# SpotHopper Reviews **Vendor:** SpotHopper **Category:** [Restaurant Marketing Tools Software](https://www.g2.com/categories/restaurant-marketing-tools) **Average Rating:** 4.8/5.0 **Total Reviews:** 102 ## About SpotHopper SpotHopper is the leading AI-powered marketing and growth platform used by over 19,000 restaurants across the U.S. and Canada. We combine the functionality of a website builder, marketing automation, email & text marketing, reputation management, and social media marketing into one easy-to-use solution. Our AI platform empowers restaurants with custom websites optimized for SEO, automated social media posting, 5-star review generation, menu and event management, and performance analytics – all designed to help owners attract more guests and increase online revenue. With industry-leading results and retention, SpotHopper is the trusted partner restaurants use to thrive in a digital-first world. ## SpotHopper Pros & Cons **What users like:** - Users rave about the **exceptional customer service** with Luke providing outstanding support and assistance whenever needed. (33 reviews) - Users enjoy the **ease of use** of SpotHopper, appreciating quick updates and seamless integrations with their platforms. (30 reviews) - Users commend SpotHopper for its **efficient website creation** , enhancing online presence and marketing capabilities for their businesses. (13 reviews) - Users commend the **responsive and supportive customer service** of SpotHopper, enhancing their overall experience and satisfaction. (10 reviews) - Users value the **time efficiency** of SpotHopper, enjoying quick resolutions and seamless website management from one platform. (10 reviews) - Customer Satisfaction (9 reviews) - Management Ease (9 reviews) - Staff Competence (9 reviews) - Marketing Support (8 reviews) - Users value the **easy navigation** of SpotHopper, aided by supportive associates like Jim Sredojevic for guidance. (7 reviews) **What users dislike:** - Users express frustration with **limited customization** , feeling restricted in editing and managing their content effectively. (9 reviews) - Users find the **lack of creative features** in SpotHopper's AI-generated text limits their social media effectiveness. (6 reviews) - Users find SpotHopper has **limited functionality** , wishing for more flexibility and personalization in features. (5 reviews) - Users note that the service is **expensive** , yet many believe the quality justifies the cost. (4 reviews) - Users find SpotHopper **not user-friendly** , struggling with image and caption mismatches that complicate their posting experience. (3 reviews) - Poor Support Access (3 reviews) - Learning Curve (2 reviews) - Setup Difficulty (2 reviews) - Slow Performance (2 reviews) - Billing Issues (1 reviews) ## SpotHopper Reviews ### 1. Intuitive Platform with Outstanding Hands-On Support from Stephen Bell **Rating:** 5.0/5.0 stars **Reviewed by:** Armanda H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about SpotHopper?** Great experience and very intuitive platform. It offers a lot of useful tools for managing and improving our online presence. What stood out the most was the level of support I received. Stephen Bell, our Brand Manager, was extremely helpful throughout the process. He answered all of my questions and took the time to walk me through the platform while providing valuable insights on how to better utilize the tools available. His guidance made a big difference in helping me feel confident using the system and getting most out of it. SpotHopper is a strong asset for our business, and hands-on support from Stephen made the experience even better. **What do you dislike about SpotHopper?** At this time, we don't have any complaints **What problems is SpotHopper solving and how is that benefiting you?** From managing catering inquiries, job applicants, Google reviews, and more, it’s been a lot easier to stay on top of everything. Instead of juggling multiple platforms and separate website tools, everything is centralized in one system. That cuts down on manual work and saves time that would otherwise be spent switching between different tools and managing them individually. The biggest benefit for me has been how much it simplifies attracting and retaining customers. It makes digital marketing feel effortless, and it also provides clear insights into what’s working so I can focus on what actually delivers results. ### 2. Game Changer for our little company! Total control & responsive reps! **Rating:** 5.0/5.0 stars **Reviewed by:** Nina C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SpotHopper?** I like that I have control over content; text, photos, pricing, availability. The pricing is fair and we no longer have to deal with additional/outdated plug-ins. Our online orders have allowed us to increase our sales. We have never experienced any difficulties with our site and it performs quite smoothly. The pre-scripted posts to our social media allows us to free up our time and having the option to manually tweak the posts to fit our customer base is awesome. **What do you dislike about SpotHopper?** Haven't really had many problems. I can always reach out to my assigned representatives for any questions or concerns that arise. **What problems is SpotHopper solving and how is that benefiting you?** We inherited an outdated website when we purchased the business. SpotHopper has allowed us to build, maintain and edit any refining on the spot and in real time. Because we're in Hawaii, the time difference can make it difficult to communicate with reps for trouble-shooting. We haven't run into any communication problems, since signing up with the company. ### 3. SpotHopper’s Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Kate C. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2026 **What do you like best about SpotHopper?** The support team is excellent at SpotHopper! Our Customer Success Agent, Jim Sredojevic, does a wonderful job. Jim and the rest of the support team are incredibly helpful, kind, thoughtful, and quick to respond. We appreciate all that they do for our restaurant websites! **What do you dislike about SpotHopper?** There's not much to dislike about SpotHopper. I only wish I had a little more control to edit the websites quickly myself. There are certain features that you can edit yourself on the backend, but others that you can't. However, like I mentioned, the support team is excellent at handling the edits that I can't! **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper saves me a ton of time! I enjoy how straightforward and easy to operate the platform is. Once you get the hang of it, it's super easy to use! ### 4. SpotHopper’s Support Team Goes Above and Beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Troy K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about SpotHopper?** SpotHopper’s customer service team is very active and supportive. I usually don’t have to wait long to hear back from our representative, and they’re always open to our ideas. If we can dream it, they do their best to make it happen. Sasha is the BEST! Give that lady a raise. She truly goes above and beyond—she’s consistently there for us and does everything she can to make sure we’re happy with what we’re working on. We’ve been blessed to have her in our corner. On the platform side, SpotHopper is super easy to use. Even with zero marketing experience or skills, it’s simple to navigate and to integrate what you need, whether you’re making enhancements to your site or trying to get more out of the platform overall. **What do you dislike about SpotHopper?** There are some minor programming challenges that we wish we could overcome. SpotHopper can do a lot of things, but they can't do everything. Also, the posts that get generated for us to post could be a little more organic. They feel like a computer is putting them together and a missing that personal touch. **What problems is SpotHopper solving and how is that benefiting you?