# Spocket Reviews **Vendor:** Spocket **Category:** [Drop Shipping Software](https://www.g2.com/categories/drop-shipping) **Average Rating:** 4.2/5.0 **Total Reviews:** 71 ## About Spocket With the help of Machine Learning, Spocket is revolutionizing the dropshipping market and aiding online retailers competing with Amazon- by removing the need to hold inventory and erasing upfront costs for retailers. Spocket enables over 30,000 entrepreneurs across five continents to launch and scale their online stores with a focus on US and EU products. By carefully vetting suppliers, merchants and customers can be ensured of fast shipping, quality and consistent products, branded invoicing and a world-class customer support team. Be part of the revolutionary vision of Spocket to remove inventory from the online and physical retail by using the dropshipping model and fixing the $1.1 trillion issue called inventory distortion. ## Spocket Pros & Cons **What users dislike:** - Users report **poor customer support** from Spocket, experiencing robotic responses and unresolved issues that significantly hinder the experience. (3 reviews) - Users report significant **refund issues** with Spocket, facing unapproved charges and unresponsive customer support. (2 reviews) - Users report significant **technical issues** with Spocket, leading to frustration and inadequate customer support throughout their experience. (2 reviews) - Users report **poor account support** from Spocket, highlighting robotic responses and lack of compassion from customer service. (1 reviews) - Users are frustrated by **data management issues** with Spocket, facing unexpected charges and poor support response. (1 reviews) - Users report experiencing **unexpected charges** and difficulty canceling subscriptions, leading to frustration and financial strain. (1 reviews) - Users feel Spocket's customer service suffers from a **lack of personal connection and slow support** , failing small business needs. (1 reviews) ## Spocket Reviews ### 1. Charged without notice — no refund, no service used **Rating:** 0.0/5.0 stars **Reviewed by:** Gerard . | Trabajador, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Spocket?** The registration process is simple and the interface is easy to navigate. **What do you dislike about Spocket?** The billing policy is completely opaque. I did not receive any notification at the end of the trial period, and a charge of $54.99 was processed without prior notice. Customer support is limited to repeating their no-refund policy without addressing the real issue. I never used the service and yet they refused to refund the money. **What problems is Spocket solving and how is that benefiting you?** In theory, it should facilitate dropshipping by connecting stores with suppliers. In practice, I couldn't verify it because I never connected any store. The only "problem" it caused me was an unexpected charge that has not yet been resolved. ### 2. Paid but Locked Out – Issue Never Resolved **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Spocket?** Their website and marketing make big claims about fast shipping, high-quality suppliers, and reliable customer support. On the surface, it looks like a great solution — but in my experience, these claims did not match reality. **What do you dislike about Spocket?** My experience with Spocket has been extremely disappointing. From the moment I subscribed, the platform had technical issues that prevented me from using it properly. I contacted support multiple times a day, for days, asking either for a fix or a refund. I kept receiving the same copy-paste responses telling me to “wait,” with no real action taken. I was promised that the issue would be fixed and that I would receive three extra months of access as compensation — yet nothing was resolved. After more than two weeks of back-and-forth with no solution, Spocket disconnected my access entirely, even though I paid for the service and was never able to use it. The lack of support, transparency, accountability, and follow-through is shocking for a paid SaaS platform. Based on my experience, I cannot recommend Spocket to anyone. It caused a complete loss of time, money, and trust. **What problems is Spocket solving and how is that benefiting you?** In my experience, Spocket did not solve any business problem. I signed up expecting a reliable dropshipping solution with quality suppliers and fast fulfillment, but due to technical issues and lack of support, I was never able to use the platform as intended. Instead of solving problems, it created delays, wasted time, and caused financial loss, as I paid for a service I could not access or benefit from. ### 3. Hidden Charges and Misleading Practices Disappoint **Reviewed by:** Evergreen & B. **Reviewed Date:** October 19, 2025 **What do you like best about Spocket?** hey do have a large assortment of products, but most of them look nearly identical to what’s already available on AliExpress or Alibaba, often at much lower prices. So the “value add” of Spocket feels questionable. **What do you dislike about Spocket?** I had a very negative experience with Spocket because of unexpected charges and the inability to easily cancel. I assumed uninstalling the app would end my trial, as it usually does with other Shopify apps, but instead I was charged $314.99 USD for a “Unicorn” subscription without my approval. This caused a huge financial inconvenience. On top of that, the product catalog didn’t really add value, most items looked like the same things you’d find on AliExpress or Alibaba. The fact that they make you manage things outside of Shopify, directly on their site, also felt like a way to trap users into ongoing subscriptions. What bothered me most was the lack of transparent billing and fair refunds. Support kept stalling, passing me between agents, and only offered partial refunds or “free months” instead of doing the right thing. Overall, the experience felt deceptive and manipulative, and I wouldn’t trust them again. **What problems is Spocket solving and how is that benefiting you?