# SolarWinds IT Incident Response (Squadcast) Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 310 ## About SolarWinds IT Incident Response (Squadcast) SolarWinds® Incident Response (formerly Squadcast) is a premier unified incident management platform engineered to help modern enterprises automate response workflows, minimize downtime, and maximize engineering efficiency. Built on a robust Reliability Automation Platform, our solution seamlessly integrates on-call scheduling and incident response into a single, high-visibility interface. In today’s complex hybrid and multi-cloud environments, observability alone isn’t enough. SolarWinds Incident Response bridges the gap between detection and resolution. By unifying alerts from over 200 third-party tools, our platform uses AI-powered correlation and intelligent deduplication to eliminate alert fatigue. For DevOps, SRE, and IT teams, this means a massive reduction in "noise," allowing them to focus on critical system health rather than chasing false positives. Key Benefits for High-Performing Teams include: Accelerated Remediation: Drive significant operational improvements, with customers reporting up to a 68% reduction in Mean Time to Remediation (MTTR) and a 93% improvement in Mean Time to Acknowledge (MTTA). Intelligent On-Call Management: Automate complex scheduling and escalation paths. Ensure the right subject matter expert is reached instantly via Slack, Microsoft Teams, SMS, or mobile app notifications. Proactive SRE Workflows: Move beyond reactive firefighting. Use standardized runbooks, automated post-mortems, and SLO tracking to adopt Site Reliability Engineering (SRE) best practices effortlessly. Real-Time Collaboration: Empower cross-functional "incident swarming" with integrated communication tools and shared visibility, ensuring stakeholders are kept informed through automated status pages. Our mission is to provide the most user-friendly incident management solution on the market. By combining deep observability insights with proactive automation, we empower companies to strengthen system reliability and deliver seamless digital experiences. Whether you are managing on-premises infrastructure or scaling in the cloud, SolarWinds Incident Response provides the structured approach needed to maintain operational resilience. Transform your incident lifecycle from a manual burden into a streamlined, automated engine for continuous improvement. ## SolarWinds IT Incident Response (Squadcast) Pros & Cons **What users like:** - Users appreciate the **efficiency** of Squadcast, enabling quick setup and streamlined incident management for their teams. (19 reviews) - Users value the **customizable notifications** in Squadcast, enhancing incident response efficiency and team communication. (15 reviews) - Users commend the **reliability** of SquadCast, experiencing consistent performance that boosts confidence during incident management. (13 reviews) - Users find the **intuitive interface** of SolarWinds IT Incident Response enhances navigation and streamlines incident management effectively. (12 reviews) - Users appreciate the **automation** of incident response processes in SolarWinds IT Incident Response, enhancing efficiency and alert management. (10 reviews) - Customer Satisfaction (6 reviews) - Team Collaboration (6 reviews) - Monitoring Services (5 reviews) - Real-time Monitoring (5 reviews) - Ticket Management (5 reviews) **What users dislike:** - Users face **notification issues** with Squadcast, leading to alert fatigue and challenges in managing alerts effectively. (28 reviews) - Users experience **alert overload** from Squadcast, risking fatigue and emphasizing the need for careful configuration. (20 reviews) - Users find the **missing features** in SolarWinds IT Incident Response hinder effective incident management and alert handling. (11 reviews) - Users face **feature issues** with Squadcast, including difficulties in managing incidents and complex UI navigation. (9 reviews) - Users face challenges with **call issues** , including the lack of round robin distribution and difficulties in acknowledging alerts. (8 reviews) - Technical Issues (7 reviews) - UX Improvement (7 reviews) - Bugs (6 reviews) - Expensive (6 reviews) - Integration Issues (6 reviews) ## SolarWinds IT Incident Response (Squadcast) Reviews ### 1. Work of squadcast **Rating:** 4.0/5.0 stars **Reviewed by:** Ajinkya M. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It's qlerting policy and we can create chain of steps for alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Need to improve some alert policy and description **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's give alerts wornig when alerts reach proper threshold values **Official Response from Chitra Bisht:** > Thank you for your positive feedback! We're glad you appreciate Squadcast's alerting policy. For your suggestion, could you please provide more specific details or examples? Your insights will help us tailor our improvements to better suit your needs. ### 2. Excellent alert service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ease of use and integration that allows us to be alerted when an issue occurs **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I have yet to experience a situation that i disliked a feature. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** it helps with incident managment, alerting us when we have a data issue impacting our customers **Official Response from Chitra Bisht:** > Thank you for the fantastic review! We appreciate your continued trust in Squadcast. ### 3. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Arbaz S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** All services are good and I am using this for quite a long time now **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing as of now as did not find any difficulties to access the application. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** P1 alerts and incident management. **Official Response from Chitra Bisht:** > Thank you for your positive feedback. Great to hear you've been enjoying Squadcast for a while! ### 4. Squadcast for incident alerting **Rating:** 3.5/5.0 stars **Reviewed by:** Sagar G. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is beneficial to get real-time incident and critical alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Making noise frequently sometimes, even when its not required. