1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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It is easy to use and have a effective lead tracking system.
UI is awesome and easy to use.
Now the thing is it is not just about UIs but the function this provides are very helpful. Review collected by and hosted on G2.com.
The processing time shoud be improve in next updates. Review collected by and hosted on G2.com.
With this tool, you can know each of our clients' characteristics; when you understand this, you can work marketing campaigns for different audiences from your database; the integration that it has through its API is essential to have a 360 environment in your company. Review collected by and hosted on G2.com.
Managing some parts of the platform requires advanced knowledge or help from a third-party agency to resolve cases. This generates an additional cost. If you have a low budget, another tool may be cheaper to maintain over time. Review collected by and hosted on G2.com.
As an admin, I love the flexibility of creating dashboards and reports our sales representatives need. Sugar Sell also has incredible support for optimizing our usage through customizations and troubleshooting. Review collected by and hosted on G2.com.
I would like to see greater implementation of no-code solutions for running more complex reports and customizting views for users. As we move to more no-code softwares, some parts of Sugar Sell seem a little outdated despite working well. Review collected by and hosted on G2.com.
It's user friendly and ticks all the boxes we need in a CRM for our company. Review collected by and hosted on G2.com.
The amount of storage and the fact that we have to pay more on a regular basis for storage. Review collected by and hosted on G2.com.
Keeps track of everything and helps keep things organized - as is the goal of a CRM Review collected by and hosted on G2.com.
Not very customizable, year long subscription required. Not very intuitive or user friendly as other CRM platforms are. Review collected by and hosted on G2.com.
Easily manage sales, trends, forecasts, etc. Fully customizable to your specific needs. Review collected by and hosted on G2.com.
They go through alot of upgrades and even though it is for the better, it takes time getting used to it. Review collected by and hosted on G2.com.
Sugar Serve condensates all the information you need to take customer service to the next level.
ANYTHING that you need to know about your clients can be either entered by the user or integrated with another solution to have the whole picture in one screen.
Also, multichannel communication is key for us. Our clients can reach us by email, call, bot, and many others, and we still have everything centered in the Sugar database. Review collected by and hosted on G2.com.
The Customer Journey is a part of the solution that it´s mighty, but you need to make various iterations to have it on point for the SLA´s; although the certificated partner helps you to configure it, the company keeps evolving, and you need to adjust. Review collected by and hosted on G2.com.
