Stack Overflow Internal Reviews & Product Details

The main benefits I see are:

- familiarity with StackOverflow - everybody knows what it is and how to use it,

- knowledge is not lost in Slack - and the Slack-SOfT integration also helps. Also, the same things are not repeatedly rediscovered, as they're documented,

- compared to static pages of documentation (e.g. Confluence) - the nuggets of knowledge are much more piece-meal, and it's easier to keep them up-to-date (through swarming and reminders about the Content Health review),

- Articles serve the purpose of longer pieces of documentation quite well.

Also, the initial implementation was pretty painless - as always, the biggest challenge was to make the organizational change happen, so the content starts to appear there, and engineers ask questions and search for answers in SOfT first. Review collected by and hosted on G2.com.

The main problem I see is that we didn't really find a way to make SOfT work well for how-to guides, or more structured knowledge - you can have articles, collections, communities and tags, but it all is not really the same.

The biggest problem is finding something you don't know about that even exists. When you have a starting point for the whole documentation, you learn the concepts you need to be aware of. With the question/answer approach, it's not really possible because you don't know that you need to even ask about something or search for a specific question. Review collected by and hosted on G2.com.

What I like best about Stack Overflow for Teams is how effortlessly it helps me find the information I'm looking for. The search functionality, combined with the robust tagging and categorization options, makes locating relevant answers and documentation a breeze. This feature alone has saved me so much time and increased my productivity significantly.

Additionally, the platform encourages a collaborative environment where asking questions and sharing answers is straightforward and engaging, making knowledge sharing within our team seamless and efficient. Review collected by and hosted on G2.com.

One thing I dislike about Stack Overflow for Teams is that using AI features requires an additional payment. It would be great if AI capabilities were included within our current package. Having AI support as part of the standard offering would make the platform even more valuable and accessible for everyone on the team. Review collected by and hosted on G2.com.

I usually find that the answers for the questions are correct, as they are answered by competent people Review collected by and hosted on G2.com.

I dislike the search, it is really hard to find similar question. You'll need to be exact with the wording for it to find similar questions. Review collected by and hosted on G2.com.

It provides a centralized space for sharing knowledge, reducing repeated questions and improving team efficiency. Review collected by and hosted on G2.com.

The search functionality could be more intuitive, and sometimes older answers remain visible despite being outdated. Review collected by and hosted on G2.com.

I like how it's a centralized location where everyone can share the knowledge they have collected over the years to help co-workers resolve issues that they are encountering. Review collected by and hosted on G2.com.

The overall layout and navigation could be more streamlined and even have issues classified and grouped together. Review collected by and hosted on G2.com.

Proper suggestions and upvotes.

Verified answers are always the best Review collected by and hosted on G2.com.

Sometimes too many answers distracts us. It is more meaningful if unrelated answers are removed based on downvotes or some logic. Review collected by and hosted on G2.com.

Great for collaboration, internal knowledge base Review collected by and hosted on G2.com.

Sometimes questions can remain unanswered and "dead". We don't have good governance over this internally but I'm not sure if this is also something SO Teams could help us solve. Review collected by and hosted on G2.com.

1. We can have a single source of truth for questions

2. The Slack integration for easily seeing activity

3. The onboarding partners were super helpful

4. The tag management system is great - I can subscribe to the tags I am interested in

5. Voting is sweet - allows us to look at valid answers Review collected by and hosted on G2.com.

1. There is no ingestion process - so all content needs to be added from scratch. With all the LLM these days, there should be a place to take the Slack content from our relevant Slack channels and at least have semi structured Q&A that we can start from in StackOverflow.

2. The SME concept is good, but it was not a great fit for us

3. Too much gamification for a work platform IMHO with the bronze, silver, gold medals, etc. Review collected by and hosted on G2.com.

I think it shines in its ability to centralize knowledge within an organization. The platform allows easy access to a vast repository of information, ensuring that team members can find answers to their questions quickly without having to search through various channels. The familiar interface, similar to the public Stack Overflow, makes onboarding seamless for developers. I particularly appreciate the tagging and search functionalities, which streamline finding relevant information and ensure that knowledge is well-organized and accessible to everyone. The ability to collaborate and share insights in real time within a private, secure environment also fosters a culture of continuous learning and improvement. Review collected by and hosted on G2.com.

Its pricing model can be a bit steep for smaller teams or startups. The cost may not be justifiable for organizations that are not fully utilizing all its capabilities. Additionally, the platform's reliance on user-generated content means that its value depends heavily on team members' participation. If engagement is low, the knowledge base can quickly become stagnant, leading to outdated or incomplete information. Having more tools to encourage and track team participation would be beneficial, ensuring that the knowledge base remains dynamic and up-to-date. Review collected by and hosted on G2.com.

The way you can just write a question and someone an answer but the entire team can check this question and response any time. Also someone else queue contribute at anytime Review collected by and hosted on G2.com.

Hard to filter some topics, some tags and categories don't filter some topics Review collected by and hosted on G2.com.