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We can solved the incidents and critical issue in a minimum downtime. **Official Response from Sanjog Sandhu:** > Hello! We appreciate your feedback. Squadcast offers a range of capabilities to assist you in reducing noise, tailored to your plan. Explore our documentation to discover features such as Deduplication & Suppression Rules, Key Based Deduplication, Intelligent Alert Grouping, Auto Pause Transient Alerts, and more. Take a closer look at our documentation for further details: https://support.squadcast.com/ ### 5. Simple , Easy to use and reliable. **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Its reliable with instant alerting on various p1 alerts. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing that i can think of. Its been a good product based on my experience. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It has helped us alert on all the critical alerts for our clients. **Official Response from Chitra Bisht:** > Hello! We're thrilled to hear that Squadcast is meeting your expectations! Your positive feedback means a lot to us. ### 6. Great tool for business **Rating:** 5.0/5.0 stars **Reviewed by:** pranit c. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** gives you better reports and notifications on alerts set. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing as of now. using this for critical events alerting. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Gives instant alerts on events which might impact business. gives good ability to resolve issue ASAP once alert is given **Official Response from Chitra Bisht:** > Thank you for your positive feedback! We're thrilled to hear about your experience with Squadcast. ### 7. It’s good **Rating:** 4.0/5.0 stars **Reviewed by:** Waseem A. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The integration with the monitoring solutions available at out organisation and features of Sc **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** UI looks but complicated at the beginning and the jargons used in the portal is different than other incident management tools. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Escalation policies and alerting integration with our monitoring solutions. ### 8. It is good and quick **Rating:** 4.0/5.0 stars **Reviewed by:** Anup G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Quick and timely alerts. Really helpful to work on live projects. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes it is low and irresponsive. e need to fix it. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast helps us to give fast alert on live production. **Official Response from Sanjog Sandhu:** > Hello! Thank you for reaching out to us with your feedback. Could you kindly provide more details on which aspects of the platform you find slow and unresponsive? Your detailed feedback would greatly assist us in addressing these issues. Please feel free to email us at support@squadcast.co. We look forward to hearing from you! ### 9. Good platform. **Rating:** 3.0/5.0 stars **Reviewed by:** Ajith P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** uptime monitoring and stability. customer support. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** app UI needs to be better. Logging in needs improvement. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** on call management **Official Response from Sanjog Sandhu:** > Hello! Thank you for your feedback! Could you kindly provide more details about which aspects of the UI and logging in experience you would like to see improved? Please feel free to reach out to us at support@squadcast.com. We value your input! ### 10. Squadcast Review **Rating:** 4.5/5.0 stars **Reviewed by:** Divyanshu P. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** One of the best tool to monitoring all the infra level and application alerts, and their esclation policy and proper track of MTTR,MTTA.And also we can add findings in the notes section by uploading screenshots as well. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** When the alert is resolve it triggers two duplicate alerts. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast Triggers the infra alerts from multiple alert sources like Prometheus, New Relic and Pingdom, due to which proper action was taken before the production went down. **Official Response from Sanjog Sandhu:** > Hello Divyanshu, Thank you for your feedback! We are glad Squadcast is ticking the right boxes for you :) Regarding your concern, can you please specify which monitoring tools are you receiving these alerts from? ### 11. it helps to improve your system by having dashboard to have all alert **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj K. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it ui which is very simple and its features that they provide **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** well there nothing which i can say i dont like about it **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** it helps finding the alert when any thing go wrong **Official Response from Chitra Bisht:** > Thanks for highlighting Squadcast's user-friendly UI. Your feedback is appreciated! ### 12. It is best to notify alerts and help us a lot to attend issue on time **Rating:** 4.5/5.0 stars **Reviewed by:** Omkar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Whenever alert is triggered, it gives us a call and makes us notify about the issue with the description mentioned at the time of configuration. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing as of now. But the interval between the alerting should be fix. