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SugarCRM Solution Suite Reviews - Page 17

SugarCRM Solution Suite Suite Overview

Included with this Suite
SugarCRM Solution Suite Details
Product Website
Languages Supported
Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian
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Seller Details
Seller
SugarCRM
Company Website
Year Founded
2004
HQ Location
Cupertino, CA
Twitter
@SugarCRM
21,238 Twitter followers
LinkedIn® Page
www.linkedin.com
583 employees on LinkedIn®
Phone
+1 (408) 454-6900
Description

Sugar gets timely predictive insights in the hands of the right people, empowering companies to anticipate and fulfill customer needs — before they realize they have them. These businesses are able to create customers for life, and have a sustainable competitive advantage.


Victoria T.
VT
Overview Provided by:

Recent SugarCRM Solution Suite Reviews

RD
Richard D.Small-Business (50 or fewer emp.)
3.5 out of 5
"Sugar Sell & sugar market users 4 years"
Easy keeping of historical info in Sell - invoice records , emails archived to relevant Account . Market has done good points but some elements ...
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Good"
Ability to customise fields and change colours
Verified User
A
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"SugarCRM Experience"
The ability to easily configure and customize the experience for the end users.
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
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SugarCRM Solution Suite Media

1,008 SugarCRM Solution Suite Reviews

3.9 out of 5
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1,008 SugarCRM Solution Suite Reviews
3.9 out of 5
1,008 SugarCRM Solution Suite Reviews
3.9 out of 5

SugarCRM Solution Suite Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for SugarCRM Solution SuiteQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
DH
Project Manager / Business Analyst
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Administration of the system is relatively easy making it possible for in-house staff to configure the system to our needs. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The administration tools for active business processes could be improved. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Allows our sales teams, managers and executives to stay on top of their in-flight opportunities ensuring that best possible sales outcomes are achieved. Review collected by and hosted on G2.com.

Prateek B.
PB
Lead Product Manager
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Comprehensive Out of the box solutions that allow quick experiments and implementation across Information architecture, bpm workflows, activity management etc Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Some core modules like Line items in accounts cannot be hidden or customised without coding Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Helping us build the assisted workflows for our clients who need assistance from our human advisors. Starting from lead management to onboarding to transactions and advisory etc Review collected by and hosted on G2.com.

Randee M.
RM
Web Designer
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Serve
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Serve?

I like the use interface is not complicated and everyone seems to be able to navigate well. Review collected by and hosted on G2.com.

What do you dislike about Sugar Serve?

I would like to be able to customize the colors Review collected by and hosted on G2.com.

What problems is Sugar Serve solving and how is that benefiting you?

it helps with running reports for management Review collected by and hosted on G2.com.

TM
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Sell?

Having a consistent structure to each client and being able to add what you see is necessary. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

Slow to load sometimes and can be hard to find specifically what you are looking for. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Problems of having multiple client records in separate places. CRM allows all to be centralised. Review collected by and hosted on G2.com.

Alexandra W.
AW
Account Executive
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Sell?

Compared to other CRMs I've worked with, I feel sugar gave me the easiest time to Lee things organized at the account level. I like that so much more than at the contact level Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

It would begin to run slowly if I had too many tabs open when I was working. Also it would consistently freeze when trying to run some reports. If you're not the most organized, the tasks can get a bit overwhelming. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

It helped me stay on task and prioritize my day by allowing me to filter for the results and accounts I needed to focus on. I like how it provided a separate area for key notes that didn't get lost in the jumble. Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/Railroad
UT
Mid-Market(51-1000 emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Sugar Market?

Most helpful looks like all the training now available to use. I also like the visibility of the upgraded site. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

I haven't found anything to dislike as of yet Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

Sugar is helping me solve my issue with finding competitors in the areas I service. Review collected by and hosted on G2.com.

AT
Business Operations manager
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

Easy to use, very customisable with enough flexibility to meet a wide variety of customer needs Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

No immediate downsides come to mind, it's all good Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

Managing leads and opportunities for different sales channels, providing a central point for customer data Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

Hi Andrew,

It’s wonderful to know you found our services easy to use! We strive to make our customers' experiences seamless and stress-free. To get even more from your experience, we'd love to see you join our SugarClub community where you can exchange tips and tricks with other users.

See how Sugar Sell improved
SC
Sales operations
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Sugar Market?

I love how easy it is to visualize data as that can be helpful for reports. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

Randomly crashes once in a while but it could be the internet. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

With automation, the problem of transferring data among different departments and team members becomes easier to manage. Review collected by and hosted on G2.com.

LF
Digital marketing manager
Small-Business(50 or fewer emp.)
Product Reviewed: Sugar Market
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
Translated Using AI
What do you like best about Sugar Market?

You can find various marketing automation solutions. Review collected by and hosted on G2.com.

What do you dislike about Sugar Market?

It is very focused on clients or sales departments. Review collected by and hosted on G2.com.

What problems is Sugar Market solving and how is that benefiting you?

That works through artificial intelligence AI and summarizes the processes to make them more agile and functional in a work team. Review collected by and hosted on G2.com.

Irfanudeen S.
IS
Inside sales specialist
E-Learning
Enterprise(> 1000 emp.)
Product Reviewed: Sugar Sell
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Sugar Sell?

SugarCRM is unique in it's own way having many features like sale projection, follow-up pipeline generation, lead mapping, etc. We can optimise the given lead to generate more revenue with timely follow-ups and reminders. Review collected by and hosted on G2.com.

What do you dislike about Sugar Sell?

The major setback of SugarCRM it's stability, the CRM crashes inbetween the work and take few hours to get the connection. SugarCRM has many features than other CRM tools in the market, so it's little difficult for the freshers to start with SugarCRM. Review collected by and hosted on G2.com.

What problems is Sugar Sell solving and how is that benefiting you?

I'm using SugarCRM as my Customer relationship management software and sales enablement tool which helping me on daily basis to generate revenues and to build strong positive follow-ups. I efficiently maintain the profile of my existing clients with the help of SugarCRM. Review collected by and hosted on G2.com.

Response from Victoria Tsai of Sugar Sell

Hello Irfanudeen,

We here at Sugar are so excited to hear that you've had such a positive experience with our interface. I've gone ahead and shared your feedback with our product and leadership team and am very sorry to hear about the stability of the platform.

In the meantime, I would love to invite you to SugarClub if you haven't joined already to get update notifications to Sugar. In addition to the updates, SugarClub is an excellent place for you to connect with other SugarClub members, share your expertise, and earn badges while doing so. I have gone ahead and linked it below for your convenience.

As always, thank you so much for being a part of our SugarCRM family!

Sincerely,

Victoria Tsai

Customer Advocacy Manager

See how Sugar Sell improved