** Spocket didn't solve problems; it added issues: unexpected charges and subscription traps wasted my time. The only benefit was learning to avoid similar companies. ### 4. Soulless and Sinister - Proceed with Caution! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Spocket?** They ai seems nice but turns out to be deceptive and soulless experience! **What do you dislike about Spocket?** Be careful! My experience with Spocket has been deeply disappointing. Tech support feels robotic and impersonal, relying too heavily on automated responses with little human connection. After a billing error during my trial, I faced slow responses and a lack of compassion, despite sharing the urgency of my situation. Spocket’s customer service seems to lack the soul and understanding that small business owners need. This is not the support I expected from a platform promising to empower entrepreneurs. **What problems is Spocket solving and how is that benefiting you?** No benefit - setback my business ruined my dropship experience had to cancel everything due to their complete lack of comjpassion and terrible unreaonsable practices! The worst customer experience I have ever experienced! ### 5. Best dropshipping suppliers and fulfillment partners **Rating:** 5.0/5.0 stars **Reviewed by:** Kennedy K. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Spocket?** Spocket has lots of products in almost every category. The good thing is that their products are from suppliers with the fastest shipping. The shipping is shown against the products as you browse through them. **What do you dislike about Spocket?** Most of the displayed Tech products ship from China, and even though they offer free services, most of their quality products can only be uploaded to your store if you have a premium account. **What problems is Spocket solving and how is that benefiting you?** I was looking to upload and manage inventory to my online store and Spocket gave me the opportunity of a one-click upload from trusted suppliers. ### 6. Great Drop-Ship App for Shopify **Rating:** 4.0/5.0 stars **Reviewed by:** Eric F. | o, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Spocket?** I like that they simplify everything and use properly vetted suppliers that are located in the U.S. or E.U. for faster shipping times and higher quality products. Also offering free samples so you can see for yourself just how good the products are and how fast shipping is. This is a crucial App to do well in drop-shipping and I will be using it from now on. **What do you dislike about Spocket?** I wish they had a way to automatically change all of the product details. Like with Wix you can basically just choose products, I don't want to have to re-write everything about a product. **What problems is Spocket solving and how is that benefiting you?** Faster shipping, better products, samples, and overall better service. ### 7. All I needed for my store **Rating:** 5.0/5.0 stars **Reviewed by:** Edmond E. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Spocket?** Spocket is the best with their easy to find products you looking for, and the entire process of adding the products on my store and orders. They are quick to attend to your queries as well. **What do you dislike about Spocket?** So far, I'm well happy with their service **What problems is Spocket solving and how is that benefiting you?** finding best products and suppliers for my store ### 8. Do not use this awful service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Spocket?** I liked that they said they US shipping companies. They maybe use one that has barely any products. **What do you dislike about Spocket?** The downsides of spocket is using spocket. They are going to tell you that they have a huge production selection that ships direct from the USA. They do have a couple vendors US based that cost so much that makes it impossible to drop ship. You can literally buy the item off Amazon for less than your COST on spocket. Then the vendor will charge $8 shipping. It makes no sense to use this service. They will often give you suggested retail with a product, when you add the shipping your making less than $1. Then on top of all this, the vendors will change there shipping price quite often. If your not paying attention and making sure to adjust your pricing this could end up costing you money when you make a sale. The inventory on here is awful also, who wants to $50 for a beach towel. **Recommendations to others considering Spocket:** If you are considering getting into Dropshipping and worried about shipping times or products, DO NOT USE THIS CONPANY. There false advertising and lies will make you there great. There are so much worse than even AliExpress. **What problems is Spocket solving and how is that benefiting you?** Absolutely nothing, I lost money. ### 9. Misleading subscription tactics; Deceptive business model. Is chinese owned anyway. **Rating:** 0.0/5.0 stars **Reviewed by:** Rishi j. | Facilities Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2021 **What do you like best about Spocket?** Their marketing is on point. They use all major media platforms including facebook and google to push products and make it look like a legitimate business. They have bots responding to reviews (especially negative ones) over many different websites to give the illusion that it is providing a real legitimate service. **What do you dislike about Spocket?