How professional and easy it is to use. Its a nice easy flow. Review collected by and hosted on G2.com.

The thing I dislike most is getting support from Stonly. I have reached out via email a few times, and it usually takes 1-2 days for them to get back to me, so I have to wait. It would be nice to have a customer service number to call. Review collected by and hosted on G2.com.

I love how one can use the platform to create digital manuals and other virtual books. It's beneficial for the clients to have one archive that can be actualized in real time. Review collected by and hosted on G2.com.

The only problem is that the platform is not so practical to use on cell phones, but it will be perfect when it changes. Review collected by and hosted on G2.com.

The UI is easy to understand and I was able to test all of the features using their plugin without affecting our live site or needing our tech team to install anything until we were ready.

The support is really quick and very helpful, although the self-service guides do cover everything. Review collected by and hosted on G2.com.

It's a simple platform, and serves our needs. I find estimating the pricing a little bit difficult, and I think the analytics and insights could be developed further, but for a cost-effective simple and quick-to-implement solution it definitely has all the key features for a good onboarding flow, and user education tooltips. Review collected by and hosted on G2.com.

Managing a knowledge base for our users is very handful.

What we like most is how easy it is to keep it up to date.

Super helpful and available customer success management team. Review collected by and hosted on G2.com.

No downside but I'd like Stonly to launch livechat & chatbot features! Review collected by and hosted on G2.com.

The most helpful part of Stonly is its help system. While I get timely help from customer service, I usually don't need it become their help KB is so good. Compared to others? I've used several and they are more complex but don't delivery the features. Review collected by and hosted on G2.com.

I really haven't run into anything to dislike yet. Everyone who has seen it thinks its great. How could it be better? Using one version for both the tour guide and for the help KB (by optionally supressing images). Review collected by and hosted on G2.com.

How easy the platform is to use. It has been really helpful on our site not only to our Sales Reps, but also our Customers since we have two different sites for them to use. Review collected by and hosted on G2.com.

I wouldn't say I dislike anything. Maybe be able to save as a Draft when you are editing a published Guide. Sometimes the widgets options can be a little tricky to understand how it might work, but you just have to test it and then see how it will appear or how it works. There is a little glitch when going between Widgets, even if you are clicking into a different one it's showing the text of the other widget you were just in. You have to refresh the page to fully load the widget you are in. It would also be cool to see how often they are looked at and used Review collected by and hosted on G2.com.

We chose Stonly because the way guides are done is significantly better. Providing contextual help for our customers directly into our app has been great for us. It also helps us communicate fast with our customers with the ability to add banners. In the future, we plan to transition as much as we can (knowledge base and product tours) to Stonly. Review collected by and hosted on G2.com.

Stonly is still a newer company, so they're adding things like improved Insights to their app. Really, the only downside with Stonly is that they're improving as a startup company, so you have to keep that in mind. However, what they do offer is significantly better than the competition. Review collected by and hosted on G2.com.

A great solution for product adoption and product support.

Great support team, no issue or problem left unsolved. Review collected by and hosted on G2.com.

Missing some complementary features but nothing business-critical (and already being developed by their team). Review collected by and hosted on G2.com.

Stonly is very easy to learn. This is the first time I used it and it is working very well for me and my organization. Review collected by and hosted on G2.com.

I am unable to add other pages or subdomains to the current Stonly account. Or i just dont know how. Review collected by and hosted on G2.com.

The user experience of Stonly is simple, smooth, clear and efficient. It's really easy to understand how their software work and how it can help companies to develop their activities. Also, they are always available to help whenever we're lost. Thank you Stonly team, keep up the good work! Review collected by and hosted on G2.com.

There is still a room for improvements: I would like Stonly to develop their functional offer and make it more robust and complete. Sometimes, we're missing some functionnalities. Review collected by and hosted on G2.com.