# Sprig Reviews **Vendor:** Sprig **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 104 ## About Sprig Sprig is a product experience platform built for researchers who need fast, relevant user insights. Powered by AI, Sprig helps you do more research in less time by capturing and analyzing real-time feedback and behavioral data at scale. With in-product surveys, feedback buttons, session replays, and heatmaps, researchers can quickly identify user needs, refine experiences, and drive data-backed product decisions faster than ever before. Sprig's suite of tools includes: 1. In-Product Surveys: Launch targeted surveys right in your web and mobile products in minutes, and watch AI analyze and summarize the results in real time. 2. Long-Form Surveys: Run advanced link surveys across email, SMS, and chat with an intuitive survey builder and built-in AI analysis. 3. Feedback: Capture continuous feedback in your product and get AI-powered product recommendations based on responses. 4. Replays: Recreate and understand targeted user behavior with AI that analyzes and groups clips into actionable product themes. 5. Heatmaps: Capture a visual representation of your users’ in-product interactions with AI that does the analysis for you. 6. AI Insights: Sprig AI generates specific and actionable product suggestions to achieve your goals. Trusted by leading companies such as Dropbox, PayPal, Robinhood, and Notion, and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures. ## Sprig Pros & Cons **What users like:** - Users find the **easy setup** of Sprig incredibly convenient, enabling quick surveys without technical expertise. (16 reviews) - Users find Sprig to be **extremely user-friendly** , allowing quick setup and efficient targeting for customer feedback. (15 reviews) - Users value Sprig for its **intuitive usability** , enabling efficient feedback collection and seamless integration for diverse teams. (12 reviews) - Users appreciate the **quick and helpful customer support** offered by Sprig, enhancing their overall experience and efficiency. (11 reviews) - Users find Sprig to be **easy to use and intuitive** , making installation and testing straightforward for everyone. (11 reviews) - Users value the **real-time user feedback** from Sprig for gaining accurate insights effortlessly. (10 reviews) - Setup Ease (10 reviews) - Easy Integrations (9 reviews) - Quick Setup (7 reviews) - Simple (7 reviews) **What users dislike:** - Users face **survey issues** like ineffective question logic and navigation challenges, impacting the overall usability of Sprig. (6 reviews) - Users report **survey limitations** due to inadequate information and bugs, complicating the survey navigation and event management. (6 reviews) - Users express a desire for improved **formatting and clarity** in Sprig, citing complexity and clutter as concerns. (5 reviews) - Users struggle with **data inaccuracy** in Sprig due to confusing exports and issues with event triggering during surveys. (4 reviews) - Users find Sprig's **limited features** hinder navigation and useful insights, complicating their overall experience. (4 reviews) - Users find Sprig's **pricing model confusing and potentially very expensive** , leading to unexpected costs and management challenges. (3 reviews) - Scheduling Issues (3 reviews) - Time-Consuming (3 reviews) - Dashboard Issues (2 reviews) - Delays (2 reviews) ## Sprig Reviews ### 1. Transforms User Research, Superb Targeting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Sprig?** I like that Sprig allows me to be confident about reaching the right customer at the right time. It cuts research time so we can maintain a live pulse on our product across a diverse set of customers and their needs. Sprig is far superior in reaching the right customer at the right time compared to other tools like GetFeedback. Above all, Sprig is much more user-friendly, enabling multiple departments at our company to use the tool relatively quickly to reach out to customers for feedback. **What do you dislike about Sprig?** I wish it would allow us to automatically format a pasted question option choice from Google Docs. I think this is on their roadmap so I'm eager for it to release. It would also be great to see what they do for the synthesis portion in the future since it would be great to get to edit the AI buckets when it takes a first attempt at coding the survey data. **What problems is Sprig solving and how is that benefiting you?** I use Sprig to target customers with surveys at the right place and time, eliminating the need to pull customer lists from other teams, democratizing user research for multiple people at our company, cutting UX research time, and maintaining a live pulse on diverse customer needs. ### 2. Getting to know patients and staff wasn't that easy **Rating:** 4.0/5.0 stars **Reviewed by:** Ary M. | Data Entry Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Sprig?** Sprig has been an essential tool for gathering opinions in an uncomplicated and clear manner. We frequently need to know how users feel when they leave or how to enhance the administrative staff's experience. The best scenario is for the surveys to be conducted at the appropriate time, without interruption, and for the responses to be recorded right away. I don't have to spend hours manually organizing data, which saves me a ton of time. **What do you dislike about Sprig?** At first, it was somewhat costly to adapt to the manner question flows are designed, particularly if we sought more tailored approaches for our style of patient. I also believe that having more case studies available would benefit the healthcare sector. **What problems is Sprig solving and how is that benefiting you?** We use Sprig to gather input on the new patient admission system. We didn't know which parts caused the greatest confusion at first, but after only one week of active surveys, the data clearly showed where the majority of people were detained or needed help. This allowed us to modify the instructions and shorten the waiting time. ### 3. Easy no-code setup, great for SMEs **Rating:** 4.5/5.0 stars **Reviewed by:** Gab K. | Senior Lead Engineer, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Sprig?** Easy to start with the simple installation for non technical users, Easy to target with e.g. path or interaction based segments. Create multiple study types and filtering results by user attributes is also helpful. **What do you dislike about Sprig?