STAMP Features
What are the features of STAMP?
Customer Information
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Customer Segments
- Surveys
Predictions
- Upsell Opportunities
Platform
- Reporting & Dashboards
- Data Import & Export Tools
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
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STAMP Categories on G2
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Customer Information
Customer Health Scores | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Provides users a customer-specific score to determine the overall satisfaction of each customer. | 98% (Based on 11 reviews) | |
Customer Monitoring | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team | 95% (Based on 11 reviews) | |
Customer Profiles | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. | 88% (Based on 10 reviews) | |
Playbooks | Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers. | Not enough data | |
Customer Segments | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention. | 95% (Based on 10 reviews) | |
Product Engagement | Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training. | Not enough data | |
Surveys | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. | 94% (Based on 11 reviews) |
Predictions
Churn Risk | Calculates the risk that your customers will not renew or continue using your product or service. | Not enough data | |
Upsell Opportunities | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Discovers and highlights factors that lead to upsell opportunities. | 87% (Based on 10 reviews) | |
Machine Learning | Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information. | Not enough data |
Platform
Reporting & Dashboards | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Access pre-built and custom reports and dashboards for viewing | 97% (Based on 11 reviews) | |
API & Integrations | The number of sources from which the platform can pull customer data and how well those integrations are supported. | Not enough data | |
Data Import & Export Tools | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Ability to input, modify, and extract data from the application in bulk through a structured file. | 88% (Based on 10 reviews) | |
Workflow Capability | Automates everday customer success functions for more efficient and effective day-to-day processes. | Not enough data | |
Notifications | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Set alerts for customer actions in order to respond quickly and proactively. | 97% (Based on 10 reviews) | |
Customization | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. | 88% (Based on 11 reviews) | |
Scalability | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform. | 92% (Based on 11 reviews) | |
Data Security | Based on 10 STAMP reviews and verified by the G2 Product R&D team. The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks. | 100% (Based on 10 reviews) | |
Performance & Reliability | Based on 10 STAMP reviews and verified by the G2 Product R&D team. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. | 100% (Based on 10 reviews) | |
User, Role, and Access Management | Based on 11 STAMP reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 92% (Based on 11 reviews) |
