--- title: SuccessCOACHING Reviews meta_title: 'SuccessCOACHING Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 942 reviews by the users' company size, role or industry to find out how SuccessCOACHING works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 942 scale: '5' date_modified: '2026-07-18' parent_category: name: Business Services url: https://www.g2.com/categories/business-services --- # SuccessCOACHING Reviews **Vendor:** SuccessHACKER **Category:** [Customer Success Training Providers](https://www.g2.com/categories/customer-success-training) **Average Rating:** 4.6/5.0 **Total Reviews:** 942 ## About SuccessCOACHING The only G2 Triple Grid Leader in Customer Success training—a recognition achieved by less than 4% of companies on the platform. We've trained 39,000+ CS professionals at 10,000+ companies to systematically capture the $23 billion in expansion revenue that most SaaS companies leave on the table. The Problem We Solve While 70-80% of SaaS revenue happens post-sale, most CS teams receive product training instead of formal Customer Success and Revenue training. The result? Companies stuck at 102-104% Net Revenue Retention while leaders achieve 118-120% through systematic expansion methodologies. Our Approach We transform CS teams from cost centers into revenue engines through: • Revenue-focused methodologies designed specifically for CS professionals • Industry-recognized CCSM certification leading to career advancement for 85% of graduates • Practitioner-built frameworks created by CS leaders who've actually driven expansion revenue • Day-one implementation tools that deliver immediate ROI Why We're Different Unlike generic CS training, we teach CS professionals how to systematically identify and capture expansion opportunities while maintaining trusted advisor status. Our methodology bridges the gap between customer advocacy and revenue responsibility. Proven Results • 2,000+ companies transformed from "land and stand" to "land and expand" • 39,000+ CS professionals equipped with expansion revenue skills • G2 Triple Grid Leader status across three categories • Training Provider for the University of San Francisco's Customer Success Certificate Program • Accredited to issue CPD/Continuing Education Hours • Used by industry leaders including Apple, HP, VMware, RedHat and Procore Bottom Line Your customer base contains millions in uncaptured expansion revenue. We teach your CS teams how to systematically capture it without compromising customer relationships. ## SuccessCOACHING Pros & Cons **What users like:** - Users appreciate the **ease of use** of SuccessCOACHING, highlighting practical content and self-paced learning features. (15 reviews) - Users value the **organized and flexible structure** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (15 reviews) - Users value the **practical examples and templates** provided, enabling immediate application of skills in real situations. (15 reviews) - Users appreciate the **learning ease** provided by SuccessCOACHING, benefiting from structured and engaging self-paced training. (14 reviews) - Users value the **relevant and engaging content** of SuccessCOACHING, which effectively supports professional growth in Customer Success. (14 reviews) - Users value the **structured modules** of SuccessCOACHING, finding them effective and easy to follow for learning customer success. (14 reviews) - Users praise the **high-quality content** of SuccessCOACHING, appreciating its real-world examples and expert insights. (12 reviews) - Users value the **flexible scheduling** of SuccessCOACHING, enabling them to learn at their own pace and revisit materials. (12 reviews) - Pacing (11 reviews) - Module Organization (10 reviews) **What users dislike:** - Users find the **low engagement** in SuccessCOACHING's modules to hinder their learning experience, preferring more interactive formats. (9 reviews) - Users find the **content repetitive** , making it less engaging and harder to absorb the material effectively. (9 reviews) - Users note that the content can sometimes be **irrelevant** , lacking the necessary connection to their specific learning needs. (7 reviews) - Users feel the course lacks **live interactive participation** , wishing for more engaging elements to enhance learning. (7 reviews) - Users find the **poor visual design** hinders the appeal and engagement of the course content, despite its quality. (7 reviews) - Users find the **delivery boring** due to long, dry videos and basic slides lacking engagement and interactivity. (6 reviews) - Users feel the program's **lack of examples** limits engagement and fails to showcase practical applications effectively. (5 reviews) - Lack of Focus (5 reviews) - Redundancy (5 reviews) - Content Overload (4 reviews) ## SuccessCOACHING Reviews ### 1. Kickstart your CSM career! **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksandra M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about SuccessCOACHING?** Ability to finish lessons in different order Ready-to-use notes from lessons Pop quizzes! Ability to use lessons on a real life examples with provided exercises. **What do you dislike about SuccessCOACHING?** Its quite pricey - its definitely best to wait for a discount You cannot dettach your card, only resign from subscription If you want an invoice, you need to contact them **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helped me gain basic knowledge about customer success management, which helped me with promotion at work and establishing myself as a professional within the community. Having CSM level 1 and 2 certificate is a nobilitation that bring recognition. ### 2. Great expertise, straight to the point **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** The interactive delivery of the training, integrating people from different parts of the world, therefore diverse experiences, and sharing real-life scenarios where the tools can be applied. **What do you dislike about SuccessCOACHING?