1,008 SugarCRM Solution Suite Reviews
Overall Review Sentiment for SugarCRM Solution Suite
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We love Sugar Market because of its wide array of services such as email capabilities and the page/form feature. The system is well thought out and after a few training sessions is quite easy to use. Review collected by and hosted on G2.com.
The least helpful aspect of Sugar Market is ensuring it integrates with Netsuite. Review collected by and hosted on G2.com.
Sugar CRM has all the capabilities to build a good customer card history. You see clearly what dates are known and can build a nice calendar for an account manager with his/her tasks, appointments and phone calls. Is it easy to use and clearly. Review collected by and hosted on G2.com.
If a contact works at multiple clients, you must create this contact multiple times. Because of this way of adminsitration, there is unnecessary administration. Review collected by and hosted on G2.com.
Easy to log in
The overview dashboard gives most of what I need
Easy to move arround
Easy to use even you are not an expert Review collected by and hosted on G2.com.
Since we are a global company and each country have the own maketing it can be dificult with diff emails. Sugar knows our problem Review collected by and hosted on G2.com.
Sugar sell is customizable on the module, field, and process level. We've been able to manipulate our instance in pertty incredible ways to perform complex workflows and work for our unique style of business. That's been really impressive for me. Review collected by and hosted on G2.com.
Though you can build beautiful dashboards of data, you have no place to input goals. What good is a set of numbers without a goal?
We've experienced some bugs in later versions that I really wouldn't have expected to see in later versions, which was frustrating. We also have some emails then send when processes run and sometimes they send right away, other times we're waiting around for up to 30-50 minutes. It doesn't seem to be resolvable. Review collected by and hosted on G2.com.
Sugar sell provides a good platform to organize all of our leads in one place, and everything is fairly intuitive. Review collected by and hosted on G2.com.
When it comes to the more technical side of things it can be difficult, particularly when integrating e-mail services such as mailchimp. Review collected by and hosted on G2.com.
I like the customization aspect, scheduled reporting and the robust dashboards. I find customer support overall positive. Some have started included videos to explain resolutions which I love. Review collected by and hosted on G2.com.
I havne't figured out a way when someone leaves or starts to easily update BPM's, dashboard reports etc with the nes person. Wish there were weekly tips sent to users with features we may not know about or utilize properly. Review collected by and hosted on G2.com.
Accesability and its easy to use and manage your book of business . Also allows you a better way of keeping track of your interactions.N/A Review collected by and hosted on G2.com.
So far my experience has been great, I had not expience any issues. Review collected by and hosted on G2.com.
I like the mass update option
Also, how easy it is to navigate and find all records right there, for example when you are in the Accouint table, you can see invoices, ship to addresses, contacts, etc. This is very important to have it all there when you are part of the Sales team. Review collected by and hosted on G2.com.
We, well, I personally, liked almost everything. The only downside was when we had to constantly clear our cookies and cache otherwise Sugar CRM would appear just blank. When trying to reach out Sugar Support, we barely received any communication. That makes it really hard, especially for the sales and engineering team. Review collected by and hosted on G2.com.