** Some analytics might not be enough for more advanced insights, which we need to delegate to other BI tools. Exporting data is not as straightforward as we fought. **What problems is Sprig solving and how is that benefiting you?** It helps us gather timely feedback in good contextual without the need to schedule human 1:1 calls with manually picked customers. It helps us gather data for data-driven decisions to enhance our UI/UX for our web platform. ### 4. Great user research tool in my product toolkit **Rating:** 4.0/5.0 stars **Reviewed by:** Jenny C. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Sprig?** As a Product Manager, I love how easy and intuitive it is to understand overall trends and themes at the survey and individual question level. I also enjoy being able to double click into responses and identify the specific user that left feedback so I can follow-up or investigate their usage on other platforms. I'm a huge fan of the Sprig Slack integration as well since my Product Designer create a Slack channel where all Sprig responses are logged for our product. **What do you dislike about Sprig?** No notable downsides. It meets my needs as a Product Manager who needs access to an intuitive qualitative tool to survey our users **What problems is Sprig solving and how is that benefiting you?** Establshing baseline CSAT and tracking CSAT over time, understanding how we can improve the user experience, gathering a list of users that want to join a research panel ### 5. Sprig: A Powerful Tool for Scalable, In-Product User Research **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Sprig?** Sprig has become a valuable part of our user research toolkit, especially as we’ve scaled our efforts and looked for ways to collect insights faster and with less manual coordination. Its strength lies in enabling in-the-moment feedback through in-product surveys, which helps us capture user sentiment and behavioral context with high relevance. **What do you dislike about Sprig?** Customization Limits: While the tool is easy to use, there are some limitations around branding and question types that might not suit complex research needs. Analysis Depth: The reporting dashboard is great for high-level patterns, but for more nuanced qualitative analysis, we often have to export data to dig deeper. **What problems is Sprig solving and how is that benefiting you?** Sprig allows us to conduct unmoderated user research across multiple business processes and intercept surveys across many digital products. ### 6. Sprig was a game changer for the product org at Figma. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | Head of Customer Intelligence, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Sprig?** Sprig has been a gamechanger for in product feedback collection. Its ability to seamlessly target users and capture insights at scale has transformed how we gather feedback. It delivered both high volume and high quality responses with minimal operational overhead. Before Sprig, running early access and beta programs required significant program management effort, often yielding low response rates or weak signals. With Sprig, we could autonomously collect a steady stream of quality feedback, allowing teams to monitor real-time sentiment using their AI powered analysis. The real unlock came when we integrated Sprig with Enterpret. Suddenly, in product feedback wasn’t just a siloed data point. it became part of a unified feedback ecosystem, alongside sources like Zendesk, Twitter, and Reddit. This gave the entire company a single, searchable source of truth, making it easier to identify trends, validate decisions, and stay connected to user needs at scale. If you’re looking to build a continuous loop between user insights and product decisions, Sprig (especially when paired with Enterpret) is a must-have. **What do you dislike about Sprig?** Sprig's billing model can be very confusing and rather expensive. It's not very clear how it works and how to manage it in an optimal way. Also the way they format their data exports through the API is really tricky as well and takes a lot of time to reformat into a usable way. **What problems is Sprig solving and how is that benefiting you?** Seamless contextual in product feedback collection and analysis. ### 7. Great for continuous feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Zina A. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Sprig?** Set up is very easy and adding attributes to target users is also a breeze **What do you dislike about Sprig?** Question skip logic needs debugging as it resets frequently while the survey is running. **What problems is Sprig solving and how is that benefiting you?** In product feedback is easy via Sprig ### 8. Easy for PMs to self-service studies and analysis without needing research involvement! **Rating:** 4.0/5.0 stars **Reviewed by:** Nick T. | Senior Data Scientist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Sprig?** Studies look great and are super easy to create. Basic implementation is easy with the javascript SDK (though adding events could be a little easier for us - more on that in the next section). The AI summaries are super helpful. As a result we've seen solid organic adoption with our PMs who are lunching quite well designed surveys with minimal support! **What do you dislike about Sprig?** If you use segment it's easy to bring your existing events etc in however it lacks a public API to send events. If it supported Snowflake data sharing, brining attributres from our warehouse would make implementation even quicker! **What problems is Sprig solving and how is that benefiting you?** Helping our PMs understand our users at scale when interviews are too high effort and quant data doesn't explain the why enough. ### 9. Best tool for capturing feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Sprig?** Easy to install and capture user feedback. I like that the button is always visible and has a nice design. We use it for bug hunting with users. **What do you dislike about Sprig?** Can add Make integration. But with webhooks, we solve it. So it's not critical **What problems is Sprig solving and how is that benefiting you?** Capturing user feedback and bug reporting ### 10. Perfect in-app surveys! **Rating:** 4.5/5.0 stars **Reviewed by:** Melanie D. | VOC Manager, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Sprig?** The ease of setting up surveys. Sprig makes it very easy to get in-app surveys set-up and deployed in super fast time. Im impressed with the bespoke dashboards that can be set up to view data and the look and feel of the UI is great - not to clunky and very smooth. The support team are also great with solving any issues or questions I have - highly recommend! **What do you dislike about Sprig?