** The pace and tone of voice from some of the self-paced trainings tends to be dull, not very engaging. Needs improvement in that section in order to keep attention. **Recommendations to others considering SuccessCOACHING:** Definitely a go-to place for all Customer Success related topics. **What problems is SuccessCOACHING solving and how is that benefiting you?** First of all, creating a certification for this new role in several levels to standardize the way CSMs interact with customers. Also providing tools that can be leveraged at different processes and outreachs. ### 3. As a new Client Success team lead, I learned a ton from SuccessCOACHING's certification program **Rating:** 5.0/5.0 stars **Reviewed by:** Alexa F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** I really appreciated the resources SuccessCOACHING provided. I reference them often to make sure I'm implementing my learnings correctly. **What do you dislike about SuccessCOACHING?** I can't really think of anything I disliked about SuccessCOACHING. They provide learning materials for all learnign styles - auditory, readers, doers, etc. **Recommendations to others considering SuccessCOACHING:** I'd recommend SuccessCOACHING to other CS industry members. It's worthwhile. You'll learn the formulas, dos, and don'ts of CS and come away with a great certification for your resume and LinkedIn. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helped me solve our tracking and measurement problems. I learned about key performance indicators of team and company health along with how to set benchmarks. ### 4. Good and useful certification modules for every CSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about SuccessCOACHING?** It has a perfect structure and can be consumed easily without the feeling of chewing gum like other certifications. **What do you dislike about SuccessCOACHING?** Only one way to consume course content. If you aren't a "listen and learn" person then it is hard to consume. Would recommend a mix with more life- examples. **Recommendations to others considering SuccessCOACHING:** Perfect for building a good base for your CSM career and closing possible gaps. **What problems is SuccessCOACHING solving and how is that benefiting you?** The course modules gave me a good overview and insight into the relevant CSM mechanisms. Gaps were quickly filled and, with the help of the test questions, were well communicated and promptly internalized. The structure of the individual levels was easy to consume and logically structured. The content of the individual modules was focused on what was relevant and not overloaded. My motivation was high to obtain all certifications and benefit from all the learnings. My customers will benefit from a better customer journey. ### 5. SuccessCoaching helped me onboard as a CSM at a Fintech company **Rating:** 4.0/5.0 stars **Reviewed by:** Dave B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** I like SuccessCoaching's approach to learning. The modules that I ran through alongside my newjoiner colleagues was easy, straightforward and also a great way to learn together. **What do you dislike about SuccessCOACHING?** I like most things about SuccessCoaching, but I believe the live calls could be better - more diverse speakers, more interaction with the constituents of the call, and maybe more targeted on a topic to fintech. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching has been beneficial to helping me establish myself as a CSM at a fintech company. It provided me with the framework necessary to outperform in my role to become a leader on the team. ### 6. Corporate Security Investigator **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about SuccessCOACHING?** Self paced was key for consuming the content. **What do you dislike about SuccessCOACHING?** Nothing! It was well done and had great examples. **Recommendations to others considering SuccessCOACHING:** Set yourself on a schedule to keep the pace and obsorb the information. **What problems is SuccessCOACHING solving and how is that benefiting you?** It's provided us a "customer first" mindset when managing high level investigations with multiple stakeholders. ### 7. Thorough program, high level industry standards **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Associate Technical Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about SuccessCOACHING?** Very approachable, comprehensive, and the resources you come away with keep on giving. **What do you dislike about SuccessCOACHING?** I wish there was a mobile option! This would offer a chance to listen better on the go - commute, walking, etc. **Recommendations to others considering SuccessCOACHING:** Do it! It will round out your training and level up you and your department. **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping round out my training and serving as an Authenticator for my eligibility in job search ### 8. SuccessCoaching Grew my Knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie G. | Cisco Sr Brand Manager - GOV, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** I like that I was able to take a self paced type of learning. This way I was able to go through the course when it worked best for me. **What do you dislike about SuccessCOACHING?** There really wasn't anything that I disliked about Success Coaching. All of the resources are great and useful. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching was very beneficial for me because even though I've been a success coach for a while, there were still fundamental ideas that I needed to brush up on to be the most effective success coach. The training has helped me fill gaps and has broadened my knowledge. ### 9. A nice online platform to increase knowledge about customer success **Rating:** 4.5/5.0 stars **Reviewed by:** Maurice v. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about SuccessCOACHING?** You can get certified in the field of customer success **What do you dislike about SuccessCOACHING?** It could have more video's with people presnting instead of audio only **Recommendations to others considering SuccessCOACHING:** If you want to get certified in customer success successcoaching really provides **What problems is SuccessCOACHING solving and how is that benefiting you?** It helps me gaining knowledge with the fundamentals of customer success but also provides frameworks to apply the knowledge in practice ### 10. Very well structured materials. easy going, and interactive. **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandru Traian M. | Consultant/Auditor with a strong focus on cloud services/transformation at ISSI, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SuccessCOACHING?** YOu get the modules so you choose the depth of the knowledge you are interested in and you also get a certificate which proves you not aomly take the course but also completed the exam afterwards. **What do you dislike about SuccessCOACHING?** Maybe would be neven more interesting to see some demonstration of te concepts in a video amnner/ examples of situations customer confront with when CSM was involved/required. **What problems is SuccessCOACHING solving and how is that benefiting you?** Introduction to Customer Success Management from a professional perspective. There is very detailed information both on the theoretical part / methodology but also on the practical side /with lots of examples. ### 11. Very Informative training and helpful course **Rating:** 5.0/5.0 stars **Reviewed by:** Fatemeh E. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SuccessCOACHING?** As someone who is currently working in the client success field, I learned a lot from this course. I could build my skills to better manage my portfolio and use the tips from this course in my day-to-day tasks. **What do you dislike about SuccessCOACHING?** So far I like all the content, some content could be shorter and some could be more extensive. **Recommendations to others considering SuccessCOACHING:** I would recommend everyone in the CS field take this course. It has a great impact on your personal and professional knowledge and is very beneficial to add to your resume. **What problems is SuccessCOACHING solving and how is that benefiting you?** Time management, Portfolio management, Portfolio segmentation ### 12. Training to become a better CSM **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** A suggestion or tool is provided for most problems that could occur in the CSM role. It will be helpful in the future to have a toolbox to explore to overcome any issues. **What do you dislike about SuccessCOACHING?** The length of training seems unnecessary and could be condensed. **Recommendations to others considering SuccessCOACHING:** Do not become overwhelmed by the levels that are to be completed. Instead take one step at a time and enjoy the training. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING provides the necessary context to understand Customer Success more formally. There is structure and tools throughout the program to help overcome issues and even create career growth. ### 13. I really enjoy the in depth modules and easy to understand format **Rating:** 5.0/5.0 stars **Reviewed by:** Max R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** I really enjoy the format and segmentation throughout the modules. I thought it was quite digestible and easy to understand material. I am also keen on the way material is explained. **What do you dislike about SuccessCOACHING?** I thought the cadence of the speakers in the videos was quite boring and slow, I had to speed up every video. Other than that I thought everything was put together nicely. **Recommendations to others considering SuccessCOACHING:** Definitely found this really helpful! **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING is solving a multitude of problems that CSM's are going to face and provided tools to combat these issues without a second thought. I really enjoy SuccessCOACHING. ### 14. SuccessCOACHING is an amazing platform for Customer Success Manager Learning **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about SuccessCOACHING?** The best part about SuccessCOACHING is the ability to learn at my own pace with interactive modules and content relevant to the industry. The course is well-organized and easy to navigate, with actionable steps to develop a customer success strategy. End-of-the-course notes are super helpful in summarizing the entire topic and attempting the test. **What do you dislike about SuccessCOACHING?** For some modules, the Audio iow and disturbance in the background. While attempting the test at the end of some modules, sometimes the page would freeze, which also happened in the final test. **What problems is SuccessCOACHING solving and how is that benefiting you?** Helping in identifying gaps, improving knowledge through training and developing skillsets required for Customer Success roles ### 15. Excellent Course! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** It is easy to follow along and learn at a rate that seems palatable for almost any educational level, even if you have no prior understanding of CS. Rick Adams, the primary instructor, was excellent at providing examples that correlate directly to CSM core learning principles. **What do you dislike about SuccessCOACHING?