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Kylee S.

Small-Business (50 or fewer emp.)

8/14/2025

"Fantastic, Actionable Training"

5/5

What do you like best about SuccessCOACHING?

I like that it is self-paced and comes with a bunch of downloadable content for me to reference in the future. I have already implemented some of the tools and best practices outlined. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

It is apparent that the videos were prior live webinars, which feels a little like a cash grab - instead of recording a clean version for the program, they just repurposed recording. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

They are very SaaS-oriented. While my company has a SaaS component, we are not a SaaS company. If you are not a SaaS company, you will still find some value in the information and tools, but it is important to highlight that for individuals working in client success outside of technology. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING has been a wonderful way for me to elevate my client success skill set. While I have always had elements of client success as my responsibility, my best practices have come through hard-earned wisdom more than actual training. SuccessCOACHING has helped me to validate the things I am doing that align with best practice, while also elevating my ability to serve and supprt my clients. Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thanks for taking the time to share. We’re glad to hear the self-paced format and downloadable resources have been useful and that you’ve already started applying the tools and best practices in your day-to-day work.

We also appreciate the candid feedback on the video format. Based on input like this, our newest releases include updated content and a redesigned learning path that goes well beyond video alone. The new versions emphasize a more intentional learning journey with interactive exercises, challenges, and application-focused paths designed to deepen learning and make the experience feel more engaging and purposeful.

It’s great to hear the program helped validate what you were already doing well while also strengthening how you support your clients, even outside a purely SaaS environment. Thanks again for sharing your experience and for helping us continue to evolve the program.

Janelle M.

General Manager

Small-Business (50 or fewer emp.)

7/11/2025

"What we needed to get the team unified on around client success!"

5/5

What do you like best about SuccessCOACHING?

Its unified the team toward a common goal of client success and given us the tools to provide it. We did the course 1 session per week with discussion so it did take some time but looking back I think that was really valuable in that consistent discussion over time reinforcing the habit of viewing all things through the client lens and then our own. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

The videos are for sure dry and cheesy but if you can get to the meat of the content and set the expectation that each participant needs to share a nugget they gleaned, it does lead to good discussion. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

Do it in groups so that the discussion around how the material applied to a specific client that week can reinforce the ideas. For sure go through it again later. Our CEO had done it several times and mentioned it was a different growth mindset each time. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

As a virtual team it can be hard to align focus and goals. This training shifted mindset to client success to the forefront. Now the goal it to see how each email, phone call, service, etc. impacts through the clients eyes first. Its also increased our focus on the importance of onboarding. Overall the benefit is happier clients! Review collected by and hosted on G2.com.

Pranav S.

Associate VP

Information Technology and Services

Enterprise (> 1000 emp.)

7/9/2025

"Superb learning journey"

5/5

What do you like best about SuccessCOACHING?

Delivery mode, organised learning, Training Videos and very easy way for making understand the concept Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

nothing...in fact i am planning to go for more level of courses from SuccessCOACHING. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

If you're serious about advancing your customer success career or making a real impact in your client-facing role, SuccessCOACHING is definitely worth the investment. It offers practical frameworks, real-world examples, and tools you can use right away. Whether you're a CSM, team lead, or aiming for an executive-level account management position, the program provides structure, clarity, and the mindset shift needed to lead with value.

The coaching also boosts confidence, enhances strategic thinking, and helps you focus your work on meaningful outcomes for both your customers and your business. I highly recommend it to anyone who wants to transition from being a task executor to a trusted advisor and growth enabler. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

SuccessCOACHING is helping me tackle several important professional development challenges:

Structured Skill Growth. It offers a clear, actionable plan for improving my essential skills in customer success. This is often missing in on-the-job training.

Strategic Thinking. The coaching allows me to move from reacting to issues to providing proactive value. This shift is vital for ensuring long-term customer loyalty and increasing revenue.

Leadership Readiness. By concentrating on real-world situations, managing stakeholders, and taking ownership, it prepares me for higher leadership positions in client account management.

Confidence and Clarity. SuccessCOACHING’s lessons and tools help me understand my role better. They also give me the confidence to lead discussions with clients, executives, and other teams more effectively.

Overall, it connects my experience to strategic success. This has a direct, positive effect on my performance and the results I deliver. Review collected by and hosted on G2.com.

Ashling M.

Senior Onboarding Specialist

Mid-Market (51-1000 emp.)

7/9/2025

"A great resource for those new to customer success"

4.5/5

What do you like best about SuccessCOACHING?

Easy to access, on-demand training. Covers a wide variety of topics that are helpful to customer success professionals. Variety of levels so there is something for everyone. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

All video based courses. Nice but may not suit all learning styles. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I would look at the curriculum for each course to ensure you are picking the right level. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

As a brand new Customer Success Manager, I had accounts to manage and a steep learning curve to meet. My company did a great job at providing on the job training and advice on the practicalities of the day to day. However, I wanted to grow in my career and understood that there was a lot that I didn't know. The Level I training for customer success was a great place to start. Self paced, on-demand training with thoughtful exercises to help me put what I learned into practice. As I grew book recommendations and webinars meant that I was continuously growing, even after completing the training. In fact, this year I completed Level II. Even if some of the information is familiar, there are helpful reflections that cause me to pause an re-evaluate my approach. Review collected by and hosted on G2.com.

Vesta L.

Customer Success / Project Manager

Internet

Small-Business (50 or fewer emp.)

7/8/2025

"SuccessCoaching: A Practical Path to Customer Success Mastery"

5/5

What do you like best about SuccessCOACHING?

