PA

Verified User in Automotive

Enterprise (> 1000 emp.)

10/29/2024

"Real-World Applicable Content"

5/5

What do you like best about SuccessCOACHING?

Self-paced, which is great for facilitating retention of knowledge. The courses are designed for understanding beyond just learning for repetition. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Some lectures are a little too lengthy, but otherwise I found it easy to stay on track. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

It is helpful for anyone that is part of SaaS - sales, implementation, project managers. There is useable and informative content for everyone that is part of an organization using the Customer Success model, beyond those directly employed in Customer Success roles, so I recommend for you to take some courses even if you're not a CSM yet! Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING shed so much light for me, as a new CSM, on the proven formulas and processes for helping customers succeed using our tools. The knowledge I gained is directly applicable to the real-life situations I encounter on the job, such as building success plans, delivering Business Reviews, and providing a "wow factor" onboarding experience to set them (and us) up for success from the beginning. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/2/2025

"Great foundation for Customer Success professionals"

4.5/5

What do you like best about SuccessCOACHING?

The content is clear, actionable, and easy to apply to real-life scenarios. The modules are well-organized and engaging. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Some parts felt a bit high-level — I would have liked more in-depth examples or case studies. Review collected by and hosted on G2.com.

KK

Kunle K.

Snr. Specialist, Technical Sales

Small-Business (50 or fewer emp.)

1/9/2025

"Beneficial to get you started on Customer Success"

4.5/5

What do you like best about SuccessCOACHING?

The delivery of lessons

The practicality of the lessons

The tools (templates) offered Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Seems the 2nd level repeats some things from the 1st level Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Try it out & implement it - it's very practical Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

1. How to reduce/eliminate churn

2. How to navigate conflict with existing customers

3. How to be strategic with your customers

4. Build my credibility as a versatile Sales person Review collected by and hosted on G2.com.

CC

Verified User in Computer Software

Enterprise (> 1000 emp.)

11/5/2024

"A wonderful introduction to the world of Customer Success - inspired to learn more"

4/5

What do you like best about SuccessCOACHING?

The main tutor who taught the course that I did was excellent - very well-spoken, clear, passionate and with a sense of humour. Even though I was listening to a recording, he made the content feel applicable to me and very human. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I would have loved more examples of what the theory looks like in the real world, e.g. more examples of Success Plans, customer communications, conversations, etc. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I highly recommend SuccessCOACHING to anyone interested in Customer Success, whether brand new or experienced, as the content is well thought-out, easily digestible and thought-provoking. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

This platform provides a highly accessible, self-paced method of learning about Customer Success, in an extremely digestible format that is very user-friendly to navigate. It's enabled me to learn on the job, and get a framework for supporting my customers. Review collected by and hosted on G2.com.

CA

Charles A.

Mid-Market (51-1000 emp.)

12/12/2024

"Plenty to learn, even for tenured CSMs!"

5/5

What do you like best about SuccessCOACHING?

I'd highly recommend it to fill knowledge gaps in this new and growing field. The content is engaging and information-rich. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

More formal classroom sessions with more inclusive language and presentation would be a way to elevate the program even more. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Check it out! It's a great program for CSMs tenured and new. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Even after five years of Customer Success Management at a Fortune five company, I learned a lot from SuccessCoaching's Certified Customer Success Manager course. Review collected by and hosted on G2.com.

CA

Charlotte A.

Customer Success Excellence Regional Leader - Recurring Services

Enterprise (> 1000 emp.)

11/21/2024

"Must have for any new CSM hire"

5/5

What do you like best about SuccessCOACHING?

Online, at your own pace, very in depth content, videos are nice to hear well constructed. There are backing documents to support content Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I cannot copy the content to my one note. I dont dislike anything maybe except it does not support all languages Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Great go to tool for new hire especially for Level 1 Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Better understand key concepts of CS

Guide a CSM and provide best practices for all key activities like onboarding, success planning, expansion, consultative approach etc Review collected by and hosted on G2.com.

AC

Antonio C.

Senior Customer Success Engineer

Small-Business (50 or fewer emp.)

11/27/2024

"Very useful training"

4.5/5

What do you like best about SuccessCOACHING?

Exposition of contents and the separation between each of them. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Would be good to have more real use cases Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

If you are a Customer Success Manager or similar you will find the training useful Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

I have achieved the level 1 ceritification. I say it has been very useful for my daily activities as a Customer Success Manager.

The subjects are well explained and easily described. Moreover the videos are not long so they keep the attention high. Review collected by and hosted on G2.com.

PI

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

9/12/2024

"This course accelerated my career in CS"

5/5

What do you like best about SuccessCOACHING?

The upsides to SuccessCOACHING are that you can do the courses on your own time at your own pace, but still benefit from a structure. The content is delivered with examples from real situations that as CS professionals we can learn from and prepare for. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

There isn't much to dislike. The only thing I would add is for the option to know who else is taking the course at the same time and have networking sessions based on this. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I would highly recommend SuccessCOACHING to individual contributors but to managers as well. The content is easy to access and you'll feel connected to the course objectives as they align to most customer success roles today. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING is providing training courses to conceptualize Customer Success topics and provide best practices around common scenarios. It is an accessible platform, self-paced and keeps the learner accountable with progress trackers, quizzes and a certification exam. Review collected by and hosted on G2.com.

CH

Courtney H.

Customer Success Manager

Mid-Market (51-1000 emp.)

9/11/2024

"Great content and resources - valuable techniques that I'm now using day-to-day"

5/5

What do you like best about SuccessCOACHING?

The resources are very helpful - I particularly liked the Success Plan example and the Quarterly Business Review agenda. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

The pace can be a little slow but can be solved by increasing the speed of the videos. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Do it! It will teach you valuable skills to enhance your work as a CSM and provide you with resources that you will want to keep going back to. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING provides great content and the resources are extremely helpful. The modules are all relevant to the CSM role and include Success Planning, Quarterly Business Reviews and much more. The content also enables CSMs to handle difficult situations such as re-engaging disengaged customers and handling escalations. Review collected by and hosted on G2.com.

LT

Lucie T.

Mid-Market (51-1000 emp.)

10/29/2024

"Professional delivery of Customer Success Training"

4.5/5

What do you like best about SuccessCOACHING?

Access to a large community of experts and different learning tool and resources such as mastermind sessions on CSM topics of the day. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I need to adapt certain concepts to the unique context and nature of my business but the training and reference material provides a great foundation. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

As the only accredited certification available, the training is highly recommended to anyone in the CRM business. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING helped me discover and implement best practices and great templates to establish a solid Partner Success team at my company. Review collected by and hosted on G2.com.