** Only a very minor tech issue with the volume. When a different instructor took over for two of the lessons, the volume increased greatly without adjusting the volume. **Recommendations to others considering SuccessCOACHING:** If you're looking to learn the basics of Customer Success, do not hesitate to take a chance on Certified Customer Success Manager course, Level 1. I had a coupon code that allowed me to take the course at a discount so the value was definitely worth it. **What problems is SuccessCOACHING solving and how is that benefiting you?** Highly recommend this course for anyone starting to understand the basics of CSM, regardless of background or prior experience with customer success! ### 16. Customer's needs come first **Rating:** 5.0/5.0 stars **Reviewed by:** Mohan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SuccessCOACHING?** Doing our due diligence before we approach customers and, despite doing all that, hearing customers' needs before is a standout thing I have liked from this coaching. **What do you dislike about SuccessCOACHING?** The course outline has many repetitions in all the modules, which could have been avoided because they were very disengaging and distracting. Also, more relevant examples concerning our day to work could have been helpful. **What problems is SuccessCOACHING solving and how is that benefiting you?** It helped the team relate more closely to what customer needs than what information they have to provide to the customers. This helped the team's performance, raising a bar in business performance as well. ### 17. The CCSM training I attended was very useful for my next steps in my career! **Rating:** 5.0/5.0 stars **Reviewed by:** Ad O. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** I like the way the training was provided; using videos accompanied by practices. This way I could use the theory directly in practice. With other self-paced training this is not the case. **What do you dislike about SuccessCOACHING?** Sometimes the pace was too slow, but that was easily solved using the possibility to increase the pace. **Recommendations to others considering SuccessCOACHING:** Try to do the pre-assessment seriously, because that confirms your knowledge upfront. **What problems is SuccessCOACHING solving and how is that benefiting you?** I needed the expertise to reach our business goals and certification for both my company and personal use. I found out that it helped me solve some practical problems. ### 18. Key takaways I took away were to how to deal with all types of customers, analytical/story tellers **Rating:** 5.0/5.0 stars **Reviewed by:** Katy M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SuccessCOACHING?** Giving us real examples and worksheets to put the theory into practice **What do you dislike about SuccessCOACHING?** The worksheets were given to you at the end of the modules and I would have found it helpful to have the worksheets at the beginning so I could have a better visual of how to attack the practice element of the module **Recommendations to others considering SuccessCOACHING:** If you are in a success role, then this will help you be an expert in your field **What problems is SuccessCOACHING solving and how is that benefiting you?** It showed me how to combat challenges and objection handle in a more productive effecient way. ### 19. The course is very clear and very enlightening **Rating:** 5.0/5.0 stars **Reviewed by:** Florisvaldo P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about SuccessCOACHING?** I liked the very didactic training model The qualities I liked are clarity, friendliness of the instructor, clear and objective topics. I don't know how the competitor of this course works. **What do you dislike about SuccessCOACHING?** Translate by voice 97 / 5,000 Translation results Translation result in my case the translation could be in the audio of my Portuguese language as well. it would be much easier. **Recommendations to others considering SuccessCOACHING:** put audio in other languages like portuguese too **What problems is SuccessCOACHING solving and how is that benefiting you?** I now understand how the csm position relationship works and how to better integrate with my clients. Yes, I am quite proactive after the course Yes, my work performance has increased ### 20. Easy format to follow **Rating:** 4.5/5.0 stars **Reviewed by:** Dori M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SuccessCOACHING?** The succinct format and thoughtful activities that are presented to the user. They make learning the material from an online course very ser friendly and interactive. **What do you dislike about SuccessCOACHING?** At this time, I cannot think of anything I do not enjoy about the application. **What problems is SuccessCOACHING solving and how is that benefiting you?** Providing additional insight and coaching to enhance my current skill set. There are insightful activities to build the user's current knowledge base in an easy-to-use format. ### 21. I am very happy I took this course **Rating:** 3.5/5.0 stars **Reviewed by:** Vasileios T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about SuccessCOACHING?** The modules are all very relevant. I also love the fact that there are exercises in the end, not just theory - you get to apply and practice what you've learned. **What do you dislike about SuccessCOACHING?** Some of the video explanations were a bit too long. I believe some of them could use some editing to make them shorter and still convey the necessary information. **What problems is SuccessCOACHING solving and how is that benefiting you?** Our team is transitioning from customer support to customer success and the course helped fill in the gaps in my skillset. I am glad our team decided to take it. ### 22. Valuable help for advancing in your career **Rating:** 5.0/5.0 stars **Reviewed by:** Fillia S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** The platform is very intuitive and fun to use, the content is motivational and there is always something new added. The instructors have a lot of experience and share their career stories **What do you dislike about SuccessCOACHING?