** They make their money from subscription errors, billing cycle issues and upselling. They make a solid effort to flood review websites to ensure that there are at least 10 times as many 5 star reviews for every poor review. Look a bit further and you'll see that the positive reviews seem fake, don't have sufficient info in them, and often have broken English. I dare say, it's their own people or possibly even bots doing it. Their whole marketing pitch is focussed on the fact that it is a great reprieve from the likes of Chinese dropshippers like Alibaba; but the reality is that this website, its administrators and even products for that matter are Chinese. When I contact their customer support they have thumbnails of Asian women with male names like "Russel". Bots like "Kim" etc. I've lost USD 1380 on 9/01/2021 for a 14 day free trial and notified them within 1hr that I was charged incorrectly for a subscription I didn't want. I was just trying to see what their website is all about. They reply back with a robotic, monotonous email using buzzwords like "policy" "best interest" saying I won't receive anything back. Then I thought, OK let's bite the bullet I've been charged anyway, and they're not returning my money. Might as well try the website since there are so many positive reviews, they must be doing something right. I look on their website and all their items cost me about 30% more to buy than what I can buy it for on ebay.com.au. This doesn't even take into account the so-called profit we're supposed to make. Also, they've removed all my access saying my subscription has ended even though they've taken USD1380 for accessing the website up to 9/01/2022. It really can't get any worse than this. There's a huge difference between scamming someone off $5 and then there's this. I really feel stupid to have started the trial. I sincerely hope that you guys/girls are reading this review before subscribing to spocket.co and not after. Please don't be swayed by the landslide of positive reviews with insufficient detail. have a look at the pain and detail presented in negative reviews. Try looking at the negative reviews on https://apps.shopify.com/spocket/reviews. there were 157, 1 star reviews on 10/01/2021, not sure if they have the clout to change that in the future. You're actually better off investing this money in the share market or even on gambling and casinos because there's a remote possibility that you'll get some use out of it. **Recommendations to others considering Spocket:** Just don't get sucked in. Please. **What problems is Spocket solving and how is that benefiting you?** Spocket doesn't solve problems, It creates them. Products and website admin are Chinese and marketed as USA/EU but they all come from the same place. Their product prices make it unsellable because it's available cheaper on ebay. Also, their benefit here is that they use us as a face to deal with quality/warranty/refund issues from the end customer because of poor products that suppliers have received good money for. Some of the products they sell have obvious copyright issues as they sell marvel figurines etc. A lot of consumers aren't aware of what kind of issues they're bringing upon themselves. ### 10. Super straightforward and easy to understand, as well as fantastic value all around! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2021 **What do you like best about Spocket?** Everything is made very simple with spocket, as the platform has a fantastic variety of products and even helps you to align your profit margins accordingly. Spocket simplifies the process of getting your business ideas off the ground! **What do you dislike about Spocket?** No dislikes so far! I have only recently begun using Spocket and am yet to find something I dislike! **What problems is Spocket solving and how is that benefiting you?** Spocket is helping me direct my business into the most effective niche possible, which highly motivates me in my business endeavors! ## Spocket Discussions - [is it real i cannot get it](https://www.g2.com/discussions/is-it-real-i-cannot-get-it) - 1 comment, 1 upvote - [What is the best way to use Spocket to my advantage?](https://www.g2.com/discussions/52250-what-is-the-best-way-to-use-spocket-to-my-advantage) - 1 comment, 1 upvote - [Will Spocket offer a free plan ?](https://www.g2.com/discussions/31092-will-spocket-offer-a-free-plan) - 1 comment, 1 upvote - [Would love to work for a company like this. Do you have other opportunities coming up in the future?](https://www.g2.com/discussions/16150-would-love-to-work-for-a-company-like-this-do-you-have-other-opportunities-coming-up-in-the-future) - 2 comments, 1 upvote - [how do i get discounts if i'm a long term partner with spocket](https://www.g2.com/discussions/16111-how-do-i-get-discounts-if-i-m-a-long-term-partner-with-spocket) - 1 comment, 1 upvote ## Spocket Features **Product Sales** - Product Search - Product Reviews - Product Filters - Product Page Customization **Supporting Features** - Global Fulfillment - Analytics Dashboards - Mockup Generator - Free Designs **Administration** - Reports & Analytics - Order Tracking - Pricing Automation - E-commerce Platform Integration - Process Automation **Integrations** - Product API - Shopify Integration - Etsy Integration - eBay Integration - WooCommerce Integration - Squarespace Integration ## Top Spocket Alternatives - [Printful](https://www.g2.com/products/printful/reviews) - 4.4/5.0 (145 reviews) - [ShipStation](https://www.g2.com/products/shipstation/reviews) - 4.3/5.0 (547 reviews) - [Gooten](https://www.g2.com/products/gooten-gooten/reviews) - 4.3/5.0 (289 reviews)