Studio Creatio Reviews & Product Details

Take time and specialists to understand the needs of the company. There are a lot of functions of the system to be configured and set up. The more time you get at the beginning, the less time you spend in the process. Review collected by and hosted on G2.com.

Creatio helps us to manage customer service operations. The no-code technology enables extensive customization options to tailor processes to the company's requirements. For example, we created custom case management workflows to process customer requests. In addition, system integration with website, chat, email, and telephony ensures omnichannel customer communication, and the chatbot helps us promptly stay in touch with customers and respond to common inquiries efficiently. Review collected by and hosted on G2.com.

good platform for business processes automation Review collected by and hosted on G2.com.

The system registers user tickets from multiple channels, including a self-service portal, email, calls, etc. The system automatically categorizes and processes visas thanks to the custom case management workflows. Creatio also allowed us to implement SLA for all the helpdesk services. We consider using the platform to automate customer service operations – manage cases, requests for repair services, and consultation. Review collected by and hosted on G2.com.

By implementing Creatio, we received unlimited resources for the effortless building of configurative solutions without heavy IT support. We developed workflows that are fully tailored to our requirements. Creatio helps us manage product-related processes, efficiently handle sales and customer onboarding, run marketing campaigns. We are also utilizing the Creatio self-service portal to manage employee requests. The system helped us reduce manual workload and increase the speed of customer onboarding by 15%. Review collected by and hosted on G2.com.

We’ve been using Creatio for more than a year and have so far implemented multiple customer-facing processes from lead management to customer onboarding. We also built custom workflows to manage the company products. Creatio enabled us with an electronic archive to store a vast amount of documentation, and through integration with Get ID we have all the materials verified. By being a single source of information, Creatio gave us data consistency and operations transparency. The low-code technology allowed for fast and easy system deployment and provided the ability to improve processes on the fly without external support. Review collected by and hosted on G2.com.

Aligning Creatio with our new business processes Review collected by and hosted on G2.com.

Creatio platform is a centralized solution we use company-wide. With low-code tools that the platform provides, our business users develop custom solutions that solve our specific business challenges. We’ve already automated sales and marketing processes, and are going to leverage the service module Creatio provides. The software helped us achieve data transparency and increase employee productivity so I can definitely recommend it to organizations that need to automate multiple processes at speed and scale. Review collected by and hosted on G2.com.

Prior to deployment we used several disconnected tools, so we couldn't efficiently track sales process, struggled with analytics and building reports. Creatio provided us with a unified digital workplace by integrating with existing solutions. Thanks to the platform we have an automated, transparent sales process, and real-time analytics that helps us operate effectively. The role-based access management ensures data security as we use the system in multiple offices. Adopting Creatio, we fully embraced digital transformation. Review collected by and hosted on G2.com.

Creatio platform provided us with all the necessary tools to create a unified digital environment for our key business processes. We could incorporate a unique methodology for the new product development and implement this complex process thanks to Creatio’s low-code technology. With this process in place we shortened the product development cycle and increased operational efficiency. Adopting ITIL best practices, we automated internal service helpdesk and provide effective support to our employees. Review collected by and hosted on G2.com.

Compilation takes time while configuring Review collected by and hosted on G2.com.