** The only downside I could think of was the number of promotional emails, which sometimes had little relevance to my interest and my use of the platform and were somewhat overwhelming. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccesCOACHING helped me in my transition to a new role within my company, with a lot of engaging material like videos, interactive workshops, exercises, and eventually, a certification. ### 23. Success Coaching Training **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SuccessCOACHING?** I liked the format and test questions to judge how well I understood the concepts. **What do you dislike about SuccessCOACHING?** I thought the tone and pace of the videos were a little slow and could cause me to be distracted. **Recommendations to others considering SuccessCOACHING:** Use this as a way to train your teams on the basics of the CSM dept. **What problems is SuccessCOACHING solving and how is that benefiting you?** I was looking for a standard training for CSM's in the industry. This training was the ticket. Easy to understand and follow and great for whole teams. This training helped to remind me of the basics, and I will be doing more advanced training soon. ### 24. Successful Coaching **Rating:** 5.0/5.0 stars **Reviewed by:** Nissi Emelya P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about SuccessCOACHING?** The reviews and tests in SUCCESS coaching was helpful to make a summary of the concept and adapt the best customer ways in handling the customers . And the best part is the examples and scenarios **What do you dislike about SuccessCOACHING?** Cannot mention any dislikes about Success Coaching in specific. It was very helpful and looking forward for more training provided by SuccessCOACHING. Thank you **Recommendations to others considering SuccessCOACHING:** Looking forward for more trainings **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching was very helpful for the team and myself in handling the critical customer issues. It helped to understand and have an overview on how the onboarding process works ### 25. Great Course for those entering the CSM Space **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about SuccessCOACHING?** The content was engaging, provided real-world examples, and was reinforced with knowledge assessments throughout. I felt confident in the material after I took each course. **What do you dislike about SuccessCOACHING?** There was not much I disliked about SuccessCoaching. **Recommendations to others considering SuccessCOACHING:** I would recommend this course to anyone who is entering the Customer Success space, is thinking of a career transition, or wants a foundational course for their early Customer Success career. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is a tremendous course that provides a great overview on the Customer Success space. The modules cover a wide breadth of topics and lay the foundation for long term Customer Success. ### 26. Would definitely recommend Lvl1 for new CSMs **Rating:** 4.5/5.0 stars **Reviewed by:** Dan D. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** Its allowed me to become a better CSM and I can't wait to improve further with Level 2 (recently purchased) **What do you dislike about SuccessCOACHING?** I would suggest this course for someone with 0-9 months experience. I felt some areas didn't add value, but thats due to already studying it on my part and is the reason why I purchased Lvl2 **Recommendations to others considering SuccessCOACHING:** If you're new into your Customer Success journey, I would definitely recommend. **What problems is SuccessCOACHING solving and how is that benefiting you?** The level 1 successcoaching course helped me fill gaps in my knowledge from my first year as a CSM and supported other areas. ### 27. Convenient and Informative Certificate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about SuccessCOACHING?** The modules and that everything is online **What do you dislike about SuccessCOACHING?** Not many people are familiar with the digital certificate badges **Recommendations to others considering SuccessCOACHING:** Try it! **What problems is SuccessCOACHING solving and how is that benefiting you?** Ease of getting a digital certified badge ### 28. I’ve implemented the teachings of SuccessCOACHING into my daily routine **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** One of my favorite things about this product is that that it takes a lot of the guess work out of what we are trying to accomplish with great steps to get there. **What do you dislike about SuccessCOACHING?** I wish there was an app for devices to easily learn on the go. **Recommendations to others considering SuccessCOACHING:** If you are lost, look no further. This is a great tool to have for anything and al CSM. **What problems is SuccessCOACHING solving and how is that benefiting you?** Being with a startup and not having many plans in place to gauge our users and their health we have found that the teachings have been so useful to what we do at our company! ### 29. Smooth Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Prem E. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about SuccessCOACHING?** The structure of all the topics is amazing **What do you dislike about SuccessCOACHING?** I do not think anything specific but may be the price can be reduced for the first timers. **Recommendations to others considering SuccessCOACHING:** I highly recommend SuccessCoaching to all the customer success first-timers as it is structured and in detail **What problems is SuccessCOACHING solving and how is that benefiting you?