--- title: Squaretalk Reviews meta_title: 'Squaretalk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 128 reviews by the users' company size, role or industry to find out how Squaretalk works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 128 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Squaretalk Reviews **Vendor:** Squaretalk **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.8/5.0 **Total Reviews:** 128 ## About Squaretalk Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. ## Squaretalk Pros & Cons **What users like:** - Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly. (21 reviews) - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies. (15 reviews) - Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness. (15 reviews) - Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently. (15 reviews) - Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly. (13 reviews) - Helpful (13 reviews) - Integrations (12 reviews) - Users appreciate the **excellent call quality** of Squaretalk, enhancing communication and productivity during candidate interactions. (11 reviews) - Easy Integration (11 reviews) - Easy Integrations (10 reviews) **What users dislike:** - Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features. (4 reviews) - Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities. (4 reviews) - Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users. (3 reviews) - Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times. (3 reviews) - Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support. (3 reviews) - Users experience **connection delays** during peak times, impacting workflow and overall efficiency with Squaretalk. (3 reviews) - Users face **integration issues** , including slow customer support and challenges with third-party app connections and workflows. (3 reviews) - Lack of Intuitiveness (3 reviews) - Users find the **missing features** in Squaretalk, such as conditional logic and integration options, limiting their experience. (3 reviews) - Setup Difficulty (3 reviews) ## Squaretalk Reviews ### 1. Great Product For My Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Ninja, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Squaretalk?** The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal. **What do you dislike about Squaretalk?** The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group. **What problems is Squaretalk solving and how is that benefiting you?** The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly. **Official Response from Noam Dorokhov:** > Thank you for taking the time to write a review, Amanda! We are glad to hear that you and your team are enjoying Squaretalk and have found it a top-notch platform! We are always looking for ways to make Squaretalk more convenient for managers and agents, so I will pass your recommendations to our product team for future enhancements. Stay tuned! ### 2. A global interactive business communication platform **Rating:** 5.0/5.0 stars **Reviewed by:** Mercy U. | State Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Squaretalk?** It helps us to provide high level, personalised service to our clients. The platform helps to integrate and provide access to multiple business applications. **What do you dislike about Squaretalk?** The fact that they don't have an app of their own. It will be great if that would be taken care of in the future. **What problems is Squaretalk solving and how is that benefiting you?** - Recording and analysing calls - Enhances productivity - We can view caller details and purchase history during each call, record all calls and link them to our CRM. **Official Response from Olivia Panayotova:** > Hello Mercy, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that the platform helps your team deliver personalized service, enhance productivity, and integrate seamlessly with your business applications. It’s great to know that features like call recording and CRM linking are adding real value to your daily operations. We also appreciate your suggestion regarding a mobile app — we’re happy to share that our team is currently working on it to make Squaretalk even more accessible and convenient for our users. Thanks again for your trust and for being part of the Squaretalk community! ### 3. "Squaretalk, a Great Communication Platform" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Squaretalk?** Squaretalk provides a unique communications platform that helps business owners to have a conversation within a group. It is also a good customer relationship management provider. **What do you dislike about Squaretalk?** So far, so good. I didn't encounter any problems using the platform. It is just that the conversation involves more than one client, and the conversation become more transparent to all. **What problems is Squaretalk solving and how is that benefiting you?** Squaretalk can easily connect business owners to one another. It is beneficial to use because it is time saving and easy to use platform. It is applicable to all. **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to share your positive experience with Squaretalk! We’re delighted to know that our communication platform is helping you connect, collaborate, and build stronger relationships efficiently. It’s great to hear that you find it easy to use, time-saving, and beneficial for effective business interactions. Your feedback is greatly appreciated — it inspires us to keep improving and delivering solutions that empower our users every day. Thanks again for choosing Squaretalk! ### 4. Squaretalk Evaluation **Rating:** 4.5/5.0 stars **Reviewed by:** Atiqa H. | Senior Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2022 **What do you like best about Squaretalk?