I like that theory is paired with real-world fundamentals. The program includes plenty of templates, practice points, and clear examples I can apply right away. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

There’s not much to dislike. One challenge is that many of the practice exercises assume you’re currently working in a CS role. I’m between roles right now and using the program to upskill, so it would be helpful to have a few alternate exercises for those not currently in a live customer environment. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

If you’re in Customer Success and want to strengthen your foundation or fill in gaps you picked up learning on the job, SuccessCOACHING is worth it. The structure is clear, the content is practical, and you’ll walk away with tools you can actually use. Whether you're new to CS or leveling up between roles, it gives you a solid framework to build on. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

I started in Customer Success at the beginning, when the role was still being defined. Like many others, I learned as I went. But that also meant I skipped over some of the fundamentals.

SuccessCOACHING is helping fill those gaps. It starts with the basics and builds from there, giving me a stronger framework to approach everything from onboarding to renewals. I’m gaining not just new skills, but clarity and structure I can apply right away. Review collected by and hosted on G2.com.

Roja D.

Enterprise (> 1000 emp.)

9/25/2025

"CCSM Level 1 Curriculum"

4.5/5

What do you like best about SuccessCOACHING?

What I like best about SuccessCOACHING is the practical, real world approach it takes to customer success. The content is clear, actionable, and tailored for professionals at every level from beginners to seasoned CSMs. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

The cost , that would be nice if we have accsess to more courses with $100 than juts one course of CCSM Level 1 Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

More affordable cost. or have accsess to more Level . Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

For me personally, it’s helped build confidence in my ability to handle difficult customer conversations, drive adoption, and proactively manage accounts. The guidance on success planning, and renewal strategy has directly improved how I support my customers and demonstrate value. Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thank you for sharing your experience with the CCSM Level 1 curriculum. We’re glad to hear the practical, real-world approach helped build confidence across areas like customer conversations, adoption, success planning, and renewals — those are core skills we want learners applying immediately.

We appreciate the feedback on pricing and access. Level 1 is intentionally designed as the first half of a larger learning journey, laying the foundation that Level 2 builds on. On its own, Level 1 delivers roughly 18 hours of structured instruction, practice, and reinforcement, which many learners find delivers strong value even before moving on to the second half of the program.

Thanks again for taking the time to leave a review and for sharing how the program has improved the way you support and deliver value to your customers.

Verified User in Legal Services

Mid-Market (51-1000 emp.)

3/10/2026

"Self-Paced and Easy to Keep Up With"

4.5/5

What do you like best about SuccessCOACHING?

I loved that it was self-paced and easy to keep up with. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I prefer paying per course rather than using subscription-style pricing. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I recommend setting aside time each week to work on it; otherwise, it can easily get away from you. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Some of the terms and procedures were already familiar to me, but I needed a more in-depth understanding of them. Review collected by and hosted on G2.com.

Manuela L.

Enterprise (> 1000 emp.)

6/25/2025

"Relevant content, well explained, more exercises with corrections needed"

4/5

What do you like best about SuccessCOACHING?

Self-paced training. It helps pull together best practices and gives structure to a relatively new role/methodology. Good responsive customer service. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

The availability of local languages other than English would be appreciated above of in regard to exercises and exams. As for the exams, I did not love the fact that corrections of the failed questions are not provided; the questions with several correct responsive require high-level interpretation of the modules content which is tricky and particularly challenging for non native-speakers. The experience with CCSM Lev1 was flawless, the one with CCSM Lev2 was much more time consuming due to the above and to inconsistencies particularly in the exercises with corrections and in the exam experience (I provided Success Coaching Customer Service with much feedback). Review collected by and hosted on G2.com.

Yana K.

Mid-Market (51-1000 emp.)

8/18/2025

"Flexible, Practical, and Easy to Apply"

5/5

What do you like best about SuccessCOACHING?

What I like best about SuccessCOACHING is the flexibility and practicality of the training. The self-paced format makes it easy to fit into a busy schedule, and the content is clear, actionable, and directly tied to real-world customer success challenges. I especially appreciate how each module provides frameworks and examples I can immediately apply in my role. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I’d love to see more opportunities for live interaction or community engagement alongside the self-paced modules, but the flexibility of the format is still a huge advantage. Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

Lack of structured onboarding and enablement resources for customer success professionals

Difficulty finding practical, real-world training that goes beyond theory

The challenge of fitting professional development into a busy schedule

Inconsistent best practices across teams and roles Review collected by and hosted on G2.com.

Response from Andrew Marks of SuccessCOACHING

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Thanks for the feedback, Yana. We do offer a variety of instructor-led training options, and also host a webinar series open to the community which can be found under the Resources pull-down on our main page.

See how SuccessCOACHING improved

Paula G.

Small-Business (50 or fewer emp.)

7/14/2025

"My Success Review"

5/5

What do you like best about SuccessCOACHING?

What I find most helpful are the role plays and how interactive the courses are. I find the courses are very detailed and full of information that is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about SuccessCOACHING?

I haven't found anything that I dislike about the courses. Review collected by and hosted on G2.com.

Recommendations to others considering SuccessCOACHING:

I would highly recommend success coaching to others and to make it a habit of incorporating these courses, We all have different ways of working and hearing different approaches is so helpful! Review collected by and hosted on G2.com.

What problems is SuccessCOACHING solving and how is that benefiting you?

I recently started taking the Success Coaching sessions for my role. Each course I have taken has been very well outlined, very interactive and outlines identifying the problem, identifying the causes and preparing a solution for my customers. This will help me to help my customers to become successful.

I look forward to taking more courses to further my knowledge and be a better CSM! Review collected by and hosted on G2.com.