** SoptHopper has been helping us primarily with redesigning our website to make it more user-friendly and to better reflect the content we want our guests to see. They’ve also helped improve our presence on Google, so we’re showing up in more searches. Next, we’re planning to use them to help us update our content, and we’re excited for that part. ### 5. Boosted Customer Engagement and Simplified Management **Rating:** 5.0/5.0 stars **Reviewed by:** Annamorena M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about SpotHopper?** I appreciate how SpotHopper has allowed me to improve my website and enhance my Google reviews, making it easier for customers to find my Italian restaurant. The overall presentation of my website is nicer, and it's a lot easier for me to manage on my own. I also like being able to send out emails to customers and engage with them more effectively, using the website as a marketing tool. My account representative Trysten has been amazing from day one, consistently reaching out to offer help and being tremendously supportive throughout the process. I value the customer service I've received and how SpotHopper allows me to reach more customers. **What do you dislike about SpotHopper?** There’s nothing I dislike so far **What problems is SpotHopper solving and how is that benefiting you?** I use SpotHopper to improve my website and Google reviews, boosting my local search listings. It's easier to manage, allowing me to reach out and engage more customers, using the website as a marketing tool. ### 6. User-Friendly Platform with Fantastic, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bethany M. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about SpotHopper?** We’ve had a great experience with SpotHopper. The platform is user-friendly, easy to navigate, and makes managing website updates simple and efficient. Our support rep, Sasha Petrovic, has been fantastic, always responsive, helpful, and quick to assist with any updates or questions we have. It’s reassuring to know support is just an email away and actually follows through. Highly recommend! **What do you dislike about SpotHopper?** At this point, I honestly haven’t run into any major issues that would cause me to dislike SpotHopper. The platform has been reliable, easy to use, and straightforward. Any questions or minor updates I’ve needed have been handled quickly by support, so I haven’t experienced any frustrations worth noting. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper supports our marketing efforts and website management, making it easy to keep our content updated and promotions current. The platform helps drive traffic, increase online visibility, and ultimately generate sales by bringing more customers into our locations. ### 7. SpotHopper’s User-Friendly Backend Integration Saves Time and Streamlines Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Lori E. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about SpotHopper?** Updating your website was one of your 2026 goals, and SpotHopper made it happen. One of the best parts of working with SpotHopper is the backend integration. It’s a real time saver—everything from reservations to employment inquiries, catering, and special events is organized in one place. The system is incredibly user-friendly and makes managing the business much more efficient. **What do you dislike about SpotHopper?** Honestly, my only complaint about SpotHopper is that I didn’t know about them sooner. Time saving is crucial running a business, and the backend integration makes it so easy to manage socials, google, reservations, employment inquiries, catering requests, and special events all in one place. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper has truly given me more time back. The platform is so intuitive that I’m not racking my brain trying to organize things or figure out how to manage different requests. Everything is streamlined and easy to use. ### 8. Exceptional Communication and Support from SpotHopper **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about SpotHopper?** I really appreciate SpotHopper for managing our website and social media marketing effectively. Their quick response and ability to update anything we need instantly is a big plus. I enjoy how we can call them and they resolve issues immediately. Their communication and response time are excellent, making it easy to work with them. They've made our website and ensure our weekly social media posts go out seamlessly. Another thing I value is that they've continuously updated our website and menus as our restaurant has evolved. They have followed through on everything they've promised, which inspires confidence in their services. I'm happy with everything SpotHopper is currently doing. **What do you dislike about SpotHopper?** nothing **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper enhanced our website and social media engagement, quickly updating any needs. Their prompt communication and issue resolution have been critical, alongside consistent updates to our menus and pictures to match our growth. ### 9. Seamless Organization, Stellar Support with SpotHopper **Rating:** 5.0/5.0 stars **Reviewed by:** Heather G. **Reviewed Date:** April 27, 2026 **What do you like best about SpotHopper?** I love how SpotHopper streamlines our operations by bringing everything under one roof, allowing us to manage reservations, bookings, and customer communications seamlessly. The calendar view is my favorite as it keeps our lounge rentals organized. I appreciate being able to upload new events and workshops effortlessly on the back end of the website. The reservation and booking systems have transformed how we operate, making the process more efficient and reducing the risk of missed opportunities. Their quick assistance with technical issues is invaluable, given my busy schedule as a business owner. The ease of use is another highlight, making daily operations much smoother. **What do you dislike about SpotHopper?** I think the offerings for the emails, social posts could be more user friendly. The email templates are difficult to get exactly what I need. I also think the social media manager could be better. The email templates are hard to manipulate the way I need it to be. There isn't much freedom for editing and changing, so I feel like I have to settle just to get something out. They aren't very personalized. Same for the social media premade posts. That side could be improved. **What problems is SpotHopper solving and how is that benefiting you?** I use SpotHopper to centralize guest communication, streamline booking and reservation systems, and keep all business information in one spot, improving efficiency and increasing monthly bookings. ### 10. Exceptional Support, Great Marketing Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Joy S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2026 **What do you like best about SpotHopper?** I liked the marketing tools offered by SpotHopper, especially the social media templates and email blasts scheduling, which made things easier for me. The catering and special events scheduling was very helpful for booking out our food truck. The best thing about SpotHopper is the customer support I receive from Jim Serdojevic. He is patient and always goes above and beyond to help someone like me who is 'technologically dummy.' He always returns my emails and calls and follows up to make sure I understand what he is explaining to me. I can't say enough good things about him! We were able to grow our food truck business with SpotHopper's help. **What do you dislike about SpotHopper?** I stopped using the social media software because the template wasn't user-friendly for me. **What problems is SpotHopper solving and how is that benefiting you?