93 Sprig Reviews
Overall Review Sentiment for Sprig
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Once setup it is a no-code tool that our research team can use to create surveys without the help of the engineering team and at the same time generate quick results Review collected by and hosted on G2.com.
I would like Sprig to be more transparent about their pricing, it can get expensive at scale Review collected by and hosted on G2.com.
The Templates available are simply amazing, so well written, and a lot of big brands represented. Love it Review collected by and hosted on G2.com.
The navigation when you're building a study sometimes feel weird, collapsing blocks makes the study move a little bit and all others blocks are collapsed as well. Not sure if i love that Review collected by and hosted on G2.com.
The setup is super easy.
Creating studies is self served.
there are templates from other companies I can use to create new studies.
I can build dashboards and compare releases side by side. (but only 2)
Customer support is great! Review collected by and hosted on G2.com.
I dont have the ability to compare studies - in example, If I want to compare NPS month over month, I can use your dashboards, but then can only have 2 releases side by side and cannot see a trend (for example year review)
Android is still not working for us
Waiting for the videos to be released for native apps! :) Review collected by and hosted on G2.com.
UX/UI, easy to use and analyze, very clear steps to activate a study Review collected by and hosted on G2.com.
The fact that there is no clear way how to keep our MTUs within the limit so we can have more than one study per month and also the support of org that has a lot of events and needs to reduce them to the ones that active Review collected by and hosted on G2.com.
I truly appreciate the instant feedback capability throughout the customer journey. The dashboard features are fantastic, and I'm particularly impressed by the robust analytics, which significantly contributes to our business and customer success. Overall, I'm extremely satisfied with both the product and the exceptional support provided by the customer service team Review collected by and hosted on G2.com.
While the product offers great value, it's on the pricier side. Improving the notification center to ensure real-time alerts are promptly sent and acted upon would be beneficial. Review collected by and hosted on G2.com.
Sprig has been an exceptional tool for our company, primarily for its advanced preview feature, which offers a clear glimpse of how surveys will appear to users. This feature, along with its easy-to-navigate interface, has made Sprig a standout choice. Our team appreciates the capability to manage multiple products simultaneously within the same platform. This consolidation has simplified our processes, as we previously relied on multiple tools for survey creation and tracking.
The integration with Segment for no-code events is another highlight, significantly reducing the need for dedicated engineering resources. Moreover, Sprig has streamlined our ability to collect Net Promoter Scores (NPS) and conduct studies across a range of products, despite their varied development backgrounds. The AI-generated summaries of survey results have also been invaluable, providing insightful overviews and aiding in data-driven decision-making.
Customer support has also been very responsive! Review collected by and hosted on G2.com.
One aspect that could be improved is the clarity regarding Sprig's pricing model, particularly what constitutes a single survey launch per month or a Monthly Tracked User. This ambiguity may stem from the diverse setups of the products we run concurrently. However, clearer guidelines or more examples in this area would be helpful. Review collected by and hosted on G2.com.
Sprig has proven to be an invaluable tool for streamlining our survey processes. Navigating the tool was surprisingly straightforward, even after inheriting it from former employees. The minimal training required reflects Sprig's user-friendly interface, allowing my teammate and me to seamlessly integrate it into our workflow.
Moreover, the support we received from Gina and Earl on the product and support teams has been exceptional. Their willingness to provide a customized training session demonstrated a commitment to ensuring we fully understood the tool's capabilities. Review collected by and hosted on G2.com.
One notable drawback has been the historically slow response time for tickets, taking up to 24 hours. While this was a concern in the past, the recent establishment of more direct access to the support team, particularly Gina and Earl, has alleviated this issue. I anticipate that this improvement will eliminate any continuous challenges regarding response times. Review collected by and hosted on G2.com.
The simplicity to spin up a survey and then target a highly specific group of users is unmatched. Sprig makes data collection and feedback easy. Their new Replays feature has been very valuable as we evaluate the effectiveness of our product. Review collected by and hosted on G2.com.
Sprig data is sometimes a lot to manage. Replays data is sometimes challeneging to tag and or share insights on. Review collected by and hosted on G2.com.
Sprig's AI analysis helps our research team jump-start our analyses, which empowers us to capture the heart of user feedback quickly while giving us more time to dig for deeper nuance and ultimately craft more powerful user stories. Review collected by and hosted on G2.com.
It can be difficult to understand whether response quotas are met, particularly for surveys involving multiple segments. However, Sprig introduced new features recently that have made this a little easier, like results filters and displaying missingness information, and generally the team seems very responsive to feedback. Review collected by and hosted on G2.com.
