--- title: SuccessCOACHING Reviews meta_title: 'SuccessCOACHING Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 942 reviews by the users' company size, role or industry to find out how SuccessCOACHING works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 942 scale: '5' date_modified: '2026-07-17' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # SuccessCOACHING Reviews **Vendor:** SuccessHACKER **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 942 ## About SuccessCOACHING The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships. ## SuccessCOACHING Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuccessCOACHING, highlighting practical content and self-paced learning features. (15 reviews) - Users value the **organized and flexible structure** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (15 reviews) - Users value the **practical examples and templates** provided, enabling immediate application of skills in real situations. (15 reviews) - Users appreciate the **learning ease** provided by SuccessCOACHING, benefiting from structured and engaging self-paced training. (14 reviews) - Users value the **relevant and engaging content** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (14 reviews) - Users value the **structured modules** of SuccessCOACHING, finding them effective and easy to follow for learning customer success. (14 reviews) - Users praise the **high-quality content** of SuccessCOACHING, appreciating its real-world examples and expert insights. (12 reviews) - Users value the **flexible scheduling** of SuccessCOACHING, enabling them to learn at their own pace and revisit materials. (12 reviews) - Pacing (11 reviews) - Module Organization (10 reviews) **What users dislike:** - Users find the **low engagement** in SuccessCOACHING's modules to hinder their learning experience, preferring more interactive formats. (9 reviews) - Users find the **content repetitive** , making it less engaging and harder to absorb the material effectively. (9 reviews) - Users note that the content can sometimes be **irrelevant** , lacking the necessary connection to their specific learning needs. (7 reviews) - Users feel the course lacks **live interactive participation** , wishing for more engaging elements to enhance learning. (7 reviews) - Users find the **poor visual design** hinders the appeal and engagement of the course content, despite its quality. (7 reviews) - Users find the **delivery boring** due to long, dry videos and basic slides lacking engagement and interactivity. (6 reviews) - Users feel the program's **lack of examples** limits engagement and fails to showcase practical applications effectively. (5 reviews) - Lack of Focus (5 reviews) - Redundancy (5 reviews) - Content Overload (4 reviews) ## SuccessCOACHING Reviews ### 1. SuccessCoaching is well-suited to understand Customer Success **Rating:** 4.0/5.0 stars **Reviewed by:** Alex C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about SuccessCOACHING?** I like the modules that are provided and the fact that you can always get back to them, review and pause the video content for instance. **What do you dislike about SuccessCOACHING?** The lack of visual, graphs or role play situations. **Recommendations to others considering SuccessCOACHING:** I would advise SuccessCOACHING users to go thoroughly through all courses, take notes and try to apply every given advice to their current Customer Success strategy. SuccessCOACHING provides a non exhaustive list of best practice that will help you build your playbooks, go-to market strategies. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOATCHING provides a variety of used cases and scenario which can apply to all Industries that have decided to embrace a customer success approach. What it brings is a high level overview for every specific responsabilities Customer Success Managers can endorse. I have learn many different things that go from understanding and identifying my target audience to negotiation skills and deal closing. ### 2. Very Great Courses! **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas G. | Customer Success Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about SuccessCOACHING?** The short courses. They are extremely concise, when the tutor goes directly to what really matters. **What do you dislike about SuccessCOACHING?** I don't see any particular point that SuccessCoaching could do better... the price maybe? **Recommendations to others considering SuccessCOACHING:** Go for it! It's really great material that you will find there. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is really great in delivery value to their students. I learned a lot from their courses and I am already using this knowledge on my carrer! ### 3. Customer Success team training **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about SuccessCOACHING?** The material is engaging and quick to work through whilst still giving the end user a tonne of information **What do you dislike about SuccessCOACHING?** Absolutely nothing, the tool is great and easy to use **Recommendations to others considering SuccessCOACHING:** 100% worth trying especially if you have team members of varied skills, length of service and time in particular roles **What problems is SuccessCOACHING solving and how is that benefiting you?** This course is helping bring the team together and is forcing us to collaborate & review our processes in place ### 4. Educational and easy to absorb; a great introduction to Customer Success Management! **Rating:** 4.5/5.0 stars **Reviewed by:** Tomasz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about SuccessCOACHING?** Provided a fantastic overview of a new field of work, instilling confidence in my ability to step into work as a Customer Success Manager. **What do you dislike about SuccessCOACHING?** Some sections had muddled chapter notes, making it harder to utilise alongside the presentation audio/video. Some segments also seemed to lean a lot of "inspirational" quotes, which often didn't add much beyond icebreaking a new topic **Recommendations to others considering SuccessCOACHING:** Start with the 101 course! The foundational knowledge was helpful for me, who isn't yet working in the CSM field. But it's also framed as a fantastic tool to strengthen the skillsets of budding CSMs already in their first job! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is improving my range of certifications and opening up new work opportunities for me. **Official Response from Andrew Marks:** > We're thrilled to hear that SuccessCOACHING provided you with a great introduction to Customer Success Management and instilled confidence in your ability to step into work as a Customer Success Manager. ### 5. Great coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about SuccessCOACHING?** Visual learning and it is very interactive **What do you dislike about SuccessCOACHING?