** My experience with Squaretalk has been remarkable. The software is user friendly and eases business communication. The best part about the software is that it is constantly improving and rarely encounter any problem. The call reviewing is also an easy task. This software is highly recommended! Great job team! **What do you dislike about Squaretalk?** Well, I don't remember any such defect in the software. However, I feel that there should be an Android and iOS application. It would be an add-on and the use of software will become easy to access. **What problems is Squaretalk solving and how is that benefiting you?** I have seen the business of my company greatly imrpoving sinces the day we started using the software. Squaretalk is the best software for recording and analyzing calls. **Official Response from Noam Dorokhov:** > Thanks for using Squaretalk and your fantastic feedback, Atiqa! We are happy to hear that you have had a great experience with our software, and we will keep up the excellent work. Kindly reach out to our team anytime if you need any assistance or want to share any suggestions or feedback. ### 5. Remarkable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Squaretalk?** What I like about the software is that it's user friendly, I maybe encounter problems but that's very rare. I would recommend it to my network. **What do you dislike about Squaretalk?** I believe there are still rooms for improvement. **What problems is Squaretalk solving and how is that benefiting you?** It helps the team interconnected and organized. **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to leave such a positive review! We’re delighted to hear that you find Squaretalk user-friendly and reliable, and that it helps your team stay connected and organized. It’s wonderful to know you’d recommend it to your network — feedback like yours truly means a lot to us. We appreciate your note about ongoing improvements — we’re always working to make the platform even better for our users. Thanks again for choosing Squaretalk! ### 6. Low price High results **Rating:** 5.0/5.0 stars **Reviewed by:** Joao T. | Senior Process Specialist in SAP-ERP, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Squaretalk?** Very reliable connectivity and uptime. Low price starting from 15 USD, but it brings you High results because you can automatize reminders in such an easy manner and it is the perfect choice for a small business or even big call centers. Examples of use: CX and retention teams, traders, telemarketers, market researchers, insurance agents, financial advisors, etc. **What do you dislike about Squaretalk?** So far as I have read in many forums online, the implementation with other very known software tools is still ongoing, but that should come out in a near future. This is not something to be disappointed in, because the current features are fine for my use. **What problems is Squaretalk solving and how is that benefiting you?** Having a piece of software that can easily make the job when you want to call customers internationally in a quick manner and without another piece of hardware. **Official Response from Noam Dorokhov:** > Thanks for sharing your feedback, Joao! We have a lot of exciting updates coming up that will make it even easier to use Squaretalk, and we are glad to hear you are enjoying your experience with us so far. If you need any assistance or have any suggestions or feedback, please let us know! ### 7. Easy To Setup Program To Manage calls and Maintain in Operations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2022 **What do you like best about Squaretalk?** Managing high volume calls made easier with the software as it helps to record calls automatically. Our QA team is also able to review the recording at their own time easily. **What do you dislike about Squaretalk?** We have been using them for about 2 quarters now and nothing much I could say that is not within our expectations. So far the software has helped my team to manage calls smoothly. **Recommendations to others considering Squaretalk:** If you are looking for a simple platform to manage your customer calls and you have a team of more than 3 people, squaretalk really helps with that. You as a manager or a QA could review their productivity, while maintaining the quality of calls. **What problems is Squaretalk solving and how is that benefiting you?** Prior to having Squaretalk, we were running our calls on our mobile phones and it was hard for our QA team to review any calls as there were no proper call recordings. Now, everything can be tracked and recorded. **Official Response from Noam Dorokhov:** > Thank you for the positive feedback, this is what keeps us going and means a lot to our hard-working team that is pushing through exciting updates & features! Please reach out to us if you need any assistance or want to share any suggestions or feedback. ### 8. SUPERB **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Rose E. | Administrative Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2022 **What do you like best about Squaretalk?** ALL IN ONE PRODUCT WITH A REASONABLE PRICE **What do you dislike about Squaretalk?** NOTHING TO DISCUSS AS A WHOLE PACKAGE IS SUPERB **What problems is Squaretalk solving and how is that benefiting you?** One software can communicate all over the world **Official Response from Olivia Panayotova:** > Hello Mary Rose, Thank you for leaving such a wonderful review! We’re thrilled to hear that you see Squaretalk as an all-in-one solution that helps your business communicate globally with ease. It’s great to know that you find the platform both comprehensive and cost-effective. Your enthusiasm means a lot to us — feedback like this keeps our team motivated to keep delivering the best experience possible. Thanks again for choosing Squaretalk! ### 9. Squaretalk Communication Platform Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Rosiane S. | Especialista em marketing digital, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2022 **What do you like best about Squaretalk?