** I liked the marketing tools, social media templates, and email blast scheduling from SpotHopper for our pizza business. The catering and special events scheduling helped book our food truck. Customer support is great, especially with Jim Serdojevic, who is incredibly patient and helpful. ### 11. Outstanding Website Support from SpotHopper **Rating:** 5.0/5.0 stars **Reviewed by:** Amira K. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about SpotHopper?** We’ve had a great experience working with SpotHopper to manage our restaurant’s website. Their team is responsive, knowledgeable, and truly understands the restaurant industry. A special shoutout to Kris, who has been absolutely awesome to work with. Kris is attentive, proactive, and always quick to help with updates, questions/. It’s clear they genuinely care about our success and keeping our online presence looking sharp and up to date. If you’re a restaurant looking for a reliable website and marketing partner, I highly recommend SpotHopper! **What do you dislike about SpotHopper?** Honestly, we haven’t experienced any major issues so far. Nothing significant to dislike — the team has been very responsive **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper removes the stress of: Outdated information that frustrates customers Slow or unresponsive website support Wasting time on tech issues instead of running the restaurant Inconsistent branding or poor user experience ### 12. Revolutionized Our Marketing and Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about SpotHopper?** I really appreciate SpotHopper for creating a user-friendly online ordering platform and an amazing looking website that people often comment on. It's beautiful and eye-catching. They have significantly enhanced our social media presence, handling it entirely for us with content that includes stories, reels, and posts, as well as generating content from our five-star Google reviews. This makes us look like a high-end bakery even though we're operating out of a ghost kitchen. I love how updating one thing in the platform automatically reflects on Google, our website, and social media, without any redundancies. Their analytics reporting on website visits and clicks also helps us see how well SpotHopper is working. The integration with Stripe for fast payment processing is great, and the automatic birthday and loyalty emails are super helpful. I absolutely love having a face-to-face rep like Kat; being able to talk or text her directly and get help with anything is amazing. She's helped us connect with events and grow our business, taught us how to market ourselves with flyers and QR codes, and has gone above and beyond just implementing the platform. **What do you dislike about SpotHopper?** I think the only change would be that maybe we could have more videos, I guess, available. I know they do photos, and they're beautiful, and we can access those. But a lot of the snippets of videos, I think, changing the content feel and view a little bit and maybe just having a little bit more access to a wider range of the videos that they take. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper simplifies my online ordering, social media, and marketing, boosting visibility even in small towns. It saves me time by automating updates across platforms and provides valuable analytics, making me look high-end without the effort, while speeding up payment processes. ### 13. Good Website, Streamlined Catering with Room for Brand Personalization in Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about SpotHopper?** SpotHopper really helps me streamline our catering requests and quotes, which has been a big advantage for our kitchen operations. I find value in SpotHopper's catering request and reservation features, along with the ability for customers to order directly from the website, which I love. I was very pleased with their website creation. The social media scheduling is also beneficial, as well as the Google review responses and notifications. I appreciate the marketing that is available. **What do you dislike about SpotHopper?** I'm not pleased with the AI intelligence in the social media and that we can't build our brand voice. The created posts aren't really true to our brand voice and we rarely utilize them. I just wish the marketing was more brand-specific and not so general. **What problems is SpotHopper solving and how is that benefiting you?** I use SpotHopper to streamline catering requests and reservations, improve social media scheduling, and handle Google review notifications. ### 14. Top-Notch Support, Unbeatable Value **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SpotHopper?** I think SpotHopper is the best company I've ever used, especially for someone managing six restaurants. Their customer support is amazing, as I love how easy it is to get questions answered and get help. SpotHopper makes everything simple, even for someone not great with computers, by walking me through it every time. I appreciate having direct access to my rep who always picks up her cell phone and helps me out. Their video shoots are professional and top class, and they even use drones for amazing shots. When it comes to their advertisements, they look so good and professional that I initially thought I couldn't afford them. I was pleasantly surprised to find that their services are competitively priced. I am also impressed by their automation in posting to social media and responding to reviews, allowing me to review responses before they're sent. SpotHopper excels in the restaurant and food industry with great support, marketing, and scheduling, checking all the boxes for me. They handle my social media advertising across platforms like Facebook and Instagram and have helped increase employment applications significantly. I love that I can schedule posts a month out with minimal effort and that they assist with reservations and catering via text notifications. In terms of value for money, SpotHopper delivers unbelievable service for the monthly price. Out of three companies I've used, SpotHopper stands out and blows everybody away. I highly recommend SpotHopper, giving them a definite 10 out of 10. **What do you dislike about SpotHopper?** Nothing **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper automates social media posts, manages reviews with AI, increases job applications and reservations, and handles catering. It saves time by scheduling posts, ensuring I'm not constantly on social media. ### 15. Exceptionally Easy to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Chef Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about SpotHopper?** Very easy to use especially for someone like me who is not the best with computers. The support Team led by Bobby are fantastic! I get super fast responses and the work is done how I want it every time. The process of switching over was seamless and the website was much better! **What do you dislike about SpotHopper?** I underutilize all the services for the website and I should do more with it. I need to take the time to learn more . My only negative on the website is where the gift card sales are. People have a hard time finding it and I walk people through the steps over the phone a lot. I wish there was a more clear way to see that feature. **What problems is SpotHopper solving and how is that benefiting you?** Spot Hopper helps me keep my website up to date and events posted. The support team is on the ball and always quickly takes care of things I need done. ### 16. High-Quality Website with Exceptional Support **Rating:** 4.5/5.0 stars **Reviewed by:** Adrienne S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about SpotHopper?** What I appreciate most about SpotHopper is the level of support. My customer success manager, Natalie Popovic, and the entire support team are always incredibly responsive, kind, and on top of every request and update. It truly feels like a partnership rather than just a platform we use. **What do you dislike about SpotHopper?