Sucuri Pros and Cons

THis WP plugin was easy to implement and we use it everyday toi keep track of changes and such on our site. It is an excellent addition to have on our WooCommerce site. Its been extremely easy to integrate with our site. I have not had to reach out to customer service for any support yet, but they offered contact info in case I had issues, which is nice. Review collected by and hosted on G2.com.

Still learning all of it but I have not found a way to get Sucuri to ignore specific IPs but not a problem really. Review collected by and hosted on G2.com.

easy to set up, and the online reports available, see what is happening on the website. Review collected by and hosted on G2.com.

not being able to extend the 3 minutes, that a request takes for a process that takes time to execute. Review collected by and hosted on G2.com.

Integration with wp-engine (free). So far no benefit to the paid version Review collected by and hosted on G2.com.

I requested a refund after 3 days (for the following reasons) but was denied:

- Site monitoring still shows no blocklist (we are).

- server side scanner says its activated (green) with 0 warnings, yet if you look at the audit logs it is not working at all "Unable to run server side scanning "

- "backup not detected" yet we're hosted by your partner wp-engine which automatically does daily backups

- does not show any firewall active, yet I supposedly activated it in the plugin via API days ago

- history has 3 days of scans now, with no issues found, yet the entire site is still blocklisted

- I have received no support on the firewall activation or troubleshooting despite repeated requests in tickets and chat. My ticket ###### was assigned to a new person nearly 21 hours ago. Is it really that complicated of a request?

- I have received no support related to the origin of the current blocklist despite my specific inquiries that have been ignored

- I can't share screenshots to illustrate these challenges as attachments are not allowed in tickets or chat Review collected by and hosted on G2.com.

the only good thing is the assistants in the chat bot are actually responsive right away. It's the follow through with their ticketing system with their techs that is the issue. Review collected by and hosted on G2.com.

I just purchased a year-long subscription with them a week and a half ago to help remove malware from my site which has now been down for over a week. Every time I want to get a response from the tech team, I end up having to reach out to the chat bot to request an urgent response to my previous message. It seems like the tech team only response when I send an urgent message to the chat bot assistant. My website has been down for almost 2 weeks because of malware and it seems there's absolutely NO urgency on their part to help fix my issue. They removed most of the malware but there is still malware on my site and I keep reaching out to them to remove it and am receiving snail-paced responses. I still can't get my website up and running. DO NOT use this company. Review collected by and hosted on G2.com.

Sucuri keeps my site safe behind a Website Application Firewall (WAF). It also helps with website speed as it has CDN speed enhancement. It also monitors my site for malware, which they will remove if found. The support is helpful! Review collected by and hosted on G2.com.

I wouldn't say I like that I have to whitelist ips if I have a plugin or web hosting technical support trying to help me with my site. I always have to remember to get their ip, or they can't log in to my site. Review collected by and hosted on G2.com.

Sucuri team helped us take care of things when somehow there were adware kind of files (which populated weird pages on google search for one of the sub-domains) on the Server.

And, I like Sucuri's Website Backups, this helps when your hosting doesn't include one and you are looking for effective solutions for taking backups, that allow you to restore files with a few clicks as well. Also, you can download the backup files/databases, and do the manual restore if you know what you need to update on the server. Review collected by and hosted on G2.com.

The support team's reply takes a bit of time. Review collected by and hosted on G2.com.

I like how it is easy to setup, and how it can give you CDN and WAF service in the same place. We are not worried now, about being attacked. Very useful in case of e-commerce website or wordpress. Review collected by and hosted on G2.com.

In some cases was too expensive to implement Review collected by and hosted on G2.com.

Supposedly help secure my Web site but not sure how. Review collected by and hosted on G2.com.

User interface, Web site and dashboard navigation, and customer support extremely hard to navigate. Next to impossible to get support people to speak English rather than technobabble. Impossible to do something as simple as provide log in info to my account so Securi can activate Web firewall or find existing support tickets on their site. Review collected by and hosted on G2.com.

I did not like anything about the company. Initially, i liked the price and the seemingly good reviews, but the company tries to remove the bad reviews and paying anything for this company is too much. Review collected by and hosted on G2.com.

Absolutely horrible support. DO NO USE THIS COMPANY. They only communicate technical support through support tickets and you never actually talk to anyone. I had to submit a support ticket when my website was down and my website was only back up and running 4 days later after I cancelled sucuri and had them completely remove their service. This is probably the worst customer service I have encountered. Review collected by and hosted on G2.com.

They have fixed a malware infection before with no additional costs beyond the subscription.

Their free plugin provides a very useful logging format. Review collected by and hosted on G2.com.

Their chat support is useless. They respond, then tell you to submit a ticket for everything. The ticketing systems lacks an ability to add an image so they told me to upload a link through imgur. Uh, sure. Upload an image of our website security settings to a public file-sharing website.

Generally slow to respond. Lots of long emails with no conclusion. Review collected by and hosted on G2.com.