** Versatility of the Squaretalk Platform My company's data in the cloud and integrated, ease of communication access, a lot of security for managing a CRM with great facilities. **What do you dislike about Squaretalk?** Limited integration with other company software, as we have a lot of integration, not all of them were adapted, even so I didn't see problems in continuing with the platform, because of the thousand other options it offers me. **What problems is Squaretalk solving and how is that benefiting you?** The calls and contacts with our customers became more agile and secure, we use it as a communication platform between our customer and our company. **Official Response from Noam Dorokhov:** > Rosiane, thank you for your kind words and feedback! We've been working hard to make Squaretalk even more versatile and provide you with an experience that meets your needs. We're constantly adding new integrations, so stay tuned for the latest releases! ### 10. overall customer services **Rating:** 4.5/5.0 stars **Reviewed by:** Ehtisham F. | Cloud Security Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Squaretalk?** customer services and user engagement platforms   use to engage with customers for customer self-service and enterprise communication to assist them also increasing customer engagement by providing the tools  with the full support of customer engagement **What do you dislike about Squaretalk?** I think security for signing should be enhanced by using different security checks like multifactor authentication etc **What problems is Squaretalk solving and how is that benefiting you?** i have to work and engage with our client on daily basis so when i used this platform its simple and easy to use with different customer services tools on a single dashboard **Official Response from Noam Dorokhov:** > Thank you for your feedback, Ehtisham, we are pleased to hear that Squaretalk has been helpful to you and your business. We are working hard to make Squaretalk an even better product, so we will pay close attention to your feedback. By the way, you can enable multi-factor authentication, don't hesitate to get in touch with our support team if you need assistance with that, they will be more than happy to help. ### 11. Unreliable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about Squaretalk?** almost nothing, their dashboard at the top is okay i guess..... but really nothing special and the auto dialer is awful would never recommend **What do you dislike about Squaretalk?** 1) Connect times 2)inability to make outbound calls 3)dispositions not working 4)calling incorrect contacts multiple times **What problems is Squaretalk solving and how is that benefiting you?** not sure **Official Response from Olivia Panayotova:** > Hello, Thank you for sharing your honest feedback — we genuinely appreciate you taking the time to let us know about your experience. We’re sorry to hear that your experience didn’t meet expectations. At Squaretalk, we strive to provide reliable performance and intuitive features, and your comments help us identify where we can improve. Our team is already reviewing your concerns to ensure a smoother and more consistent experience moving forward. We value your input and would love the opportunity to better understand your specific challenges. Please don’t hesitate to reach out to our support team — we’re here to help and committed to making things right! ### 12. Excellent software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Squaretalk?** Their development capabilities, controlling rehearsal schedules for leads **What do you dislike about Squaretalk?** The dashboard is not developed enough, and needs to be developed more **What problems is Squaretalk solving and how is that benefiting you?** Utilizing quality work time **Official Response from Noam Dorokhov:** > Thank you for your feedback! We are always looking for ways to continuously improve and enhance the dashboard to make it more intuitive and user-friendly, so your feedback is very valuable. Please reach out to us with more details on what you think should be developed - we want to know! ### 13. Easy to use and understand application **Rating:** 3.5/5.0 stars **Reviewed by:** Edgar T. | Coordinador de Sistemas, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Squaretalk?** Its easy understanding and use of the Platform **What do you dislike about Squaretalk?** That it is only for Windows Platform and it could be improved with just the Web use and not an application. **Recommendations to others considering Squaretalk:** Use only with the Application via Web and not by installing the Softphone, also ensure it works with Mac Systems. **What problems is Squaretalk solving and how is that benefiting you?** Audio Recordings ### 14. I manage cell center and my employees are using Squaretalk voip telephony **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about Squaretalk?** Fast and friendly technical support team Useful GUI of software Helpful reports **What do you dislike about Squaretalk?** A lot of technical issues with PBX telephony servers Not the most comfortable using of Axiom reports system **Recommendations to others considering Squaretalk:** I have not worked with other platforms, but from my experience, I highly recommend Squaretalk **What problems is Squaretalk solving and how is that benefiting you?** We haven't another call system that's why I solving all of my problebs with reports and leads management **Official Response from Noam Dorokhov:** > Thank you for your feedback, it is always helpful to hear from our users. We hope to continue to be a part of your team's success! P.S. We've launched a full-scale revision to our dashboard, making it easier than ever to access the latest information in your account. The next update will also include improved accuracy and appearance of reports - you can now be confident that you see accurate data. ### 15. Quite satisfied and certainly has improved over time. **Rating:** 4.0/5.0 stars **Reviewed by:** Yehonatan S. | Information Systems Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Squaretalk?