** The only downside for us was the initial onboarding experience. Our first onboarding specialist wasn’t a great fit, and the process was frustrating from a customer standpoint. Onboarding is where I feel a company should really go above and beyond, and we ran into several issues early on. That said, Kura Orange stepped in and made things right. We were reassigned to a new onboarding specialist, Maggie Broussard, who was a pleasure to work with and quickly helped get everything back on track and make up for the lost time. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper has solved several challenges for us by giving us a high-quality, user-friendly website paired with excellent ongoing support. One of the biggest benefits is the ability to make real-time updates to our menus, events, and specials without having to rely on a website developer for every small change. That flexibility saves us time and allows us to stay current at all times. It has also been extremely beneficial for managing event inquiries and catering bookings, helping streamline those requests directly through our website. ### 17. Fantastic Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Caeley E. | Graphic Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SpotHopper?** The customer service is both friendly and helpful, and support tickets are resolved quite quickly. I think this program is especially useful for restaurants with small marketing teams. After getting accustomed to it, I found the software easy to navigate. I have enjoyed working with the customer support representative, Ana Sterjoska, who has provided excellent assistance throughout my experience. **What do you dislike about SpotHopper?** I’ve noticed a few limitations within the program that make certain tasks a bit challenging. For example, I’m unable to edit our website directly and need to contact support for any updates. In email marketing, I’m also not able to create my own audience segments. Additionally, when requesting website changes, I’ve found it’s important to provide very detailed instructions, as requests can be interpreted differently as they move through various team members. I hope this feedback is useful and that they’re able to incorporate these changes in the future. **What problems is SpotHopper solving and how is that benefiting you?** This program has been extremely helpful for managing my social media posts, which used to take up most of my time in marketing. The ability to generate posts and create custom promotions has really made a difference, allowing me to better handle not just social media, but also website integration and email marketing. It helps fill in the gaps across all these areas. ### 18. Spothopper is a Giant Leap for My Tearoom **Rating:** 5.0/5.0 stars **Reviewed by:** Milla R. | Owner/Chef, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about SpotHopper?** I like working with Ivy. She understands the different needs for my business and works hard to find me solutions. I like the automation of the social media posts. Spothopper becomes pretty intuitive to use. It was very easy to integrate Spothopper into my original website. I use Spothopper every day. **What do you dislike about SpotHopper?** My tearoom is a niche business...probably not in the best town for English Tea service. There is a lot of prep work, so I can only have certain seating hours. Spothopper has a lot of functionality for a full service restaurant. I can't take advantage of some of the functionality because of my staff limitations and type of customers available. **What problems is SpotHopper solving and how is that benefiting you?** One problem is the reservations issue. With English Tea service, I need 48 hours to prep. I can handle walk-ins who order off the Cafe menu...but I can't handle walk-ins for the tea service. So I've been working with Ivy to try to give the customer to try to clarify the difference between tea service and cafe. She has been very patient and works very hard to suggest solutions. Another problem is the difference between "coming for lunch" and "coming for tea". My tearoom is open 11-4...which unfortunately the time that most people consider "lunch time". So I'm working with Ivy to help me clarify to the person making the reservations whether they want to "order from the Cafe menu" or "to have English Tea service." It benefits me by helping me educate the people in my area what an English Tea Service is. ### 19. Exceptional Service with Stunning Visuals **Rating:** 5.0/5.0 stars **Reviewed by:** Mike O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about SpotHopper?** I find SpotHopper to be an excellent company to deal with right from the start, as the process with Mike was simple and easy, and he was more than helpful. I love the clean and professional look of our website with awesome videos and great pictures that make our restaurant bar look amazing and really lets our restaurant shine. The service has been excellent, and I appreciate being able to connect our social media, like Facebook and Instagram, with our website. The service and quality of the website are impressive, and I really like the amazing response we get whenever we have a question. **What do you dislike about SpotHopper?** nothing **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper makes our restaurant look amazing with awesome video and pictures. The design lets our restaurant shine and integrates our social media with our website. It handles reservations, bookings, emails, and responses efficiently. ### 20. Incredible Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ashontay O. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about SpotHopper?** SpotHopper is honestly the real deal. Before using it, we were kind of piecing things together and doing what we could, but once we got on SpotHopper, it really elevated Crimson Melt as a brand. It wasn’t just about having a better website or nicer visuals — it completely changed how we looked at our menu, our online presence, and the overall customer experience. The platform made us step back and be more intentional with everything, which ultimately led us to doing a full menu rebrand. That alone says a lot about the impact it had on our business. What I like most is that SpotHopper isn’t just a “set it and forget it” tool. It actually feels like something that grows with you. The tools are easy to use, but they’re powerful, and you can tell they’re built specifically for restaurants, not generic marketing platforms. Everything feels clean, organized, and professional, which helped us present Crimson Melt in a way that truly matches the quality of our food. The onboarding process made a huge difference as well. Kaitlyn Harris did our onboarding and was amazing at walking us through the system and showing us how to actually use everything effectively. She made what could have been overwhelming feel simple and approachable, and she took the time to answer questions and make sure we felt confident using the platform on our own. On top of that, Tony did our photoshoot, and that honestly set everything over the top. The photos elevated our brand instantly and tied everything together — from the website to the menu to our marketing. Having high-quality, professional photos made a massive difference in how Crimson Melt is perceived online. On top of the platform itself, the support is what really separates SpotHopper from anything else we’ve used. Working with Casey Moore was a huge part of why this experience has been so positive. She was phenomenal from day one — always responsive, incredibly knowledgeable, and genuinely invested in our success. She took the time to understand our brand, our goals, and our vision, and made sure everything reflected that. Nothing ever felt rushed or cookie-cutter, and she was always willing to walk us through things or make adjustments until it felt right. **What do you dislike about SpotHopper?