--- title: SuccessCOACHING Reviews meta_title: 'SuccessCOACHING Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 942 reviews by the users' company size, role or industry to find out how SuccessCOACHING works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 942 scale: '5' date_modified: '2026-07-18' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # SuccessCOACHING Reviews **Vendor:** SuccessHACKER **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 942 ## About SuccessCOACHING The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships. ## SuccessCOACHING Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuccessCOACHING, highlighting practical content and self-paced learning features. (15 reviews) - Users value the **organized and flexible structure** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (15 reviews) - Users value the **practical examples and templates** provided, enabling immediate application of skills in real situations. (15 reviews) - Users appreciate the **learning ease** provided by SuccessCOACHING, benefiting from structured and engaging self-paced training. (14 reviews) - Users value the **relevant and engaging content** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (14 reviews) - Users value the **structured modules** of SuccessCOACHING, finding them effective and easy to follow for learning customer success. (14 reviews) - Users praise the **high-quality content** of SuccessCOACHING, appreciating its real-world examples and expert insights. (12 reviews) - Users value the **flexible scheduling** of SuccessCOACHING, enabling them to learn at their own pace and revisit materials. (12 reviews) - Pacing (11 reviews) - Module Organization (10 reviews) **What users dislike:** - Users find the **low engagement** in SuccessCOACHING's modules to hinder their learning experience, preferring more interactive formats. (9 reviews) - Users find the **content repetitive** , making it less engaging and harder to absorb the material effectively. (9 reviews) - Users note that the content can sometimes be **irrelevant** , lacking the necessary connection to their specific learning needs. (7 reviews) - Users feel the course lacks **live interactive participation** , wishing for more engaging elements to enhance learning. (7 reviews) - Users find the **poor visual design** hinders the appeal and engagement of the course content, despite its quality. (7 reviews) - Users find the **delivery boring** due to long, dry videos and basic slides lacking engagement and interactivity. (6 reviews) - Users feel the program's **lack of examples** limits engagement and fails to showcase practical applications effectively. (5 reviews) - Lack of Focus (5 reviews) - Redundancy (5 reviews) - Content Overload (4 reviews) ## SuccessCOACHING Reviews ### 1. Valuable Lessons/Courses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about SuccessCOACHING?** The lessons are very easy to listen to and keep engaged. **What do you dislike about SuccessCOACHING?** I can't think of any downsides right now. **Recommendations to others considering SuccessCOACHING:** If you are looking to up YOUR Customer's Success - SuccessCOACHING is a valuable tool to have for your entire organization, not just customer success teams. **What problems is SuccessCOACHING solving and how is that benefiting you?** We recently implemented a deidcaited Customer Success team and this has been a very valuable course to have our team take. After weekly discussions, we are taking elements of each lesson and implementing our learnings in our day-to-day. ### 2. Very beneficial **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about SuccessCOACHING?** they have very relevant lesson plans that can be applied to daily use **What do you dislike about SuccessCOACHING?** There isn't much I dislike about the program. There has only been one lesson I didn't like due to the leader of the lesson. it was difficult to follow. **Recommendations to others considering SuccessCOACHING:** If you are new or want to rush up your skills this is a creat option. I feel like it's very relevant to my position as a CSM **What problems is SuccessCOACHING solving and how is that benefiting you?** This is easy to follow specific instructions for daily use ### 3. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Associate Customer Success Manager , Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SuccessCOACHING?** The tools and classes they offer are the things I like the best **What do you dislike about SuccessCOACHING?** The thing I like the least about successcoaching is not that I didn't know about it prior to working at my new role. **What problems is SuccessCOACHING solving and how is that benefiting you?** It solved my problem with my CCSM courses and it benefitted me with my CSM tasks in my career. ### 4. Great information presented easily **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Senior Customer Success Manager, Enterprise, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SuccessCOACHING?** The breakdown of modules made learning easy and accessible **What do you dislike about SuccessCOACHING?** The videos sometimes had sound qaulity issues **Recommendations to others considering SuccessCOACHING:** Approach with an open mind and you'll definitely find things you can use immediately **What problems is SuccessCOACHING solving and how is that benefiting you?** Training in the CSM space was new to me - SuccessCoaching made it approachable and easy to understand and digest ### 5. Confirming Knowledge, Supporting Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SuccessCOACHING?** Key vocabulary and resources within modules. Relatiability to the work I do. **What do you dislike about SuccessCOACHING?** The length of modules. Would prefer to have 1 top resource for each module. **Recommendations to others considering SuccessCOACHING:** After completing a module talk with collegauges/connect with your own work. **What problems is SuccessCOACHING solving and how is that benefiting you?** Providing specific language and processes to be a successful CSM internally and when customer facing. ### 6. Really helpful and informative! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about SuccessCOACHING?** The in depth information on each topic were helpful. **What do you dislike about SuccessCOACHING?** I wish the sessions were more interactive. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helped me think of how to support my customers in ways that I haven't thought of before. It helped refine processes and bring new ones into my daily workflow. **Official Response from Andrew Marks:** > Thank you for the feedback. We're actively releasing more and more interactive content. ### 7. A must for anyone in Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SuccessCOACHING?** The resources and content is superb, it's easy to follow and have seen significant improvements in my team as a result of the content. **What do you dislike about SuccessCOACHING?