** Now we have a direct connection so there is a real improvement and that's fine. **What do you dislike about Squaretalk?** support works it's best to provide us solutions as quick as possible, sometimes the answers are needed deepr invesigation and solution takes time to arrive **What problems is Squaretalk solving and how is that benefiting you?** A question I do not have how to answer we did not ask to solve problems but to get a platform in the cloud Total is fine when there are no glitches, and usually no **Official Response from Noam Dorokhov:** > We are happy to hear that you are satisfied with the app. We strive to ensure that it is constantly getting better and better! ### 16. High tech solutions and great customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Squaretalk?** Customer service is really fast and helpful. the technical knowledge of the team is amazing. When we use the products, we see that they are a good combination of technical/programming knowledge and field needs. When **What do you dislike about Squaretalk?** We barely faced some delays on vacations. But it was not as much as I can name it as something that I dislike. **What problems is Squaretalk solving and how is that benefiting you?** We are using an autodialer application on the Squaretalk platform. The most impressive benefit so far is the ratio setting for the dialer. With this property, we are able to increase the successful conversation count by %50. **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that our customer support and technical expertise have met your expectations and that the platform’s autodialer has helped your team boost successful conversations by 50%. It’s great to know that our blend of advanced technology and practical field solutions is making a real difference in your operations. Your feedback is truly appreciated and motivates us to keep improving and delivering the highest level of service and innovation. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ### 17. very strong platform with highly recommended services with professional staff **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad S. | operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2021 **What do you like best about Squaretalk?** their customer service and support are really fast and professional, they are following up as fast as they receive the ticket. **What do you dislike about Squaretalk?** I dislike some interruptions were made by their lines providers **What problems is Squaretalk solving and how is that benefiting you?** vice over IP services quality **Official Response from Olivia Panayotova:** > Hello Mohammad, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that you appreciate our fast and professional customer support and that our team’s quick follow-ups have met your expectations. It’s also great to know that you’re satisfied with the quality and reliability of our VoIP services. Your feedback helps us continue improving and refining our service to provide the best possible experience. We’re grateful for your trust and happy to have you with us! ### 18. Easy to Use - Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Squaretalk?** Squaretalk is easy to learn and use and very flexible. We were able to get the team onboarded and moving very quickly and without too much training. Their sales and support teams were also super helpful. **What do you dislike about Squaretalk?** Not much to dislike here. When we have issues, they are available and make sure we have as little downtime as possible. **What problems is Squaretalk solving and how is that benefiting you?** We have clients in many countries. We need to communicate with them and keep all our records in order. We need to make sure that when someone calls, or we contact them, we know what they have done with us in the past. This is where Squaretalk has been very helpful. **Official Response from Olivia Panayotova:** > Hello there, Thank you for sharing your experience with Squaretalk! We’re delighted to hear that you find the platform easy to use, flexible, and quick to implement, and that our sales and support teams have been there to guide you every step of the way. It’s great to know that Squaretalk is helping your team communicate effectively with clients across multiple countries while keeping everything organized and accessible. Your feedback means a lot to us and motivates us to continue delivering solutions that simplify global communication. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We appreciate having you with us! ### 19. Great Implementation **Rating:** 4.5/5.0 stars **Reviewed by:** Chris G. | Contact Centre Performance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Squaretalk?** Really attentive Support/Implementation specialist who handheld us through the entire setup and also their willingness to work on last-minute bespoke changes specific to our business needs. They offer solutions to meet some of our particular needs around reporting without trying to push extra development costs, which was refreshing. **What do you dislike about Squaretalk?** The lack of support material in PDF form covering all of the main functionality. **What problems is Squaretalk solving and how is that benefiting you?