** It helps solve the knowledge gaps in customer success aspects, which is more industry-specific. ### 30. My provider was very engaged for my Customer Success course **Rating:** 4.5/5.0 stars **Reviewed by:** Olga K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SuccessCOACHING?** Engagement from the instructor and assignments in break rooms with other attendees, interactive sessions and group discussions, review of real life examples and companies **What do you dislike about SuccessCOACHING?** Sometimes sessions were not balanced when it comes to focus times. One day we would have to cover 6 modules and another day just 1 which made it complicated in terms of work/life balance **What problems is SuccessCOACHING solving and how is that benefiting you?** Engagement with my customers and ability to have strategic and pro active business reviews and meetings. The course helped me to ficus with my clients on long term goals rather than short term. ### 31. Thought provoking and transferrable knowledge **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Customer Solutions Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about SuccessCOACHING?** The use of case studies and real life experiences add real value to the training as it allows you to visualise the impact **What do you dislike about SuccessCOACHING?** Everything has been positive to date I like that you can follow at your own pace **Recommendations to others considering SuccessCOACHING:** The course is well paced but you can follow the sessions at your own pace so i'd suggest protecting time to follow each section without distractions if possible **What problems is SuccessCOACHING solving and how is that benefiting you?** It is helping me to identify how to create a partnership approach with clients which will help create value for the customer ### 32. Great Course for an intro to CS basics **Rating:** 4.0/5.0 stars **Reviewed by:** Leslie L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SuccessCOACHING?** Actionable exercises at the end of each module Short videos **What do you dislike about SuccessCOACHING?** I think will be a good idea to include more interactive exercises and slides. Just watching the video can be a bit boring sometimes. **Recommendations to others considering SuccessCOACHING:** I think this certification is great if you are starting in the CS world and want to know the basics **What problems is SuccessCOACHING solving and how is that benefiting you?** We have been using Success coach to train our teams in the basics of CS. So dar has been quite good. Most modules include a practical exercise which you can use to put in the context of your company. ### 33. Foundational CS Knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about SuccessCOACHING?** SuccessCoaching does a great job with providing mini quizzes and activities during the modules to ensure you are grasping the material and are prepared for the final exam. **What do you dislike about SuccessCOACHING?** The videos are not very engaging because they are mostly audio. If there were more content on the slides or interactive modules, that would provide more engagement and keep my attention. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching is helping both seasoned and newer CS professionals with the necessary foundational knowledge of what it means to be a CSM. Regardless of company or industry, there is something for everyone to learn. ### 34. Great exprerience **Rating:** 4.0/5.0 stars **Reviewed by:** Wiam E. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about SuccessCOACHING?** The Canvas provided, I could use them to organize my daily work and support my customers in an efficient way. **What do you dislike about SuccessCOACHING?** Some of the info was repetition from other parts of the training **Recommendations to others considering SuccessCOACHING:** I would strongly recommend Success Coaching to pCS professionals. our whole team was quite satisfied and learn a lot through this training. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success coaching provides in-demand skills from CS industry experts in the skills and behaviors that Customer Success professionals need to possess at every stage of their career in order to excel. ### 35. Great courses, for all CSMs and with free resources **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy B. | Customer success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** It is self paced with lots of time to complete for busy individuals **What do you dislike about SuccessCOACHING?** The courses can sometimes feel too long and completing a review at the end of each unit in the course can feel repetitive **Recommendations to others considering SuccessCOACHING:** Great way to self access and grow your CSM tool kit **What problems is SuccessCOACHING solving and how is that benefiting you?** For my team and I SuccesCoaching helped us not only access our skills but also build, develop and align around process and strategy in the team and with our clients. We were able to Identify gaps on personal and team levels, and it also gave us tools to close those gaps. ### 36. Great materials **Rating:** 5.0/5.0 stars **Reviewed by:** Netanel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about SuccessCOACHING?** The level of knowledge SuccessCoaching is endless, there's never a time where i couldn't find something I needed and there didn't have an answer for. **What do you dislike about SuccessCOACHING?** I couldn't think of a dislike about SuccessCoaching **Recommendations to others considering SuccessCOACHING:** If you haven't already seen their site or use their materials you should definitely check it out, you will not regret it. **What problems is SuccessCOACHING solving and how is that benefiting you?** Basic and advanced knowledge that otherwise I would likely not have or would take time to learn. In addition, the program provides awesome material to use for our basic operations ### 37. Great General information! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2023 **What do you like best about SuccessCOACHING?** I liked all of the resources they shared! **What do you dislike about SuccessCOACHING?** The videos could have been a bit more engaging. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING provided a great introductory corse that went over key points that would allow anyone to break into CS. ### 38. Great online Coaching with input for every level of Success Managers **Rating:** 5.0/5.0 stars **Reviewed by:** Franziska U. | Senior Projekt Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about SuccessCOACHING?** The very useful templates, the chance to do it your speed and to always be able to go back to different levels and videos, shareable workbooks etc. **What do you dislike about SuccessCOACHING?** mhhh hard to say. I recommended it to my whole team- so I guess nothing :) **Recommendations to others considering SuccessCOACHING:** Do the course :) **What problems is SuccessCOACHING solving and how is that benefiting you?** Success Coaching is addressing Success Managers at every level by giving them valueable insights in many aspects of Customer Success Management. We took a lot of approaches from the training and applied it to our business needs. ### 39. My Ticket Into CS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SuccessCOACHING?** The resources given at the end of each chapter are invaluable. I can only imagine how much time I would have needed to build a success canvas, success plan, and time budgeting template from scratch. **What do you dislike about SuccessCOACHING?** I only wished the videos had closed captions for times when I couldn't listen to the audio. I'm sure others could appreciate having these captions in other languages as well. **Recommendations to others considering SuccessCOACHING:** This is a great program to give you an overview of working in customer success asking with plenty of veteran tricks you might not have access to without industry contacts or years of experience. **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCoaching helped me solve for what frameworks, ideologies, habits, and decisions I needed to make to be a productive customer success manager. Going through this program helped me land my first job in the industry. ### 40. Range of Learning Opportunities **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SuccessCOACHING?** I like that there are additional learning opportunities besides just the modules. I've attended or watched quite a few of the webinars and roundtables. **What do you dislike about SuccessCOACHING?** Some of the sound quality on a few of the videos were low quality. **Recommendations to others considering SuccessCOACHING:** It's a great addition to internal onboarding and an opportunity to create cohorts of learners & leaders. **What problems is SuccessCOACHING solving and how is that benefiting you?** CSMs at my company are all completing Level 1 and debriefing in our own internal cohorts. We consume the content on our own, then debrief together. It's creating a levelset for all CSMs no matter the time of our individual onboardings. ### 41. Found it really helpful, practical and useful **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SuccessCOACHING?** The language is simple, the videos are not very long and the content is useful and precise **What do you dislike about SuccessCOACHING?** Nothing as such. I did not find anything which was not useful **Recommendations to others considering SuccessCOACHING:** Take the course and be immersed in the videos etc they have a lot of useful content **What problems is SuccessCOACHING solving and how is that benefiting you?** We are setting up a new and refined CS process within the org and these certifications really helped. We now have tools in place at various steps in the CS process and it has shown results to our customers as well ### 42. Great course with nice suggestions **Rating:** 5.0/5.0 stars **Reviewed by:** Yuan Heng L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about SuccessCOACHING?** Provide the suggestion and technics to deal with the customer in many different scenarios **What do you dislike about SuccessCOACHING?** The final exam contains some trick questions. In addition, it took us many weeks to complete the whole course, and did not have a review session prior to the final exam **Recommendations to others considering SuccessCOACHING:** I would suggest not waiting too long to finish a course. Otherwise, you might not be able to remember what you have learned several weeks ago **What problems is SuccessCOACHING solving and how is that benefiting you?** It helps us understand the view of the customer views and also how to collaborate with different team within our organization ### 43. A fun way to get better a managing customer success! **Rating:** 4.5/5.0 stars **Reviewed by:** adrian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SuccessCOACHING?** It was easy and the the call at the end of every other week really helped cement the learnings. **What do you dislike about SuccessCOACHING?** Some of the videos were really long and hard to get through when having a busy week or day. **What problems is SuccessCOACHING solving and how is that benefiting you?** They are making me a stronger CSM! ### 44. Excellent for any level CSM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2023 **What do you like best about SuccessCOACHING?** I like that it's self-paced and immediately applicable. **What do you dislike about SuccessCOACHING?** There are a few tweaks to the flow of things that would make the courses more efficient. **Recommendations to others considering SuccessCOACHING:** If you want to grow in every aspect of being a CSM, I'd highly recommend the course. **What problems is SuccessCOACHING solving and how is that benefiting you?