---
title: Helpdesk Reviews
meta_title: 'Helpdesk Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 14 reviews by the users' company size, role or industry to
  find out how Helpdesk works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 14
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Helpdesk Reviews
**Vendor:** SteadyPoint  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 14
## About Helpdesk
Founded in 2011, SteadyPoint is a leading Microsoft services provider specialized in SharePoint, Project Server and Office 365 solutions. At SteadyPoint, we help our customers capture the real value of their organization's information and create new value in virtue of new opportunities acknowledged. In 2018 SteadyPoint introduced SteadyPoint Helpdesk: Office 365's best Helpdesk solution. Built to be used by both your internal users AND your clients/vendors/partners, Helpdesk allows you to collect your trouble tickets (on the portal or through email), route them to the appropriate team (through its routing engine), collaborate with others working on them and get detailed reports on these tickets (by using the out of the box reporting tools or exporting the data to Excel). Helpdesk lets you stay on top of new tasks, never miss an activity and meet your deadlines!



## Helpdesk Pros & Cons
**What users like:**

- Users value the **responsive customer support** of Helpdesk, facilitating effective collaboration for ongoing improvements. (1 reviews)
- Users value the **high customizability** of Helpdesk, allowing tailored forms and workflows for diverse departmental needs. (1 reviews)
- Users appreciate the **responsive support team** who promptly addresses needs and enhances the Helpdesk experience. (1 reviews)



- [View Helpdesk pricing details and edition comparison](https://www.g2.com/products/steadypoint-helpdesk/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-13+11%3A43%3A15+-0500&secure%5Bsession_id%5D=c66a7448-a1fe-4a85-ad59-4846c4107db3&secure%5Btoken%5D=32f57eeb2e14fc4fa550206e64cc036c48e4de02bbf9940d09d7dbbae577e56e&format=llm_user)

## Helpdesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Helpdesk Alternatives
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,647 reviews)
  - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews)
  - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews)