1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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How flexible it is and how we have been able to adapt it with ease as our business has grown. For example we have added extra modules in-house, somethign I haven;t been able to do with other CRMs. Review collected by and hosted on G2.com.
The cost, but you are paying for a quality product and the suport that comes with it, is well worth it. Review collected by and hosted on G2.com.
SugarCRM helps to manage and monitor customer information, drive sales leads, sort out client requests and carry out additional sales and marketing functions.
Great to derive insights about the leads/accounts in creating informed business decisions.
SugarCRM can be accessed by mobile devices as it has the facility to enter prospect details seamlessly on a mobile device and can also be linked with a number of third-party applications. Review collected by and hosted on G2.com.
SugarCRM lacks a lot of CRM features and functions as compared to commercial on-demand CRM software systems in the market, the reporting and ease of access to content can be improved Review collected by and hosted on G2.com.
Easy to use and understand. The knowledge base is easy to find information in if we have issues to work through. Review collected by and hosted on G2.com.
Our support rep seems to be only out to make a dollar and isn't actually caring about what we need for our business. We've tried some other areas to try to get more information on training and those people seem to be more helpful. Review collected by and hosted on G2.com.
It's basically seamless integration, specially for our business which is highly dynamic. Review collected by and hosted on G2.com.
Customer support may vary depending on the sales contact in turn, intense and non-standard payment collection management that puts the business operation at risk promoting app suspension. Review collected by and hosted on G2.com.
UX is great, very easy to use. The Tool is also extremely robust with both admin configuration as well as code extensions within the Sugar framework. Not only is it a great sales and customer serivce tool, it can also be extended to be a custom database wtih custom objects/module and custom functionality. Recently added functionality like the focus drawer and action buttons allow for ease of use and the ability to have allfunctionality on one page without having to open multiple windows Review collected by and hosted on G2.com.
Reporting tool could be improved, however the work-around for that is Sugar discover or an integration to an existing Business Intelligence tool. Review collected by and hosted on G2.com.
Seemless integration with Sell/Market. If you're already in on one of those products and need CS ticketing, this is an easy win! Review collected by and hosted on G2.com.
I suppose if you're not already invested in the Sugar eco there's not at much interest. Review collected by and hosted on G2.com.
It is easy to use and customize, and the customer support is excellent! It allows us to keep track of conversations with customers as well as keep email records. Review collected by and hosted on G2.com.
It is a bit overkill for what we need, but what we do need, it does perfectly. Review collected by and hosted on G2.com.
A comprehensive marketing automation solution is offered by Sugar Market, and it has great reporting tools. It enables you to manage your campaigns with ease and keep tabs on the sources of your leads. Review collected by and hosted on G2.com.
In Sugar Market, tracking and assessing investments can be difficult because there is no direct ROI calculator. It is still possible to control and monitor your return on investment, though it will take some work. Review collected by and hosted on G2.com.