** The resources could be more developed to allow future learning **Recommendations to others considering SuccessCOACHING:** It would be good to send other resources upon completion **What problems is SuccessCOACHING solving and how is that benefiting you?** I am a new CSM and they helped so much! **Official Response from Andrew Marks:** > Thanks for sharing your experience — we’re really glad to hear the visual, interactive approach worked well for you, especially as someone newer to the CSM role. We also appreciate the feedback on wanting more resources to support continued learning. In our newest releases of CS Foundations and Value-Based Selling, we’ve expanded the learning experience with a more flexible learning path and additional exercises, challenges, and application-focused tools designed to support ongoing development well beyond initial completion. It’s great to hear the program helped you get up to speed and feel more confident as a new CSM. Thanks again for taking the time to leave a review and share your perspective. ### 6. Solid content which I can apply immediately **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about SuccessCOACHING?** I liked how relevant and useful the content is. **What do you dislike about SuccessCOACHING?** Some of the courses I didn't feel were as relevant. It probably could have been 4 levels instead of 5. **Recommendations to others considering SuccessCOACHING:** I recently completed the Customer Success Manager Certification from SuccessCoaching, and I couldn't be more impressed! The content was highly relevant, well-structured, and easy to digest, making it an excellent resource for both new and experienced CSMs. The course provided practical insights and actionable strategies that I can immediately apply in my role. I feel much more confident in my CSM journey, and this certification has definitely set me up for success. Highly recommend it to anyone looking to level up their customer success skills! **What problems is SuccessCOACHING solving and how is that benefiting you?** I wanted to refine my Customer Success Manager skills and get a certification. ### 7. Great Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Madelyn R. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SuccessCOACHING?** Easy to use tools and great study guides **What do you dislike about SuccessCOACHING?** Nothing comes to mind. I am happy with this tool **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has been instrumental in addressing several key challenges in Customer Success Management. Through their comprehensive training programs, they have helped me develop essential skills such as relationship building, conflict resolution, and data-driven decision-making. With my CCSM5 certification, I have gained a deeper understanding of customer success strategies and best practices, which has significantly improved my ability to manage customer relationships effectively. This has led to increased customer retention, account expansion, and overall business growth.The practical exercises and real-world scenarios provided during the training have equipped me with the tools needed to drive measurable business impact and deliver better outcomes for my customers Overall, SuccessCOACHING has empowered me to excel in my role as a Customer Success Manager, enhancing both my professional development and the success of my organization. ### 8. Great for beginners and experienced CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Marie Noelle R. | Customer Success Manager, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about SuccessCOACHING?** The training is well laid out with quizzes **What do you dislike about SuccessCOACHING?** Some videos were very long and were slow in cadence **What problems is SuccessCOACHING solving and how is that benefiting you?** Succes Coaching helped me define my role as a CSM **Official Response from Andrew Marks:** > Thanks for sharing your feedback. We’re glad to hear the training layout and quizzes helped support your learning and made the material easier to work through. We also appreciate the note on video length and pacing. In our newer releases, we’ve continued refining the learning experience with updated content, more flexible learning paths, and additional exercises so learners can engage with the material in ways that best fit their pace and style. It’s great to hear the program helped you better define your role as a CSM. Thanks again for taking the time to leave a review and share your experience. ### 9. SuccessCOACHING review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about SuccessCOACHING?** It is very interactive, with quizzes throughout to ensure that I am on track with my learning. **What do you dislike about SuccessCOACHING?** The content is very text heavy, sometimes very difficult to read. **What problems is SuccessCOACHING solving and how is that benefiting you?** It is allowing me to gain a deeper understanding of how to best work with my customers and help them see the most value out of our product. **Official Response from Andrew Marks:** > Thanks for sharing your feedback. We’re glad to hear the quizzes helped keep you on track and supported your learning along the way — that kind of built-in reinforcement is a big part of how we help concepts stick. We also appreciate the perspective on the content format. The program is designed to balance video-based instruction with written materials that support reflection, note-taking, and real-world application. In our latest release, we’ve expanded the learning experience even further with more interactive elements, exercises, and flexible learning paths so learners can engage in ways that work best for them. It’s great to hear the program has helped deepen your understanding of how to work with customers and drive value. Thanks again for taking the time to leave a review and share your experience. ### 10. Great detail and practices into relationship management **Rating:** 5.0/5.0 stars **Reviewed by:** Saman K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about SuccessCOACHING?** The exams at the end were good and it allows you to learn at your own pace, and you can finish in 2 days if you wanted **What do you dislike about SuccessCOACHING?** each class is very long in length so many users many not have that much time to complete **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching does a good job explaining what key areas to focus on and what pitfalls to avoid. Its great to learn what can build and grow relationship management especially when things get rocky or when customers are not responsive. ### 11. Super easy to understand and great coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Shoaib A. | Corporate Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about SuccessCOACHING?** The platform is easy to use and navigate around **What do you dislike about SuccessCOACHING?** Nothing - maybe speed up the videos a little more? **Recommendations to others considering SuccessCOACHING:** Really stick to the platform and go through materials **What problems is SuccessCOACHING solving and how is that benefiting you?