** CRM CTI integration ability and more granular reporting on overall Telco performance **Official Response from Olivia Panayotova:** > Hello Chris, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that our Deployment Team provided the guidance and flexibility your business needed during setup, and that our approach to custom solutions and reporting made a positive impression. It’s great to know the CRM CTI integration and detailed reporting tools are supporting your operations effectively. We also appreciate your feedback regarding support materials — since 2021, we’ve significantly expanded our Knowledge Base and learning resources to make product information and guidance even more accessible. Your feedback helps us keep improving. If there’s ever anything we can do to make your experience even better, just let us know. We appreciate having you with us! ### 20. It is very well organized, easy to use and the agents are very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Squaretalk?** I liked the best that the agents are always aiming to assist you and the assisatnece is immediate **What do you dislike about Squaretalk?** Well mainly that sometimes it happens that they cannot find the solution to the problem that easily **Recommendations to others considering Squaretalk:** I would highly recommend using squaretalk firstly for it is user-friendly, easy to use, and you can manage to use it from anywhere. **What problems is Squaretalk solving and how is that benefiting you?** Mainly if the line is constantly dropping, or if sometimes the numbers do not connect. **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that you find the platform user-friendly and easy to use, and that our support team has been helpful and responsive whenever assistance was needed. It’s great to know that Squaretalk helps you stay connected and manage your work seamlessly from anywhere. We also appreciate your note about technical assistance — we’re continuously enhancing our support processes and tools to ensure faster and more effective resolutions for our customers. Your feedback is truly valued. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We appreciate having you with us! ### 21. It's good. We can do phone calls and all SquareTalk empoyees are super helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Squaretalk?** Support and Sales staff, always helpful. **What do you dislike about Squaretalk?** We have a handful of different partners, so more number ranges to choose from would be great. **Recommendations to others considering Squaretalk:** No recommendations are needed. **What problems is Squaretalk solving and how is that benefiting you?** We can get a lot of information about our agents and their calls, including recordings and statistics. The best thing about Dashboard is how quickly you can find a call you were looking for. **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to share your experience with Squaretalk! We’re delighted to hear that our Support and Sales teams have been consistently helpful and that you find the dashboard, call statistics, and recording features valuable for managing your agents’ performance. We’re also happy to share that our available number ranges have expanded, providing even more flexibility and coverage to meet your needs. Your feedback means a lot to us. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We appreciate having you with us! ### 22. Like this tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Squaretalk?** Everything, is perfect :) I amazed of the functionality **What do you dislike about Squaretalk?** The API is too simple and is difficult to upload data **Recommendations to others considering Squaretalk:** The PBX is amazing. I really like the quality of the calls. You can choose their dailer to. NO current recomendations. **What problems is Squaretalk solving and how is that benefiting you?** We have mass communications and this increase the agent's productivity **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to share your experience with Squaretalk! We’re thrilled to hear that you’re impressed with the platform’s functionality, call quality, and PBX performance, and that it’s helping your team improve productivity and communication efficiency. We also appreciate your feedback about the API — we’re happy to share that it has since been significantly enhanced to make data management and integrations much smoother. Your feedback means a lot to us, and we’re grateful to have you as part of the Squaretalk community! ### 23. the platform is very easy to use, and customer support is perfect **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Squaretalk?** the platform contains every thing you need in your business, and it is easy to use, plus the customer support **What do you dislike about Squaretalk?** nothing , everything is simple and easy to learn **What problems is Squaretalk solving and how is that benefiting you?** some technical problems regarding first setup, and they solve it very fast **Official Response from Olivia Panayotova:** > Hello there, Thank you for taking the time to leave such a positive review! We’re delighted to hear that you find Squaretalk easy to use and that it provides everything your business needs in one place. It’s also wonderful to know our customer support team was able to assist you quickly and effectively during setup. Your feedback means a lot to us and motivates us to keep delivering simple, powerful, and reliable solutions for our users. Thanks again for choosing Squaretalk! ### 24. Squaretalk provides great platform for your company **Rating:** 4.5/5.0 stars **Reviewed by:** Kim W. | Information Systems Manager & Organizational Inspection Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Squaretalk?** Excellent service, they are experts in their field. **What do you dislike about Squaretalk?** I really can't point out a single aspect I don't like in Squaretalk platform **What problems is Squaretalk solving and how is that benefiting you?