SugarCRM Solution Suite Reviews - Page 14

Our ability to track and categorize the sales customer journey has created transparency in the sales process and when we expect to close the sale. A clear timeline of the customer interaction and our central repository of documentation is essential to keeping the transition from sales to the onboarding process smooth. With a clear relationship between opportunities, quotes, and products, we understand what sells and when it should impact our business financially. The close integration between Sugar Sell and Sugar Market has enabled us to create an end-to-end customer journey, from initial lead nurture to subscriber. Review collected by and hosted on G2.com.

Some remnants of previous versions of Sugar Sell (outdated modules, tools, etc.) are challenging to use or customize. We have still succeeded in using these modules, but considerable work was needed to customize our sales journey or quote creation. I would expect Sugar to focus more on these parts of the product to give the user a better experience. Over time, Sugar has whittled down obsolete parts of its product and continually released meaningful updates. Review collected by and hosted on G2.com.

Sugar sell helps to built and manage the customer relationship and give the solution to tract the enquiry and offers Review collected by and hosted on G2.com.

Nothing negative about to sugar sell it is work very efficiently Review collected by and hosted on G2.com.

The most satisfying feature is having the complete administration, personalizations and integrations on my end so I can make my instance as my company is developing in time.

Plus, having all the automation needed at a no-code level is lovely. Review collected by and hosted on G2.com.

Sugar Sell has so many features; the only dislike that we have is that it is very exhaustive to have all of them enabled in one stage; we needed to do more implementation stages to get all of the features running.

But looking at it is the best kind of problem that we could have. Review collected by and hosted on G2.com.

This is a nifty system designed such that you are able to see all your sales or marketing related activities, share them with the team, track progress in client engagement and be able to extract reports periodically. Review collected by and hosted on G2.com.

Reports typically take long to load. Also, I have found the wheels spinning for extended periods of time when I try to search for an account or person. I wish it was easier to get to the information I need with fewer clicks. Review collected by and hosted on G2.com.

It is the Marketing automation platform to help the marketer to track the leads , easy to use, user friendly Review collected by and hosted on G2.com.

As per my knowledge there is nothing negative point Review collected by and hosted on G2.com.

I won't say it have an excellent UI to be honest here but kind of a decent Dashboard will all the needful information is available for you. Its like ready to go without much changes. Review collected by and hosted on G2.com.

As already mentioned it is not easy in the first run... Unless you explore it several times once you get handy then it won't be a problem. Integration with sugar CRM can be a problem as it crashes. Review collected by and hosted on G2.com.

It provides a centralized platform for managing sales activities, enabling sales teams to streamline their processes. It offers features like lead management, opportunity tracking, and pipeline management, ensuring a systematic approach to sales. By automating repetitive tasks and providing real-time visibility into sales activities, Sugar Sell helps improve efficiency and productivity. Review collected by and hosted on G2.com.

The complexity of the system and its learning curve. Some users might find the initial setup and customization process challenging or feel overwhelmed by the abundance of features and options available. Review collected by and hosted on G2.com.

I like how flexible and customizable the platform is. It really allows you to customize it so meet your organization's needs with little-to-no programming knowledge. The Studio functionality as well as the Process Definitions allow admins to built staight forward automations to help minimize tedious administration. Review collected by and hosted on G2.com.

The biggest problem with Sugar is that there are few integrations and 3rd party apps available. If you're using it as a CRM, you want to be able to plug that customer data into multiple platforms. While different applications recognize other platforms like Salesforce, it's rate that Sugar will be one of the native integrations. Even Zapier doesn't work perfectly as it can be very difficult to look up and edit records in Sugar through integrations. Review collected by and hosted on G2.com.

Sugar CRM is one of the most effective and efficient CRM platforms for all businesses. It provides accurate automation services for managing business outcomes. Automation helps in business acceleration and provides long-term high definition customer experience. Review collected by and hosted on G2.com.

Although this CRM platform is up to the mark, we recommend having a better overall user interface experience in terms of usability. Sometimes syncing takes extra time to implement. Review collected by and hosted on G2.com.

Having a complete view from where I am getting leads, making my efforts more valuable.

Having the dashboard already configurated with the most common data gave the marketing leader a step forward from the beggining. Review collected by and hosted on G2.com.

Sugar Market does not have a direct ROI calculator, making it difficult to track the investments.

Also the reports and list making is very difficult to get at first. Review collected by and hosted on G2.com.