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SugarCRM Solution Suite
By SugarCRM
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3.9 out of 5 stars
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SugarCRM Solution Suite Reviews - Page 20

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SugarCRM Solution Suite Suite Overview

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Included with this Suite
Product Avatar Image
Sugar Sell

763 reviews

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Sugar Market

213 reviews

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Sugar Serve

33 reviews

SugarCRM Solution Suite Details
Product Website
Discussions
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian
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Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
21,238 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®
Phone
+1 (408) 454-6900
Description

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Victoria T.
VT
Overview Provided by:
Victoria Tsai

Recent SugarCRM Solution Suite Reviews

RD
Richard D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Sugar Sell & sugar market users 4 years"
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account . Market has done good points but some elements ...
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Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Good"
Ability to customise fields and change colours
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Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SugarCRM Experience"
The ability to easily configure and customize the experience for the end users.
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SugarCRM Solution Suite Media

1,008 SugarCRM Solution Suite Reviews

3.9 out of 5
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1,008 SugarCRM Solution Suite Reviews
3.9 out of 5
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SugarCRM Solution Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SugarCRM Solution SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Internet
AI
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

adaptability through workflows or the studio Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

the fact that sugar Connect is chargeable and the lack of connector with other tools Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Before, business collaboration was very complicated, and we lost a lot of information. With SugarCRM, all exchanges made with customers are centralized in the CRM and accessible to all Review collected by and hosted on G2.com.

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Response from Aleighjean Traver of Sugar Sell
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Hi there,

Everyone at Sugar loves when a customer takes extra time to write such a thoughtful review. Thanks so much for your feedback, and we're so pleased to hear how you're centralizing your data in the CRM.

Have you checked out SugarClub, yet? Maybe you could get additional value out of it. I've shared a link below, just in case.

Stay well,

Aleighjean Traver

Sr. Customer Marketing Manager, SugarCRM

See how Sugar Sell improved
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Bilal A.
BA
Project Coordinator
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

The thing I like the most about the sugar market is that this application supports or provides collaboration between seller-provider relationship management, with different types of reporting mechanisms. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

The only drawback is that there's a lot that this tool offers; therefore, extensive training and application knowledge is required to utilize this tool at maximum capacity. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Market:

My recommendations to other users considering Sugar Market are the following:

Sugar CRM offers many features and has an extensive capability of different functionalities, so it's vital whoever is considering this application knows how to customize the tool according to their business requirements. Sugar CRM is compatible with many OS systems, giving ease of access to both internal and external stakeholders. Sugar CRM can be integrated with external applications like Call tracker etc. Sugar CRM runs many marketing campaigns. Although email campaigns are complex or confusing to set up initially, if set up properly works pretty good it enables the application to send multiple/several/bulk emails. Sugar Market also has the capability for automation in terms of tasks and notifications, triaging and tagging of opertunities can be set up. We can track performance evaluated records and search on the basis of keywords. This Customer-Relationship managment tool can be utilized in many ways so its key we dont get overwhelmed by the functionalites of this application/tool. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Suger Market creates an environment where we can run performance reports based on the sales force and collaborate with clients, which has helped us align our engagement for help-desk services. Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Market
Editedit

Hello!

Thank you so much for taking the time to write up a review of Sugar Market. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar Serve and find support from users like yourself! I've gone ahead linked it below for your reference.

Thank you for being such a loyal Sugar customer!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Market improved
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Admin Approval Link
Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

It's aesthetically pleasing to view data Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Glitchy sometimes and it's hard to edit data Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Data is being displayed in a neat way Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Sell
Editedit

Hello!

Thank you so much for taking the time to write up a review of Sugar Sell. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar and find support from users like yourself! I've gone ahead linked it below for your reference.

Thank you for being such a loyal Sugar customer!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved
Helpful?
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Admin Approval Link
AS
Human Resources Manager
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

One of the things I love most about Sugar is its native integration with marketing platforms and its enormous contribution to salespeople's communication with prospects. I like that it is so customizable and so easy to use. Customer data management is another strength of this CRM tool; it helps with lead generation and retention efforts. Sugar's support team is one of the best; they are attentive, responsive, and ready to resolve any contingency. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

So far, I have had nothing to complain about; Sugar has lived up to all my requirements; hopefully, it will continue to do so. Great job! Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

It is a suitable tool for any organization; it improves interaction with customers, the collection of contact data, and the accompaniment of customers until the end of the sales process are strong points to highlight; on the other hand, it integrates natively with marketing tools. I would recommend it. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

With Sugar, we have been able to organize better and be more effective in sales and customer success; on the other hand, an abysmal pro has been the interaction with potential customers; Sugar has made it so easy and within reach that we have been able to make many more sales and create good business relationships at the same time. The native integration with our marketing tool has helped us have a complete overview of our business, track leads better, and expand our brand reach. Review collected by and hosted on G2.com.