** The only thing would be that as Im based in the EMEA timezone, getting support can take longer that I would like - but as soon as the team are online, the support is swift and the team are very quick to make things happen. **What problems is Sprig solving and how is that benefiting you?** Understanding what makes our users tick and what user journeys cause friction are the key reasons why we are using Sprig, to understand and go more indepth in finding the answers to these questions. We have been able to make impactful improvements to our products via the in-app survey offerings by Sprig. ### 11. Best research platform **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** It's easy to use by both my team and users whom we sent the tests out to. **What do you dislike about Sprig?** Sometimes it can be hard to reorder and navigate many questions in a test, but you get used to it. Anytime I've wished something to be different, the Sprig team has listened and offered an improved experience in their next round of updates. There **What problems is Sprig solving and how is that benefiting you?** We needed a way to get user insights and fast. From asking questions on how we can improve a feature to showing users prototypes. ### 12. From Maze to Sprig: an honest review **Rating:** 4.0/5.0 stars **Reviewed by:** Lois B. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Sprig?** My company primarily utilized Maze, to which we were highly attached. Maze was exceptionally user-friendly (for designers), and features such as hotspots proved to be extremely valuable for our data interpretation. Sprig offers a similar yet distinct set of functionalities, so making the decision to switch was not a quick one. To address our concerns, the product team convened a formal meeting with representatives from Sprig before finalizing our decision. One aspect of Sprig that I particularly appreciate is their customer support, which effectively addressed my numerous inquiries—something I did not experience with Maze. Additionally, Sprig frequently conducts webinars and provides one-on-one customer support, which has significantly enhanced my ability to efficiently use its tools. A notable advantage of Sprig is its ease of use, even for individuals outside the design team, leading to increased adoption among product personnel. Although certain features, such as hotspots, are not yet available (with plans for future implementation), Sprig is committed to continuous improvement and feature expansion. **What do you dislike about Sprig?** I have already addressed this matter; however, certain features are currently unavailable. This is not a significant issue, as Sprig frequently communicates about upcoming features and is consistently focused on making improvements. **What problems is Sprig solving and how is that benefiting you?** Addressed earlier. ### 13. Sprig makes user research effortless with intuitive surveys and AI-driven insights **Rating:** 5.0/5.0 stars **Reviewed by:** Jbili A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Sprig?** Most Helpful Aspects of Sprig: Real-time user feedback for more accurate insights. AI-powered analysis to quickly extract trends. Seamless integrations with analytics tools. User-friendly & no-code setup for easy survey deployment. Video feedback support for deeper insights. **What do you dislike about Sprig?** Small ecosystem, new, uncertain future, fewer tools. **What problems is Sprig solving and how is that benefiting you?** Problem: Traditional surveys (email, pop-ups) suffer from low response rates and lag between insights and action. Sprig’s Fix: In-context micro-surveys triggered during product usage for real-time, unbiased feedback. ### 14. Doubling research studies and cutting time-to-insight in half! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sprig?** Using Sprig has enabled our small, but might research team to double the number of studies we're running and cut in half the time it takes us to go from study to actionable insight. It's also very easy to implement a new sprig and the ability to have unlimited seats in our account means many stakeholders can view results in real-time and take action even sooner. **What do you dislike about Sprig?** If Sprig had a few more survey capabilities, we may be able to expand the usage to other departments and research needs. Would also really love to test prototypes (with video/audio recording) on mobile! **What problems is Sprig solving and how is that benefiting you?** Sprig is allowing us to conduct much more in-product research, ensuring we're targeting the correct users in our research and enabling quick recruitment for more in-depth research. ### 15. Great product, easy to use out of the box! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim P. | UX Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Sprig?** The fact that it integrates so easily out of the box with our front end. I've had a few challenges here and there getting things to work, but the customer support team is always easy to contact and get help from. I like how easy it is to see the metrics, and the AI summary is very useful. Overall, it's a great product! **What do you dislike about Sprig?** I really can't think of anything. It fulfills all of my needs. **What problems is Sprig solving and how is that benefiting you?** In-app surveys for user research purposes. It helps me discover quantitatively and qualitatively issues that my end users have with our product. I use it continually for NPS and for regularly running surveys on areas of my application. ### 16. I find it incredible difficult to navigate and to drill into information and review data **Rating:** 0.0/5.0 stars **Reviewed by:** Ally S. | Property Managr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** I do not have a single thing unfortunately that I have to say positively about this site. **What do you dislike about Sprig?** Incredibly difficult to navigate. You have to jump through hurdles in order to get to a place where still only very limited information is available. The surveys more than not provide no information and just a 1-10 score ... this does not help us grow or learn in any capacity whatsoever. **What problems is Sprig solving and how is that benefiting you?** Sprig has not solved a single issue or even provided me enough information to tackle an issue. I have received 0 benefits from sprig so far. ### 17. Great easy to use UX product **Rating:** 4.5/5.0 stars **Reviewed by:** Juan H. | Voice of the Customer Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Sprig?