It's purpose built. It's not trying to be everything to everybody. If a customer's charge doesn't go through - send them messages. If their card is going to expire - send them messages. If they pay for something, send them a receipt. If a charge is coming up, send them a message. The long and the short of it is that it comes down to results. We used to spend many hours every month chasing down customers with failed charges - and we were never pre-emptive with expiring cards. We now spend very little time chasing customers on billing. And their bills get paid. Period. We also like the Zapier integration and the ability to cc us on messages. Review collected by and hosted on G2.com.
The UX is a bit confusing. You have to go to one spot to enable functions, and then a different spot to configure them, and perhaps even another spot to customize messaging. Also, there's not one consolidated page to quickly manage ALL outstanding invoices from. Lastly, the URL you provide to customers to update their cards isn't incredibly aesthetic (or secure?) and shows both your stunning ID and the stripe ID of the customer within the URI. Review collected by and hosted on G2.com.