** The platform is allowing me to fully understand QBRs better and has allowed me to conduct these meetings more effectively ### 12. Customer Success Training Help Me My Career **Rating:** 5.0/5.0 stars **Reviewed by:** Michael E. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about SuccessCOACHING?** The courses are effective structured for quick absorption and designed to help you immediately implement the concepts you learn. **What do you dislike about SuccessCOACHING?** If I had to define a downside to SuccessCoaching, it would be the breth of material covered. The courses are designed with many bulleted learning objectives which makes broad topis easier to digest but also repetitive at times. Good note taking is a must. **Recommendations to others considering SuccessCOACHING:** I would highly recommend you invest in SuccessCoaching regardless of what stage you're at in your career. This formal training provides an education you won't get with hands on learning. **What problems is SuccessCOACHING solving and how is that benefiting you?** This course helped us review our internal customer success processes and improve how we approach our client interactions. We had basic processes in-place and catagorized client engagement plans, but SuccessCoaching took us to a whole new level. We heavily utilized the templates they provided us to create success plans and playbooks. We also each learned nuanced ways to improve our individual approahes to client success. ### 13. Success Coaching Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about SuccessCOACHING?** Most helpful about this course was, that I could study anytime I wanted, I could stop a video or go back to it when I needed. I also appreciated those little tests, where I could track my understanding and progress and also prepare for the big test in the end. Study materials in pdf were also a huge plus, because I could take notes in them. **What do you dislike about SuccessCOACHING?** During the final test there was an opportunity to mark questions to which I’d like to return which was great. The only minor thing is that in the end I almost overlooked the button where I could see the unanswered questions and almost clicked submitting button. **Recommendations to others considering SuccessCOACHING:** This is really good course, the only recommendation from me would be, to take enough time to go through the course. It’s quite extensive. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING’s course has helped me learn all the important information for starting a new role in Customer Success. ### 14. Informative and NOT monotonous. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about SuccessCOACHING?** While I was already familiar with some of the concepts, this course deepened my knowledge and understanding, especially in terms of practical implementation. The structured approach helped me see new perspectives and apply strategies more effectively in real-world scenarios. It also really helps that you can do it online at your own pace, with no pressure, allowing you to fully absorb the content and learn in a way that fits your schedule. I really appreciated the tests after each module, as they helped reinforce my learning and ensure I fully understood the material. **What do you dislike about SuccessCOACHING?** Honestly...nothing. I think they have hit the target for me! **Recommendations to others considering SuccessCOACHING:** I highly recommend this course for anyone looking to deepen their Customer Success expertise. The material is engaging, well-structured, and relevant, making complex concepts easy to grasp. The flexibility to learn at your own pace is a huge plus, and the module tests help solidify understanding. A valuable course for both beginners and experienced professionals! **What problems is SuccessCOACHING solving and how is that benefiting you?** I recently completed and passed Customer Success Coaching Level 1 & 2, and it was a great learning experience! The course content was highly relevant to the IT environment, making it easy to apply in real-world scenarios. The material was interactive, up-to-date, and on trend, which kept the learning engaging. What stood out was how well they simplified complex concepts, breaking them down into key takeaways that were easy to understand. Overall, it was a valuable and well-structured course that I’d recommend to anyone looking to strengthen their customer success skills! ### 15. Interesting skills development with a twist **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about SuccessCOACHING?** It provides direction to assist and support customers to the best of our abilities and offers the opportunity to be a consultant at the same time as a trustworthy trainer. **What do you dislike about SuccessCOACHING?** It appears to add additional administrative work to our daily tasks. **Recommendations to others considering SuccessCOACHING:** Enjoy the experience, you will just get better in what you do! **What problems is SuccessCOACHING solving and how is that benefiting you?** It mainly solves the gap between sales and customer service support after sales. It benefits me as a CSM because I learned how to deal with the customers and support them using the tools provided. ### 16. Excellent Coaching and Throughly Informative **Rating:** 5.0/5.0 stars **Reviewed by:** W. Ed B. | Manager of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about SuccessCOACHING?** The bite sized training segments with follow-up quizzes along the way. Since it is on-demand, you can review any training until it becomes a part of you. Also, the downloads and recommended reading at the end of each module were GREAT! **What do you dislike about SuccessCOACHING?** The only way it could be better is to include a live AMA session periodically for all subscribers. **Recommendations to others considering SuccessCOACHING:** The SuccessCOACHING service provides excellent training and content presented in a clear and understandable manner. I recommend it to anyone serious about upgrading their skills. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer Success Training Programs enabled us to move to the next level of CS. **Official Response from Andrew Marks:** > Thanks for the feedback Ed. We do offer our monthly webinar series for both leaders and individual contributors where we take audience questions. We have contemplated adding a subscription tier that includes a periodic AMA as well. ### 17. Invaluable Customer Success Training & Primer on Industry Best Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Jason P. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about SuccessCOACHING?** The content literally comes from the best Customer Success professional trainers in the world, so it's seasoned & informative. The examples and courses all provide real world examples & training on Best Practices to address. **What do you dislike about SuccessCOACHING?