SPS Commerce Fulfillment EDI Reviews & Product Details

All of my orders are in one place. Invoices are sent and paid on time. Ease of use. Review collected by and hosted on G2.com.

Would like to be able to see the PO's on my iPhone. I am unable to open the document and view it on my mobile. Would like to have access on my mobile devices.

I would like to be able to make changes and make a request to the buyer to implement changes - minor price adjustments, date changes. Review collected by and hosted on G2.com.

I like SPS Commerce Fulfillment EDI's layout; it’s simple and easy to locate previous and current orders. The customer support is by far the greatest team and is easy to rely on. Having a dedicated account manager is a huge bonus as we are able to request certain operations that can be implemented to make things more efficient. Our account manager has assisted us with new implementations, saving our operation team a lot of time and stress. The initial setup was super easy. Review collected by and hosted on G2.com.

We are happy with everything, no changes needed or negative feedback to provide. Review collected by and hosted on G2.com.

I really like that SPS Commerce Fulfillment EDI makes it easy to manage complex EDI workflows without needing extensive expertise in code management. The platform is seamless and easy to use, which made training personnel straightforward. The software helps eliminate the inefficiencies and risks associated with manual order processing, and it allows us to automate our day-to-day EDI order processing effectively. Review collected by and hosted on G2.com.

Cost is relatively high, especially when data flows are running in large volumes. In situations where we have to resend documents because of errors, we still get billed for each individual transaction. Review collected by and hosted on G2.com.

I use SPS Commerce Fulfillment EDI for retailer POs and billing, which absolves us of the risk of lost checks and orders. It creates efficiency and tracking for payments and orders. I really like the customer service reps as they are responsive, knowledgeable, and efficient, making complicated processes easy and painless. The initial setup was so easy, and this is crucial since our small team wants to focus on moving the business forward without having to put time into EDI/SPS connections manually. We rely on the support of SPS to ensure we are successful so that we can continue to progress. Review collected by and hosted on G2.com.

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SPS Fulfillment portal is a very user friendly, well organized EDI software. Once the team walks you through how to create your own insight tiles, it is very easy to further categorize and organize new orders or changes in the way that works best for your business. I also like best that SPS displays EDI data from each customer in the same format so there is a standardized PO format for orders received within this system.

Our account manager is great to work with, each time we need to onboard a new EDI connection/retailer they are clear in terms of timelines, next steps, expectations, and always very efficient. We find the the pricing for SPS quite fair given the features and attentive support they provide. Review collected by and hosted on G2.com.

Our team finds that some of the language used for ASNs can be confusing; it takes a few tries with the support team to fully understand what data we need to provide in order for it to be correct and the document to process. Thankfully their chat box is quite responsive at assisting with something like this. Each customer has their own ASN requirements, and the language around how we indicate the pack format (retail ready cartons within a master case) aren't always easy to understand. Ex. we have a standard master case that customers order by, a master holds 5 cartons within a case, but for an ASN we aren't always supposed to state 5, we need to sometimes state 1 because 1 master case ships as its own case.

One improvement request; we would love to see a feature added where we can attach our internal assigned order number to the POs within this software to have record of that (other than leaving a comment on the PO Workflow thread). It would be great if we could then call out that information within the Transactions section of SPS or sort/filter to see if any orders are missing an assigned number. Review collected by and hosted on G2.com.

We’ve used several EDI solutions from different service providers, and SPS Commerce Fulfillment stands out as one of the most user-friendly, straightforward, and well-formatted options available. Our order desk, accounting team, and warehouse staff all picked up the system quickly, and we’ve had zero issues with our fulfillment process aside from occasional user error. Review collected by and hosted on G2.com.

We’ve experienced some lengthy setup delays when adding new trading partners. In our opinion, these delays could have been avoided, which would have improved our overall customer experience, although they aren’t unusual for the industry. SPS could strengthen its market position by improving in this area, because once setup is complete, Fulfillment is exceptional.

Secondary to this is billing in CAD. SPS Commerce currently does not offer this alternative. As a Canadian supplier, we would value this change greatly given USD exchange volatility. Review collected by and hosted on G2.com.

SPS Commerce has made the EDI forms that we require ease to be produced, completed and saved, all with the utmost ease. It has made our company more efficient, all while staying fully compliant. Review collected by and hosted on G2.com.

We have not encountered a downside to the SPS Commerce usage. We truly hope that SPS can keep our costs low over the coming years we plan to utilize their services for, and so far so good. Review collected by and hosted on G2.com.

I really like the customer onboarding with SPS Commerce Fulfillment EDI. It's helpful because even with different EDI requirements from customers, they assist in adjusting, modifying, and deploying into the system. I also appreciate working with support on chat, as they help resolve issues together. The support team is capable of deep-diving into the details of issues, whether they are related to customers', SPS', or 3PL's responsibilities. Additionally, the initial setup was not difficult since we've been using SPS for years. Review collected by and hosted on G2.com.

SPS Commerce Fulfillment EDI is sometimes slow, which can be an issue when things are time sensitive. Review collected by and hosted on G2.com.

We’ve had a really positive experience working with SPS Commerce. I always feel supported—whether it’s an execution question on an account or something related to pricing, I know someone is just a call away. The platform itself is also very user-friendly, and the team does a great job walking you through everything to make sure you feel confident and comfortable using it. Review collected by and hosted on G2.com.

I’ve found that platform to be very user-friendly and easy to navigate. Review collected by and hosted on G2.com.

I really appreciate how SPS Commerce Fulfillment EDI provides a very easy, clear, uniform way to streamline the invoicing process. It enables a quick and streamlined process, which saves a lot of time. Also, when I need to test and set up for a new customer, the instructions are clear and easy to follow. Review collected by and hosted on G2.com.

For very few particular customers, the requirements of certain fields become too detailed. It would be great if we could hover over a field to identify its number, so that when the customer says field # so and so is incorrect we know which one they are referring to. Review collected by and hosted on G2.com.