** User interface, lots of good features (heatmap, feedback, etc.) **What do you dislike about Sprig?** Even though the tests seem to be properly setup, there can be some errors every now and then (but the support team is always available) **What problems is Sprig solving and how is that benefiting you?** Ad hoc surveys requested by local markets on gathering specific feedback, or implementation of general digital feedback buttons across channels ### 18. Sprig SAML **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua C. | IT Support Engineer II, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** I set up Sprig for our Org and the set up process is easy. **What do you dislike about Sprig?** Support takes longer to respond making the set up process longer **What problems is Sprig solving and how is that benefiting you?** It provides data to easily identify the top things that we do for ads and the things we need to improve ### 19. A low-effort way to survey users at the moments that matter **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Sprig?** Sprig allows my company to understand the in-the-moment experience of our users, greatly reducing recall bias. Many studies can be implemented without engineering effort, allowing us to rapidly answer research questions. The Sprig support and Eng teams are always quick to answer our questions. **What do you dislike about Sprig?** More advanced studies requires Eng support. Survey logic is not as advanced as Qualtrics or other more robust platforms. **What problems is Sprig solving and how is that benefiting you?** With Sprig, we can ensure we survey the right users at the right time. We don't need to send thousands of untargeted surveys to reach the right audience. When users are prompted to take surveys, the action they have just taken is fresh in their heads, so we can properly understand their experience of it. With these insights, we can understand the what and why of our users' behaviors. ### 20. Easy to set up and use! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Sprig?** - The tool is very easy to set up on web - Creating, targeting and launching a survey is very easy and you can have a survey running in no time -They have a really good template library - The UI is very minimal non invasive - Very good and responsive support team! **What do you dislike about Sprig?** - Implementation for our app was a more involved process that took the developers more time than expected. **What problems is Sprig solving and how is that benefiting you?** Learning about my users and the user experience of my product. Allows me to improve user experience. ### 21. Easy to use tool to gain feedback from customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2025 **What do you like best about Sprig?** Easy to use. Lots of templates. Easily integrated into our app. Have even used it to run prototype testing through. **What do you dislike about Sprig?** Would like a "stack ranking" option on surveys **What problems is Sprig solving and how is that benefiting you?** Easy access to users at the point that they're doing their work - more likely to give timely and honest feedback ### 22. Feature rich software thats easy for every teammate to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Sprig?** Sprig has been very easy to set up and easy enough to use that everyone on our team can self-serve. We've enjoyed using the surveys and heatmaps. The screen recording software is also very helpful for the design team to understand usability. We're very happy with our decision to switch to Sprig. **What do you dislike about Sprig?** Not necissarily a dislike of Sprig, but heatmaps in general lack enough clarity to true make decisions from. Due to the complexity of some of our interfaces, it's hard to determine what was actually clicked or viewed. **What problems is Sprig solving and how is that benefiting you?** We want to see how users move through our product, and Session Replay does exactly that. We've watched guests get stuck or spend too much time on simple tasks. These learnings have helped us design better flows and optimize our experience. ### 23. Great tool for understanding product experiences and customer outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Sprig?** I love Sprig's survey tool for hearing immediate feedback from customers when they complete our flows or abandon flows. The replay feature is a great value add for these surveys. I've been able to identify several severe bugs that have gone completely unoticed by product teams simply by reading open responses and watching replays. I also love asking customers if they would like to participate in interviews. This allows me easy access to a pool of customers for further UX research. I use Sprig every week to check in on customer sentiment and monitor for new problems. **What do you dislike about Sprig?** Getting support from engineers to help set of events in Sprig can be a pain. I've been exploring Sprig's no-code events for survey targetting and it seems to work well, although a bit tricky to understand at first. **What problems is Sprig solving and how is that benefiting you?** Sprig helps us ensure product quality across critical user journeys by keeping a continuous pulse on the user experience. Replays are eveolving this by providing behavioural data to better understand friction. ### 24. Easy to use, but easy to let it get away from you **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Sprig?** I love the ease of spinning up a new study on a website. It's so simple to start collecting data from visitors and there are endless opportunities for creating user friendly prompts, surveys, prototypes, etc. **What do you dislike about Sprig?** It's incredibly easy to forget that you have an event triggering once it's live. You have to not just end the study or survey but archive the event too. We've found ourselves in more than one instance where the event continues to trigger, despite not being tied to a live study and eating up all of our MTUs or incurring overages. YIKES. **What problems is Sprig solving and how is that benefiting you?** Sprig solves the issue of creating easy to launch in-product surveys. The reports are great and the templates available are robust. ### 25. Amazing research tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Sprig?** I love that I don’t have to rely on eng everytime I need to launch a survey. **What do you dislike about Sprig?