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SugarCRM Solution Suite
By SugarCRM
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3.9 out of 5 stars
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SugarCRM Solution Suite Reviews - Page 19

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SugarCRM Solution Suite Suite Overview

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Included with this Suite
Product Avatar Image
Sugar Sell

763 reviews

Product Avatar Image
Sugar Market

213 reviews

Product Avatar Image
Sugar Serve

33 reviews

SugarCRM Solution Suite Details
Product Website
Discussions
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian
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Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
21,238 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®
Phone
+1 (408) 454-6900
Description

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.

Victoria T.
VT
Overview Provided by:
Victoria Tsai

Recent SugarCRM Solution Suite Reviews

RD
Richard D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Sugar Sell & sugar market users 4 years"
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account . Market has done good points but some elements ...
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Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Good"
Ability to customise fields and change colours
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Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SugarCRM Experience"
The ability to easily configure and customize the experience for the end users.
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

SugarCRM Solution Suite Media

1,008 SugarCRM Solution Suite Reviews

3.9 out of 5
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1,008 SugarCRM Solution Suite Reviews
3.9 out of 5
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3.9 out of 5
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SugarCRM Solution Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SugarCRM Solution SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Yulia K.
YK
Product Sales and Marketing Specialist
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

customization and ability to easily adjust modules Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

I don't like User Interface and lack of training Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

new leads information storage and reporting Review collected by and hosted on G2.com.

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BH
Director of Operations
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Serve
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Serve?

Helpful in making sure the cases are handled. Review collected by and hosted on G2.com.

What do you dislike about Sugar Serve?

It's cimbersome and not the most intuitive Review collected by and hosted on G2.com.

What problems is Sugar Serve solving and how is that benefiting you?

I can;'t really say it's solving a lot of provlems Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Serve
Editedit

Hello!

Thank you so much for taking the time to write up a review of Sugar Serve. It means a lot to see that you have taken the time out of your day to share your thoughts on a solution that we have worked hard to create. I've passed along your praise to our product and leadership teams, as well as our areas highlighted for improvement.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar and find support from users like yourself! I've gone ahead linked it below for your reference.

Thank you for being such a loyal Sugar customer!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

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Subramanian K.
SK
Vice President - Business & Digital Transformation
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

Sugar CRM has excellent features for sales pipeline, leads, and opportunity,... Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It has many features. if you don't create proper filters, then it will be difficult for newcomers in CRM Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It will give complete visibility of the sales operation and enablement collaboration to make the deals. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Lots of capabilities, features that can help drive sales and account management. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Too much capabilities -- needs lots of curation. Need to be more simple. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Engage and manage our Sales and Account Management process. Review collected by and hosted on G2.com.

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EM
Phone Executive
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

It provides our company with trustworthy CRM software that has served us for year. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The user interface could be improved, the SMS tool is not very convenient and needs improvement, the search function only gets you one client at a time if you type multiple client id's and it's missing real-time updates throughout the whole of the functionalities Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It's the basis of our day to-day, it allows us to have a complete and thorough file for our clients, it allows us to implement tools to keep track of our clients Review collected by and hosted on G2.com.

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SP
Desktop Support Analyst
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
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Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review
What do you like best about Sugar Sell?

As an administration specialist for SugarCRM, I enjoy the ease of access to the admin tools and the clarity of how they are used properly. It makes password resets, deactivating users and more much quicker to complete. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

If not kept organized, records can become messy. This can easily be avoided with proper maintenance by users and their managers to avoid too many duplicates or unclear records. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Our users have a vast database of customer & office information as updated by their teams and themselves. This gives both users and managers clear insight into how their teams are communicating with their leads. Review collected by and hosted on G2.com.

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Dawit A.
DA
Assistant Lecturer
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Market?

SugarCRM's flagship marketing automation solution that brings you a high-definition view of your customer experience. Market transforms how mid-sized marketing teams reach their audience and measure success throughout the buyers' journey by putting the platform to work. I also believe in letting the platform qualify leads with robust nurture campaigns and sophisticated artificial-intelligence-driven lead prediction scoring and models. I believe in letting the platform attract website visitors and understand how they interact with digital assets. I believe in letting the platform capture leads with conversion-driving landing pages, emails, and forms built with intuitive, drag-and-drop builders. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

There is nothing to dislike about it. Nothing is missing as far as I know. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

It has benefited me in improving marketing strategy, utilizing resources, and handling also improving customer experience and retention. Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Market
Editedit

Hello Dawit,

Thank you so much for taking the time to write such a fantastic review of Sugar Market. It makes all of us here at Sugar incredibly pleased to hear how navigable our platform has been for you. I've gone ahead and passed along your praise to the product and leadership teams and wanted to say thank you again for being such a loyal Sugar customer.

If you haven't joined us over at SugarClub already, we'd love to see you there! SugarClub is a place where you can connect with other customers using Sugar, earn badges for your expertise, and share how you're using the solution. I've gone ahead linked it below for your reference.

Sincerely,

Victoria Tsai

Customer Advocacy Manager

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Admin Approval Link
Verified User in Management Consulting
CM
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

SugarCRM has been great in assisting our sales team to keep record of our prospects/ opportunities on the radar Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Can't thing of anything at the moment that I dislike about Sugar, has worked perfectly for the sales team Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

The problem of having to subscribe to multiple tools for the sales team, we were able to bundle roughly 80-90% of the services our team uses into Sugar products Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

I think there's a lot of opportunities with Sugar Market. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Not very easy to use and its not as functional with Sugar as we hoped. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

It doesn't connect with SugarCRM 100% without needing additional development/engineering Review collected by and hosted on G2.com.

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Response from Victoria Tsai of Sugar Market
Editedit

Hello,

Thank you for taking the time to provide us with feedback. We take our customers' reviews very seriously and are always using them to help us improve our product. 

 

I'm sorry to hear you're not enjoying your experience with us. I'd love to assist you by helping you have a more enjoyable experience and to help with the usability of our solution. If willing, please reach out to me at victoria.tsai@sugarcrm.com. In the meantime, I've gone ahead and shared your feedback with our product and leadership team.

 

For additional support, I would love to invite you to SugarClub. Our existing community is home to many other professionals like yourself and could help answer some questions on customization or share their best practices. I have gone ahead and linked it below for your convenience.

 

Thank you so much for being a part of our SugarCRM family!

 

Best,

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Julius M.
JM
Manager Internal Applications
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

The easy way to make customization inside the system. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Really hard to identify which workflows use a field. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

The calculation of product support calculation is based on the deal's amount. Review collected by and hosted on G2.com.

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SugarCRM Solution Suite Categories on G2
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