** Nothing to add - would recommend to all within the industry. **Recommendations to others considering SuccessCOACHING:** Start today, as you won't regret it. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching allows me to upskill my existing team, to have a strong understand of what great looks like within Customer Success. Also creates a foundation to grow and improve from. ### 8. Solid & Direct Customer Success Certification **Rating:** 5.0/5.0 stars **Reviewed by:** Chad S. | Sr Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SuccessCOACHING?** The certification training was very clear and direct. As many CSMs or CSM leaders can attest, time is always tight so having the content easily accessible and straight to the point was very important to me. **What do you dislike about SuccessCOACHING?** Overall, I really thought the course I took was very good. I would definitely recommend it to new CSMs or anyone new to the function. One recommendation would be to allow students to test out of certain sections. **Recommendations to others considering SuccessCOACHING:** This is a great series of courses especially for new CSMs or anyone new to the function. I would also say that there is a lot to be gained from taking it even for more seasoned CSMs as it gives structure to topics that may seem intuitive but difficult to explain. **What problems is SuccessCOACHING solving and how is that benefiting you?** I have been managing Customer Success teams for many years and needed to get a certification to support my experience. SuccessCoaching provided a clear path to certification and some useful templates along the way. In my scenario, the certification courses provided validation to a lot of the strategies I have incorporated at several companies. ### 9. One of teh best resources for Customer Success Roles **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about SuccessCOACHING?** Rich, interactive and scenario based enablement for the customer success enablement material **What do you dislike about SuccessCOACHING?** The learning portal visuals and appearance could be improved, however its not a bod deal for me. **Recommendations to others considering SuccessCOACHING:** If you or your role envolve customer success, or customner retains, or other ways, customer facing role, then I believe its important to learn and engage into such a platoform, how many levels you would require to finish will depend on how essential is customer success is within your today's role in your organization. **What problems is SuccessCOACHING solving and how is that benefiting you?** Providing a one stop shop for customer success role enablement and education resources ### 10. Great education at a great cost **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay B. | Executive Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about SuccessCOACHING?** The content was great, really gives an overview of CS. And for the cost, can't beat it. Love that you can scale up when needed also. **What do you dislike about SuccessCOACHING?** The only negative I have is in some sessions the speaker is making background noises and it is very distracting. **Recommendations to others considering SuccessCOACHING:** Give it a try. It doesn't cost much so even if you don't find value, you're not out of thousands of dollars. Use it to level up your team. **What problems is SuccessCOACHING solving and how is that benefiting you?** I hired a CSM from our support department. She has all the product knowledge and understands CS but wanted her to get some more training in CS without it all coming from me. Her second week on the job focused on the level 1 training and it was excellent time and money spent. ### 11. SuccessCoaching provides valuable career learning **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SuccessCOACHING?** The course has very valuable information, especially about how to communicate with customers. **What do you dislike about SuccessCOACHING?** The videos are long and dry, and the slides are very basic. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is helping me with my career transition from teaching to customer success. It is helping me better understand my current role and achieve my goals. ### 12. The best way to learn about CS and get certified **Rating:** 5.0/5.0 stars **Reviewed by:** Ivana S. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about SuccessCOACHING?** The high quality content, easy access and dashboard and a lot additional content and resources available at the end of each module **What do you dislike about SuccessCOACHING?** Nothing in particular, so far everything is amazing **Recommendations to others considering SuccessCOACHING:** Best value and definitely the best of all Customer Success certificates **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping me expand my knowledge of Customer Success and improving my professional development by obtaining the certifications ### 13. Professional Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Ashleigh S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2024 **What do you like best about SuccessCOACHING?** The modules are very comprehensive, and each one includes a brief exam that helps you gauge your understanding of the content. **What do you dislike about SuccessCOACHING?** Sometimes the coach speaks too quickly, requiring me to repeatedly listen to what they've said. **Recommendations to others considering SuccessCOACHING:** I would recommend newcomers and current professionals in the Customer Success role to attend training at SuccessCoaching. Their program provides invaluable insights and knowledge that elevate your proficiency in the Customer Success field to a new level. **What problems is SuccessCOACHING solving and how is that benefiting you?** Overall, SuccessCoaching has equipped me with invaluable skills and renewed confidence. I highly recommend their services to anyone looking to achieve personal and professional growth ### 14. Review of SuccessCoaching CSM Level 1 Training **Rating:** 4.5/5.0 stars **Reviewed by:** DJ T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SuccessCOACHING?** The easy to consume format by watching pre-recorded videos and being able to walk through the content quickly **What do you dislike about SuccessCOACHING?** I didn't love that the entire course was just videos without any real presenter. The slides weren't very detailed as you went through so you really had to pay attention and contribute detailed notes to the handouts along the way **Recommendations to others considering SuccessCOACHING:** Definitely recommend these courses, especially if you're in a technology pre-sales or customer facing role. It's critical to understand the shift in consumption economics as companies transition their goals and spend into the cloud, which is why it's that much more important to be a strong customer advocate and know your customers in and out **What problems is SuccessCOACHING solving and how is that benefiting you?