SugarCRM Solution Suite Reviews - Page 2

My two favorite capabilites of sugar is the flexible configuration to our business needs and the ease of data extraction. We have made custom modules and process definitions that have helped streamline flows in our business. The best part is as admin I had the full power of creating these myself without having to look for a seperate product. Review collected by and hosted on G2.com.

The hardest part is troubleshooting. There are a couple bugs in the system that will break your logical thinking of how something may work. Luckily, since Sugar Sell is such a flexible tool there is usually a workaround. And sometimes when trying to find a fix online, there's not a lot of information or depth in how to solve. For most of these issues, we can either post in our Support Portal or in online forums for support. Review collected by and hosted on G2.com.

I like most is the customer customer support. They never failed me whenever I have issues or something I don't know about Sugar. I should say, I am their number fan. I also like the Admin side where the interface is easy to use. We are using frequently, like everyday because this is our data base, sales process and lead process are taking place. Review collected by and hosted on G2.com.

It's difficult to find Integartion that matches our needs. We always have to rely on Codes if ever we want fancy customizations. I hope there would an improvement on drag and drop feature and it will be a lot of help for an admin like me. I think, that's what most of the CRM nowadays. Review collected by and hosted on G2.com.

We’re impressed by SugarCRM's powerful automations, which have significantly reduced repetitive tasks for our team and streamlined our workflows, boosting overall efficiency.

The platform’s customizable and flexible design allows us to tailor solutions to our needs without requiring technical expertise.

The SugarCRM support team is responsive and very helpful, making it easy to resolve any issues quickly

It's an essential tool that has made a meaningful impact on our processes. Review collected by and hosted on G2.com.

I haven't come across any feature that I dislike. Review collected by and hosted on G2.com.

We are very happy with the tools and the ability to customize to our specific needs. Review collected by and hosted on G2.com.

We cannot see the emails that Sugar sends out. Standard notifications cannot be standarized Review collected by and hosted on G2.com.

Our organization has utilized SugarCRM for over 10 years now. I have had the privilege of running the department that oversees the development and day-to-day operations with Sugar for over 5 years. The best feature of Sugar is its ability to be customized to allow it to do what is needed by the organization. The developers we work with at Sugar are very responsive and collaborate well. Review collected by and hosted on G2.com.

The one downside to SugarCRM that we have experienced is that there are not as many out of the box customizations with other applications as there are for some of the larger competitors to Sugar. This requires time and money to build out the necessary integrations or to find a third party to do so. Review collected by and hosted on G2.com.

It is a great Marketing all in one tool, you can create landing pages, forms, emails, journeys, and you also have excellent analytics. Its easy to use, very straight forward and a lot of documentation to help you arround when needed.

You can use it Stand alone or connected with a CRM. Review collected by and hosted on G2.com.

It takes a bit to setup but the you always have support through all the process. Review collected by and hosted on G2.com.

Easy to use.

A CRM system that can handle end-to-end sales operations. It is possible to configure highly customizable automations and business processes.

Responsive support team.

Reduced manual tasks and delivering a 360-degree customer view Review collected by and hosted on G2.com.

More out-of-the-box functionality would be great, making the system more sustainable, especially after a new release. Review collected by and hosted on G2.com.

Sugar Serve delivers a complete solution for customer support teams, with robust tools for case management, SLA tracking, reporting, and self-service. Designed for scalability, integration, and efficiency, it’s an ideal choice for businesses aiming to improve response times, increase customer satisfaction, and streamline support operations. With Sugar Serve, companies gain the flexibility and insights needed to create consistently excellent customer experiences. Review collected by and hosted on G2.com.

Lack of UI customisation e.g. colours and branding Review collected by and hosted on G2.com.

Sugar Market has been instrumental in helping us streamline our marketing efforts and boost customer engagement. Its intuitive interface makes it easy to manage campaigns, and the detailed analytics provide valuable insights that have directly impacted our decision-making. The automation features have saved us countless hours and allowed us to focus on what matters most: nurturing our customer relationships. Review collected by and hosted on G2.com.

While the tool is highly effective, there is a slight learning curve for new users. However, once you get familiar with the platform, it becomes very intuitive and powerful. Some of the integrations could also be smoother, but overall, these are minor issues compared to the value we get. Review collected by and hosted on G2.com.

I like how many knowledge articles are online to guide your configuration, as well as the many customer forums and Sugar Club sessions that provide even more substantive ideas and solutions. Review collected by and hosted on G2.com.

I don't understand why you have to manually configure the system to cascade information between records. For example, if someone from an existing Account calls with a new line of business (using a DBA), I may go to their Contact record to create the lead...but the lead doesn't auto-populate the address fields from the Contact record. It's little things like that that confound me. Review collected by and hosted on G2.com.