# Sprig Reviews **Vendor:** Sprig **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 104 ## About Sprig Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before. Sprig's suite of tools includes: 1. In-Product Surveys: Launch targeted surveys right in your web and mobile products in minutes, and watch AI analyze and summarize the results in real time. 2. Long-Form Surveys: Run advanced link surveys across email, SMS, and chat with an intuitive survey builder and built-in AI analysis. 3. Feedback: Capture continuous feedback in your product and get AI-powered product recommendations based on responses. 4. Replays: Recreate and understand targeted user behavior with AI that analyzes and groups clips into actionable product themes. 5. Heatmaps: Capture a visual representation of your users’ in-product interactions with AI that does the analysis for you. 6. AI Insights: Sprig AI generates specific and actionable product suggestions to achieve your goals. Trusted by leading companies such as Dropbox, PayPal, Robinhood, and Notion, and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures. ## Sprig Pros & Cons **What users like:** - Users find the **easy setup** of Sprig ideal for quick and seamless survey implementation, even for non-technical users. (16 reviews) - Users find Sprig to be extremely **user-friendly** , allowing quick setup and ease of reaching customers for feedback. (15 reviews) - Users appreciate Sprig's **intuitive design** , enabling quick access to customer insights and streamlined feedback collection across teams. (12 reviews) - Users value the **quick and responsive customer support** provided by Sprig, enhancing their overall experience. (11 reviews) - Users find Sprig **extremely helpful** with its simple installation and intuitive interface for all skill levels. (11 reviews) - Users value the **real-time user feedback** from Sprig for gaining accurate insights effortlessly. (10 reviews) - Setup Ease (10 reviews) - Easy Integrations (9 reviews) - Quick Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users face frequent **survey issues** such as navigation difficulties and problematic skip logic, hindering effective data collection. (6 reviews) - Users face **survey limitations** due to poor navigation and ineffective question logic that hampers data collection and growth. (6 reviews) - Users express the desire for improved **auto-formatting and clarity** in Sprig's features, feeling overwhelmed by AI additions. (5 reviews) - Users experience **data inaccuracy** due to confusing exports and event triggering issues, complicating survey management. (4 reviews) - Users find the **limited features** of Sprig make navigation challenging, hindering growth and understanding. (4 reviews) - Users find Sprig's **pricing model confusing and potentially very expensive** , leading to unexpected costs and management challenges. (3 reviews) - Scheduling Issues (3 reviews) - Time-Consuming (3 reviews) - Dashboard Issues (2 reviews) - Delays (2 reviews) ## Sprig Reviews ### 1. Very meaningful insights **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh A. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Sprig?** Very easy to create surveys with branched questions. But the best part is that we get open-ended responses that are clubbed by themes which makes it easy to present the insights in a meaningful way **What do you dislike about Sprig?** There could be easier views to make branching in the survey editor, currently, it is difficult to visualise which questions will come up after which kind of response **What problems is Sprig solving and how is that benefiting you?** Getting user insights at the moment of truth rather than having to run surveys where the users forget what experience are we talking about and it is about perception and not the feeling while using the Product ### 2. Get off the ground with your customer development fast **Rating:** 4.5/5.0 stars **Reviewed by:** Justin T. | Growth Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Sprig?** As an early user of Sprig's new user / concept testing functionality, I'm really impressed by their templates. Was able to use two templates to get two studies off the ground extremely quick. Even got positive user feedback on testing structure, which is a great signal. Also like their native integration with Figma. **What do you dislike about Sprig?** I think a quicker way to rearrange questions would be awesome. Would only enable me to get tests off the ground even quicker and spend more time chatting with customers. **What problems is Sprig solving and how is that benefiting you?** I need a way to quickly set up, run, and gather insights from async customer development. Sprig helps me do this. ### 3. 'Sprig ' Review **Rating:** 3.5/5.0 stars **Reviewed by:** Abhijeet C. | Software devloper, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2022 **What do you like best about Sprig?** Sprig is a research platform for Products that helps the Product teams to communicate to clients or customers through Surveys, Video Interviews and Concept Tests. **What do you dislike about Sprig?** Not many Dislikes I found, but Customer Service Needs to Improve . **What problems is Sprig solving and how is that benefiting you?** Sprig solves the problem of communication with the targeted customers for many companies through its feature of Video Interviews, Small surveys and Concept Tests. ### 4. Coding is easy and can be embedded with available reporting plateforms. **Rating:** 4.5/5.0 stars **Reviewed by:** Abdul Majid R. | Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2022 **What do you like best about Sprig?** Ease of use understanding, customizable and embedded. **What do you dislike about Sprig?** Faced challenges with SAP and Microsoft Dynamics intigration. **What problems is Sprig solving and how is that benefiting you?** Presentation of various reports in proper manner. - [View Sprig pricing details and edition comparison](https://www.g2.com/products/sprig/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-19+15%3A55%3A03+-0500&secure%5Bsession_id%5D=c781595a-39cc-423e-96db-3c92bce5a93a&secure%5Btoken%5D=ac71f4c3f3a0510c49796783620a676d1a980014af92cc932046f5cf589348b6&format=llm_user) ## Sprig Integrations - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) ## Sprig Features **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Participant Selection** - In-App - On-Site - Recruitment Pool **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Sprig Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,029 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) - 4.3/5.0 (329 reviews)