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** The alert which is triggered notify us about the issue and squadcast does a brilliant job on notifying us about the issue which help us to resolve that issue within time. **Official Response from Chitra Bisht:** > Thank you highlighting Squadcast's efficient call notification feature. We encourage you to explore our notifications settings, On Call schedule & escalation policy functionalities documentation for issues in alert gaps. You can further explain the issue here: https://www.squadcast.com/support-ticket-form ### 13. Squadcast is good **Rating:** 4.0/5.0 stars **Reviewed by:** Rohit B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is easy to use and better than pagerguty **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Everyone gets call at same time when alert **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It get alerts as soon there is any error on website of our client **Official Response from Chitra Bisht:** > Thanks for the positive feedback! We're thrilled to hear you find Squadcast user-friendly and a step up. We'll definitely take note of your alert timing concern – our team is always working to enhance the user experience. Appreciate your input! ### 14. We using squadcast for the alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Swapnil G. | DevOps, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is very helpful to get incident and warnings alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes it is sending frequents alerts **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It notifies us for realtime incidents and warnings to get it fix in minimum downtime **Official Response from Chitra Bisht:** > Thanks for relying on Squadcast for alerts! We have some robust alert noise reduction features you can check here: https://support.squadcast.com/ ### 15. quadcast feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerting is properly and on time. It is well optimised app **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Alerting is going to everyone at same time. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** we have integrated all over clients alerts to single slack channel ### 16. Configurable tool to efficiently monitor your mailbox. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ability to configure the mails in terms of avoiding duplicates, suppressing the duplicate mails, tagging based on different categories, and setting up severity helps to better monitor your mailbox to clearly differentiate legit alerts from the false ones! **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I have not come across anything that I find less useful with Squadcast, at the same time, there isn't anything that I feel a dislike for in Squadcast, if there's anything, then I will surely report to your support queue. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's solving the problem of filtering massive emails flowing into our mailbox, alerting for the critical ones and suppressing duplicate alerts. It saves us time being productive on legitimate signals and not missing critical ones. **Official Response from Chitra Bisht:** > Delighted to hear you're leveraging Squadcast's mail configuration for efficient alert management! We appreciate the positive feedback and look forward to supporting you further. Thanks for sharing your experience! ### 17. Squadcast for alerting **Rating:** 5.0/5.0 stars **Reviewed by:** Tanishka G. | Help Desk Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is the best alerting tool to get real-time alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes it gives multiple times alerts and not able to stop notifications **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It gives real time alerts notifications **Official Response from Sanjog Sandhu:** > Thank you for your feedback. It's encouraging to hear that our features are aiding your team. We've taken into account your comments regarding alerting. Feel free to reach out to our support team at support@squadcast.com for any further feedback! ### 18. Great Tool for Alerting Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Rohith B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Have been revamping the tool with many features and the website has greatly improved over time **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The Android and IoS app are literally unusable **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerting and Incident management **Official Response from Chitra Bisht:** > Thank you for your feedback! We've recently made significant updates to our mobile app for improved usability. We encourage you to give it another try and would love to hear your thoughts. ### 19. Very good **Rating:** 4.5/5.0 stars **Reviewed by:** Rohit B. | DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Better than pagerduty, ui is best and more reliable **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Every team member gets call all at same time **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Get alerts on call, sms and email **Official Response from Sanjog Sandhu:** > Thank you for your review! Addressing the need to alert multiple individuals simultaneously can be effectively managed by configuring the Escalation Policy accurately and implementing round-robin distribution within each escalation policy rule, particularly when multiple individuals are involved. Kindly be informed that integrating round-robin functionality within Schedules is a feature we are committed to developing in the near future. Should you have any additional inquiries, we encourage you to have a look at our documentation or contact us at support@squadcast.com. Thank you! ### 20. Great tool for on call rotation and incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Its a great tool for on call rotation and incident management. Can handle most use cases needed out of such a tool. Easy to set up and not much maintenance needed. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Some requests have been made to the team, waiting for response. Some of the features specially around scheduling have been buggy. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Incident management and on call support rotation. ### 21. Versatile tool to track your SaaS apps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Using squadcast, we were able to setup alerts for our team based on the triggers we set per page. We used webhooks for pages that did not easily integrate, giving us a lot of flexibility. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Setup can always be a pain, especially when dealing with multiple vendors. Using webhooks was nice, but more integrations would be great to see in the future as well. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast provided a single portal for us and our users to be able to respond to alerts / alert the company whenever there was an issue. We used it in two departments and had minimal problems doing so. **Official Response from Sanjog Sandhu:** > Your feedback is important to us. Thank you for sharing your experiences and helping us improve! We are always expanding our base of Integrations, please keep a look out on our Integrations page for more updates: https://www.squadcast.com/integrations! ### 22. It is very good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Alerting process, where we are getting it is good **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** some duplicate alerts that we are getting **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Critical incident alert we are getting **Official Response from Chitra Bisht:** > Thank you for your feedback! We're glad to hear you appreciate our alerting process. For duplicate alerts, we suggest you configure alert deduplication rules. Your input helps us make Squadcast better for everyone. Furthermore, our support team is happy to assist via https://www.squadcast.com/support-ticket-form or live chat in the app. ### 23. it is very useful for getting instant alert **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like in squad cast alerting part mostly. We have set all alerts and get prompts immediately as per our requirement. It is very user-friendly. Easy to understand. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Only one which we have observed. We are not able to acknowledge multiple alerts simultaneously in the mobile app. We are able to acknowledge one by one. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** our application alerts mostly **Official Response from Sanjog Sandhu:** > Your feedback is important to us. Thank you for sharing your experiences and helping us improve!` ### 24. One solution for incident management **Rating:** 4.0/5.0 stars **Reviewed by:** Shivam S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast helps our team to manage occuring incidents proactively and resolve and track them. The calendar system helps assign on-caller schedule beforehand to related team members. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** - Manual look up for ensuring primary and secondary on-caller are not same. - proper support not provided, had some questions but we're not able to resolve it properly. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Keep a check on any incident that may have occurred in a production system by alerting the responsible personal and remind to resolve asap. As lot of data may be lost if this issue are not resolved in time, and with squadcast we can keep track of that. ### 25. Overall a solid solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like that they are super flexible. I also appreciate their extremely helpful and knowledgeable support team. Last but not least I love that, despite first platform "shock" everything has a place and it's easy and intuitive after you get used to it. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I dislike that some features are not yet working as expected or are not fully/correctly integrated, but from my awareness, they are working on fixing the ones I have reported so I can reasonably assume they are continuous improving their product as reports flow in. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Organization and the "start-up" to incident management, Ve3fore We didn't have a good place to manager incidents. We handled them on a case by case basis which led to delays and just wasn't good. With squadcast, we can now have everything in one place and we are automatically alerted on incidents. ### 26. Great replacement for pager duty **Rating:** 4.5/5.0 stars **Reviewed by:** Kjell H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Intuitive use and good customer service. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Not much. We have seen some glitches but they are quick to address them or explain how it works **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Incident handling **Official Response from Chitra Bisht:** > Thanks for your feedback! We appreciate your patience with us and are glad our support team resolves them quickly or clarifies any confusion. We're constantly improving our platform, and your feedback helps us prioritize what matters most. If you encounter any further glitches or have suggestions, please don't hesitate to let us know. ### 27. Very good value for money **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast is easy to learn and very powerful. It offers a large number of integrations. The documentation is very well done, and the support is very responsive. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing yet! The problems encountered were quickly dealt with by their support. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast allows us to centralize all our alerts, filter them and prioritize them. So we no longer get woken up for nothing. **Official Response from Sanjog Sandhu:** > Thank you for your review! It's encouraging to hear that our platform is aiding your team :) ### 28. Excellent incident monitoring tool - More helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Dhamodharan R. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** I like the alerts, incident reporting, on-call support and update postmortem for each incident after fixed. If incidents occur, the alerts go to the respective domain developer via mail, sms or calls. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I am using rollbar alerts in squadcast. If I resolved rollbar issues in squadcast same was not resolved in rollbar. But if I resolve in rollbar same is resolved in squadcast. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** The major problem I faced was if my sales were reduced, I would not know. But now squadcast alerts me by emails, sms or calls. Then I am immediately contacting the concerned developer to fix it. **Official Response from Sanjog Sandhu:** > Thank you for your review! Your insights are valuable to our improvement efforts. We've noted your feedback, and if you have more suggestions, please email us at support@squadcast.com. We're here to assist!" ### 29. Best Incident Management Tool for customised and competitive package for the SRE **Rating:** 4.5/5.0 stars **Reviewed by:** Rajesh V. | Sr. Scrum Master, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Runbook is very useful in getting the detailed categorical steps for the incident received. Analytics is the section where we can get details of the MTTA, MTTR and other graphs. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** One Incident is a loop created in the bidirectional integration. Any updated feature which was not completely tested should be added after testing all the use cases and need to inform clients using that feature. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast is resolving the problem of informing for the incident over email, and if not acknowledged, we are getting sms and phone calls as per the configurations done in the escalation policy. ### 30. Overall experience was good with squadcast. Sometime it keep notifying for duplicate alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Dhavan M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It's automatic acknowdgment system. It's very precise and assign to correct person. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Duplicate alerts. Many times I used to get duplicate alerts for the same issue if one is still in progress **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Iti s very useful tool for customer support and very useful to manage alerts for someone working on call **Official Response from Sanjog Sandhu:** > Hello! Thanks for your feedback - if this issues still persists for you, we would be happy to give you a walkthrough of Key Based Deduplication or Deduplication rules depending on the plan you are on. Please get in touch with us at support@squadcast.com! ### 31. Squadcast rocks! A solution that is very flexible and tunable for our team **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce H. | Founder and President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Multiple inputs allow us to customize alerting for each of our alerting systems. We are able to set clear priorities for our most important events and alerts. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The support team is not based in the US, sometimes making meetings a little bit of a challenge. So far we have managed through it, but you asked. Overall a great service for us. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Previously we were relying on SMS alerting, which has it's own set of challenges. With the flexibility of Squadcast and the auto escalation and retries we no longer have missed calls to action. ### 32. Squadcast is easy to setup and use for incident management **Rating:** 4.5/5.0 stars **Reviewed by:** Peter M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Ease of use Easy integration Pricing is very competitive against the competition **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I haven't found anything to dislike about Squadcast yet. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We have a small team and need a way to notify the Incident response team when issues occur. Squadcast makes it easy to notify the correct people based on severity and source. **Official Response from Chitra Bisht:** > We're truly pleased to hear that Squadcast is working so well for your small team! Keeping everyone informed and on top of incidents is crucial, and we're glad we can play a part in that. Should you ever decide to expand your team, know that we'll be here every step of the way to ensure a smooth scaling :) ### 33. Great product and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Harshavardhan C. | Senior DevOps Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The user interface is simple and will be easy to navigate. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I didn't find anything disliking until now **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It is very helpful when it comes to incident management, it has the flexibility of modifying the different levels of escalations through message and calls. **Official Response from Chitra Bisht:** > Hello! We're thrilled to hear that Squadcast is meeting your expectations! Your positive feedback means a lot to us. ### 34. Great tool to manage your team on call duties and setup calendars and report and track incidents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The incident management workflow that squadcast offers is top notch. The calender let us schedule the oncall duties ahead of time. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The calender view sometimes is not upto point. We feel the need of a better easy to use UI for specific users to see their upcoming oncalls. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** The incident management and on calls duty management to schedule team members weekly oncall duties. Alerting feature if some incident happens. Sync with slack also helps keep it public among other teams. **Official Response from Sanjog Sandhu:** > Thanks for the review! We're delighted that Squadcast is ticking the right boxes for you :) ### 35. squadcast review **Rating:** 4.5/5.0 stars **Reviewed by:** 淳 . | Manger, Enterprise (> 1000 emp.) **Reviewed Date:** December 25, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The function is very well. On-call, some application integration, advantages cost. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It's nothing now. but login dashboard page dislikes pop-up chat messages. and change the pricing plan. **Recommendations to others considering SolarWinds IT Incident Response (Squadcast):** I think that Squadcast brand is not famous in Japan. It would be best if you had branding. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We have used pagerduty. pagerduty has many advanced features, but it's costly per account, and we don't need all feature sets. So, we will change all accounts to Squadcast. ### 36. It's quite easy to get start and setup Squadcast. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It's really easy to start setup on Squadcast, create the schedules and integrate with Datadog. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Once you have the schedules done was easy delete and alter the values than edit the existing ones. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's helping us to scale incidents on non-working hours. **Official Response from Chitra Bisht:** > Thanks for your feedback. To better assist you with the issue you're facing, we’ll need more specific details. Can you raise a ticket with a summary of your issue here: https://www.squadcast.com/support-ticket-form ### 37. Broadcast a pleasant experience **Rating:** 3.5/5.0 stars **Reviewed by:** Akhilesh K. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Never delays in alerting Suppress alerts framework Integrations it supports Max uptime **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Enhance the documentation for alerts grouping and repeat intervals features. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Whenever any incident happens, we get the squadcast calls. It helps keep our system secure. **Official Response from Chitra Bisht:** > Thank you for your honest feedback! We encourage you to explore the updated features and see the difference. Our support team will also be happy to assist you with setting up and optimizing these features for your specific needs. You can reach out to us here: https://www.squadcast.com/support-ticket-form . If you have specific areas or suggestions for our documentation, feel free to share them with us! ### 38. No complaints from our DevOps team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Squadcast has been a useful tool for application. We are a social media application so downtime is not ok. The best thing about this is the control it gives our DeveOps team. Not sure how it compares. but our DevOps team did a lot of research when picking SquadCast. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** The main issue is the cost per user. We would prefer payments on a enteprise plan. Also the UI was a bit hard to navigate and adding people was a bit tedious. Also might be a bit technically complex for a lot of our team. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Squadcast allows us to ensure reliability in our operations. Since our users are on our app 24/7 we need to ensure constant reliability which Squadcast is able to provide. ### 39. Suqadcast for alerting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** We have been using this for getting alerts for our projects **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Sometimes it sends frequent alerts that would be time consuming **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** To get project related incidents and resolution **Official Response from Sanjog Sandhu:** > Your feedback is important to us. Thank you for sharing your experiences and helping us improve! ### 40. Effective, efficient alerting across multiple monitoring systems **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** It is easy to configure alerting from different sources and the on-call scheduling is quite simple to lay out. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** It took me a little while to figure out how to customize certain kinds of messaging in the webhooks, and their support was not very helpful on that one thing. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We were looking for a low cost solution to allow On-Call Scheduling and different levels of alerting (including an app with push alerts) and incident management. Squadcast hit each of those elements well. **Official Response from Chitra Bisht:** > Thank you for sharing your experience! We're glad to hear that Squadcast has met your needs for On-Call Scheduling, alerting, and incident management. We appreciate your feedback on customizing messaging in webhooks. If you have further questions or suggestions, feel free to reach out here. We're here to ensure Squadcast continues to serve you effectively. ### 41. Squadcast alerting review **Rating:** 4.5/5.0 stars **Reviewed by:** Komal B. | Working as a web developer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Its very good tool for monitoring and alerting of critical sites issue **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** multiple alerts chain not generated properly **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** importent alerts triggeres very quickly without any problem **Official Response from Chitra Bisht:** > Thanks for your positive feedback! Your note about multiple alerts is duly noted. Could you please provide more specific details or examples? Your insights will help us tailor our improvements to better suit your needs. ### 42. Squadcast is a great incident management system for an evolving team **Rating:** 5.0/5.0 stars **Reviewed by:** Kapoor A. | Head - DevOps and Cloud Technologies, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** 1) Decent Incident Management 2) Decent Mobile Apps which solve the purpose 3) Good Integrations with email, webhooks etc. 4) Decent On Call Escalation Policies **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** 1) Mobile Apps can be a bit mature (iOS Only) 2) Webhook integration can be slightly dynamic and customizable **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are an evolving team with evolving needs. Squadcast helps us in tracking and managing critical issues without breaching the deadline/timeline for the same. Overall project velocity is not impacted and correct stakeholders are escalated when needed ### 43. Good incident management tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to manage the on-call schedules. Integrations. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Incidents page UI - Scrolling isn't intuitive - Searching incidents **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Alerting the on-call engineers on incidents. **Official Response from Chitra Bisht:** > Thanks for using Squadcast! We've updated the UI for the Incidents page to enhance scrolling and searching. Your feedback is valuable as we strive to make your experience even better. ### 44. Seems to work! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The app rings through Dnd which is a nice feature. Also, the system sends reminders via email before each of your shifts. I also very much enjoy the ease of navigation of the web app. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** I dislike the lack of a dark mode for the appilication and would very much like to see this feature included in a future release. Also, I would like to be able to view the calendars from my app. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are a company in need of afterhours services and support and we needed a solution to allow for our existing employees to respond to service calls quickly and intelligently. ### 45. Works better than any others we have tried. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The ability to configure the paging settings to better control who is getting alerted and how often they are getting alerted, along with the time between alerts. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Having more notification options would be a plus, but other than that, everything's been great. As the title says this has performed better than other platforms we have tried. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Having a larger team share the load now with after-hours work, It was essential for us to have a platform that allows us to best cover our schedule needs while also ensuring everyone is on the same page. **Official Response from Sanjog Sandhu:** > Thank you for your review! We appreciate your feedback. If you have specific suggestions for where you'd like to receive more notifications, please reach out to our support team at support@squadcast.com. We're here to help :) ### 46. Review Squadcast **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Calls and messages immediately about alerts **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** business IOS login from app there isn't a sso option **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** He Informs immediately about errors **Official Response from Chitra Bisht:** > Hey Thanks for using Squadcast for incident alerting. We'll consider this request of business login in our future roadmap ### 47. Highly trustable tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Prajna B. | engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Easy to use and understand. Easy to integrate with Jira. This tool came as a saviour as we wanted something trustable as soon as possible. The support team is readily available to solve any doubt. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Nothing, as the tool itself, is easy to use. Everything is so great in it. Thanks to the support team, they are available any moment to help in case any assistance is required. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** It's an incident management system and an on-call feature that our team uses. Integration with Jira was straightforward, and the support person was there to help us understand the tool. **Official Response from Sai Prasaanth:** > Thank you for the feedback, Prajna! We’re so glad to hear that you’re enjoying your experience with Squadcast. We strive to provide the best support possible, and we’re glad you feel like we have done so. If there is anything else we can do for you or if you find yourself in need of assistance, please don’t hesitate to let us know. ### 48. The alert system is smooth and reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Ashish K. | Sr. Database Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** The alert system and the escalation policies we can define for every heirachy are one of the USP features of the squadcast. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** UI is not attractive. There should be a dark mode in it. **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** We are solving our product-related technical incidents ### 49. Not much use **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** it is a useful in notifications and processing **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** don't use much, but the dashboard isn't user frielndy **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** onsite business issues **Official Response from Chitra Bisht:** > Thanks for taking the time to leave a review of Squadcast on G2! We're glad to hear that you find our notifications and processing features useful. Could you please elaborate a bit more on what specifically you find challenging about the dashboard? This will help us understand your pain points and work towards better solutions. Meanwhile you might check our support documentation on Incident dashboards here (https://support.squadcast.com/dashboards/incident-dashboard) ### 50. Good enough, but there are room for improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Evan P. | Senior Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about SolarWinds IT Incident Response (Squadcast)?** Simple to understand the report and configuration after they are set correctly. Configurations are not complicated. **What do you dislike about SolarWinds IT Incident Response (Squadcast)?** Notifications/calls need to be improved - at this time and age, you should be able to call using data instead of relying on the unreliable cell network Quirks/bugs around the user interface that frustrates configuration at times **What problems is SolarWinds IT Incident Response (Squadcast) solving and how is that benefiting you?** Tracking Alarms and rostering for support ## SolarWinds IT Incident Response (Squadcast) Discussions - [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](https://www.g2.com/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) - 1 comment, 1 upvote - [How much does SquadCast cost?](https://www.g2.com/discussions/how-much-does-squadcast-cost) - 1 comment - [What is SquadCast?](https://www.g2.com/discussions/squadcast-what-is-squadcast) - 2 comments - [View SolarWinds IT Incident Response (Squadcast) pricing details and edition comparison](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-31+04%3A16%3A09+-0500&secure%5Bsession_id%5D=315d6712-a57d-4ebd-89a8-2c3c0c245e46&secure%5Btoken%5D=67691c5452da736657229cee08ec685e86313c55fd6cdbb0e3977b3d0ef422f3&format=llm_user) ## SolarWinds IT Incident Response (Squadcast) Features **Administration** - Reports & Analytics **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Service Desk** - Incident Reports - Process Workflow **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Functionality** - Alerting - Automation **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top SolarWinds IT Incident Response (Squadcast) Alternatives - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (930 reviews) - [Opsgenie](https://www.g2.com/products/opsgenie/reviews) - 4.3/5.0 (52 reviews) - [xMatters](https://www.g2.com/products/xmatters/reviews) - 4.5/5.0 (746 reviews)