** The level 1 training is helping me solve the changing needs in the era of Consumption Economics. As we understand how the Cloud Model is shifting how customers consume and demand new technologies, the SuccessCoaching trainings greatly help me to align with the expectations of those customers as their consumption behaviors change. This training helps me to understand the importance of being a customer success advocate and trusted advisor with my customers. Instead of only focusing on traditional long-term annual contracts, I have to shift my mindset to smaller interactions and engagements, as well as bigger picture executive reviews. Understanding the pains and needs of the actual end-users, using those relationships to help influence micro-transactions in this new cloud model, but tying it back to the bigger picture needs of the business. That's an important understanding and overlap of skills that were not traditional to my role. ### 15. Online Certification **Rating:** 5.0/5.0 stars **Reviewed by:** Todd C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** I enjoyed the Online option as it allowed me to move through the Course material at my own pace. Some sections, I used to reinforce my knowledge so I was able to get through quickly, whereas I took my time through some of the more complex and important concepts, like onboarding. **What do you dislike about SuccessCOACHING?** With the Online course, it does lack the ability to ask questions and get immediate feedback, but it's a give and take between online/self-study and instructor led training. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCaoching has helped improve and reninforce my understanding of the key skills and concepts need to be an effective and stellar CSM. ### 16. Thorough and Digestible Content **Rating:** 4.5/5.0 stars **Reviewed by:** Zach M. | Knowledge Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** The lessons are thorough but broken up into digestible parts. Don't think you can glide through the course in a week. It takes time and dedication to get the most out of the content. **What do you dislike about SuccessCOACHING?** I'd have liked a little more variation in delivery and knowledge checks. While the content was very good, sometimes it felt a little heavy on the slideshows. **Recommendations to others considering SuccessCOACHING:** If you want your team to get a good introduction and a solid base understanding of what Customer Success is, this is a great course. It is accessible and doesn't toss you into unfamiliar jargon. By the end, your team will feel confident in not only how to speak to customer success practices, but how to implement and advocate for a truly important part of the customer experience. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING was instrumental in giving my team a solid understanding of customer success. Many of us were new to the software industry, so the nuances surfaced by this training helped hone our processes to best benefit our customers. ### 17. Easy to Consume and Learn CCSM Training! **Rating:** 5.0/5.0 stars **Reviewed by:** Kris H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** I liked how easy it was to consume. The videos were great and easy to follow along with! **What do you dislike about SuccessCOACHING?** There were a few sections that had some really long videos that were sort of hard to follow. I think it's because it seemed to be a recording of a Instructor-Led training to a customer and was used in the online course. **Recommendations to others considering SuccessCOACHING:** Make sure you give yourself plenty of time to finish the course. I know my org said it would take 8 hours but it seemed to take me much longer than that. I watched the videos in their entirity on 1x speed. I suppose one could watch at 1.5x speed and you may be able to meet that 8 hour time frame. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is solving the issue for sellers thar are not focusing on the customer and only focusing on selling more products to customers. Taking this training really helps change that mindset because customers need a reason why. They need to know how it helps them. Having that mindset of focusing on what the customers success plan is, helps build trust and a longer term customer. ### 18. CSM - A trend or Not **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** Although some of the metrics that were disclosed for successful interacations with our customers didn't always apply to our industry, to know these metrics exist and are valid to other industries, makes the certification that much more valueable. **What do you dislike about SuccessCOACHING?** Some of the certification questions were worded in a way to throw you off. But, I guess haste makes waste! When testing you should always bring your "A" game! **Recommendations to others considering SuccessCOACHING:** Being exposed to LinkedIn and seeing the importance of a Customer Success Manager in so many industries and the demand for certified employees solidifies just how much certification can be for employment. Customer Success Management is here to stay. A trend? Not in the slightest way! **What problems is SuccessCOACHING solving and how is that benefiting you?** The biggest benefit I see is that our customer's are seeing more engagement from a vendor that was never a priority when doing business in years past. With all of the increased engagements with the customer our company can really see some issues with internal resources for the customer, like just how good is our support channels and bring to light how some of the decisions that our company has made to out-source support to off-shore entities like India and Guatamala are affecting our goals for becoming best in class support. ### 19. A wealth of content and resources at a reasonable price point **Rating:** 4.0/5.0 stars **Reviewed by:** Emma B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** What I like best about SuccessCOACHING's Certified Customer Success Management course is that it supports me with real actionable resources and exercises as well as knowledge and examples from a wider industry context. **What do you dislike about SuccessCOACHING?** Doing the online self-learning course means that there isn't the opporunity to easily question or discuss things further in a group whilst learning the context. However, that is outweighed by the flexibility of taking the course in your own time and there are live roundtables that additional online resources that SuccessCOACHING host which are additional opportunities to be able to do this. **Recommendations to others considering SuccessCOACHING:** SuccessCOACHING is helping me to consider my work in the wider context of Customer Success. With a viewpoint from wider industry knowledge to consider what the value of different approaches could be and not just being content with how things have been done before. There's a great mix of theory behind a relatively new industry along with real practical resources to use in my own work. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is helping me to consider my work in the wider context of Customer Success. With a viewpoint from wider industry knowledge to consider what the value of different approaches could be and not just being content with how things have been done before. There's a great mix of theory behind a relatively new industry along with real practical resources to use in my own work. ### 20. Success Coaching helped give me the confidence I needed in my CSM role. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about SuccessCOACHING?** The learning checkpoints. They help with retention of the material. **What do you dislike about SuccessCOACHING?** I thought the videos were slow, and some courses are repetative. **Recommendations to others considering SuccessCOACHING:** I think this is a great tool for anyone who doesn't know where to start to get organized in a CSM role, as well as anyone who wants to really bring their skillset and confidence to the next level. **What problems is SuccessCOACHING solving and how is that benefiting you?** I am new to the CSM role, and SuccessCoaching has helped me organize myself, feel confident in my interactions with customers, and also navigate the other departments within my company. ### 21. Useful system for reinforcing Success skills **Rating:** 4.0/5.0 stars **Reviewed by:** Danny B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about SuccessCOACHING?** The most helpful aspect of the course I took was the videos. As someone who learns best from watching a documented process in action I found the videos instructive and informative. **What do you dislike about SuccessCOACHING?** I didn't like the fact that the end course was long and only gave a few opportunities to pass or fail. **Recommendations to others considering SuccessCOACHING:** Do it. **What problems is SuccessCOACHING solving and how is that benefiting you?** When coming onboard to a new role there's often a period of time where you're training on the specific internal processes of a company, but aren't practicing how to run a call, how to document and note customer info, create success plans etc. SuccessCOACHING has been useful in practicing these and helping me onboard for a new role. ### 22. Made me more confident in my role **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** - Short and straight-to-the-point videos - Good side tips and information - Great content that goes along with the videos - Clear and concise and includes group activities I was able to implement with my team. **What do you dislike about SuccessCOACHING?** - Pre-recorded videos, sometimes I could hear external noise or it seemed like the videos weren't recorded for this course but instead taken from somewhere else? - A little subjective at times and blanketed things **Recommendations to others considering SuccessCOACHING:** - Update videos - Make it a little more interactive - Maybe industry-specific? **What problems is SuccessCOACHING solving and how is that benefiting you?** I was feeling a bit all over the place when it came to my company's CSM process as we are a start-up and in a rapid growth stage. I really wanted to know how others were hitting problems and situations that were CS-related and felt like I wasn't getting that clear info and direction in my daily activities of my day. I also was feeling a bit less confident when hitting stations that were "risk" related and how to handle specific client's unique personalities. Now I am feeling more confident and aware of how to hit these certain situations. Overall, so many good tips I have learned from the course! ### 23. SuccessCoaching is a Success! **Rating:** 5.0/5.0 stars **Reviewed by:** Shelley M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** SuccessCoaching offers free webinars on a variety of topics related to customer success that is applicable across all industries. My job is unique in that I work on the technology team of a nonprofit organization in a customer success role, and I have found the information provided beneficial to my role. I like the variety of trainings offered and the ease of registration. **What do you dislike about SuccessCOACHING?** It is hard to think of any downsides, although I wish I had more time to invest in their trainings and offerings! **Recommendations to others considering SuccessCOACHING:** Don't hesitate, do it! Read reviews, ask questions, attend free webinars to find out which training is most relevant to you and your role. You will not regret it! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching provides easy to access, pertinent, and up-to-date information on the customer success industry. They cater to all levels, not just those well into their customer success careers. ### 24. Helped to understand my new role **Rating:** 5.0/5.0 stars **Reviewed by:** Jaqueline P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2021 **Describe the project or task SuccessCOACHING helped with:** I started using SucccesCoaching as part of my training for my new role as Customer Success Manager. This was my first time in this role and I needed a lot of guidance. The courses helped me to understand what was expected me to do and how to develop important skills to achieve my CSM goals! **What do you like best about SuccessCOACHING?** The format of the courses is very easy to follow. **What do you dislike about SuccessCOACHING?** The format of the certification exams is complicated to follow and very tricky. If English is not your native language, it gets more difficult to understand some questions. **Recommendations to others considering SuccessCOACHING:** Book some time on your agenda to check the courses. **What problems is SuccessCOACHING solving and how is that benefiting you?** It has been super useful in my daily life and helped me to improve with my customers. ### 25. Great platform and **Rating:** 4.5/5.0 stars **Reviewed by:** Veronika L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2024 **What do you like best about SuccessCOACHING?** What sets SuccessCOACHING apart is its personalized and holistic approach to customer success. The program doesn't offer one-size-fits-all solutions but rather takes the time to understand individual needs, tailoring strategies to maximize impact. The supportive and knowledgeable coaches have been instrumental in my journey, offering valuable insights and guidance that have proven invaluable in my personal and professional development. **What do you dislike about SuccessCOACHING?** While my experience with SuccessCOACHING has been overwhelmingly positive, there were moments when the pace of the program felt a bit overwhelming. Balancing work and personal commitments alongside the coaching sessions required careful time management. However, this minor inconvenience is overshadowed by the program's numerous benefits and the positive impact it has had on my overall well-being. **Recommendations to others considering SuccessCOACHING:** If you're considering SuccessCOACHING, I wholeheartedly recommend it to anyone looking to elevate their personal and professional life. The program's tailored approach ensures that you receive the guidance and support needed to overcome challenges and achieve your goals. Be prepared to invest time and effort, as the rewards are well worth it. SuccessCOACHING is not just a program; it's a transformative journey that equips you with the tools and mindset to thrive in various aspects of your life. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has been a game-changer in addressing a variety of challenges in my professional life. It has provided practical solutions to time management, goal setting, and communication, enabling me to overcome obstacles and achieve success more efficiently. The program's tailored approach has significantly enhanced my problem-solving skills, empowering me to navigate complex situations with confidence. ### 26. Transformative journey with SuccessCOACHING **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about SuccessCOACHING?** Embarking on the SuccessCOACHING course has been nothing short of a transformative journey, reshaping not only my professional path but also my personal perspective. This review aims to capture the essence of this enriching experience and its impact on various areas of my life and work. As I implemented the strategies learned during the course, I witnessed a remarkable improvement in my productivity, communication skills, and overall confidence. The ripple effect extended to various aspects of my life, from professional advancement to personal relationships. **What do you dislike about SuccessCOACHING?** At the moment, I have not found any weaknesses; the content and the form of presentation have been very enriching. **Recommendations to others considering SuccessCOACHING:** It is a transformative journey that equips people with the tools, mindset, and support necessary to unlock their full potential. Whether you are a professional looking to advance in your career or an individual seeking personal growth, this course provides a roadmap to success. The investment of time and energy in SuccessCOACHING was a great decision that contributed a share of success in my work. **What problems is SuccessCOACHING solving and how is that benefiting you?** The curriculum provides practical tools and real-world applications. Each module is meticulously designed and offers a comprehensive exploration of the fundamental knowledge that all Customer Success Managers need to effectively engage, manage, and retain their clients. The course achieves a perfect balance between theory and practical steps, ensuring that participants not only understand the concepts but also learn how to implement them in their daily lives, providing exercises and tools that you can implement in your work routine. ### 27. Great training modules and level up your Customer Success knowledge **Rating:** 4.5/5.0 stars **Reviewed by:** Andres R. | Customer Success Team Lead - EMEAI & APAC, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SuccessCOACHING?** How easy it is to follow the courses and begin implementing those techniques right away. **What do you dislike about SuccessCOACHING?** I would like to see updates made to the courses as they relate to the current state of Customer Success. These could be happening already, but it's not easy to see when the last time a course was updated or refreshed with new data. **Recommendations to others considering SuccessCOACHING:** If you're looking to level up your Customer Success knowledge, I'd highly recommend reviewing their course levels. Whether you're starting in a new role, or experienced and looking for fresh ideas, this can give you new methods and ways to look at your book of business and how you can be focused on the outcome-based selling approach that is very important in technology software at the moment. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has provided me with new ways to look at my book of business, how I approach interactions with customers, and gives me ways to improve my time management. Many of the later levels of the courses they provide are geared towards making sure I am well prepared to grow in my career as a Customer Success Manager and get to a level where I am comfortable managing and working with large and enterprise companies. ### 28. Best Course Ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SuccessCOACHING?** The content and the structure of the course **What do you dislike about SuccessCOACHING?** Any comments, I really liked the course. **What problems is SuccessCOACHING solving and how is that benefiting you?** The course helps me to achieve my goals and helps my to understand better how handle with my routine work ### 29. Great info and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SuccessCOACHING?** Ease of use in the platform. Less is more. **What do you dislike about SuccessCOACHING?** Some of the audio recordings aren't as high quality **Recommendations to others considering SuccessCOACHING:** Just share them. They're helpful **What problems is SuccessCOACHING solving and how is that benefiting you?** It clearly defined many processes I was doing, but adding more value to them. ### 30. It was a very good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro S. | Security Speciallist, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** The ease of going on the course. The separation of the modules was vital to a better experience. The content is complete, and almost no need for other materials. **What do you dislike about SuccessCOACHING?** No comments on this matter. I think it is an excellent course, and nothing I dislike so far. There may be different ways of reviewing the tests after taking them, but this is not a criticism. **Recommendations to others considering SuccessCOACHING:** Prepare yourself to lear a lot. **What problems is SuccessCOACHING solving and how is that benefiting you?** It is helping me to understand better costumer's needs and maybe help them to find more and more ways to fulfill their expectations with the products I support. ### 31. Client Success Manager Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** The quizes after each course, the material provided to helpwith going through courses, additional resources that we can get, each course is broken down and is well pacd, so easy to understand and very useful and helpful. **What do you dislike about SuccessCOACHING?** It is so expensive that I was told I cannot do more levels **Recommendations to others considering SuccessCOACHING:** Pace yourself, take good notes it will help with the Exams, download all the samples they provide that each course it maybe not be valuable at the time but it will help you in the future or at some point as you learn and progress up to the Enterprise sectors of business. **What problems is SuccessCOACHING solving and how is that benefiting you?