** I do wish that spothopper gave you the option to have more creative control over the different sections of the website and the ability to create tabs at the top. I also wish the add on services weren't so expensive. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper is solving a lot of problems that we were constantly juggling before. Website issues were a big one — whether it was updates, layout, or just making sure everything looked professional and worked properly, it always felt like something we had to babysit. With SpotHopper, that stress is basically gone. Our site looks clean, runs smoothly, and actually represents our brand the way it should. Pricing was another huge factor for us. A lot of marketing and tech services are expensive and don’t always feel worth the cost, especially for restaurants. SpotHopper gives us multiple services in one place at a price that actually makes sense, which has been a big relief. Instead of paying separate companies for different things, everything is streamlined and consistent. Social media and SEO have probably been the biggest game changers. Staying consistent with posting is hard when you’re focused on running a business, and SpotHopper completely takes that off our plate. Having them post on our behalf — especially with the creative ads — has been amazing. The content is polished, on-brand, and actually drives engagement without us having to constantly think about it. SEO is another area where we’ve seen real value. It’s not always something you notice right away, but over time it makes a huge difference in visibility and discoverability. Knowing that it’s being handled properly gives us peace of mind and allows us to focus on operations instead of marketing guesswork. Overall, SpotHopper is solving the problem of wearing too many hats. It’s given us back time, reduced stress, and helped us show up more professionally online. The benefit for us has been consistency, better visibility, and the confidence that our digital presence is being handled the right way. ### 21. Unmatched Customer Service and Attention to Detail from Our Spothopper Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about SpotHopper?** What I love most about Spothopper is Julie Stanic, our rep. The level of customer service and attention to detail, and overall professionalism, knowledge, organization, and her attention to detail is unmatched by anyone I've dealt with in Spothopper! I love how easy it is to reach out to her and run ideas by her. She is extremely easy going and always trying to find a solution for our process. **What do you dislike about SpotHopper?** One of the only things I dislike about the website we had Spothopper built is that on our catering form there isn't an option for customers to select which location they are requesting a catering quote from directly on the form itself. That would be helpful if it were available so it would be easier for us to put together quotes coming from each specific restaurant. I also dislike that customers submit requests for quotes without having to make selections on our catering menu and that the box they write them in says, "Description / Requests (optional):" on the form. **What problems is SpotHopper solving and how is that benefiting you?** Spothopper is helping us with our catering process and helped us streamline the process for customers looking for quotes. Now, with the form and the pricing we have displayed, we are getting less inquiries from people who aren't serious due to the pricing of our catering menu options. ### 22. Effortless Content Planning and Major Time Savings **Rating:** 4.5/5.0 stars **Reviewed by:** Shawn C. | Guest Director/teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about SpotHopper?** I don't have to think so much about what to post. The generated posts are easy to edit, which I almost always do, but it's a great jumping off place. I can plan an entire week of marketing in just about an hour and that's a huge time savings! It's helpful to have emails, texts, and posts all in one place. Also, the support team I have is just fantastic. My dedicated support, Ian, is always available, he always responds in a timely fashion, and he doesn't mind when I have to ask him the same question several times! He's the best. **What do you dislike about SpotHopper?** It's not always intuitive. I wish I had a bit more control about the social posting re: can this be a post, or a story. **What problems is SpotHopper solving and how is that benefiting you?** Saving time is the largest problem solver. ### 23. Exceptional Ongoing Support Makes All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Art I. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SpotHopper?** My current representative Paige Tomic has been absolutely outstanding. Every session is a pleasure to work with her. **What do you dislike about SpotHopper?** The original on boarding experience was horrendous It was so bad that I was going to cancel it after my one year pre-payment. Jackie SPILLIUS was very difficult to deal with if it wasn’t for Paige who turned everything around fantastically I would’ve been one and done. I paid in advance of one year and my website was not launched until about four months later I believe I’m entitled to at least a three month credit. **What problems is SpotHopper solving and how is that benefiting you?** Ease of placing ads on Facebook using Spothopper plus Fabulous Support by Paige Tomic to finetune the website and keep it updated as needed with weekly specials. ### 24. SpotHopper: The Ultimate Marketing Partner for Restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** casey c. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SpotHopper?** What I like most about SpotHopper is how well it understands the restaurant business. The platform is easy to use, visually clean, and designed to help restaurants actually drive traffic not just look good online. Their team is responsive, knowledgeable, and proactive, which makes a big difference, especially during busy seasons. I also appreciate how SpotHopper focuses on SEO, website performance, and guest engagement all in one place. From updates and specials to behind-the-scenes optimizations, they make the process feel seamless and collaborative. It truly feels like having a marketing partner, not just a software provider. **What do you dislike about SpotHopper?** Honestly, there’s not much to dislike about SpotHopper. Like any platform, there’s always a learning curve at the beginning, and some features take time to fully leverage. However, having the right support makes all the difference. That’s where Senka truly stands out. Her responsiveness, clarity, and hands-on guidance turn any potential challenge into a smooth process. She explains things clearly, follows through, and genuinely cares about the success of the business. With her support, the experience has been very positive and productive. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper solves one of the biggest challenges restaurants face: turning online visibility into real guests through the door. It brings website management, SEO, promotions, and guest engagement into one easy-to-manage platform, which saves time and keeps everything consistent. For us, the biggest benefit is having a website and marketing system that actually works in the background improving search visibility, highlighting menus and specials, and making it easy for guests to find and book us. Combined with the hands-on support from the team, it allows us to focus more on hospitality and food, while knowing our digital presence is being handled professionally. ### 25. Elevated Our Marketing and Online Presence **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis D. **Reviewed Date:** December 26, 2025 **What do you like best about SpotHopper?