** I've been a CSM for 5 years and really was looking for new ideas, fresh perspectives and that's what I found with SuccessCoaching. ### 45. Very good training **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about SuccessCOACHING?** Slidedesk are clear with simple explanation. **What do you dislike about SuccessCOACHING?** All slidesdeck are not subtitle in French so the training take more time to be sure to well undesrtand everyt topics. **Recommendations to others considering SuccessCOACHING:** I recommend SuccessCoaching all documentation is very useful and helpful in your day to day business, and allow you to implement a customer success approach in your company. **What problems is SuccessCOACHING solving and how is that benefiting you?** I've need to obtain a Level 1 and 2 accreditation to obtain a certification CCSM to work with one of our partner which deploy Customer Success approach. This accreditation allow me to have a better understanding of customers expectations. ### 46. Very useful classes **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey L. | Customer Success Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about SuccessCOACHING?** The topics covered are relevant things that are experienced frequently. The videos are easy to follow, and the strategies they provide have concrete steps to take. **What do you dislike about SuccessCOACHING?** Most of the courses seem to have been designed to be watched in a classroom setting and not a personal setting. There are long sections for group and classwork that need to be skipped. **What problems is SuccessCOACHING solving and how is that benefiting you?** Success COACHING is a great introduction to general challenges in the industry and practical strategies to tackle them. The courses are all relevant and informative. ### 47. Great program! **Rating:** 4.0/5.0 stars **Reviewed by:** Robert S. W. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about SuccessCOACHING?** I liked the way the program was structured. **What do you dislike about SuccessCOACHING?** Can't think of anything I disliked about itt **What problems is SuccessCOACHING solving and how is that benefiting you?** SuccessCOACHING has created a program that is both engaging and informative. Well thought out lessons deliver high quality content to users and make the learning process easy. ### 48. Very helpful and informative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about SuccessCOACHING?** The ease of the videos and handouts. The pace of the instructors was perfect for notetaking and comprehension. **What do you dislike about SuccessCOACHING?** Some of the instructors were easier to listen to and had more engaging voices. It would be nice if there was consistency in the voices. **Recommendations to others considering SuccessCOACHING:** Take notes! It helped me a ton when taking the exam at the end. **What problems is SuccessCOACHING solving and how is that benefiting you?** I'm new to my CS role and appreciated the information and skills I got from completing the Level 1 training. I'm really excited to see what I will learn in the Level 2 certification. ### 49. CSM Best Practices **Rating:** 4.5/5.0 stars **Reviewed by:** Jenn T. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about SuccessCOACHING?** The self-paced format and knowledge checks throughout the modules helped me grasp all the content. I also really appreciated being able to save the workbooks and slide PDFs from each course. **What do you dislike about SuccessCOACHING?** Some of the videos were a little long for my liking. **Recommendations to others considering SuccessCOACHING:** I think this program is a must for any new CSM! **What problems is SuccessCOACHING solving and how is that benefiting you?** I've been a CSM for a while, but this course brought me back to the basics. I've incorporated several tools into my daily routine. SuccessCoaching is the solid foundation every CSM team needs! ### 50. Easy learning and great lessons **Rating:** 5.0/5.0 stars **Reviewed by:** Leishla P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about SuccessCOACHING?** I can take the lessons on my time, there is no limit on review. **What do you dislike about SuccessCOACHING?** Initially it scared my the amoiunt of lessons per level but I understood the purpose of them **Recommendations to others considering SuccessCOACHING:** Take your time and really get into the lessons. **What problems is SuccessCOACHING solving and how is that benefiting you?** Cotinued learning, I'm progresing in the field I've chosen without compromising my time and schedule. ## SuccessCOACHING Discussions - [Could I have a discount to be able to buy the level 3 certificate?](https://www.g2.com/discussions/could-i-have-a-discount-to-be-able-to-buy-the-level-3-certificate) - 1 comment, 1 upvote - [Will CCSM ever evolve into a Certified Customer Success Leadership program? If so, when?](https://www.g2.com/discussions/30980-will-ccsm-ever-evolve-into-a-certified-customer-success-leadership-program-if-so-when) - 1 comment, 1 upvote - [View SuccessCOACHING pricing details and edition comparison](https://www.g2.com/products/successcoaching/reviews?page=10§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+22%3A07%3A45+-0500&secure%5Bsession_id%5D=6ba4a8f2-7d38-494e-8be4-a44a86460214&secure%5Btoken%5D=573f5bdd4b95dbabeceb872798cfb31612a8b102b28f1e3ceec6fb8a9ba69910&format=llm_user) ## SuccessCOACHING Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SuccessCOACHING Alternatives - [Winning by Design](https://www.g2.com/products/winning-by-design/reviews) - 4.8/5.0 (765 reviews) - [Hone](https://www.g2.com/products/honehq/reviews) - 4.6/5.0 (295 reviews) - [JB Sales](https://www.g2.com/products/jb-sales/reviews) - 4.8/5.0 (413 reviews)