** When I first started my career in CSM role it was all over the place I did a lot of thngs that would be a cmbination of account management, support, advisor, upsells, renewals, and new business. However I never really truly understood what the role of a CSM actually meant. In my current role we are responsible for Renewals, KPIs, Engagement, deal with disgruntle clients, an much more. With courses I took I was able to understand how to work my BOB, how to handle difficult clients, what all the acronmyns meant when it came to numbers, GRR, NRR, Churn, how to manage and identify churns, how to work a renewal, what a SuccessPlan was, EBR, Account reviews and the basics and foundation of Client Success Management. ### 32. Interactive & Easy Certification Training **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** I like the interactive and "human-ness" of the coaches. They were engaging and made sure to keep us involved and tailoring the training to our direct needs and learning scope. **What do you dislike about SuccessCOACHING?** It was very long in each day. The breaks were very short and there was so much information to process in any given day. I also felt like the exam at the end was a little all over the place; meaning, much of what was taught in the class was not directly addressed in the same manner on the exam. Thank goodness there were modules available for each section addressed in the exam bc otherwise I may not have passed. **Recommendations to others considering SuccessCOACHING:** Do it! The little bit of criticism that I have for the training are well outweighed by all the benefits of what was learned; not to mention the credentials we get afterwards! Thanks so much SuccessCOACHING! **What problems is SuccessCOACHING solving and how is that benefiting you?** I wanted to get more training in being a more effective Customer Success Manager; this training has allowed me to get both more training and credentials in my industry of choice! ### 33. Success Coaching for Success People **Rating:** 4.5/5.0 stars **Reviewed by:** SIMON T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** Assisting clients in identifying their aspirations, goals, and desired outcomes. Demonstrating that dreams come true. **What do you dislike about SuccessCOACHING?** Not Applicable, everything that I learned on this training is truly helpful. **Recommendations to others considering SuccessCOACHING:** Think about this: "the coaches are responsible for teaching their clients how to use these tools and resources effectively. Success coaches provide guidance and accountability, making sure that the clients are always on track". **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching has been created to help clients achieve their objectives successfully. Success Coaching starts setting goals and helps the client organize and structure their objectives and desired outcomes. Success coaches create an outline with action plans for their clients to use as a guide during the entire coaching session. ### 34. Full of knowledge! **Rating:** 5.0/5.0 stars **Reviewed by:** Sofia N. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SuccessCOACHING?** All the modules are separated and have little tests throughout your learning journey. **What do you dislike about SuccessCOACHING?** Sometimes the videos can be too long and someone who's neurodivergent can get lost/distracted easily. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching has helped our business to engage with our customers better and taught us how to conduct Business Reviews, and why they are so important. All the staff have benefited greatly and it's an amazing training for personal and professional growth and education. ### 35. Comprehensive and Insightful Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ralf James C. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about SuccessCOACHING?** lots of insights, eureka moments, and our huddle evey week allows time to share best practices. **What do you dislike about SuccessCOACHING?** we need more CS metrics please on the level 1 module. **Recommendations to others considering SuccessCOACHING:** a smart, detailed guide with lots of workbooks/activities to improve your CS skills. **What problems is SuccessCOACHING solving and how is that benefiting you?** How to effectively onboard customers and how to manage demanding/angry/needy clients. ### 36. SuccessCOACHING makes it easy and convenient to further your career. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** I love that the program is self paced, allowing me to learn what I want, when I want. The program allowed me to use my time wisely for career development without being obligated to the time constraints of a physical classroom, and without getting overwhelmed by online resources. **What do you dislike about SuccessCOACHING?** If I had to choose one thing I dislike, it would be the fact that the Tiers are separated in the way they are. I wish there were a way to pay for a combined CSM 1-2 or 1-3 certification course. **Recommendations to others considering SuccessCOACHING:** Dedicate some time to yourself and your career development each day. Setting aside this time will make sure you are dedicated to becoming better, and will minimize idle time. **What problems is SuccessCOACHING solving and how is that benefiting you?** Individuals looking to transition into, or further their current Customer Success careers have a plethora of resources available to them. So many, in fact, that it becomes overwhelming. SuccessCOACHING puts everything you need to learn and develop your Customer Success skillset, including industry recognized certifications and downloadable resources. ### 37. Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Kara R. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about SuccessCOACHING?** What stands out to me the most about SuccessCOACHING is its effective approach to presenting information in easily digestible chunks. The program excels in breaking down complex concepts into manageable and comprehensible segments, making it easier for learners to absorb and apply the knowledge. This method of presenting information not only enhances the learning experience but also ensures that key insights are retained more effectively. SuccessCOACHING's ability to deliver information in concise and accessible formats significantly contributes to its overall user-friendly and impactful nature, making the learning process both enjoyable and efficient. **What do you dislike about SuccessCOACHING?** I can't find any aspects of SuccessCOACHING that I dislike. **Recommendations to others considering SuccessCOACHING:** I highly recommend investing in SuccessCOACHING to anyone considering it. The program offers invaluable information that empowers you as a customer success manager, enabling you to perform at your very best. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING adeptly resolves critical challenges in Customer Success management by providing structured training and guidance. The program's emphasis on key concepts and tools for client engagement, successful onboarding, and collaborative success planning directly addresses the need for a strategic and client-centric approach, resulting in strengthened client relationships and streamlined onboarding processes. Additionally, SuccessCOACHING equips me with practical skills, enabling effective business reviews and proficient management of customer relationships, thereby overcoming obstacles and enhancing my daily work routine. The program's comprehensive nature ensures not only the resolution of current challenges but also continual professional development, instilling confidence in addressing the evolving landscape of Customer Success and fostering ongoing success in my role. ### 38. Good option for beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Mirvjen O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about SuccessCOACHING?** All is well organised. The content is abudndant for a 1st level knowledge base. **What do you dislike about SuccessCOACHING?** I asked few times via the support, email, and chatbot a question regarding success plan but I never got a reply sadly. Moreover, sometimes I feel there is too much info. It is all good info but maybe too much. Moreover, there was not much about the customer journey and also some practical examples would have been benefitial to get the theory through. **Recommendations to others considering SuccessCOACHING:** keep notes, it helps to accumulate the knowledge. Dont answer the feedback question before you are through with everything within the chapter. Sometimes, I wanted to change my feedback because something else came afterwards that changed my idea of the chapter and it was not possible to change it anymore. **What problems is SuccessCOACHING solving and how is that benefiting you?** It gives a good introduction to the topic. For someone with no idea what CSM is about, it helps a lot. ### 39. Excellent reading and video materials if you are starting your journey in Customer Success. **Rating:** 4.0/5.0 stars **Reviewed by:** Ganindu P. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** Easy of use and having more video materials than asking the user to read materials over and over **What do you dislike about SuccessCOACHING?** I am being picky here. It would be a nice feature if a user can go over the questions as a whole once they have completed all the modules in that Level. Because at the moment, user needs to open each module again, locate the questions and then go through them which is bit of a longer route **Recommendations to others considering SuccessCOACHING:** Whether you are brand new to customer success or just looking to brush up your knowledge, success coaching is the Go-To place! The certifications are a bonus **What problems is SuccessCOACHING solving and how is that benefiting you?** I was looking for onestop place to learn customer success startegies and found success coaching as a great tool ### 40. Certified Customer Success Manager - Level 1 **Rating:** 4.5/5.0 stars **Reviewed by:** Bala S. | Solutions Architect, Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about SuccessCOACHING?** Very clear format with their video lectures and testing after every chapter gave me a better positioning of how much I grasped from the course. **What do you dislike about SuccessCOACHING?** Somewhat elaborate and courses could be shorter, but probably just because of the topics and content being huge. **Recommendations to others considering SuccessCOACHING:** Definitely recommend taking courses from SuccessCoaching since it is a remarkable tool to help people in Sales and Tech Sales for gaining professional development in their careers. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING helped me better understand my role as a trusted advisor to customers based on customer success metrics and prioritizing customer objectives in the Certified Customer Success Manager Level 1 course ### 41. Great course to help you improve your CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Katherine Y. | Integration Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** Easy to use, straightforward principles with examples, low cost **What do you dislike about SuccessCOACHING?** I'd only recommend a compiled study guide to help with the exam. **Recommendations to others considering SuccessCOACHING:** If you are just starting out as a Customer Success Manager, this course would be invaluable to you in that it sets a solid foundation. **What problems is SuccessCOACHING solving and how is that benefiting you?** How to prioritize customer relationships, tips for improving existing relationships, becoming more efficient - this helps me increase my productivity! ### 42. Very Informative and Easy to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about SuccessCOACHING?** I loke how easy it is to follow. The videos can be slowed down, sped up, or paused. **What do you dislike about SuccessCOACHING?** Nothing so far. I have had such a positive experience with Success Coaching. **Recommendations to others considering SuccessCOACHING:** Definitley do it! The material and lessons are not only applicable in the business setting but can help transform your life outside of work. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success coaching is very clear and easy to understand. Our company went through a huge transition and changed all of our processes. It was not easy to keep up until I got into Success Coaching. Now I am clear on my job and new processes. ### 43. Regional Customer Success Lead **Rating:** 4.0/5.0 stars **Reviewed by:** Fred B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SuccessCOACHING?** I liked the way the modules were broken down into very digestible chunks. I liked the pre and post course testing and certification process. **What do you dislike about SuccessCOACHING?** Sometimes the audio/visual components of the content were not the best. Although they were still good but could hear background noise, the audio was not clear, or the visuals were not capitvating. **Recommendations to others considering SuccessCOACHING:** SuccessCoaching's Customer Success level 1 certification is a great course for anybody looking to understand the basics of Customer Success regardless of job role or experience. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching provided a great course and certification on Customer Success. ### 44. A moderate effort, high reward development programme **Rating:** 5.0/5.0 stars **Reviewed by:** Robyn E. | Customer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about SuccessCOACHING?** The multiple learning methods available was a huge plus. It meant learning was varied. **What do you dislike about SuccessCOACHING?** I didn't find anything unhelpful. I needed confirmation that I had the correct course for what I wanted to achieve. But this was quickly and easily confimed by email. **Recommendations to others considering SuccessCOACHING:** Absolutely take a look! You can work at your own pace meaning it can fit around any existing role. **What problems is SuccessCOACHING solving and how is that benefiting you?