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Angelica C.

Small-Business (50 or fewer emp.)

9/5/2025

"Great Software to Prepare for Customer Success Manager"

4.5/5

What do you like best about SuccessCOACHING?

It was easy to follow and I could easily go back and review an area of needed. I also liked the additional downloads. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I wish there was a live interactive portion of the course. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Take notes, download all the learning aids provided and listen and participate in that activities. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

This program offered the newest and most relevant information to be a successful Customer Success Manager. I learned new terms and plans to use Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Angelica, thank you for the review. We do offer live classes, both as an intensive bootcamp as well as a 12-week coaching program offered in conjunction with the University of San Francisco. You can find more information about those options under the Training tab.

See how SuccessCOACHING improved

Marcelo H.

Customer Success Manager

Computer Software

Small-Business (50 or fewer emp.)

8/15/2025

"Excellent foundation for any Customer Success Professional!"

5/5

What do you like best about SuccessCOACHING?

Clear explanations, actionable takeaways, practical frameworks. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Honestly, the information is there but might be better presented or in a more appealing way. Other than that, the courses are very well built and structured. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Go for it! Whether you’re just starting in Customer Success or want to sharpen your skills, these courses give you practical tools you can use right away. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Just wrapped up my CCSM Level 1 certification with SuccessCOACHING, and honestly, it’s been a huge boost for my Customer Success career. The course was clear, practical, and full of tips I could put into action right away. What I loved most? It wasn’t just theory, it gave me real frameworks, examples, and tools I can actually use day-to-day. Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thank you for the great review — we’re really glad to hear the explanations, frameworks, and takeaways felt clear, practical, and easy to put into action. Creating content that goes beyond theory and supports real, day-to-day CSM work is exactly what we aim for.

We also appreciate the feedback on presentation. That input helped shape our most recent updates, where we refreshed the content and introduced a more flexible, interactive learning experience with new learning paths and exercises.

Completing CCSM Level 1 is a strong foundation, and we encourage learners to continue the journey through our CS Foundations learning path, which builds directly on those fundamentals and helps round out the full Customer Success story through deeper application and real-world scenarios.

Thanks again for taking the time to share your experience and for recommending SuccessCOACHING to others.

Gary V.

Business Owner/Operator

Small-Business (50 or fewer emp.)

6/24/2025

"Exceptional Training That Truly Prepares You for a Customer Success Career"

5/5

What do you like best about SuccessCOACHING?

Their thorough and comprehensive education material, including videos, Workbooks, Quizzes, and Slide printouts. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I’d like to see more case studies for more thorough educational opportunities. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Sign up for the 12 month plan. Completing their entire program will help prepare you for a better role in Customer Success. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING exceeded my expectations. As someone transitioning into Customer Success, I found their Level 1 course to be comprehensive, engaging, and incredibly relevant to real-world SaaS environments. The program is thoughtfully structured, with clear frameworks and practical tools that build confidence from day one. The instructors are industry veterans who explain concepts in a way that’s easy to understand, even for those new to the field. After completing the course, I feel well-prepared to step into a CSM role and add immediate value. I highly recommend SuccessCOACHING to anyone serious about a career in Customer Success. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/15/2025

"Clear, Practical, and Confidence-Building Training"

5/5

What do you like best about SuccessCOACHING?

I really like the SuccessPlan Canvas. It’s a simple yet powerful tool. Having a visual, easy-to-follow plan makes it much easier to track progress and ensure we’re delivering real value. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

The course is highly valuable, but I wish there were more interactive elements. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

If you’re looking to build a strong foundation in customer success, SuccessCOACHING is an excellent choice. The Level 1 course is clear, practical, and packed with actionable insights you can use right away. Be prepared to take notes and apply the frameworks as you go. Doing so will help you get the most out of the course. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING’s CSM Level 1 course gave me a structured, practical framework for customer success that I could immediately apply in my role. It broke down complex concepts into manageable steps, helped me understand best practices, and provided real-world examples that made the learning relevant. The course has improved my confidence in engaging with customers, measuring success, and driving adoption, which ultimately benefits both my clients and my company. Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thanks for the feedback. In our new second edition content, which we'll be rolling out here publicly shortly, we've added a lot more interactive elements, including more exercises, case studies, and personal challenges.

Hector L.

Small-Business (50 or fewer emp.)

7/9/2025

"I found the course and material very clear and useful"

5/5

What do you like best about SuccessCOACHING?

