Stripe Payments Pros and Cons

Initially, Stripe offered more functionality compared to alternatives, with built-in credit card processing and comprehensive API documentation. Review collected by and hosted on G2.com.

Their API fails constantly, causing subscription renewals to fail. These failures happen either due to API glitches or because customer banks flag Stripe transactions as fraudulent. When these issues occur, Stripe simply redirects us to the customers' banks instead of handling the problem themselves, despite us paying them a percentage specifically for handling payment processing. When I point out that we're paying them a percentage to solve these issues, they just respond with BS and internal policies. Meanwhile, we're losing clients due to these problems they refuse to address.

Their handling of disputes is another major issue. When customers dispute charges through their banks, even with all proper documentation (Terms of Service, refund policies with customer acceptance proof, and customer activity logs), Stripe provides no real support. This contrasts sharply with PayPal, where all payments were covered by their insurance as long as you provided supporting documents.

While Stripe's support responds within minutes, their assistance is worthless. Review collected by and hosted on G2.com.

Easy to set up and start using. The payment system is actively evolving and introducing many innovative services that are convenient for businesses, aiming to create a one-stop solution. Review collected by and hosted on G2.com.

They can block your account without providing any explanation, and in such cases, technical support does not respond at all. You have no idea why your account was blocked, and there’s nothing you can do about it. This results in financial losses and disrupts all work processes.

I recommend connecting an additional payment system as a backup in case of a block. We use the fraud prevention service Radar, and since its implementation, account blocks have not occurred anymore. However, it is quite expensive. Review collected by and hosted on G2.com.

It makes it easy to impliment in our platform and are always upgrading their platform. Review collected by and hosted on G2.com.

Managing tax obligations across various Canadian provinces can be complex due to differing tax structures such as HST, GST, PST, and QST. To accurately report and remit taxes, having detailed transaction data that specifies tax components and associated fees for each customer transaction is essential. While Stripe provides tools like payment reports and Stripe Tax for detailed tax reporting, I found the process frustrating. Reports such as itemized and summarized exports or location-specific filings are available but often lack the seamless integration needed for easy access to combined tax and fee data. Additionally, while Stripe Sigma offers the ability to create custom SQL queries for detailed transaction insights, I found it to be buggy and not as intuitive as expected. For a few years, Stripe deposited my Canadian funds into my bank account, and I grouped them as HST, which led to overpaying taxes. When I attempted to break down my earnings by tax structure to rectify this, I realized I couldn’t download a comprehensive document that specified tax details alongside customer transactions and Stripe fees. While Stripe offers separate downloads for tax and fee reports, it lacks a unified solution. The experience highlighted the need for more robust, user-friendly tools to simplify tax reporting and fee tracking. Review collected by and hosted on G2.com.

Automated subscriptions are nice with a variety of payment methods Review collected by and hosted on G2.com.

My experience with Stripe has been incredibly frustrating. My account was suddenly closed due to claims of "unauthorized payments," which were factually incorrect. There were only three transactions involved, all of which were authorized by the customers. Despite providing clear explanations and offering to verify with customer communications, my support tickets were automatically closed, and I received no meaningful follow-ups.

Even worse, my customers’ refunds are now at risk due to this account closure, and there has been no assistance or clarity from Stripe's support team. The responses I did receive felt automated and dismissive, offering no real solutions.

This has severely impacted my business and my customers' trust. I urge Stripe to take complaints and customer support issues more seriously. This level of service is simply unacceptable. Review collected by and hosted on G2.com.

Unlike other payment providers STRIPE gives my clients the option of making payments through AFFIRM or KLARNA while still allowing me to get the full payment up front. I can also add branding that is automatically applied to every payment link or invoice. Customer support is very responsive. Review collected by and hosted on G2.com.

For large $ amounts/payments, 3% or more is a lot for a small business owner to give up per payment collected without having to pass it on to the customer. Review collected by and hosted on G2.com.

It's the best option for increased checkout conversion rates and ux experience and custumer support is fast Review collected by and hosted on G2.com.

They constantly review your account and live website and put it on review so they often limit or ban accounts Review collected by and hosted on G2.com.

Good fraud prevention, integration is simple and the platform is easy to use. If things go well, they're a good solution. Review collected by and hosted on G2.com.

In the early days you had an account manager, then they grew and decided to cut costs by offshoring support. We are a business turning over 10s of millions and we are shoved into the same support pool as everyone else with woefully trained staff without the commercial understanding to provide adequate support. Review collected by and hosted on G2.com.

Works internationally

Suppoerted by all banks

Trusted by Clients

Easy to use

Great Support Review collected by and hosted on G2.com.

Payments cut and charges can be deducted

Charge back by US clients always wins, it should be checked cautiously Review collected by and hosted on G2.com.

Stripe makes it easy to not only implement but also to use. The integration that is available with multiple online applications makes them to the goto for accepting payments online. The times I have had to contact their customer support they have been very helpful. Review collected by and hosted on G2.com.

I wish that they offered some further customization with their online invoices so I did not have to 100% rely on a 3rd party for this part of it. Review collected by and hosted on G2.com.

Really easy to create new billing products and spin up new payment pages Review collected by and hosted on G2.com.

I don't like that we still pay processing fees for refunds - doesn't make a lot of sense when the variable cost is so low Review collected by and hosted on G2.com.