** One area of improvement would be more dynamic visuals throughout the coures. While the audio content and tests are great, the audio content would profit from more visuals woven throughout the content. **Recommendations to others considering SuccessCOACHING:** It's a great introduction for new CSMs and great refresher training for experienced CSMs. It's also valuable for CS-centric Orgs to have other team members attend, so they can see the CSM perspective in their own company. **What problems is SuccessCOACHING solving and how is that benefiting you?** Customer Success is all about helping Customers meet their Desired Business Outcomes and Time Management. Period. The job is never done, the Customer Journey is never complete and the there's always more work to do, so a CSM needs to make informed, good decisions, that deliver the most value possible to their Customers and their employer. This course and training intrinsically understands the above and delivers content and training that helps a CSM get better! ### 18. Level 1 - CCSM For the Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about SuccessCOACHING?** I like that it's self-paced, covers the whole CSM journey, and what to expect. **What do you dislike about SuccessCOACHING?** Some details feel a little outdated, but otherwise, it's really great and I don't have any complaints. **What problems is SuccessCOACHING solving and how is that benefiting you?** When I started in Customer Success, I was in Implementation. SuccessCoaching Level 1 CCSM course offers huge benefits for someone like me who was in a decently siloed org where the whole CS picture wasn't clear. Understanding what CS and CSMs do, made my world in Implementation and the move to becoming a CSM so easy. While I had a ton of transferrable skills, this pulled together the whole picture for me and our team. ### 19. Tools + Resources = Success **Rating:** 5.0/5.0 stars **Reviewed by:** Holly K. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about SuccessCOACHING?** They break it into sections to ensure if you need to review any course they are easy to find. They also provide worksheets and tools to keep for personal use. **What do you dislike about SuccessCOACHING?** The narrator is very slow. You can speed up but with how slow he speaks it is easy to lose focus. **Recommendations to others considering SuccessCOACHING:** I would definitely recommend for any new or seasoned CSM, as it can provide reminders, tools and resources to start, or bring up speaking points for those seasoned. **What problems is SuccessCOACHING solving and how is that benefiting you?** Being new to a Customer Success Manager role these courses have deemed useful and resourceful to assist in my success. The tools given and knowledge gained will no doubt equal success and happy clients and company when put to use. **Official Response from Andrew Marks:** > Thanks for the feedback Holly! ### 20. CSM Trainings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about SuccessCOACHING?** The best thing is that they give a full understanding of the profession when you are new in this field. **What do you dislike about SuccessCOACHING?** It's a little bit old training, I would appreciate if they offered new trends in the industry **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching is a good place to learn about CSM **Official Response from Andrew Marks:** > Thanks for sharing your feedback. We’re glad to hear the training helped give you a strong understanding of the Customer Success profession, especially if you’re newer to the field. We also appreciate the input around keeping the content current. In our newest releases, we’ve updated the content and introduced more flexible learning paths and exercise-based tracks that reflect how Customer Success teams operate today. These updates are designed to go beyond foundational concepts and help learners apply modern best practices through hands-on challenges and real-world scenarios. Thanks again for taking the time to leave a review and for sharing your experience with SuccessCOACHING. ### 21. Fantastic Course! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SuccessCOACHING?** The platform is easy to use and very well thought out. The material was interesting and presented in a digestible manner. **What do you dislike about SuccessCOACHING?** I wish the slides were more engaging and contained more information **Recommendations to others considering SuccessCOACHING:** I loved this product. I am now working on Level 2 and will continue from there. I also enjoy the roundtable sessions and monthly webinars. **What problems is SuccessCOACHING solving and how is that benefiting you?** This course and platform gave a wonderful overview of role expectations for a CSM. ### 22. The success coaching helped tremendously as a new Client Success Account Manager! **Rating:** 5.0/5.0 stars **Reviewed by:** Autumn B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SuccessCOACHING?** The detail in creating success plans and identifying different clients. **What do you dislike about SuccessCOACHING?** Nothing, it was great! Nothing I disliked. **Recommendations to others considering SuccessCOACHING:** Take the course! It helps! **What problems is SuccessCOACHING solving and how is that benefiting you?** Monitoring churn, re-engaging clients, making success plans and managing multiple accounts. ### 23. CSM Bootcamp Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2025 **What do you like best about SuccessCOACHING?** Very good content and learning that is tested throughout each module. Having a test before and after each training session shows progress and provides instant feedback. **What do you dislike about SuccessCOACHING?** There are no downsides to attending the training. **Recommendations to others considering SuccessCOACHING:** The courses are indepth so it's important to focus on the content. Ensure your calender is empty and there are no distractions. **What problems is SuccessCOACHING solving and how is that benefiting you?** As a new CSM team, the training provided and excellent overview of the role of the CSM and detailed explanations for each of the steps. Having the certification ensures that the entire team is at the same level. ### 24. Customer Success Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2025 **What do you like best about SuccessCOACHING?** A lot of knowledge and information. I like that it is self paced and you can go back and review content at anytime. **What do you dislike about SuccessCOACHING?** I think some of the test questions are more remembering what happened in a module versus what you learned in the content. **What problems is SuccessCOACHING solving and how is that benefiting you?** Being new to the industry, it is teaching me the pillars to Customer Success and how to be successful with our clients. ### 25. An Essential Resource for Customer Success Mastery **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre L. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SuccessCOACHING?** What I like most about Success Coaching is its hands-on, practical approach. The real-world exercises and clear, structured modules make it easy to apply skills directly to my daily work. **What do you dislike about SuccessCOACHING?** Nothing particular comes to mind. I liked the experience **Recommendations to others considering SuccessCOACHING:** For those considering Success Coaching, I’d recommend setting aside dedicated time each week to fully engage with the material—its hands-on approach is most effective with consistent practice. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching addresses key challenges in Customer Success Management by providing targeted, role-specific training that fills essential skill gaps, such as relationship building, conflict resolution, and data-driven decision-making. Its structured modules help me create consistent, proactive customer interactions and improve my approach to common customer issues through real-world exercises. These benefits streamline my day-to-day work and enhance my ability to drive results for my customers. ### 26. Very good content! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about SuccessCOACHING?** The content itself is very good, you can definitely see that all the teachers are really knowledgeable on their subject matter and they deliver the content in a way that it can be applied to a wide variety of real-life scenarios. **What do you dislike about SuccessCOACHING?** The slides and the course dynamic are not the best. The content itself is great, but sometimes it can get boring since there is so little visually. To be fair, I have found myself a lot of times listening to the courses as a podcast other than actually seeing them. **Recommendations to others considering SuccessCOACHING:** It is a great tool to ensure your CS Org is well prepared to face the challenges of the role. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is supporting me and the entire CS Organisation at my company to be better prepared to add value quickly and effectively to our customers. It provides a very good training structure for CSMs with actionable items and very detailed content. This ensures that we are equipped with the right tools to deliver great experiences to our clients. ### 27. Perfect balanced training **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about SuccessCOACHING?** It breaks information into bitesize parts which makes it easy to follow **What do you dislike about SuccessCOACHING?** Some parts are a bit too enumerated which can be distracting **Recommendations to others considering SuccessCOACHING:** Just start.... **What problems is SuccessCOACHING solving and how is that benefiting you?** It is gives awareness in all things you are used to do in a certain way and keep asking yourself why things work....or don't.... ### 28. Great Course, and Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about SuccessCOACHING?** Course design was logical, stragiht forward, and sequenced fairly well. I like that there were multiple checks for understanding along the way of each section, rather than merely at the end. It was a nice was to break up mototony of simply watching vidoes ad nauseum, but also allowing for you to check for understanding mid-way rather than waiting till the end. **What do you dislike about SuccessCOACHING?** The UI could be redisigned. It's not great to look at. Presentation effects could be updated too on videos. It seems like the last time these were touched was at least 10 years ago. Just some updates to production values could go a long way. **Recommendations to others considering SuccessCOACHING:** Definitely look at upping the production on these videos if possible. Otherwise I enjoyed the epxerience. **What problems is SuccessCOACHING solving and how is that benefiting you?** SUccessCOACHING provides the fundementals of how to be a CSM. I had experience as one prior to this course, and it ddid a great job of covering basics (like client communication, escalation, EBRs, etc.) while also teaching me a few new things that I had never learned were industry standards across CSMs. It was great to level set my prior knowledge to align closer to the standards, while also enhancing new skills. Specifically where I gained the most in problem solving. I have a tendency to immediately solve the problem I hear, rather than diving deeper. SuccessCOACHING made me put a sticky note on my desk reading "what are you trying to accomplish?" reminding me to dig deeper into the problem, and try to discover if this potentially a symptom of a larger issue to be solved. ### 29. Great Training for CSMs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about SuccessCOACHING?** The content. The content is superb. I love how it deals with foundational principles and then moves from there to practice. Other trainings will either neglect the foundational principles and skip right to practice or only focus on the foundational principles without leading you through to practice. This course bridged that gap wonderfully. **What do you dislike about SuccessCOACHING?** The format. Slideshows are helpful. However, media experience really needs to be improved. You should be able to see the presenter and have more than just slideshows. **Recommendations to others considering SuccessCOACHING:** Set an hour a week per lesson & take good notes. Discuss the contents with soemone in your CS team or as a group. The group review with your team is so important so that you can discuss how the contents of each lesson apply to your unique team. **What problems is SuccessCOACHING solving and how is that benefiting you?** Before taking this course, our CSMs were primarily reactive vs. proactive. This training really helped us define what means to be proactive & begin to lay a practical foundation for how to transition from a reactive to a proactive approach. ### 30. Great teachers and approachable format **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about SuccessCOACHING?** The lessons are entertaining and easy to follow **What do you dislike about SuccessCOACHING?** Nothing in particular, although the practical part could benefit from more interactive formats (online class for example), as the workshops are well thought out, but doing them on your own makes them less engaging. **Recommendations to others considering SuccessCOACHING:** The practical part could benefit from more interactive formats (online class for example), as the workshops are well thought out, but doing them on your own makes them less engaging. **What problems is SuccessCOACHING solving and how is that benefiting you?** I took the CCSM course last year, and it proved very useful. Learned a ton of skills that are applicable to my daily work. ### 31. Real-World Applicable Content **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SuccessCOACHING?