Sucuri Pros and Cons

Flexibility to set up firewall the way I want it. Also like the server side scanning. Review collected by and hosted on G2.com.

Price is high. You have to use one of the more expensive plans to get the best tools. Review collected by and hosted on G2.com.

Not much after the customer experience I recevied when I needed them. Review collected by and hosted on G2.com.

I have had a security breach. Thankfully I thought I have Sucuri to back me. Unfortunately, the lousy service from them added to this very stressful experience. The hackers kept on coming back over two weeks. Sucuri only response one a day to a ticket, so even just asking and answering will take 24 hours. Yes, in today's technology era, this company only responds every 24 hours and every time with a different person. It seems they only operate witing US business hours. In between these 24-hour response cycles, the hackers had all their fun on my website. I will not renew my annual Sucuri subscription and instead take my chances somewhere else. Meanwhile, I am still waiting for my next 24-hour response while Sucuri sleep and the hackers have control ver my website/ Review collected by and hosted on G2.com.

Amazing customer support - the response time & the level of knowledge provided is top-notch. Review collected by and hosted on G2.com.

We have been using Sucuri for several years - and have never had a bad experience. Review collected by and hosted on G2.com.

The best thing they do is charge for the service. Review collected by and hosted on G2.com.

Our site received an attack of malware that even took our site down from the web and we were blacklisted and Sucuri keep on claiming that our site was fine... NO malware and no blacklist. We even sent them a list of all the files with malware and they keep on claiming the same. They do not do what they claim to do. Stay away from this company if you do not want to pay for nothing. Review collected by and hosted on G2.com.

Helped clean an infected website when we were hacked. Review collected by and hosted on G2.com.

Support is super slow, live chat is never helpful. Review collected by and hosted on G2.com.

It's relatively easy to deploy and it seems like a good value. Watch their videos and the service sells itself... but is it reliably backed up? Review collected by and hosted on G2.com.

Had an unpleasant experience with a 24 hour offline situation for 2 sites. I guess they are giving us a credit for an issue from the month prior that they didn't bill for to make up for it. Review collected by and hosted on G2.com.

Purchased three days ago didn't see anything to like Review collected by and hosted on G2.com.

Support after service: Once the purchase is done, sucuri will treat you as trash. You have no value after purchase. You can only talk to them through tickets. it will take 12 hours to get first human response from support team. Review collected by and hosted on G2.com.

We can easily rank these in order: 1.) Customer Service: quick, expert response to any question or issue with your website. 2.) Easy to use customer dashboard to monitor performance of your site, force site scans, update settings for multiple features of the website firewall, and easily access any site back-ups. 3.) Customer Engagement: Sucuri provides information to their customers via monthly newsletters and periodic webinars which keep you informed on industry updates and issues. This feature has allowed us to become more educated on website security. 4.) Competitive pricing: Sucuri offers great prices for their service. Review collected by and hosted on G2.com.

This is a difficult section to fill out as we have sincerely enjoyed our business relationship with Sucuri, so we don't necessarily DISLIKE anything! The only thing that comes to mind is probably user-related: 1.) The customer/administrator dashboard could be updated for easier use of access. Their are many features available to use, but not sure that we have been able to take advantage of all of them based on our overall knowledge. Advanced website developers will probably have no issues, but the admin panel could probably be formatted into a simpler layout for beginner/intermediate users. Review collected by and hosted on G2.com.

Once finally setup they removed any malware Review collected by and hosted on G2.com.

I had an issue with Malware and signed up for Sucuri. It took them over 24 hours just to look at my website. After finally getting to it they could not run the full scan due to techincal reasons. In the end it took 5 days before all was said and done. They knocked out my website for 5 days. Ridiculous. Afterwards I kept them on as I wanted my website protected. Ever since every month there is an issue with them where they knock out my website due their firewalls.

Cancelling now, they have cost me THOUSANDS. ! Review collected by and hosted on G2.com.

They did remove a malware. That is all. Review collected by and hosted on G2.com.

They messed up everything. Their support is terrible. My website stopped working. It's been two weeks and still nothing is working... I am very frustrated with them. Review collected by and hosted on G2.com.