** Remote learning in different ways eg. written materials, video recording. Even interactive options to really engage you and apply what you are learning to your own field of work. ### 45. One of the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Elliott H. | Custom Success Exec, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about SuccessCOACHING?** Not only do they provide easy learning videos on a wide range of topics, but they also provide checkpoint questins and end of unit exams to ensure that you're working towards achieving results. **What do you dislike about SuccessCOACHING?** There isn't anything I dont like. Okay in the beginning you will need to get used to the way of working and the working style in terms of the videos and layout, but thats minor! **What problems is SuccessCOACHING solving and how is that benefiting you?** They ar solving adaptive learning by providing easy to use online tools to learn at your own pace and in your own time. ### 46. In-depth course on Customer Success Plans **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla T. | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about SuccessCOACHING?** There were different presenters for the different sections, it helped keep me engaged. Good content and knowledge checks **What do you dislike about SuccessCOACHING?** Some of the presenters had very mundane voices which made it hard to follow but most were good! **Recommendations to others considering SuccessCOACHING:** Take notes and really soak in all the information - it can only help you be more successful!! **What problems is SuccessCOACHING solving and how is that benefiting you?** How to create a Customer Success Plan, and knowing what and who is involved. This course aligned the benefit of having a successful Customer Success Plan can impact business and personal career development. ### 47. Quality training with excelent depth and knowlege **Rating:** 5.0/5.0 stars **Reviewed by:** Ron C. | Director, Strategic Accounts, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about SuccessCOACHING?** uses all the methods of learning at onece in that you have video, audio, workbook and exercise to ensure each learner type is addressed equally. **What do you dislike about SuccessCOACHING?** some sessions are slow but that does not remove the validity **Recommendations to others considering SuccessCOACHING:** Thus far sucess coaching has been a excelent training soliution for both indivuals and teams to get a group to both a common language, common method and up skilled in many of the basics. The canvases they provide for the varied tools are wonderfull and are used daily by my self and my team. **What problems is SuccessCOACHING solving and how is that benefiting you?** migration from an on prem solution to sass. using the training has provided a valuable roadmap to drive the migration ### 48. Excellent training for Customer Success mastering **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos M. | Customer Success Manager (CSM) en cuentas Enterprise, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about SuccessCOACHING?** The trainings are well structured, clear and with the right duration. **What do you dislike about SuccessCOACHING?** Not dislike, the only thing could be great some eventual online live sessions. **Recommendations to others considering SuccessCOACHING:** If you want to learn about Customer Success definitely consider it. **What problems is SuccessCOACHING solving and how is that benefiting you?** The introduction and improvement in the profession of Customer Success. The training provides a clear view, structure and materials to improve your work. ### 49. I have been in Customer Success for years and I still learned a ton from this course. **Rating:** 5.0/5.0 stars **Reviewed by:** Micah W. | Manager Performance Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about SuccessCOACHING?** The class about how United breaks guitars and how the situation could have been handled differently to prevent the songs written about it. **What do you dislike about SuccessCOACHING?** I felt the class was wonderful and can not think of something I disliked about it. **Recommendations to others considering SuccessCOACHING:** If you work for SaaS company in Customer Success, you are missing out by not taking these courses! **What problems is SuccessCOACHING solving and how is that benefiting you?** I did not understand some of the terminology of Customer Success or the history where SAAS term came from. I know have a better understanding of the terminology comes from. ### 50. A Great Course to Kickoff You CSM Career **Rating:** 5.0/5.0 stars **Reviewed by:** Grace R. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SuccessCOACHING?** The subjects that were covered in the Level 1 CCSM course. I took this course when I was 6 months into my CSM job and I noticed that the topics/subjects covered in the course are very similar to what we practice at work. In light of this, the course really boosted my understanding of each subject/topic to even greater heights and helped me to do things in my role tremendously. **What do you dislike about SuccessCOACHING?** The videos in the course can be quite dry and boring because is just voice-over slide show. There are no graphics or pictures that make the video more interesting to view. **Recommendations to others considering SuccessCOACHING:** I would recommend SuccessCoaching to make the videos in the course more interactive and also consider offering trial examination questions to help the student to practice the question or do a trial-run to understand the exam format before actually taking the certification exam. **What problems is SuccessCOACHING solving and how is that benefiting you?** I was very new to CSM and my understanding of CSM was very limited at the beginning of my career. By taking this course, it enables me to understand what CSM is all about, how to manage client, what are the metrics revolves around the success of being a CSM and most importantly how to speak to a client so that the client view you as a trusted partner instead of just a vendor only. ## SuccessCOACHING Discussions - [Could I have a discount to be able to buy the level 3 certificate?](https://www.g2.com/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) - 1 comment, 1 upvote - [Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when?](https://www.g2.com/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) - 1 comment, 1 upvote - [View SuccessCOACHING pricing details and edition comparison](https://www.g2.com/products/successcoaching/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A00%3A53+-0500&secure%5Bsession_id%5D=7324baa4-f5b7-4273-9db7-472b1c994b52&secure%5Btoken%5D=0987cb7dfbaa7deecdc4c665edca9ced4e988ec31b0fe82a10262df16697c52a&format=llm_user) ## SuccessCOACHING Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SuccessCOACHING Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (764 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (295 reviews) - [JB Sales](https://www.g2.com/products/jb-sales/reviews) - 4.8/5.0 (413 reviews)