** Efficiency in all aspects of call centers, utilize working time as efficient as possible. They have great API developing abillities . **Official Response from Olivia Panayotova:** > Hello Kim, Thank you for taking the time to share such positive feedback about Squaretalk! We’re thrilled to hear that our expert team and platform capabilities have helped improve your call center’s efficiency and productivity. It’s great to know that our API development and service quality are supporting your business operations effectively. Your kind words mean a lot to us and motivate our team to keep delivering the best possible experience. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. We appreciate having you with us! ### 25. Overall the platform and service are good **Rating:** 4.0/5.0 stars **Reviewed by:** Shay P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about Squaretalk?** The platform and the UX/UI desigin is really comfortable **What do you dislike about Squaretalk?** Every now and then there are technicial issues but the tech support staff take over it really fast and solve it **What problems is Squaretalk solving and how is that benefiting you?** Managin reports, calls recrding and clients **Official Response from Olivia Panayotova:** > Hello Shay, Thank you for sharing your experience with Squaretalk! We’re happy to hear that you find the platform’s UX/UI design comfortable and easy to navigate, and that our technical support team has been quick to assist whenever needed. It’s great to know that Squaretalk helps you manage reports, call recordings, and client communications more efficiently. Your feedback is truly appreciated and helps us continue improving both our platform and service quality. We’re glad to have you with us! ### 26. Support at its best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2021 **What do you like best about Squaretalk?** Support is great and fast. Quality of info you get from the monitoring app is great! **What do you dislike about Squaretalk?** Everything is OK, don't have anything to complain **What problems is Squaretalk solving and how is that benefiting you?** Checking the quality of calls is a great future to assist agents **Official Response from Noam Dorokhov:** > Thank you for the feedback, we are glad that our support team has been able to help you out. We are here for you if there is anything else that we can assist with. ### 27. Great product and exceptional service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Squaretalk?** Integrates seemlessly with our CRM, very simple to use and easy to configure **What do you dislike about Squaretalk?** I didn't find this product earlier and was appreciative of the recommendation. **What problems is Squaretalk solving and how is that benefiting you?** Simplified our communication with clients and prospects and allows us to engage readily and easily with all our clients. **Official Response from Olivia Panayotova:** > Hello there, Thank you for sharing your experience with Squaretalk! We’re delighted to hear that the platform’s seamless CRM integration, ease of use, and simple configuration have helped streamline your communication processes. It’s great to know that Squaretalk is making it easier for your team to connect with clients and prospects quickly and efficiently. Your kind words mean a lot to us and inspire our team to keep improving and delivering exceptional service. We’re truly glad to have you with us! ### 28. Simplicity. Amazing products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Squaretalk?** Quick support as always. Pbx system is super **What do you dislike about Squaretalk?** Their API is still not the best, too less options. Their Dialer stuck sometime. **Recommendations to others considering Squaretalk:** Best company **What problems is Squaretalk solving and how is that benefiting you?** Ordering numbers from specific regions **Official Response from Olivia Panayotova:** > Hello there, Thank you for sharing your experience with Squaretalk! We’re thrilled to hear that you appreciate our PBX system and responsive support team. Your earlier feedback about the API and dialer performance was invaluable — and we’re happy to share that since 2021, these features have been significantly enhanced to ensure smoother performance, greater flexibility, and faster integrations. We’re glad that Squaretalk continues to support your communication needs effectively. Thanks again for your trust and for being part of the Squaretalk community! ## Squaretalk Discussions - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) - [What kind of routes are used by square talk?](https://www.g2.com/discussions/what-kind-of-routes-are-used-by-square-talk) - 1 upvote - [What is your opinion on the tool?](https://www.g2.com/discussions/what-is-your-opinion-on-the-tool) - 1 upvote - [View Squaretalk pricing details and edition comparison](https://www.g2.com/products/squaretalk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+04%3A32%3A26+-0500&secure%5Bsession_id%5D=058eec90-6072-4937-81a5-6518110c7cd7&secure%5Btoken%5D=fab5973ddf9613cc33958b1d13ce1019a108550a7833e8da7688973ffe7de78a&format=llm_user) ## Squaretalk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Fireberry](https://www.g2.com/products/fireberry/reviews) - 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[Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ## Squaretalk Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Mobile SMS - Email **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Workforce Management** - Agent Availability - Skills Management **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Support** - Documentation - Professional Support **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Individual Download **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Squaretalk Alternatives - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,583 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,449 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (600 reviews)