** I wish it had more research features so my company would be open to using it. **What problems is Sprig solving and how is that benefiting you?** Easy to launch and get feedback so quickly ### 26. Great looking Platform and useful AI insights **Rating:** 4.0/5.0 stars **Reviewed by:** Shaina C. | Design Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Sprig?** We mainly use Sprig for surveys on our existing customer base segmented by audience. The filters really help us determine what segment we want to survey and on what pages. I also really like Sprig's AI analysis of open answers and how it clusters them into themes. **What do you dislike about Sprig?** The usability test feature is not really intuitive and doesn't allow you to add links other than prototype links. When we we're doing an audio test, it didn't work because of this limitation. **What problems is Sprig solving and how is that benefiting you?** Sprig allows specific triggers (or filters), that allow us to target exactly the users we want and survey them to better understand our product. It's targeting and audience filters are extremely useful. Also, the session replays allows us to understand better what the user was doing when answering the survey. The survey AI insights are great too and make analyzing much easier ### 27. Great Product to get details of all Survey's **Rating:** 5.0/5.0 stars **Reviewed by:** Hitesh Y. | data engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** Get all data in one place which help us analyze data properly **What do you dislike about Sprig?** There are some more connectors which can be added so that we can connect it with multiple systems **What problems is Sprig solving and how is that benefiting you?** How consumers are facing issue and what we can imporve our product ### 28. Sprig makes data capture and analysis easier, but still has room for some minor improvements! **Rating:** 4.5/5.0 stars **Reviewed by:** Christine K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Sprig?** I think that the way the feedback is collected and categorized is really helpful. All the tasks that you need to test your survey participants on are recorded and transcribed instantly, and if you enable screen recording, you are able to view their pathing and see in real time, if they're struggling in specific areas of your designs. Also, Sprig has the responses to the questions automatically categorized into themes that highlight the key takeaways from the survey. All in all, it makes it really easy to review all of the feedback coming in and saves me so much time with synthesizing the data. I am definitely going to be using Sprig from now on to conduct user interviews and usability tests with my customers. **What do you dislike about Sprig?** The biggest gripe I have with Sprig is that when I embed a prototype from Figma into the recorded tasks, the resolution of the prototype is very small, despite the fact that I am designing for a desktop. I have adjusted the settings, increased the wireframe size, and googled other potential ways to increase the resolution size for our survey participants, but nothing has worked and some have even said that they cannot do specific tasks because the font size is too small. If there is some sort of best practice (recommended wireframe size, settings, etc), that should be specified somewhere on the UI near where you input the prototype link. Additionally, I had a couple survey participants state that the task came up with a black screen and that the prototype did not show, which was unfortunate. And lastly, it would be nice if our pariticpants could go back in case, they accidentally selected the wrong answer or forgot to mention something in the comments. **What problems is Sprig solving and how is that benefiting you?** Documentation of all of the user feedback can be tedious with transcribing, taking notes, and synthesizing data and Sprig really does speed up the process for us and provides more value with video/screen/audio recording as well as immediate transcription and AI analysis tools. ### 29. Solid tool for creating in-product surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Sprig?** Spring is brain dead simple to set up and use. If you have even the slightest experience in tools like Google Analytics, you can start up and run a survey in seconds. **What do you dislike about Sprig?** Spring has started to clutter itself with AI features, and other unnecessary things we just don't use. **What problems is Sprig solving and how is that benefiting you?** Sprig makes it simple to collect user feedback on in-product experiences. That makes it easy to collect regular feedback. It also makes it possible for our product team to change surveys without bugging the engineering team. ### 30. I am a product manager at Chegg. i create a sprig survey every month **Rating:** 4.0/5.0 stars **Reviewed by:** itay s. | Product manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Sprig?** very easy to use + the option to see videos + connect to amplitude **What do you dislike about Sprig?** Not to be able to see it per time frame. we are running an ongoing survey so if I want to analyze the change per month without create a new survey, I need to download it to excel. in addition, if I run it to analyze an experiment, I have the experiment as a property in excel but I cannot see it easily in sprig. I want to see in 1 sprig, the results per each varient in the experiment and not to open a new spring. why? we have only 20 sprigs per month to all the company and many PM want to use it **What problems is Sprig solving and how is that benefiting you?** each time we have a differnt problem like why are you using the web and not the app. if we run an ab test, which experiment get better result - we ask if our product help them today - this is something that hard to get from the data also, we users are not using some feature or they use it in the wrong way, we ask them why ### 31. An easy to implement survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** Its super easy to setup, sitting on top of your existing techstack either through Segment or a Java SDK. Works really nicely, and customer support is always quick to respond. **What do you dislike about Sprig?** There are some weird UI behaviors and not everything is immediately obvious for how it should work - such as cloning a survey or chaining multiple surveys together. **What problems is Sprig solving and how is that benefiting you?