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Verified User in Media Production
AM
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

I like that it is easy to manage and there are a lot of options to personalize the software. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It is sometimes hard to get in touch with the Support team. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Mostly with customer relationship management and creating reports for the sales team. It also helps a lot with creating cases for the support team. Review collected by and hosted on G2.com.

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Praveen K.
PK
Assistant Executive - Digital Marketing (Email Marketing)
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

We can create mobile-responsive email templates, and landing pages using the drag and drop feature, and can send bulk emails. It is easy to setup and integrate with other tools. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Integration is difficult, and there were not many API's available. Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Sell:

Its Good Marketing tool to implement according to your needs. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It's Solved our Promotional Marketing activities task. It helped us promote our brand in an efficient manner. It made us more productive using automation. The business had seen a lot of improvement. Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Sell
Editedit

Hello Praveen,

Thank you so much for taking the time to write up a review of Sugar Sell. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar Sell and find support from users like yourself! I've gone ahead linked it below for your reference.

Thank you for being such a loyal Sugar customer!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved
Helpful?
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Admin Approval Link
Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Serve
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Serve?

Sugar Serve is a great product that is easy to use, has a streamlined implementation and is world class in terms of functionality. Review collected by and hosted on G2.com.

What do you dislike about Sugar Serve?

Some of the reporting when wanting to go down to the granular detail, isnt as fine-tuned as a larger self-serve system but Sugar still surpasses like for like self-serve packages Review collected by and hosted on G2.com.

Recommendations to others considering Sugar Serve:

Great opportunity to also ask if your thoughts on how to set up is standard and to get an insight to what they see as a 'standard' set-up as this route is usually the most straight forward Review collected by and hosted on G2.com.

What problems is Sugar Serve solving and how is that benefiting you?

Sugar CRM provides easy to digest information right to your fingertips. It is great for streamlining standard interactions your customers have with you Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Serve
Editedit

Thank you so much for taking the time to write such a fantastic review of Sugar Serve. It makes all of us here at Sugar incredibly pleased to hear how easy our platform is to use. I've gone ahead and passed along your praise to the product and leadership teams and wanted to say thank you again for being such a loyal Sugar customer.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar Serve, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.

See how Sugar Serve improved
Helpful?
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Admin Approval Link
Antony J.
AJ
Sales Development-Enterprise Accounts
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

It has more features & customization options to set up the CRM for any business. It is designed for the management & Sales Executive to follow up on deals. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Difficult to navigate & find what you are looking for.

Unimpressive UI.

Not designed for day-to-day operations & usage purposes. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Pipeline management is easy.

CRM & Office 365 is helpful.

Tracking the contract renewal. Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Sell
Editedit

Hi Antony,

Thank you so much for taking the time to write up a review of Sugar Sell. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar Sell and find support from users like yourself! I've gone ahead linked it below for your reference.

Thank you for being such a loyal Sugar customer!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved
Helpful?
Share
Admin Approval Link
Verified User in Computer Software
UC
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: Organic
What do you like best about Sugar Sell?

The potential and logging off. It could be a good product if they communicated with customers after receiving payment. I like that we will be selecting a new marketing automation software in the coming year. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Support and product design. Consistently receive responses from the support team that there is a bug that needs to be fixed. The software does not work well and is not very intuitive. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It is currently creating more problems than it is solving and taking up alot of the marketing teams time. Many initiatives are on hold due to lack of response from support and numerous product bugs. Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Sell
Editedit

Hello,

Thank you for taking the time to provide us with feedback. We take our customers' reviews very seriously and are always using them to help us improve our product. 

I'm sorry to hear you're not enjoying your experience with us. I'd love to assist you by helping you have a more enjoyable experience and to help bring this to the attention of your Customer Success Manager. If willing, please reach out to me at victoria.tsai@sugarcrm.com. In the meantime, I've gone ahead and shared your feedback with our product and leadership team.

For additional support, I would love to invite you to SugarClub. Our existing community is home to many other professionals like yourself and could help answer some questions on customization or share their best practices. I have gone ahead and linked it below for your convenience.

Thank you so much for being a part of our SugarCRM family!

 

Best,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved
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Admin Approval Link
Verified User in Insurance
AI
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Opportunities and accounts management and the reports, you can get a lot of info easily Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Sometimes the performances in some funcionalities, for example the connectivity between the mobile APP and our active directory, it fails frequently Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

the management and monitoring of all our commercial activity Review collected by and hosted on G2.com.

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