosted on G2.com.
SugarCRM is an amazing software that is relatively easy to setup and operate. It can be easily integrated with ERP softwares and is perfect for small to medium-sized businesses. Review collected by and hosted on G2.com.
The downside of SugarCRM is that it has a strong learning curve and takes some time getting used to the interface. Also Sugar CRM is a bit expensive for small businesses. Review collected by and hosted on G2.com.
You may utilize the Sugar Portal to resolve any Sugar CRM issues. The customer service is fantastic and really fast. We also work with an IT-Service-Provider who is in charge of our larger and more complex adaptations. The first transition from Pro to Sell was swift and tidy, and that could be modified with minimal effort such that it would not look odd to the end customer. Review collected by and hosted on G2.com.
More graph choices for reports and graphical sources on dashboards are desired. For example, to enable comprehensive data source, pivot, and choices accessible in the Robust reporting alternatives on Dashboards, and also delve into the information. Review collected by and hosted on G2.com.
I like the simple user interface that makes it easy to use and customize even with no technical know-how. It has allowed us to handle many inquiries within a single day. We can customize the flow using built-in process Definition logic to ensure every inquiry goes to the right client/customer. Review collected by and hosted on G2.com.
Nothing to dislike about Sugar Sell features or its functionality. It is easy to install, use and manage with a simple user interface and excellent user training. Review collected by and hosted on G2.com.
Out-of-the-box customization options. Freely modify existing modules by adding fields, or start from scratch and create new modules to suit your needs. Custom relationships, roles, nearly anything can be managed from the frontend UI without third-party development for all the little stuff. Review collected by and hosted on G2.com.
Cloud-based systems are great, and the standard for many use cases, but here we lose direct DB access and have to make certain compromises to accomplish certain tasks. Nothing insurmountable, though. Review collected by and hosted on G2.com.
Our organization needed a tool for marketing automation and Sugar Market was the ideal solution. The possibility of sending automatic emails allows us a much greater reach of our products and services, dissemination and information about all the work carried out by our organization. Very easy to use, the interface is user-friendly and anyone without any familiarity with the tool can work very well. Advertising campaigns have become more reliable and practical, in addition to being able to directly reach our client Review collected by and hosted on G2.com.
So far there is nothing to discredit the use of the tool by our organization, given the time we have been using it Review collected by and hosted on G2.com.
Multiple functionalities characterize this powerful automation program. It has benefited me in improving marketing ROI, utilizing resources, and improving customer experience and retention. With its autonomous technology, it takes care of all of business marketing objectives, allowing you to achieve remarkable improvement. Its database supervision and reporting capabilities are effortless to use. It's a complete tool that meets all marketing automation eligibility requirements. Other CRMs, such as Sage, Salesforce, and Microsoft Dynamics, can also be interconnected. Nurture-based campaigns, trigger campaigns, and single emails are the three types of campaigns available. Review collected by and hosted on G2.com.
I have not had any major issues since I started using its services, and I am satisfied with its quality. I rely on this program and its outstanding customer service to fix our concerns timely basis. Review collected by and hosted on G2.com.