** Helps us survey individuals for qualitative feedback ### 32. Thank you for your feedback! How can I assist you further? **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia o. | Senior advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Sprig?** It's a great tool! Super organized, intuitive and helpful **What do you dislike about Sprig?** Nothing yet, haven't had an issue or problem using it **What problems is Sprig solving and how is that benefiting you?** Gather feedback from users and fix the product. ### 33. Very helpful to run quick surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh A. | Group product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** Once setup it is a no-code tool that our research team can use to create surveys without the help of the engineering team and at the same time generate quick results **What do you dislike about Sprig?** I would like Sprig to be more transparent about their pricing, it can get expensive at scale **What problems is Sprig solving and how is that benefiting you?** Sprig helps me conduct in the moment survey where users can share their feedback as they are going through the experience of the product and not much later when they have forgotten about the experience that I need feedback on ### 34. Love the product! Customer Support is another level 5/5 **Rating:** 4.5/5.0 stars **Reviewed by:** Rui S. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Sprig?** The Templates available are simply amazing, so well written, and a lot of big brands represented. Love it **What do you dislike about Sprig?** The navigation when you're building a study sometimes feel weird, collapsing blocks makes the study move a little bit and all others blocks are collapsed as well. Not sure if i love that **What problems is Sprig solving and how is that benefiting you?** Spring has been super helpfull in validating early concepts. ### 35. Working with sprig for 8 month now for iOS/Android applications at Chegg. Launched 5 studies so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Racheli E. | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Sprig?** The setup is super easy. Creating studies is self served. there are templates from other companies I can use to create new studies. I can build dashboards and compare releases side by side. (but only 2) Customer support is great! **What do you dislike about Sprig?** I dont have the ability to compare studies - in example, If I want to compare NPS month over month, I can use your dashboards, but then can only have 2 releases side by side and cannot see a trend (for example year review) Android is still not working for us Waiting for the videos to be released for native apps! :) **What problems is Sprig solving and how is that benefiting you?** I hear the customer's voice immediately as I launch a new experience. I get all feedback sorted into buckets. Triggering the surveys by events is super helpful - integration of new event is easy too. AI is great ### 36. I love to use it for studies, the UX/UI is great **Rating:** 4.5/5.0 stars **Reviewed by:** Roi B. | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** UX/UI, easy to use and analyze, very clear steps to activate a study **What do you dislike about Sprig?** The fact that there is no clear way how to keep our MTUs within the limit so we can have more than one study per month and also the support of org that has a lot of events and needs to reduce them to the ones that active **What problems is Sprig solving and how is that benefiting you?** We don't have a similar tool fo it in the org ### 37. Best Product for pop up feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Bhavin P. | Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** I truly appreciate the instant feedback capability throughout the customer journey. The dashboard features are fantastic, and I'm particularly impressed by the robust analytics, which significantly contributes to our business and customer success. Overall, I'm extremely satisfied with both the product and the exceptional support provided by the customer service team **What do you dislike about Sprig?** While the product offers great value, it's on the pricier side. Improving the notification center to ensure real-time alerts are promptly sent and acted upon would be beneficial. **What problems is Sprig solving and how is that benefiting you?** The real-time feedback feature is invaluable, enabling us to continually enhance our product based on customer input, thus optimizing the overall customer journey and fostering success ### 38. Efficient and Intuitive Survey Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Erin H. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Sprig?** Sprig has been an exceptional tool for our company, primarily for its advanced preview feature, which offers a clear glimpse of how surveys will appear to users. This feature, along with its easy-to-navigate interface, has made Sprig a standout choice. Our team appreciates the capability to manage multiple products simultaneously within the same platform. This consolidation has simplified our processes, as we previously relied on multiple tools for survey creation and tracking. The integration with Segment for no-code events is another highlight, significantly reducing the need for dedicated engineering resources. Moreover, Sprig has streamlined our ability to collect Net Promoter Scores (NPS) and conduct studies across a range of products, despite their varied development backgrounds. The AI-generated summaries of survey results have also been invaluable, providing insightful overviews and aiding in data-driven decision-making. Customer support has also been very responsive! **What do you dislike about Sprig?** One aspect that could be improved is the clarity regarding Sprig's pricing model, particularly what constitutes a single survey launch per month or a Monthly Tracked User. This ambiguity may stem from the diverse setups of the products we run concurrently. However, clearer guidelines or more examples in this area would be helpful. **What problems is Sprig solving and how is that benefiting you?** Unified Survey Management: It allows for managing surveys across multiple products within a single interface, streamlining the process and reducing the need for multiple tools. User-Friendly Interface: Sprig's intuitive design simplifies survey creation and management, making it accessible even for those with limited technical expertise. Efficient Integration: The tool seamlessly integrates with platforms like Segment for no-code events, saving significant engineering efforts and resources. ### 39. Streamlining Clinician Surveys with Sprig **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa E. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Sprig?** Sprig has proven to be an invaluable tool for streamlining our survey processes. Navigating the tool was surprisingly straightforward, even after inheriting it from former employees. The minimal training required reflects Sprig's user-friendly interface, allowing my teammate and me to seamlessly integrate it into our workflow. Moreover, the support we received from Gina and Earl on the product and support teams has been exceptional. Their willingness to provide a customized training session demonstrated a commitment to ensuring we fully understood the tool's capabilities. **What do you dislike about Sprig?** One notable drawback has been the historically slow response time for tickets, taking up to 24 hours. While this was a concern in the past, the recent establishment of more direct access to the support team, particularly Gina and Earl, has alleviated this issue. I anticipate that this improvement will eliminate any continuous challenges regarding response times. **What problems is Sprig solving and how is that benefiting you?** Sprig serves as a solution to gather, organize, and make actionable the feedback received from clinicians, contributing to a more informed and data-driven decision-making process within the company. The tool facilitates a quick and accessible survey within the app, allowing us to promptly capture valuable insights on their experiences. Then the integration with Salesforce and Slack through Zapier ensures efficient reporting and visibility of this feedback. ### 40. Gettings feedback has never been easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Sprig?** The simplicity to spin up a survey and then target a highly specific group of users is unmatched. Sprig makes data collection and feedback easy. Their new Replays feature has been very valuable as we evaluate the effectiveness of our product. **What do you dislike about Sprig?** Sprig data is sometimes a lot to manage. Replays data is sometimes challeneging to tag and or share insights on. **What problems is Sprig solving and how is that benefiting you?** Sprig allows us to get feedback from a wide breath of customers which alows unique perspectives and not just the loudest voice. ### 41. We can't live without Sprig! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Sprig?** Sprig's AI analysis helps our research team jump-start our analyses, which empowers us to capture the heart of user feedback quickly while giving us more time to dig for deeper nuance and ultimately craft more powerful user stories. **What do you dislike about Sprig?** It can be difficult to understand whether response quotas are met, particularly for surveys involving multiple segments. However, Sprig introduced new features recently that have made this a little easier, like results filters and displaying missingness information, and generally the team seems very responsive to feedback. **What problems is Sprig solving and how is that benefiting you?** Sprig allows us to hear from the right users at the right time. Targeting a specific audience is so easy that since adopting Sprig, we've roughly doubled the frequency of our surveys. We also are now starting to use Sprig to collect data about features that haven't fully launched yet. Because we can target based on LaunchDarkly flags, we can now provide qualitative insights when A/B testing, which helps our product team refine solutions more efficiently. ### 42. Amazing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Nouha M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** Friendly use, super simple and efficient **What do you dislike about Sprig?** Design of the dashboard could be a bit better Maybe also have a full report to download in ppt **What problems is Sprig solving and how is that benefiting you?** It help us make surveys in app and have powerful insight from our consumer A lit a of tools are practical like choosing the type of questions and the order ### 43. Awesome AI powered insights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Sprig?** Sprig really combines all the qualitative data points together and blends into a seamless experience; I like the session replays combined with the surveys and the AI generated summaries **What do you dislike about Sprig?** The pricing model is a bit off, for a smaller startup you can only commit to a 12 month plan and you can have only 2 studies per month. Also, their Javascript SDK doesn't allow for SSR apps like NextJS **What problems is Sprig solving and how is that benefiting you?** Sprig helps to uncover frustrations of the user beyond the funnel analytics you can get in Mixpanel. It's an easy way to target specific users and trigger non-intrusive in-app surveys ### 44. Great for Quick embedded or direct to consumer surveys! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Sprig?** Overall I think Sprig is great. I've used both Qualtrics and SurveyMonkey in my professional career and Sprig is very easy to use and navigate both in terms of UI and guidance. The surveys are quick to stand up, easy to embed in a multitude of ways, and has enough functionality to create a range of engagements. **What do you dislike about Sprig?** The 3 main things I wish Sprig had more of are 1. Metadata extraction - being able to easily extract my delivery data and also the ability to embed additional metrics into my survey for capture. (Qualrics does a great job of this) 2. User management and administration - I want it to be easier to be an admin of Sprig. I have to manage our Sprig instance, which means making sure we don't get near our maximums and also making sure my team is enabled. Wish it were easier to track usage of individuals and groups but also see the historical usage easier. 3. In-app guidance. I think you guys do this well, but I still want more. :) Espeically when it comes to managing dev and prod environments. I get a lot of questions about these and have to explain to my users that it exists. **What problems is Sprig solving and how is that benefiting you?** Sprig is helping us to engage with our users while they're moving through our experiences. ### 45. Happy with Sprig after one year **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Sprig?