** Self-paced, which is great for facilitating retention of knowledge. The courses are designed for understanding beyond just learning for repetition. **What do you dislike about SuccessCOACHING?** Some lectures are a little too lengthy, but otherwise I found it easy to stay on track. **Recommendations to others considering SuccessCOACHING:** It is helpful for anyone that is part of SaaS - sales, implementation, project managers. There is useable and informative content for everyone that is part of an organization using the Customer Success model, beyond those directly employed in Customer Success roles, so I recommend for you to take some courses even if you're not a CSM yet! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING shed so much light for me, as a new CSM, on the proven formulas and processes for helping customers succeed using our tools. The knowledge I gained is directly applicable to the real-life situations I encounter on the job, such as building success plans, delivering Business Reviews, and providing a "wow factor" onboarding experience to set them (and us) up for success from the beginning. ### 32. Great foundation for Customer Success professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about SuccessCOACHING?** The content is clear, actionable, and easy to apply to real-life scenarios. The modules are well-organized and engaging. **What do you dislike about SuccessCOACHING?** Some parts felt a bit high-level — I would have liked more in-depth examples or case studies. **What problems is SuccessCOACHING solving and how is that benefiting you?** It helped me structure my Customer Success approach and gave me practical tools to manage customer relationships more effectively. ### 33. Beneficial to get you started on Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Kunle K. | Snr. Specialist, Technical Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SuccessCOACHING?** The delivery of lessons The practicality of the lessons The tools (templates) offered **What do you dislike about SuccessCOACHING?** Seems the 2nd level repeats some things from the 1st level **Recommendations to others considering SuccessCOACHING:** Try it out & implement it - it's very practical **What problems is SuccessCOACHING solving and how is that benefiting you?** 1. How to reduce/eliminate churn 2. How to navigate conflict with existing customers 3. How to be strategic with your customers 4. Build my credibility as a versatile Sales person ### 34. A wonderful introduction to the world of Customer Success - inspired to learn more **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2024 **What do you like best about SuccessCOACHING?** The main tutor who taught the course that I did was excellent - very well-spoken, clear, passionate and with a sense of humour. Even though I was listening to a recording, he made the content feel applicable to me and very human. **What do you dislike about SuccessCOACHING?** I would have loved more examples of what the theory looks like in the real world, e.g. more examples of Success Plans, customer communications, conversations, etc. **Recommendations to others considering SuccessCOACHING:** I highly recommend SuccessCOACHING to anyone interested in Customer Success, whether brand new or experienced, as the content is well thought-out, easily digestible and thought-provoking. **What problems is SuccessCOACHING solving and how is that benefiting you?** This platform provides a highly accessible, self-paced method of learning about Customer Success, in an extremely digestible format that is very user-friendly to navigate. It's enabled me to learn on the job, and get a framework for supporting my customers. ### 35. Plenty to learn, even for tenured CSMs! **Rating:** 5.0/5.0 stars **Reviewed by:** Charles A. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about SuccessCOACHING?** I'd highly recommend it to fill knowledge gaps in this new and growing field. The content is engaging and information-rich. **What do you dislike about SuccessCOACHING?** More formal classroom sessions with more inclusive language and presentation would be a way to elevate the program even more. **Recommendations to others considering SuccessCOACHING:** Check it out! It's a great program for CSMs tenured and new. **What problems is SuccessCOACHING solving and how is that benefiting you?** Even after five years of Customer Success Management at a Fortune five company, I learned a lot from SuccessCoaching's Certified Customer Success Manager course. ### 36. Must have for any new CSM hire **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte A. | Customer Success Excellence Regional Leader - Recurring Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about SuccessCOACHING?** Online, at your own pace, very in depth content, videos are nice to hear well constructed. There are backing documents to support content **What do you dislike about SuccessCOACHING?** I cannot copy the content to my one note. I dont dislike anything maybe except it does not support all languages **Recommendations to others considering SuccessCOACHING:** Great go to tool for new hire especially for Level 1 **What problems is SuccessCOACHING solving and how is that benefiting you?** Better understand key concepts of CS Guide a CSM and provide best practices for all key activities like onboarding, success planning, expansion, consultative approach etc ### 37. Very useful training **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio C. | Senior Customer Success Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about SuccessCOACHING?** Exposition of contents and the separation between each of them. **What do you dislike about SuccessCOACHING?** Would be good to have more real use cases **Recommendations to others considering SuccessCOACHING:** If you are a Customer Success Manager or similar you will find the training useful **What problems is SuccessCOACHING solving and how is that benefiting you?** I have achieved the level 1 ceritification. I say it has been very useful for my daily activities as a Customer Success Manager. The subjects are well explained and easily described. Moreover the videos are not long so they keep the attention high. ### 38. This course accelerated my career in CS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about SuccessCOACHING?** The upsides to SuccessCOACHING are that you can do the courses on your own time at your own pace, but still benefit from a structure. The content is delivered with examples from real situations that as CS professionals we can learn from and prepare for. **What do you dislike about SuccessCOACHING?** There isn't much to dislike. The only thing I would add is for the option to know who else is taking the course at the same time and have networking sessions based on this. **Recommendations to others considering SuccessCOACHING:** I would highly recommend SuccessCOACHING to individual contributors but to managers as well. The content is easy to access and you'll feel connected to the course objectives as they align to most customer success roles today. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is providing training courses to conceptualize Customer Success topics and provide best practices around common scenarios. It is an accessible platform, self-paced and keeps the learner accountable with progress trackers, quizzes and a certification exam. ### 39. Great content and resources - valuable techniques that I'm now using day-to-day **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about SuccessCOACHING?** The resources are very helpful - I particularly liked the Success Plan example and the Quarterly Business Review agenda. **What do you dislike about SuccessCOACHING?** The pace can be a little slow but can be solved by increasing the speed of the videos. **Recommendations to others considering SuccessCOACHING:** Do it! It will teach you valuable skills to enhance your work as a CSM and provide you with resources that you will want to keep going back to. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING provides great content and the resources are extremely helpful. The modules are all relevant to the CSM role and include Success Planning, Quarterly Business Reviews and much more. The content also enables CSMs to handle difficult situations such as re-engaging disengaged customers and handling escalations. ### 40. Professional delivery of Customer Success Training **Rating:** 4.5/5.0 stars **Reviewed by:** Lucie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2024 **What do you like best about SuccessCOACHING?** Access to a large community of experts and different learning tool and resources such as mastermind sessions on CSM topics of the day. **What do you dislike about SuccessCOACHING?** I need to adapt certain concepts to the unique context and nature of my business but the training and reference material provides a great foundation. **Recommendations to others considering SuccessCOACHING:** As the only accredited certification available, the training is highly recommended to anyone in the CRM business. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING helped me discover and implement best practices and great templates to establish a solid Partner Success team at my company. ### 41. A solid base of knowledge for becoming and improving as a Customer Success Manager **Rating:** 3.0/5.0 stars **Reviewed by:** Troy H. | Senior Customer Success Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about SuccessCOACHING?** Their courses are easy to follow. I like that they are focused on different aspects of being a CSM. **What do you dislike about SuccessCOACHING?** Some of the early courses and modules are quite basic, so not useful if you already have some practical experience. Some of the tests and questions could use some review and proofreading. **Recommendations to others considering SuccessCOACHING:** If you already have experience, consider starting with some of the mroe advanced modules, or selectively choosing the modules you want to access. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING provides consolidated information on how to be an effective Customer Success Manager. It's helping expose me to new ideas and concepts as well, and helping me develop tools to be a more efficient CSM. ### 42. A Sound Foundation & Expert Coaching At Your Fingertips **Rating:** 5.0/5.0 stars **Reviewed by:** Stephan H. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about SuccessCOACHING?** Self-paced or instructor-led, on top of the game at the moment, and on a good positive wavelength! **What do you dislike about SuccessCOACHING?** There isn't more masterclass- content to consume once done with the basics ;) **Recommendations to others considering SuccessCOACHING:** Give it a good shot! They deliberately structured the courses so the beginning has the most value, so even if you sign up for the first one or two levels of the Certified Customer Success Manager Course, for example, you'll still gain a sound 80% of the content needed in the job! **What problems is SuccessCOACHING solving and how is that benefiting you?** As a Customer Success Manager, I was long looking for a comprehensive and sound solution to sharpen my saw and further my skillset, while also being able to recommend studies to newcomers to my team and other interested friends and professional networkers to gain a good foundational understanding of the Customer Success principles employed by AAA companies today. SuccessCOACHING did this for me in a way that felt down-to-earth, with a lot of long-term insights and know-how gained, as well as at a very reasonable price. ### 43. SuccessCOACHING is clear, concise, and very informative. **Rating:** 4.0/5.0 stars **Reviewed by:** Junnun S. | Client Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** The video tutorials are clear and concise. Everything is laid out in a way that makes learning easy, and simple to apply in my day to day. **What do you dislike about SuccessCOACHING?** Some of the content is idealistic, but I appreciate the approach. **Recommendations to others considering SuccessCOACHING:** SuccessCOACHING provides the knowledge and tools you need to provide your clients with the best in class approach to CX. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has equipped me with the knowledge and tools to provide my clients with the service they come to expect from us. Additionally, SuccessCOACHING has helped my team hit the ground running when it comes to our overall strategy for client success. ### 44. Fantastic for Building Frameworks and Processes - Lacks a Bit in Examples **Rating:** 4.0/5.0 stars **Reviewed by:** Ellie A. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** I love the provided templates for different parts of the success journey. They are very easy to work with while also allowing organizations to customize and make them their own. SuccessCOACHING provides a great overall framwork from which to build customer success processes. **What do you dislike about SuccessCOACHING?** Sometimes I feel like SuccessCOACHING stays very surface level with their examples and doesn't live into "How should you handle this scenario?" For instance, during a section that discusses dealing with Bugs and Feature Requests, the course never actually dives into how to communicate with a customer through these issues - moreso just how to track your communication. **Recommendations to others considering SuccessCOACHING:** I would recommend utilizing SuccessCOACHING if you are a company newer to building out your customer success team. Seasoned companies will probably already have most of these processes in place in their own ways. **What problems is SuccessCOACHING solving and how is that benefiting you?