** I like that SpotHopper provides a better online presence, helping us reach more people through text, email, and social media. It's great as a one-stop shopping platform for different marketing platforms. I appreciate the ease of using our website and the amount of things we can do with it. Pop-up advertising and catering sign-ups are beneficial features. The customer sign-up through QR codes and email marketing is helpful too. I think the actual website design with its video and pictures is a great addition to our brand recognition. The flyers it creates for emails and social media are also great! **What do you dislike about SpotHopper?** Thet need to have a QR code that leads to all the different modes of advertising instead of having a QR code for each outlet **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper enhances our online presence, helping us reach more people via texts, email, and social media. It's a one-stop shopping platform for marketing, aiding in customer sign-up through QR codes and email marketing, and offers impactful website design and promotional flyers. ### 26. Monarca and Santo Taco **Rating:** 5.0/5.0 stars **Reviewed by:** Alfonso B. | VP, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2026 **What do you like best about SpotHopper?** Simple, convinience and professional. I have Maggie, my Spothopper specialist she always had help me promptly and resolve all my issues. **What do you dislike about SpotHopper?** The websites among Spothopper users in my area including my competitors are just the same, so our websites are more like copy/ paste. That’s why I ask Maggie to change my website as simple as possible so I do not looks like my competitors **What problems is SpotHopper solving and how is that benefiting you?** I think you still need to work on SEO. My performance in Google it’s pretty poor. Not your fault but if you can do something about that it will benefit all Spothopper users ### 27. Amazing Support from Ivy Vranic Made Everything Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Nenad R. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about SpotHopper?** Having Ivy Vranic as most amazing help to run me true all this **What do you dislike about SpotHopper?** I don't have lot to dislike , maybe not being able to add videos **What problems is SpotHopper solving and how is that benefiting you?** I don't have business problems. Spot hoper is a partner that helps in advertisement ### 28. SpotHopper’s Modern, Easy-to-Edit Website Builder with Helpful Specialist Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SpotHopper?** The website software interface is very easy to use and to make edits with. Furthermore, the features are attractive and modern. As someone with minimal background in website design and management, SpotHopper is a fantastic choice, specifically the feature of a real-life specialist. **What do you dislike about SpotHopper?** It did take a bit of time to get comfortable using SpotHopper; however, that is to be expected with any software. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper has allowed me to help bring the business I work for into a 'new digital age' and advertise in a way that is both attractive and functional. ### 29. Exceptional Support and Instant Updates with SpotHopper **Rating:** 5.0/5.0 stars **Reviewed by:** Ayvan N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about SpotHopper?** The customer service team is very responsive and helpful. If we need something updated or changes made it happens almost immediately. I was working with Isaiah getting the software done and he is awesome friendly representative, Also Natalie Popovic my current representative, She always responds to my concern in minutes and always updates any changes I need immediately . SpotHopper very useful for businesses management . **What do you dislike about SpotHopper?** Nothing to dislike up to date. I like everything so far **What problems is SpotHopper solving and how is that benefiting you?** Was hard to connect my Instagram to my business but SpotHopper team got it done professionally. ### 30. Wonderful experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Tripp R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SpotHopper?** I like that it’s so user-friendly and compatible with multiple devices so I can use it on the! go! **What do you dislike about SpotHopper?** I sometimes get emails that are irrelevant to me and would rather have those multiple emails consolidated into one email. **What problems is SpotHopper solving and how is that benefiting you?** Marketing our business and consistently posting across social media platforms! ### 31. Amazing experience so far especially our onboarding specialist Jordan! She made everything easier **Rating:** 5.0/5.0 stars **Reviewed by:** Ian 1. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SpotHopper?** What I like the most about spothopper is that everything a restaurant needs to manage is all in one place. Reservations, Catering, hiring, rewards program, reviews, social media, etc.. It really makes running a restaurant simple and effective. **What do you dislike about SpotHopper?** Maybe the way instagram is run at times its very obvious that AI is making the post but it also lets you review and modify it so its not too bad **What problems is SpotHopper solving and how is that benefiting you?** Spothopper is solving a few problems for us and it is very beneficial. I was struggling with another company and their rewards program and I was also struggling with getting reservations and spot hopper has changed that very quickly and got us in the right track. ### 32. Exceptional Customer Service and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about SpotHopper?** The customer service team is very responsive and helpful. If we need something updated or changes made it happens almost immediately. We are able to change a lot of things ourselves (seasonal menu items for example) easily. The review section is super easy to use. **What do you dislike about SpotHopper?** The ai marketing options are a little generic. We decided not to pay for those because they didn't always fit our brand. **What problems is SpotHopper solving and how is that benefiting you?** The event section is awkward. We might want to offer something the whole weekend and we have to put a start and stop time on each event, so if we have a chefs dinner on fri and sat, we have to list two different events, instead of one with 2 options listed. We removed that page on our website as it looked so dumb to have two of the same thing listed on top of each other on the webpage. We think this is a big area that could be improved. ### 33. Reliable Service with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 08, 2025 **What do you like best about SpotHopper?** I use SpotHopper to manage our website saburgers.com and have been relying on them for almost two years. Their support team's reliability really stands out to me. Specifically, Aleksandra Milunov is extremely courteous, helpful, and responsive. Every time I reach out to her, she responds quickly and gets the job done to my satisfaction. All of the services available within SpotHopper are amazing. They help us stay connected with our customers with everyday Facebook updates, the display of 5-star reviews on the website, notifications, and allowing customers to place catering orders or reservation inquiries directly. Additionally, the jobs section where people can apply directly has been really useful. The web development and maintenance provided by SpotHopper are impressive, and maintaining it while providing solutions is just amazing. Overall, everything is great, and I am extremely likely to recommend SpotHopper, primarily because of their support. **What do you dislike about SpotHopper?** Nothing Yet. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper helps us manage our website, maintain customer connections, handle Facebook updates, display reviews, and manage orders and job applications seamlessly. ### 34. Why SpotHopper Works for Small Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about SpotHopper?** I love how much time SpotHopper saves me when it comes to creating social media content. Mary and her team are so easy to work with and always go the extra mile, whether it’s building new website pages or creating content for Facebook and Instagram. **What do you dislike about SpotHopper?** The only downside I’ve noticed is with the AI software. For example, when our daily soup is Texas Taco Soup, the caption suggestions often focus on tacos rather than the soup itself. Additionally, while the images are “post-worthy,” they don’t always match the items we’re selling at the time, which means I have to spend extra time swapping images and adjusting captions. **What problems is SpotHopper solving and how is that benefiting you?** SpotHopper is perfect for small businesses that don’t have the budget to hire full-time social media marketers or web developers. We use it primarily for social media content creation and website management, which saves us both time and money on advertising and site upkeep. ### 35. Spothopper to the Rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Ron S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about SpotHopper?** Spothopper is streamlining my business. The ability to book caterings, post on social media, have my events and sell tickets for the events, and have all the marketing tools available to me in one spot just makes my life easier. **What do you dislike about SpotHopper?** I haven’t found anything that I dislike about SpotHopper. **What problems is SpotHopper solving and how is that benefiting you?** Having my catering inquiries in one central location is huge. Getting notifications as soon as an inquiry comes in allows us to be on top of our game. The marketing side allows me to focus on what I do best, and that is not marketing. ### 36. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus O. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SpotHopper?** I like just about everything from Spothopper, but what I particularly applaud them for is their customer service. winning my account was one thing; keeping it is another and they’ve got a fantastic staff that does just that. In particular fellow named Ian Nicolic who is absolutely, relentlessly and enthusiastically in my corner making sure that I get the service I need. I would recommend Spothopper to anybody who would ask **What do you dislike about SpotHopper?** One thing I don’t like about the marketing aspect is that as the owner of two locations, I have to do two separate emails whenever I’m promoting one event. for example, taco Tuesday or national margarita day something that one email would suffice to go to all of my customers. instead, because of my dual account, I have to create an email blast, try to remember exactly what I did and then re-create it for the next email blast for the other location. I would much much rather that everything be done once for all of my email customers **What problems is SpotHopper solving and how is that benefiting you?** Nothing at this moment ### 37. Outstanding Support and Seamless Promotion Management **Rating:** 5.0/5.0 stars **Reviewed by:** Vittoria R. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2025 **What do you like best about SpotHopper?** My account manager, Senka, and her team are fantastic. They always respond quickly and help ensure that all my promotions are distributed across all our outlets, including Facebook and email. **What do you dislike about SpotHopper?** Overall, they do an amazing job. However, there was one thing that disappointed me: I recommended UA Pub in Columbus, but I didn't even receive a thank you from anyone. That was a bit disheartening. **What problems is SpotHopper solving and how is that benefiting you?** They help me save time, as I simply don't have enough hours to post on all the social media platforms myself. The time I save by using this service is truly invaluable to me. ### 38. Great Customer Success, but Limited Integrations and Self-Serve Page Editing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about SpotHopper?** I genuinely appreciate working with our customer success manager, Senka. We've had lots of turnover since starting with Spothopper, but she's continued to go above and beyond to make us feel like a priority. **What do you dislike about SpotHopper?** The integrations feel limited, and there aren’t many options to edit pages on our own. I understand it’s built more for business owners, but I still wish I could do things like quickly create a page when needed. **What problems is SpotHopper solving and how is that benefiting you?** It's a cost effective option and I love the photo and video shoots that we get each year. ### 39. Spot Hopper: Responsive Team and Great Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SpotHopper?** Very responsive, great pricing for the work they do, everyone I have worked with at Spot Hopper has been amazing **What do you dislike about SpotHopper?** Can't say I dislike anything at Spot Hopper **What problems is SpotHopper solving and how is that benefiting you?** We worked with a terrible website company before Spot Hopper and switching over has made it so much more easy to navigate. The websites look 100 percent better. I worked with Tony Carter to design the websites and he made sure it was perfect. ### 40. Best-in-Class Customer Service That Truly Makes the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2026 **What do you like best about SpotHopper?** The customer service! Luke my customer service guy is the best I've had by a long shot, I've used several services and he really makes the difference! **What do you dislike about SpotHopper?** That I thought other companies were better! Would like a little more google optimization, maybe a little less of the tools I dont use, but some might use them! **What problems is SpotHopper solving and how is that benefiting you?** Photos, Large Parties, Clean & Professional website branding, Amazing customer service! ### 41. The Premier Marketing Partner for Restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about SpotHopper?** SpotHopper has been a great company for business marketing and online advertising services. Their platform is effective, easy to use, and has truly helped improve our online presence. Customer service is very prompt and professional, which makes a big difference when running a business. Sasha has been especially helpful with all of our inquiries and concerns regarding the service. She is responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. Highly recommended for any business looking to strengthen their marketing and online visibility! **What do you dislike about SpotHopper?** The only downside is that some changes cannot be made directly through the online portal and require reaching out to the company. However, this has not been an issue at all, as they are very responsive and process any requested website updates quickly and efficiently. **What problems is SpotHopper solving and how is that benefiting you?** No problems! ### 42. Luke in support is A+ **Rating:** 5.0/5.0 stars **Reviewed by:** Angie W. | Brand Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about SpotHopper?** The platform is quite easy to navigate. Whenever I am unsure about how to do something, getting support is straightforward and helpful. Luke has been especially great. **What do you dislike about SpotHopper?** I don't really have any complaints; overall, I like almost everything. **What problems is SpotHopper solving and how is that benefiting you?** The website is functional, but there is room for improvement. While it serves its purpose, enhancing the design and navigation could make the user experience even better. ### 43. Effortless Updates and Professional Look with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about SpotHopper?