** We've had Sprig for about a year now and we're overall pretty happy with it. It's been generally easy to use after some intitial technical setup which required engineering help. The AI summaries and themes are pretty accurate and save a ton of time over manually reading and categorizing feedback. We've seen much higher response rates through in-app surveys (10-30%) as opposed to email where we'd see maybe 1 or 2%. Frequently updates with new features, especially AI-related ones. The support has been great too. We have a shared Slack channel for questions and the team is usually very quick to respond. **What do you dislike about Sprig?** There's a lot room for improvement in the reporting. Could use some slight UI enhancements like simply pinning studies to the home dashboard or top of the list so you see how they're progressing at a glance. **What problems is Sprig solving and how is that benefiting you?** Sprig has allowed us to move away from old fashioned email surveys. Email was a very congested channel at our company and our response rates weren't great. We see sometimes 10x higher response rates in Sprig and the in-app surveys are easier to deploy than email. ### 46. User-friendly survey tool for researchers and non-researchers alike **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Sprig?** Sprig stands out for its ease of use and versatility, making in-app surveys accessible to both experienced researchers and newcomers. Its main strengths lie in the in-app triggers for in-context surveying and straightforward result analysis. Sprig's result analysis is straightforward and doesn't necessarily require extensive research expertise for basic use, making it accessible to a wide range of users. We use it on our Research team, but it's accessible enough that our non-researchers on our Product + Eng team can handle simple surveys on their own. Plus, we work closely with our account team at Sprig and they're a Slack away for any help we need. **What do you dislike about Sprig?** There can be a bit of a engineering investment to get survey triggers configured, depending on the complexity of the survey and in-product trigger. This hasn't been a barrier for usage for us and the Sprig team helps us navigate it, but it's something to take into consideration. Otherwise, there are some instances in which we need to export survey data to Sheets or another tool to get the level of analysis we want. Ideally, that could be doen in Sprig, but their exports include the pertinent data, so again, it's not a significant drawback. It would just be a little easier and more convenient to do it all in the Sprig interface! **What problems is Sprig solving and how is that benefiting you?** I primarily use Sprig for surveying users engaged in beta testing features. These surveys help us gain a quantitative understanding of the user experience within beta features. Additionally, we leverage the audience from these Sprig surveys to recruit respondents for subsequent in-depth qualitative research. ### 47. Incredibly helpful for product team **Rating:** 4.5/5.0 stars **Reviewed by:** Shayne J. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Sprig?** It's easy to publish surveys, easy to gather data, and their support is very helpful. I also like that they take feedback from our team seriously. Overal, it's been a great experience working with Sprig. **What do you dislike about Sprig?** None at the moment, every software has it's limitations but we've been able to get the most out of Sprig from my perspective. **What problems is Sprig solving and how is that benefiting you?** We make a lot of product informed decisions through sprig. It's easy to get a survey out to users quickly and get data back quickly. ### 48. Great tool to collect in-product customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Sprig?** One of the best tool for in-product surveys. Super easy to integrate with the product and start collecting user feedback right away. AI analsyis is neat and makes it easy to synthesize feedback. **What do you dislike about Sprig?** Focus a bit on ease of use and performance. I found important features such as exporting data to be very slow and painful to use. Your product is great but making it usable and fast for customers will add more power to it. **What problems is Sprig solving and how is that benefiting you?** Makes it easy to collect customer feedback ### 49. Sprig meets my UX team research needs with ease - they go above and beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about Sprig?** Sprig's research templates are great and super helpful! I use them to get started and then can easily customize to my team's or users needs. It's also very easy to implement in our product platform. Because of this, we frequently push out surveys! **What do you dislike about Sprig?** This isn't necessarily Sprig's fault, but sometimes our team finds it hard to find the sweet spot to gather enough survey responses. It would be helpful to know, based on what type of product/application you're using it for, what you should do to gather enough insights. **What problems is Sprig solving and how is that benefiting you?** Sprig is solving our need to push in-app surveys to gather quick, insightful feedback on features. ### 50. Straightforward and easy way to learn about customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Sprig?** How easy it is to add a survey and uploading an specific user's database. Data visualization and AI open response summaries are incredibly helpful for data analysis **What do you dislike about Sprig?** Usability wise i would like to be able to quickly upload a .doc or text and convert it to survey Also add a new response by keyboard enter rather than a click Mobile view, I was trying to launch a survey from my phone and it was a hassle **What problems is Sprig solving and how is that benefiting you?** Reaching out to massive ammount of users and collecting data from them via email - [View Sprig pricing details and edition comparison](https://www.g2.com/products/sprig/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+03%3A34%3A57+-0500&secure%5Bsession_id%5D=ce48e2fa-e468-45c0-b07c-a768f42ea498&secure%5Btoken%5D=f49cfe5a293ab0305477a2dd4c0b68121810c497144d4e1f09d59f7fb92e0b91&format=llm_user) ## Sprig Integrations - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) ## Sprig Features **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Participant Selection** - In-App - On-Site - Recruitment Pool **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Insights** - Analytics - Collaboration - Sorting **Visitor Information** - User Identification - Search Box **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Sprig Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,029 reviews) - [Hotjar](https://www.g2.com/products/hotjar/reviews) - 4.3/5.0 (329 reviews)