** I work for an earlier stage organization where many processes surrounding Customer Success are not fully established yet. SuccessCOACHING has given us a shared language surrounding how we talk about Customer Success, as well as provided valuable templates for things like QBRs, renewals, customer health scores, etc. ### 45. LOVED this certification **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** I loved getting the chance to meet other CSMs and just hear how everyone was using the tools to meet their customers where they were at. Additionally, it was a great tool for our internal team to use to grow in our impact to customers. It opened the door for a lot of great conversations. **What do you dislike about SuccessCOACHING?** I wish it was more weeks, honestly! Other than that, it would have been helpful to bring in more use cases to the meeting together. I was often running into the meeting from other internal meetings so thinking up something on the spot wasn't as easy but if I knew to be prepared with a certain example, I could have been prepared. **What problems is SuccessCOACHING solving and how is that benefiting you?** Having resources that directly apply to my day to day life as a CSM as well as having a space to collaborate with other CSMs. Both of these things were a huge benefit because I am not receiving those things from my employer, so having a place to go during the time of this course where I could be challenged and developed was extremely valuable. ### 46. Game-Changer for Personal and Professional Growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about SuccessCOACHING?** I love the personalized approach. The coaches tailor their guidance to my specific needs, providing actionable strategies that are easy to implement. Regular check-ins keep me motivated and accountable. **What do you dislike about SuccessCOACHING?** While SuccessCOACHING has been highly beneficial, there were times I felt that some sessions could have been slightly more flexible to account for evolving, time-sensitive work challenges. A bit more adaptability to address immediate issues in real time would further enhance the experience. **Recommendations to others considering SuccessCOACHING:** Come prepared with clear goals, as each session is packed with insights. SuccessCOACHING is ideal for anyone seeking structured, impactful coaching. **What problems is SuccessCOACHING solving and how is that benefiting you?** The tailored, actionable guidance is fantastic. Every session offers practical insights that I can apply immediately, and the coaches are knowledgeable and supportive. ### 47. A trustworthy CSM coaching platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about SuccessCOACHING?** The content volume, versatility, and ease of understanding, as well as the fact that it is up-to-date and what you learn remains relevant. Their learning strcuture allow all types of 'learning':visual, reading, and hands-on. Some activities and material provided can also be applied outside of the learning environment. **What do you dislike about SuccessCOACHING?** I would have liked the badge to last for a bit longer. Processes and trends change of course, but not so much that you need re-certification every two years. I also think they could stand to use a more robust learning platform. **What problems is SuccessCOACHING solving and how is that benefiting you?** Cover gaps in my professional skills so as to be able to improve and/or refine process, experiment with customer communication to bring better results, showcase more value to customers, focus my efforts when and where it matters, and implement new tactics or processes. ### 48. Useful CCSM history and evolution for a level I user. **Rating:** 4.0/5.0 stars **Reviewed by:** Autumn B. | Integration Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about SuccessCOACHING?** Well paced sessions that presented information in clear and precise chapters. **What do you dislike about SuccessCOACHING?** The testing was the least disliked aspect of this course. Each test would use wording not found in the sessions or used wording just different enough to make the question unclear or have multiple answers that were not part of the test answer. Made it very hard to pass with a good score because I found myself second guessing and each time that happended the answer I gave was wrong. **Recommendations to others considering SuccessCOACHING:** Take good notes for the final test. You cannot use the handouts to refer back to very easily. **What problems is SuccessCOACHING solving and how is that benefiting you?** The company I work for is implementing CCSM values into our everyday work and this course provided example processes and terminology to use when making CCSM a lifestyle and company centric focus. ### 49. It gives great understanding of the difference is between being a great CSM for the customer & brand **Rating:** 5.0/5.0 stars **Reviewed by:** Katherin A. | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about SuccessCOACHING?** I liked how it breaks down the stages of customer success onboarding and the whole cycle from end to finish. **What do you dislike about SuccessCOACHING?** I would like if the prices for the second certification weren't as expensive, but overall I like it. I would encourage them to sell more to combates adopting the CEM positions **Recommendations to others considering SuccessCOACHING:** If you are sales related, I suggest to learn more about the relationship building to form successful retention rates **What problems is SuccessCOACHING solving and how is that benefiting you?** Having the company understand the way building rapport affects their long term customer rwtwntoon and satisfaction ### 50. A Useful Tool for Success Managers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about SuccessCOACHING?** Each module was appropriately paced; not too long and not too short. **What do you dislike about SuccessCOACHING?** I don't think there were any downsides to the program. **What problems is SuccessCOACHING solving and how is that benefiting you?** The Success Coaching program provided useful terminology to describe best practices for both collaboration with internal department as well as customers. It was great to be able to develop shared knowledge with my colleagues about the work we do. ## SuccessCOACHING Discussions - [Could I have a discount to be able to buy the level 3 certificate?](https://www.g2.com/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) - 1 comment, 1 upvote - [Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when?](https://www.g2.com/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) - 1 comment, 1 upvote - [View SuccessCOACHING pricing details and edition comparison](https://www.g2.com/products/successcoaching/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+07%3A01%3A07+-0500&secure%5Bsession_id%5D=18ab3d31-0cd0-4bc8-a0bc-53ad3745f02a&secure%5Btoken%5D=140d0271b899f4ca027c44ab8ec61c864c0d83ab00443377fc0022eb32f62788&format=llm_user) ## SuccessCOACHING Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SuccessCOACHING Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (764 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (295 reviews) - [JB Sales](https://www.g2.com/products/jb-sales/reviews) - 4.8/5.0 (413 reviews)