Spoke Phone Reviews & Product Details

Spoke allows our small business to present to customers as an enterprise. With call routing, IVR, call conferencing, messaging (SMS & WhatsApp), CRM integration and call recording it gives us everything we need and more.

Customer support is second to none. The Spoke Team has helped us with special features and setting up our system so it has everything we need.

We switched from our PSTN phone system to Spoke in 2018, and it was the best decision we make. When COVID forced all our team to work from home we tranistioned without a problem. Wew also have team members located across the world andf we never have to be concerned about communications.

Our team uses Spoke everyday and loves the call recording feature to review their conversations, as well as for training and development. Review collected by and hosted on G2.com.

There is nothing about the Spoke App or service I dislike. The only issue we have is when your broadband connect is poor you have to manually pass the call to the carrier network. This is not difficult, but would be great if it happened automatically. Review collected by and hosted on G2.com.

I have been searching for a phone app for both mobile and desktop that integrates EASILY with my existing Twilio phone numbers for a long time. I'm not a coder, and Spoke is exactly the web app solution for Twilio that I have been looking for. It's easy to set up for us non-coding savvy people, and it very quickly guided me through the steps I needed to call and text from my computer. The price point is also a huge bonus as other solutions cost you hundreds per month, Spoke is very affordable. Review collected by and hosted on G2.com.

Nothing. If I had to, and I mean really have to, pick something I dislike, the UI of the application is dated and could look sexier. That being said, I am a businessman that believes in functionality over aesthetics any day. Review collected by and hosted on G2.com.

The app and ease of use with HubSpot contacts all in one place Review collected by and hosted on G2.com.

Not much to dislike from a user perspective Review collected by and hosted on G2.com.

Very powerful soft phone capable of recording data, forms and information to be powered the external systems, on behalf of transmissions from Twilio. Review collected by and hosted on G2.com.

Unrealistic price point per user of minimum $15 upwards to $35 per month, not including SIP trunking connected minutes, limited reach for small businesses (under 30 users). Prices just increased from $10 min to $15 min, during the time I scheduled a demo. Review collected by and hosted on G2.com.