** My SpotHopper site looks very professional and, best of all, it is incredibly easy to update and modify myself. If I have ever had any issues, Daisy Marjanovic has always been on the front-lines immediately making sure that everything gets resolved quickly. I couldn't be more grateful for her. **What do you dislike about SpotHopper?** I don't use many of the features, so I don't have too many complaints. **What problems is SpotHopper solving and how is that benefiting you?** Customer-facing professionalism is a priority for me and SpotHopper always makes sure we look ligit, everything is accurate and the photos and layout look as delicious as they are in person. ### 44. Excellent Service and High-Quality Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Antonio P. | Marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about SpotHopper?** Service and quiality of professionals that are aviable **What do you dislike about SpotHopper?** To have a more clear panorama about what i can do with **What problems is SpotHopper solving and how is that benefiting you?** Reservations, pop ups, several displays settings ### 45. Convenient and Julie is amazing to work with. **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about SpotHopper?** I love how it does all the tedious tasks for me, like posting on social media, capturing quality content to post and Julie my rep has been amazing! Super helpful and very communicative. Love working with her. **What do you dislike about SpotHopper?** I feel like they repeat the same social media posts a lot. But I have the control to change that which is nice! **What problems is SpotHopper solving and how is that benefiting you?** I haven't run into any problems and any questions or concerns I've had, Julie has always been quick to respond and solve any issue! She is fabulous! ### 46. Seamless Event Management and Outstanding Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about SpotHopper?** The platform truly saves us a lot of time. I appreciate its social media management, reservation system, and the way it handles party inquiries, among other features. It keeps our business organized and running smoothly. Lately, we've been especially pleased with the Event Tickets feature, which made selling tickets for our latest event seamless. The customer support team is quick, efficient, and always ready to assist, providing guidance and help whenever we need it. **What do you dislike about SpotHopper?** Many of the features that were highlighted to us when we were thinking about signing up actually require an upgrade or additional monthly payments. We wish that for some small business like ours those features were available at no extra charge. **What problems is SpotHopper solving and how is that benefiting you?** We handle all aspects of our restaurant’s management, including reservations, responding to inquiries, managing social media, and organizing events. ### 47. Excellent One-on-One Support for Our Website Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Melony F. | Billing and Collections Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about SpotHopper?** the one-on-one relationship with the people who help us with our website and needs. Kris is great to work with. She's very responsive and has great follow up. **What do you dislike about SpotHopper?** wish it could more electronically instead of me still having to log on and do events and emails. **What problems is SpotHopper solving and how is that benefiting you?** none ### 48. Great Service with Excellent Follow-Up **Rating:** 4.5/5.0 stars **Reviewed by:** jeff M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about SpotHopper?** Great service and follow up. Sasha and Shannah have been fantastic. **What do you dislike about SpotHopper?** for the various posts the AI takes a bit too long to "get it" **What problems is SpotHopper solving and how is that benefiting you?** They do well with my catering info. i do not use the template as prefer my own but it is all good ### 49. Exceptional Support and All-in-One Restaurant Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2025 **What do you like best about SpotHopper?** There are many aspects of SpotHopper that we find beneficial. The website creation process is meticulous, with a focus on software reliability. Every aspect of the restaurant's needs, including extensive information and marketing ideas, is managed efficiently from a single platform. The level of support provided by the customer service team is truly exceptional. Ross P., our assigned customer success agent, has proven to be an invaluable asset in enhancing the success of our website management and marketing initiatives. **What do you dislike about SpotHopper?** The price is high, but you pay for quality and exceptional customer support. It's understandable. **What problems is SpotHopper solving and how is that benefiting you?** The seamless integration of social media, Google, and the website is a highly efficient process, reducing the time required to complete all tasks by a significant margin. ### 50. Outstanding ServicePaige is amazing and Integration for Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Brian L. | Owner-Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about SpotHopper?** I appreciate the customer service, the integration features, and the way the platform compartmentalizes so many aspects of the customer experience. **What do you dislike about SpotHopper?** There are notable limitations when it comes to editing, particularly with adding effects and music to posts on social media platforms. These restrictions can make it challenging to fully customize or enhance your content the way you might want. **What problems is SpotHopper solving and how is that benefiting you?** This tool is helping me become more well-rounded in handling daily tasks related to guests, as well as increasing the business's exposure to new clients. - [View SpotHopper pricing details and edition comparison](https://www.g2.com/products/spothopper/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+17%3A47%3A55+-0500&secure%5Bsession_id%5D=0b2eb86a-deff-48df-a5b2-f7f7fed92933&secure%5Btoken%5D=4f79113249d5fd68e5b7e77133521a8dcb070a17989b39242300819156695258&format=llm_user) ## SpotHopper Integrations - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Facebook and Instagram Connector For Magento 2](https://www.g2.com/products/facebook-and-instagram-connector-for-magento-2/reviews) - [Facebook for Business](https://www.g2.com/products/facebook-for-business/reviews) - [FareHarbor](https://www.g2.com/products/fareharbor/reviews) - [Google Web Designer](https://www.g2.com/products/google-web-designer/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Slice for Owners](https://www.g2.com/products/slice-for-owners/reviews) - [SpotOn](https://www.g2.com/products/spoton/reviews) - [SpotOn Wifi](https://www.g2.com/products/spoton-wifi/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Toast](https://www.g2.com/products/toast/reviews) - [Tripleseat](https://www.g2.com/products/tripleseat-tripleseat/reviews) - [UserWay](https://www.g2.com/products/userway/reviews) ## SpotHopper Features **Customer Data and Insights** - Customer Analytics - Customer Database - Customer Segmentation **Campaign Management** - Marketing Automation - Email Marketing - SMS & Push Notifications **Engagement and Retention** - Offers Management - Rewards Program - Reputation Management **Integration and Compliance** - Analytics and Reporting - Integrations - Compliance and Consent Management ## Top SpotHopper Alternatives - [Owner.com](https://www.g2.com/products/owner-com/reviews) - 4.8/5.0 (369 reviews) - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (350 reviews) - [SevenRooms](https://www.g2.com/products/sevenrooms/reviews) - 4.7/5.0 (71 reviews)