I think the sessions are very straightforward and enjoyable. Having downloadable resources makes it easier to remember and work through the concepts Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

having to pay to renew the certification. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I'd recommend it for anyone looking to get into CS or anyone who wants a structured walkthrough of what it means to be in CS. I know sometimes we pick up bad habits as time goes on but this is a great way to level set and get a refresher of the foundational concepts. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

I want to transition into a customer success role from an account executive role and SuccessCoaching has allowed me to familiarize myself with the concepts and information necessary for me to speak to the role and better relate my existing experience to a CS role. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/13/2025

"No Response/No Certificate"

0/5

What do you like best about SuccessCOACHING?

Unfortunately, the dislikes have overshadowed the likes of the program. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I paid for CCSM Level 1, finished the course, and successfully passed the exam, but I still have not received my certificate. I am unsure what the problem is, as my attempts to contact them have gone unanswered. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Based on my experience, I would not recommend the program because as of today I have not had a response addressing the issue nor the certificate. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

To educate me on the more advanced skill sets necessary for the position Review collected by and hosted on G2.com.

Verified User in Media Production

Enterprise (> 1000 emp.)

7/21/2025

"Success Coaching Level 1"

4/5

What do you like best about SuccessCOACHING?

What I like most is how clear and practical the content is. It doesn’t just give theory—it breaks things down in a way that’s easy to understand and apply right away. I also really appreciate the structure. Each module builds on the last, so it feels like you’re actually progressing and not just watching random videos. It’s super relevant to real situations I deal with every day. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

Honestly, there isn’t much to dislike, but if I had to pick something, I’d say some of the content felt a bit repetitive at times. A few modules could be a little more engaging or interactive to help break up the video and reading format. Still, the overall value of the material made it worth sticking with. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

If you're in customer success and want to build a strong foundation, this course is a great place to start. It’s practical, easy to follow, and gives you tools you can use right away. Definitely worth it if you want to grow in your role. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING helped me make sense of what customer success really means and how to do it well. Before starting the Level One course, I felt like I was figuring things out on my own without a clear path. This program gave me a solid foundation and practical tools I can actually use in my day-to-day work.

It’s helped me be more confident, more proactive with customers, and better at thinking strategically instead of just reacting to problems. It also gave me a shared language I can use with my team, which makes collaboration easier. Review collected by and hosted on G2.com.

Katlyn E.

Mid-Market (51-1000 emp.)

5/1/2025

"Education and Learning in a digestible and managable way to solidify Customer Success Strategies"

4/5

What do you like best about SuccessCOACHING?

I enjoyed being able to take the modules at my own pace as well as adjust the speed of the presentations to keep me engaged with the course. I felt that the knowledge check questions prepared me well for the final test. The resources were apprecitated to have available for during the modules as well for review later and studying. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I felt that the least helpful portion was the "select all that apply" questions during knowledge checks and final tests. Despite it being geared toward a generic Customer Success Manager, it was hard for some of the exercises to relate to my current role as we are in the process of reorganizing. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I recommend ensuring that the learning/teaching process fits how you learn. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Our success team has evolved many times over the past few years without rooting in the building blocks of proven customer success structure. We previoiusly had attempted implementing elements but without our team having a common language and process of what customer success is and how we prove value to our customers we continued to hit road blocks and lacked efficiency. We now are able to advocate for process change and have the certification and education to elevate the level of service we can provide to our customers and our internal teams. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

7/15/2025

"Educational"

5/5

What do you like best about SuccessCOACHING?

Thus far, I loved the self pacing and the abundance of resources to dive into. The course provided the basics that are required to pass, but they also provide additional resources that may help bridge the knowledge gap for specific topics and scenarios. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I would have liked a opportunity for a community forum. Providing a way to also network with others who are learning in the space. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

This is a great program to get the foundational knowledge for entering customer success. We can never get complacent in this industry, as we are always working with people and need to have the skills to communicate effectively. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING is helping me gain the necessary skills to continue to advance my career in Customer Success. I have set lofty goals to elevate to Head of Customer success. Obtaining knowledge on current industry best practices and resources to evolve with the SaaS industry is pivotal to my success. Review collected by and hosted on G2.com.

Paul H.

Mid-Market (51-1000 emp.)

10/22/2025

"Engaging Content Variety, Though Some Redundant Videos"

4.5/5

What do you like best about SuccessCOACHING?

It is very approachable, with a lot of variation between videos, quizzes and handouts. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

There are some extra videos that overview the intro and seem a bit redundant Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thanks for sharing your experience. We’re glad to hear you found the program approachable and appreciated the mix of videos, quizzes, and handouts. That variety is very intentional, since people learn best when they can engage with the material in different ways.

We also appreciate the feedback on some of the introductory videos, which feel redundant. Those moments are designed to reinforce key ideas and align everyone, especially when teams are learning together.

It’s great to hear that the content supported team discussions and helped you build a stronger, shared understanding of the CSM role. Thanks again for taking the time to leave a review and for being part of SuccessCOACHING.